Analysis of Leadership, Recruitment, and Selection at UPS (BUS101)

This report delves into the essential aspects of working with and leading people within the context of United Parcel Services (UPS). It begins by outlining the significance of human resource management in employee selection and recruitment, detailing the documentation required for the process, and the impact of legal, regulatory, and ethical considerations. The report further examines the roles of HR managers in the selection process. It then explores the skills and attributes required for effective leadership, differentiating between management and leadership, comparing leadership styles, and discussing methods for motivating staff. The report also highlights the benefits of team working, the importance of teamwork for leaders and managers, and the effectiveness of teams in achieving organizational goals. The report concludes with an evaluation of UPS's performance management procedures and identifies individual improvement needs. The report emphasizes the role of a leader in providing guidance and support to employees to achieve organizational goals. The report includes an introduction, task sections, and a conclusion, along with references.

Working With and
Leading People

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation of selection and recruitment process...........................................................1
1.2 Effect of legal, regulatory and ethical to selection and recruitment process........................2
1.3 Take part in selection process...............................................................................................3
1.4 Evaluate contribution to the selection procedures................................................................4
2.1 Skills and attributes required for leading..............................................................................4
2.2 Difference between management and leadership..................................................................5
2.3 Comparison leadership styles for different situations...........................................................6
2.4 Ways to motivate staff for achieve objectives......................................................................6
TASK 2............................................................................................................................................7
3.1 Benefit of team working in an organisation..........................................................................7
3.2 Significance of working team as leader and manager...........................................................8
3.3 Effectiveness of team for accomplish goals..........................................................................8
4.1 Monitoring and planning the performance of UPS...............................................................9
4.2 Improvement needs of an individual at UPS firm.................................................................9
4.3 Measure the procedures of management and leadership.....................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Working with and leading people is an essential part of every enterprise. A leader should
manage and control all the people of the firm in effective manner. Leadership is that quality in
which a person motivate and encourage large number of groups for reaching the end point for the
organisation. Leadership assist in motivating and inspiring employees by which they can
accomplished the work properly. In an organisation, leading the people is the complex task so
that there are various people who does not agree with the terms and conditions of their leaders
and it is not easy to understand for them (Alloway, Bibile and Lau, 2013). The report is based on
United Parcel services (UPS) which is one of the largest courier firm and it is situated in UK.
This will perform different role for supply chain management method. The main motive of this
report is to developing major skills and abilities that is required when they are doing working
with these people and help to lead them. It includes significance of selection, recruitment,
retention of people within an organisation.
TASK 1
1.1 Documentation of selection and recruitment process
Human resource management is one of the essential part of the company which help in
managing and controlling all functions in proper manner. They works for achieving desired goals
and objectives for getting accurate outcome. UPS select only those candidates who have
excellent skills, knowledge, creative skills, innovative abilities and technical skills etc. If their
employees have these ability so that they can easily complete the target goals and objectives.
UPS firm will face different type of issues and problems in their leadership, management and
administration systems (Arnold, Fletcher and Molyneux, 2012). This will badly impact on
company work and by this reason CEO of the organization is also covering this situation. So that
firm will recruit new employees who done their best work for accomplishing desired aims and
objectives.
Documentation needed for selecting employees:
 Approval of Recruitment- An organisation seek to recruit employees for growth and
development of the firm before this they required to take permission from HR manager
of the company. When they are give approval then new candidates are given
interviews, not any other member.
1

 Position description- In this stage, company needs to check all the details regarding
job of the employees should be properly analysed in effective manner. Human resource
manager has responsibility for place suitable candidates at right position of the
company.
 Advertisement- This document will be prepared for creating people awareness
regarding these offers which should be given in the Id of the organisation (Azhar,
2011). HR manager are post the ad before taking permission of top management of the
company.
 CV- This will includes all details about employees which are required for doing
documentation such as name, address, qualification, candidates background, education
status and many other. After the completion of this, interviewer will get all the details
regarding personal and professional of the employee.
 Job description- It is that document which is required at the time of conducting
recruitment process so that candidate will know all the information regarding job that
are offered by the firm to them. The company are mentioned all the qualities and
capabilities which they required in the candidate.
1.2 Effect of legal, regulatory and ethical to selection and recruitment process
At the time of recruiting employees, there are various norms and regulations which
should be followed by the firm. UPS company HR manager plan to recruit candidates, he must
be aware about these rules and laws which are made by company. In an organisation, employees
should be aware about these rules then this will help in reducing the possibility of risk, interview
questions, job posting etc. there are different types of rules and laws which mainly associated
with the selection and recruitment that includes regulation act, Employment equality regulation
act, sex discrimination act and many other (Bolman and Deal, 2014). Here are certain impacts of
legal, regulatory and ethical consideration which are discussed as follows: Age regulation Act- As per this act, young and old employees should get similar benefit
by the organisation and they can not do any discrimination activities among them. Right to Employment Act- This act will help the HR manager for analyse the candidate
background profile if they have any criminal record in past year.
2

