Comprehensive Report: Leadership, Recruitment, and Teamwork at UPS

This report provides a comprehensive analysis of leadership, recruitment, and teamwork practices within UPS. It begins with an overview of the documentation required for staff selection and recruitment, including job analysis and specifications for drivers and administration officers, and the impact of legal, regulatory, and ethical considerations on the process. The report then delves into the skills and attributes crucial for leadership within UPS, differentiating between leadership and management styles, and comparing various leadership types. It also examines strategies for motivating staff and fostering effective teamwork, including conflict resolution and methods to improve team effectiveness. Furthermore, the report outlines the planning, monitoring, and assessment of worker performance, including the assessment process and its success factors. The report emphasizes the importance of HR in establishing recruitment and selection procedures, and the role of leaders in expanding business and motivating the workforce. The report also examines the benefits of teamwork and provides strategies for resolving conflicts and improving team effectiveness. The report concludes by summarizing the key findings and recommendations for UPS.

Working with and leading people

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Documentation to select and recruit and new staff in UPS...................................................3
1.2 Impact of the legal, regulatory and ethical consideration to the recruiting and selection
process for UPS company...........................................................................................................5
1.3 Taking part in the selection process......................................................................................5
1.4 Contribution to the selection process of UPS company........................................................6
TASK 2............................................................................................................................................6
2.1 Skills and attributes needed for leadership in USP...............................................................6
2.2 Difference between leadership and management..................................................................7
2.3 Comparison among the different type of the leadership......................................................8
2.4 Methods that can help to motivate the staff member in order to accomplish objectives and
goals............................................................................................................................................9
TASK 3............................................................................................................................................9
3.1 Benefits of teamwork in UPS company................................................................................9
3.2 Resolving conflicts in teamwork........................................................................................10
3.3 Possible strategy that can help to improvement and development of effectiveness of team
in organisation...........................................................................................................................10
TASK4...........................................................................................................................................11
4.1 Planning the monitoring and assessment of work performance of workers.....................11
4.2 Planning and delivering the assessment for worker............................................................11
4.3 Success of the assessment process.....................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource play very important role for organisation profitability and success. It is
responsibility of HR department to assess all organisation activities and operations and maintain
positive wop5rkling environment in their work[place. Human resource department has
responsibility to establish the recruitment and selection procedure so this can help to recruit
better and potential applicant in job. In this report, various motivation technique which company
has followed is elaborated in this report. Leader play very crucial role in organisation
profitability and success and also helps to increase the motivation level of large workforce who
are working in organisation. They establish various training and development programmes that
can help to employees to increase their skill and knowledge. The term leadership and
management is different from each other which are described in this report. Management is
integral part of every organisation. They largely focus to accomplish organisation goals and
objectives in long run. It is necessary for every member of company to work in team this can
help to resolve all grievances and conflicts that exist in organisation. This report is based on UPS
which is the largest provider of parcel services in united kingdom. This company mainly works
for establish better recruitment and selection procedure , this can help to resolve all conflicts
which exist in workplace.
TASK 1
1.1 Documentation to select and recruit and new staff in UPS
United parcel service is one of largest parcel service provider which are located in united
kingdom. They can establish recruitment and selection procedure that can help to recruit better
and potential applicant in their workforce (Mendenhall, ed 2012). They also provide the training
development programme in their premises that can help to increase the knowledge and skill of
workers. Company posted their job description and job analysis are mentioned below:
JOB NANALYSIS
HR manager has responsibility to recruit talented and potential applicant so this can help to
accomplish goal and objectives of organisation. They largely hire those persons that can worked
with full efficiency and effectiveness. UPS has hiring the 8 drivers and 4 administration officer.