 Race relation Act- When they post ads in the newspapers and use any other medium so
it is important for UPS company for analysing that no things are related to nationality of
the candidates. Different places people are freely apply for the specific job position.
 Sex discrimination Act- At the time of selecting and recruiting an employees, company
should see candidate education or qualification and not their gender (Chi, Lan and
Dorjgotov, 2012). Firm can not recruit any employee on the basis of their gender. They
can not discrimination among any person and provide equal opportunity to them.
1.3 Take part in selection process
An organisation HR department has given advertisement for the job offered and its next
step is to recruit those candidate who have excellent skills and abilities for accomplishing desired
goals and objectives of the company. Human resource manager play an essential role in the
selection process. These are as follows: Selecting panel- HR department of the firm select a recruiting and selecting panel who
will choose best suitable candidate for the job. The panel members are selected by UPS
company HR directors in proper manner. They have great responsibility to take new
candidates interviews. Short listing- The next step is short list the candidates by panel and they are using
various methods for doing short listing such as MCQ, IQ test etc. the list of short listing
should be submitted to the HR department of the firm after that they can organise
interviews (Drennan, 2012). Interview sessions- This panel will taken appropriate interviews of the selected
candidates who passed the previous test. In this sessions, interviewer are ask question
related to education, qualification, background, knowledge, skills and experience and also
know about cultural background.
 Appointment- Company will recruit only those candidates who are fulfil all requirements
of the job profile. Human resource department will given appointment letter to those
employees who will pass all the interview rounds in proper manner. They mainly appoint
those employee who has ability to handle all work of an organisation.
1.4 Evaluate contribution to the selection procedures
Human resource manager is play an essential part in the recruitment process. They are
provides major responsibility for handle all the factors that are related to the selection and
3

recruitment of an employee (Hallinger and Bryant, 2013). When Ups will conduct selection
procedures, human resource manager of the company assist in preparing documents which are
required at the time of recruiting the employees. This is that process which help in selecting
those candidates who have ability and capabilities for managing company works in appropriate
manner.
They also assist in preparing advertisement and ads that will use in searching best
suitable employee for the organisation. They help in board of directors for selecting panel who
take interviews and also recruiting and selecting new employees for UPS company. The duty of
HR manager is to short list all the selecting candidates and then take their interviews for
observing their behaviour and attitudes. Company manager has been responsible for preparing
documents for appointing employees and after that they give training and development
programmes. They will provide them induction session where existing employee teach the new
candidate about their working and management process and allot his/her duties at the same time.
All the above process will shows that HR manager play an essential role in an
organisation. If they are not there then entire world of the firm will be disorganized. The major
role of leader is to provide accurate guidance to all the employees which help them for reaching
desired goals and objectives in effective manner. They are assets of the company who manage
and control all work of an organisation.
2.1 Skills and attributes required for leading
This will clearly stated that leaders are not made, they are born. As per this statement, it
can be said that each member of the company can not be made as a leader. Various qualities and
abilities which required in the person for becoming a successful leader who motivate and inspire
their followers to the right direction (Lev, 2013). They will assist in providing guidance that can
help in achieving set aims and targets. UPS firm top management has decided to open a branch
for its company by this they will easily recruit person who will taken full responsibility of the
branch. The short listing candidate are going to investigate employees qualities and abilities
which will be measured and this will show that whether he is able to became a leader or not
capable for leadership. There are some qualities which needs to the leaders and managers that are
follows: Motivation skills- A leader have quality to motivate and inspire their employees for
getting required results and achieve goals and objectives in proper manner (Morrison,
4

2010). They should have ability to convince their followers and share their views in
positive way with them. By this they feel encouraged and accomplished desired targets. Communication skills- A leader have good and effective communication ability which
help in providing accurate information. They easily communicate with them and also
share their ideas in appropriate manner. This skill will assist in analysing different issues
and problems of their employees and try to solve it. It should be good and effective
communication among the upper level and the lower level management of the firm.
 Acting Strategies- Expected managers and leaders of the firm should be open minded and
also they are forward thinkers. By this they are capable for developing accurate strategies
for managing all works of different branches in effective manner. A person who hire by
company so that he/she is responsible for all the place work and also provide required
report of the each month in appropriate manner.
2.2 Difference between management and leadership
Source Leadership Management
Concept This is constrictive concept
because a company leader can
not be a manager.
This is broad concept so it
includes in a leadership, every
leader is a manager in the firm.
Purpose The main role of leader is to
assist in analysing behaviour
of their subordinates which
will help in contributing
towards their major aims ans
goals (Nienaber, 2010).
Manager has many functions
which includes they required
to do organising, planning,
directing and controlling
various functions or activities
which are going for reaching
desired targets and objectives
in proper manner.
Relevance Leader can be formed formal
and informal groups or teams
within an organisation.
Manager can be formed within
the formal structure and on the
other hand, there is no
requirement of manager
5

because it is informal group.
Power Leaders can use their power or
authority on its followers by
this they easily perform work
in a right direction which help
in gaining appropriate goals.
Manager can be used their
power within an organisation
and no need in outside place.
2.3 Comparison leadership styles for different situations
There are different types of leadership styles used by UPS firm such as Autocratic,
Democratic, Laissez-Fire, Transactional, Transformational, Participative. UPS company leaders
can adopt any leadership style among them and carry out uniformity within an organisation
(Peterson, 2011). Among all of these style of leadership, Democratic is one of the best leadership
style. Because in this style, each and every employees are getting opportunity for taking part in
the decision making process of the firm and employee have spirit to be motivated.
 If autocratic leadership can be followed by firm then employees will feel discontented
due to this they are not participating in making decision process and only company
managers are taken major decisions which are best suitable for the business growth and
development.
 In laissez-fire approach, all the workers are need to take major decisions so this will
reduces the chance of occurring conflicts and barriers among employees. So that there is
not any responsibility to managers for making decisions in appropriate manner. It is that
concept which are not implemented by UPS company because they are open a new
branch and these decisions should be taken by managers for the benefit of the company.
 If paternalistic approach are followed by UPS leaders and in this there is no freedom
which are given to their employees and all the major decisions by leaders in proper
manner.
2.4 Ways to motivate staff for achieve objectives
It is important for the managers is to motivate and inspire the employees so that they will
help in performing good and provide effective outcome to the organisation. UPS company HR
manager can use different type of motivational approaches which has to be achieved desired
goals and objectives (Spillane and Healey, 2010). There are various theories that includes Two
6

factor theory, Maslow's need hierarchy theory, X&Y theory is to encourage all staff members.
The cited company will follows this theory that are as under: Reasonable cost- UPS company will take care so that they can provide reasonable salary
to all their employees. If workers are get good and effective salary then they will be
motivated and perform well within an organisation. So that healthy wage amount can
satisfy all the employees physical and psychological needs which are provided by the
firm.
 Treating worker with regards- If the workers can be respected and has to be treated well
and good inside the firm then it means that they will be motivated and encouraged within
the company. It will assist in completing all the required needs of employees such as
social and psychological need. After that it is the duty of leader is to maintain employers
satisfied and happy in any situations.
TASK 2
3.1 Benefit of team working in an organisation
Each organisation has to required that team who help them in maintaining their
organisational structure for achieving desired aims and targets. Working of effective team play
an important role in the firm. For making the best team, it is the duty of all other members who
followed their leaders instructions. Leader of an enterprise will gives considerations for making
effective team working. This is necessary for leaders is to coordinate and supervise their all
members among the teams (Terkel, 2011). In many multi national companies, there are large
number of employees which provides importance to team working and team building in proper
manner. With the help of team working, employees work will became easy and simple. There are
various factors which discussed the UPS company success that are as under: Build employee relation- This is very essential for the leaders is to proper cooperated
and coordinated each employees within an organisation. It is important for company is to
work for its best level when employees help each other in proper manner. Thus this will
help in promoting employees relationship among each other and they are work for
achieving setting goals and objectives. So that these are certain benefits which required
to be connected with team working system.
7