JOB SPECIFICATION
For the drivers
Location: UK
Vacancy: 8
Salary and wage: 10000
Requirements
It is necessary for better communication skills that can help to provide better services to their
customers (Bolman and Deal 2011).
 Ability to maintain strong relationship
 Positive attitude and behaviour
 They can able to provide better goods and deliver services in a given time period.
Experience and knowledge:
 Minimum 2 year experience in this field Self motivated and creative
For the administration
Location: UK
Vacancy: 4
Salary: Not disclosed
Requirement:
 Capable of making better decision process
 Able to complete all targets in a short period of time.
 To give their best effort and potential in order to achieve organisation goals and
objectives
Experience and knowledge
 Minimum 2 year experience
 Degree in post graduate diploma
 Fluent communication and interaction skills

1.2 Impact of the legal, regulatory and ethical consideration to the recruiting and selection
process for UPS company
It is necessary for every organisation to establish proper recruitment and selection
procedure that can able to recruit best and potential applicant in organisation. Human resource
manager has responsibility to work only on rules and regulation which the company has made.
They are able to resolver all conflicts and misunderstand that prevail in workplace (Dallas, 2015)
The human resource department has right to appoint talented and potential candidate from
various perspective. They mainly works for all these rules an d policies so it can help to
accomplish goals and objectives of organisation in a short period of time. There are various laws
and legislation that can largely impact the company profitability and growth. It is necessary for
organisation to follow these rules and policies that can largely help to their profitability and
growth. These are as follows:
Discrimination act: According to this act, it is necessary for every organisation to prohibit this
act. Company has recruited their candidate on the basis of their skill and knowledge not on the
basis of caste, religion, creed, cultural factors. If they have followed the discrimination factor it
mean that they can abide the rule and regulations which regulatory authorities has imposed.
Cited company also recruited their new applicant on the basis of their knowledge and potential.
Equality regulation act: It is necessary for every organisation to provide the equal employment
opportunities to all individuals so it can help to remove the unemployment condition.
1.3 Taking part in the selection process
Human resource manager has responsibility to largely participate in recruitment and
election process. This will help to appoint potential and qualified applicant in their job so it can
give their best potential and effort in proper to accomplish goals and objective of company. HR
of UPS play important role in the recruitment and selection process. Human resource department
has made recruitment and selection process that can help to attract more capable and potential
applicant so it can helps to earn company profitability and growth. HR manager of this cited
company mainly follow the indirect method of recruitment. With the help of this method,
company are able to establish their recruitment campaign in various places like institute,
universities , school etc. and pick up the most qualified applicant in their job (Blackaby and
Blackaby, 2011). They can select the individual from various perspective. The whole procedure
of selection area s follows:

Application form: Company has made applicant form this can help to candidate to fill their all
information and data such as education qualification, name, experience etc.
Test: Company has conduct the test series this can help to identify the hidden skills and
knowledge that exist in individual (Denborough, 2015).
Medical examination: Organisation has conduct the medical examination to their selected
applicant and according to this examination, they can recruit their applicant.
Hiring: On the basis of above factor, company has able to recruit and elect best potential and
skilful candidate in their job so it can help to accomplish goals and objectives of company.
1.4 Contribution to the selection process of UPS company
As a human resource manager of this cited company, It is my responsibility to work
under various rules and regulation which company has formed. I will mainly focus to establish
the better recruitment and selection procedure so it can help to attract qualified and potential
candidate. I will produce various selection procedures that can help to recruit the skilful and
knowledgeable candidate in organisation (Jones-Berry, 2013). I will mainly focus to appoint
candidate on the basis of skill and knowledge, not the discrimination factor line culture, social,
religion, caste, creed etc. I will worked on those rules and policies which the company has
formed. It is responsibility of human resource manager to arrange training and development
programme in their premises this can help to increase the skill and knowledge of worker. As a
human resource manager of UPS company it is my responsibility to resolve all grievances and
conflict that exist in workplace. I will also describe and specify all job information in front of
chosen candidates so the applicant has familiar with the job work.
TASK 2
2.1 Skills and attributes needed for leadership in USP
The CEO of the UPS company want to desire to expand their business in all geographical
area. They can recruit and select the new skilful leader who can able to achieve organisation
goals and objectives in a short period of time. HR manager also able to manage all organisation
activities and operation. Leader play very important role for organisation profitability and
success. They can able to manage other worker performance in an efficient and effective manner.
It is necessary for workers who are working in organisation, it requires to have basic skills and
knowledge so they can able to contribute their best effort and potential for accomplishment of

organisation goals and objectives in long run. Some skills and knowledge which help the person
become leader, these are as follows:
 It is necessary for leader to work in honestly
 Leader must have proper communication skill that can help to maintain the relationship
with their workers. They properly convey their messages and information to workers so
their team should be understand properly.
 Leader have quality to increase the motivation and efficiency level of their worker so
they can complete their work in precious manner.
 Leader have capacity to lead in all workers. Various workers are not interested to adopt
responsibilities because they are not able to work on them.
 Leader must have capacity to face all challenges that exist in organisation. They can
solve all issues and conflicts with calm manner.
2.2 Difference between leadership and management
Basis of difference Leadership Management
Definition Leadership is an art or
knowledge that can help to
motivate the other people.
They also encourage the
inspiration level of people to
working in group. The member
of group are working together
for a achieve gaols and
objectives of firm (Hoover and
O'Neil, 2015). They are
proactive in nature. The main
duty of leader is to focus to a
achieve the organisation goals
and targets in given time
period.
Management play important
role for organisation activities
and operation. They have
responsibility to manage all
the methods in an efficient
manner. They are reactive in
nature. Management has
responsibility to control and
regulate all workers who are
working in company.
Basis It is necessary for leader to The main responsibility of

maintain relationship with
their workers so it increase the
motivation and efficiency level
of worker (Kizi, 2016).
management is to control and
operate all activities of
organisation
Power It has power to manage the
worker performance
Management has power to rule
over other workers
Perspective It need better and good
perspectives
It require the little perception
2.3 Comparison among the different type of the leadership
Leader play very important role for organisation profitability and growth. They can able
to face all challenges and conflicts that prevail in workplace. The leader behaviours are different
from different situation. For example, the first situation is that the leader establish team that have
no basic knowledge and skill so member of team does not follow the rules and policies which the
leader has formed. So company are not able to achieve their goals and objectives in given period
of time. The leader has adopted the autocratic leadership style in this situation where they are
easily give orders to all workers and if any of them abide by this advice they get punished. The
one of the motivation factor that leader has worked that is punishment, with the help of this
factor, an individual are able to perform their work with full efficiency and effectiveness.
McGregor has made two theories one is theory X and other is theory Y. Leader has adopted this
theory because this will give motivation for those workers who are not complete their work on a
given time. It is necessary for every subordinate to follow the instruction and advices of their
superior and works on them. The second situation is that the leader has made the team which
consist experienced member. Leader has largely focus too adopt the democratic approach in this
kind of situation (Krebsbach, 2015). Each member of team are performing their task with full
efficiency and effectiveness and also able to participate in decision making process. This theory
also states that it is necessary for leader to encourage the motivation and efficiency level of their
workers so they can able to give their best effort and potential. They provide the incentives and
rewards scheme to their employees ,so this will increase the motivation level.

2.4 Methods that can help to motivate the staff member in order to accomplish objectives and
goals
It is necessary for every organisation establish the positive environment in workplace.
This can help to increase the performance level of employee. Motivation play very important
role for workers performance. There are various methods that can help to increase the motivation
level of employee in order for accomplish organisation goals and objectives (Irving, 2012).
To make worker feel that they are part of work: This is most important method that can help
to increase the motivation level of worker and worker feel that they are part of work.
Organisation establish those gaols and objectives that are matched with workers gaols and targets
so employee can give their best potential and effort for accomplishing it.
Communicative effectively: Leader has responsibility to maintain the strong relationship with
their staff member so it can help to maintain company goodwill. They can properly convey their
messages and ideas in front of large workforce so workers has easily understand all information
and data.
TASK 3
3.1 Benefits of teamwork in UPS company
Team work greatly help to accomplish goals and objective of company. The individual
large participate in working on team this can help to development and improvement their skill
and knowledge. Individual motivation and efficiency level are important for business
profitability and growth. UPS has made team so it can help to encourage the knowledge and skill
of worker. Team allocated each task in their respective worker according to its ability and
potential. The team has able to face all challenges and task because various member are working
on team. Team also helps to improve and maintain strong relationship with their workers so
company accomplish their goals and objectives. The main aim of company is to made team
formation is that they can achieve targets in a short period of time with full efficiency and
potential (Laliberte, 2016).