 Effective growth and development- Organisation will take help of team working for
maintaining growth in effective manner. Without use of this working, no firm are
perform all the activities and functions properly (Thompson, 2012). If manager are
distributes all work among each employee then each task will became easier and simpler.
Therefore, team working is very essential for the organisation.
3.2 Significance of working team as leader and manager
In an enterprise, a manager or leader will play important role for gaining success and
growth by managing business operation and functions. Team building will develop and create
optimistic situation in the firm and its main focus is on leaders or company managers. On the
other hand, employees are thinking new and creative things which should be increasing their
skills and knowledge in proper manner. There are different roles and responsibilities of leaders
and managers that are as follows: Coordinator- A manager can be good coordinator so that they will easily provide correct
direction to their employees which help them in reaching the ned point. Supervising the performance- Leader should be monitor their employees performance on
regular basis. This will assist in maintaining business activities and functions. Finisher- This is important for leaders or managers which should help in completing
required targets and goals in given time period. Executor- A manager and leaders can be know that how to implement all strategy to the
higher management so that this will help in accomplishing setting goals and objectives.
 Team worker- Leader or managers should be great team worker and they are wish to be
participated in the team (Works with Leading people. 2017).
3.3 Effectiveness of team for accomplish goals
Team working assist in achieving required outcomes for the organisation and in UPS
teams are work for gaining setting goals and objectives in proper manner. Company performance
will seen in the market area where teams are perform better for improving skills and abilities.
They have needed abilities and capabilities which assist in deal in different issues or problems in
the external environment. UPS company formed their teams in which they should maintain
behaviour and attitude of each members and leader should motivate their followers for doing
effective work for the firm. Teams can adopted various methods and techniques which aid in
accomplishing desired aims and targets.
8

4.1 Monitoring and planning the performance of UPS
When an employee join the company, manager are give them very limited work and after
that work is measured and this will help in analysing skills which required for development.
There are different ways that will assist in measuring employees performance that are as under: Surveying customers and clients- UPS company can done survey on their customers and
clients for the evaluation of their employees performance. Used random method- Company will use this method for investigate the quality of their
employees work in appropriate manner.
 Performance Appraisal- UPS firm will given performance appraisal tools to their
workers which is totally based on company work and they can provide them appraisal
for achieving potential goals and targets.
4.2 Improvement needs of an individual at UPS firm
United parcel services is very popular company which provides couriers to their
customers at their home. There are various issues and problems which are faced by company but
they still plan to open a new branch in UK country. UPS required hire skilled and talented
employees who easily managed and maintain all functions of new branch in proper manner.
Workers should be high experienced so that they can help the organisation. Due to improvement
in development needs, cited firm required to provide training need assessment programmes to
their employees (Walumbwa, Avolio and Aryee, 2011). This is necessary for the organisation is
to analyse training needs firstly which help in learning regarding business goals, objectives and
strategies. Development and skills factors are also examined by managers. HR manager of UPS
is to provide best suitable task to their employees as per their abilities and power. There are
different training process which should be followed by the company that are as follows:
 Business objectives
 Assessment of needs
 Training goals
 Recruit the trainees
 Choose the training methods
 Select evaluation
 Management of training
 Evaluate development
9

4.3 Measure the procedures of management and leadership
In an organisation, leaders and managers can face different types of issues and problems
at the time of implementing training programs in the UPS company. It is the duty of manager is
to evaluate performance of their colleagues by this needs are evaluated. A effective training and
development of employees should be done for improving their skills and knowledge. Good
leader is exist in an organisation then there are more satisfaction to leaders that will keep all the
needs and wants in proper manner. Leadership will help in building trust among managers as
well as employees of the company.
Management has to develop and make new policies and strategies which is essential for
smooth running of business operations and it functions in effective manner (Leadership and
management. 2017). Need assessment assist in analysing customers behaviour and attitude
towards their products and services in the large market place. UPS human resource manager
should manage and maintain all management functions and also seen that employees followed
these rules properly.
CONCLUSION
As per the above mentioned report it can be concluded that Leadership is that quality in
which a person motivate and encourage large number of groups for reaching the end point for the
organisation. Human resource manager play an essential role in the selection process. They are
provides major responsibility for handle all the factors that are related to the selection and
recruitment of an employee. UPS firm top management has decided to open a branch for its
company by this they will easily recruit person who will taken full responsibility of the branch. It
is important for the managers is to motivate and inspire the employees so that they will help in
performing good and provide effective outcome to the organisation.
10