3.2 Resolving conflicts in teamwork
When the team has formed, there are some conflict factor are existed so it can adverse
affect the company profitability and productivity. In UPS, manager has largely consider the two
location where the conflict factor are exist one of the objectives and goals of company and other
is the relationship between superior and subordinate. In objective and goals conflict factor, team
has not able to allocated the work according to worker specialisation and expert, this can largely
affect the company performance and productivity. If the superior are give various works top
their subordinates it can generate the conflict and misunderstanding between them .Their
relationship are largely affected to this factor. So it increase the dissatisfaction among worker
and are not able to perform better performance with full efficiency and potential. Mcgeoger
theory largely helps to solve all grievances that exist in workplace. Leader has largely adopted
this theory and able to punish workers so they can not involve of any conflict that arise in future
(Vincent, 201).
3.3 Possible strategy that can help to improvement and development of effectiveness of team in
organisation
UPS is the largest provider of courier services that are located in UK. Manager has made
various strategies that can help to gain company profitability and productivity in near future.
They also establish the training and development programme that can help to increase the skills
and knowledge of workers. The ethical norms and behaviour are exist in organisation and
according to this attitude, worker has complete their work with full efficiency and effectiveness.
The company has made their goals and objectives on the basis of their mission and vision
statement. They also used various communication style that can help to convey their messages
and information in front of workers and employee can easily understand all methods. These all
factors influence the positive impact of organisation so this can help to develop and improve the
overall performance of their worker. They can recruit those workers who can easily travel other
places without any excuse. Manager has respect to their workers so employee can feel their
important in workplace and give their best in order to accomplish goals and targets of
organisation.

TASK4
4.1 Planning the monitoring and assessment of work performance of workers.
It is necessary for every organisation to examine the performance of worker and also
analyse the actual performance with their standard. They can provide training and development
methods that can help to improve their skill and knowledge of worker. If worker has done their
work according to their standard then it gives huge profitability and productivity. Manager also
made plans and procedures so according to this rules, it is necessary for worker to work on it.
Various elements that influence the organisation plans and procedures.
4.2 Planning and delivering the assessment for worker
It is necessary for every organisation to made plan in advance so it can help to
accomplish organisation goals and objectives in a short period of time with proper efficiency and
potential. USP has establish the training and development programme in their premises that can
help to increase the skill and knowledge of worker and also improve their existing skills. To
analyse the efficiency and potential level of worker so company can easily identify all qualities
that exist in different employees. Manager also establish those goals and objectives that are
matched with their workers targets. With the help of training, workers can learn various things
on continuous basis.
4.3 Success of the assessment process
USP company has provide proper training and development procedure to their worker so
they can easily understand the company goals and objectives. Employees has perform their task
with efficient and effective manner so it can help to accomplish organisation goals and
objectives. Company also provide various incentive perquisites to their workers so it can help to
increase the performance level of worker. Assessment process largely help to improve the
company performance and productivity level. With the help of training and development method,
worker are able to deliver better outcomes this can help to earn high profitability of company.
CONCLUSION
From the above report, it can be concluded that leadership play very important role for
organisation profitability and success. It is necessaries for every company to work as per their
goals and objectives (DeshaniAttygalle, Hansen and Karunaratne 2014). Manager has
responsibility to establish training and development programme in their premise so it can help to

increase the efficiency and performance level of worker. It is duty of manager to control and
monitor all activities and operation of organisation (Grant, 2012).