Working and Leading People: UPS Recruitment and Leadership Report

This report examines the leadership and recruitment practices at United Parcel Service (UPS). It begins by detailing the documentation required for the selection and recruitment process, including job descriptions, person specifications, and application forms. The report then explores the impact of ethical, regulatory, and legal considerations on these processes, such as age and gender discrimination laws. It outlines the steps involved in the selection process, including shortlisting candidates, interviews, and final appointments. The author contributes their role in the selection process and discusses the attributes and skills required in effective leadership, comparing management and leadership styles. It also analyzes leadership styles in various conditions, staff motivation techniques, and the advantages of team working. Finally, the report covers factors in work performance assessment and the development of individual needs, concluding with a discussion on the success of the assessment process.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
1.1 Prepare documentation of selection and recruitment process..........................................1
1.2 Impact of ethical, regulatory and legal considerations to the process of selection and
recruitment..............................................................................................................................3
1.3 Selection process part.......................................................................................................4
1.4 My Contribution to the process of selection.....................................................................5
2.1 Attributes and skills required in leadership......................................................................5
2.2 Comparison between management and leadership...........................................................5
2.3 Leadership styles in various conditions............................................................................6
2.4 Staff motivation for achieving objectives.........................................................................7
TASK 2............................................................................................................................................7
3.1 Advantages of working in team within the company.......................................................7
3.2 Importance of team working by manager or leadership...................................................7
3.3 Effectiveness of team to meet the goals...........................................................................8
4.1 Factors involved in planning monitoring and assessment of work performance.............9
4.2 Developing needs of individual......................................................................................10
4.3 Success of the process of assessment.............................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership is having an ability of motivating and guiding employees or their team
members in a effective way. Human Resources are the paramount part of a company which
includes both employer and employees which help company in a proper way. Individual working
is very important for managing the enterprise as per their needs (Azhar, 2011). United Parcel
Service (UPS) is UK's biggest company which is facing problems linked to leadership,
administration and management of business leading to decrease numbers of customer. In this
report, Development over company to use the retention, selection and recruitment process for
achieving better workplace. Along with that also understand about leadership impacts and styles.
1.1 Prepare documentation of selection and recruitment process
This is necessary to manage personnel administration within an organisation. UPS is
providing services in entire UK as well as famous for its effective and efficient services. They
are facing issues as well as problems related with its leadership and management in past few
times. Organisation requires to select applicants with great abilities, working innovative skills,
creativity and eligibility for particular profile of working. Division of human resources should
recruit and select those applicants who are qualified for company’s workplace aimed at
achieving results in an effective manner. This organisation can adopt strategies of retention,
recruitment and selection. Some of main components for selecting and recruitment process are
discussed below:
Documentation of selecting and recruiting process
Job Description
Job Description
Title of Job: HR Manager of UPS Organisation manager: United Parcel Service
Role type: Temporary and permanent both Hours: Full time and part time
Salary: £27000 and more Last date: 4/04/2018
Working with UPS
According to United Parcel Service is one of the UK's largest parcel company for improving
workplace. Company also provides better opportunities for development to employees with
their attitudes as well as evolution skills (Arnold, Fletcher and Molyneux, 2012). Store manager
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has important role to play within an organisation which aids in achieving the competitive
advantages of business.
Roles and Responsibilities
Organization play a very main role which need to handle and control entire stock of firm in a
effective way to achieve desired results. Candidate will be responsible for managing accounts in
a proper and positive manner. Manager has to use his helping qualities for customer
management. They are minimizing price, process, knowledge, profit inspection and catering
higher working performance within the company (Chi, Lan and Dorjgotov, 2012).
Expectations
 Communication skills should be strong
 Ability to achieve desired targets
 Deal with problems and resolve challenges
 Skills of working when having a higher pressure
 Manage better relations among customers
Note: Interested candidates can send CV to official ID of organisation.
Person Specification
Name: Ms./Mr. XXX
Address: 22 Royal Street, Birmingham street, United Kingdom
Mobile Number:
Email:
Carrier goals: To become the part of a developed organisation that provides opportunities to
acquire potential and basic skills.
Academics Qualification:
 Bachelor’s degree in Human Resource and Marketing
 Post-graduation in Management and Human Resource
Experience:
 1 year internship with AOL
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Competencies:
 Familiar with NET, Java script, Microsoft ASP
 Excellency communication skills
 Punctual on Time
 Innovation
 Management and Leadership skills
Declaration:
I sincerely announce that provide data is real and verified to my knowledge.
Employment terms: It is needed for every employee to follow the guidelines and terms of
firms for achieving company’s requirements. Timing of office is from 9.30 to 6.00 and workers
should be punctual. Working as a dual employment will be considered against the ethics of
company. Organisation offer £27000 to their manager who has to engage their all efforts for sake
as well as UPS development (Bolman and Deal, 2014).
Application Form
EMPLOYMENT APPLICATION FORM
Personal Details:................ Date of joining..........
Name:
Address: ________________________________________________________
Permanent Address: _____________________________________________________
Personal Contact …....
Parents contact_____________________
How did you know about our organisation?
___________________________________________________________________
Position Sought:______________________________________ Available Start.................
1.2 Impact of ethical, regulatory and legal considerations to the process of selection and
recruitment
Terms and regulations impact on the process of recruitment and selection within an
organisation. As a HR manager, it is his responsibility to inform as well as aware about all laws
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and rules of a recruitment process. Influence of regulation, ethical and legal on a process of
recruiting and selection are discussed in detail as follows: Influence of Age Regulations: Procedure of hiring and selecting process supports
certain advantages to some young as well as older employees. United Parcel Service
prefers various types and age of employees for encouraging abilities, better work and
skills. Employment Right Act: It is important for organisation Human Resource to analyse the
applicants and their backgrounds before moving to next step of recruiting process
(Drennan, 2012).
 Gender Discrimination Act: This organisation should manage the law of gender
discrimination. UPS can change or modify the working environment into more different
culture of workplace for achieving various plans of innovation and creativity.
Since, organisation purpose is to increase sales and better management system. It is
important to concentrate over energetic candidates with better ability. There is no haphazard
work and complex process within the organisation. Firm can select the strategies like as
applicants form, tests and interview as well as stimulation performance.
1.3 Selection process part
In this, HR of United Parcel Service will participate in the process of recruitment and
selection in a proper way. Company is facing various problems and disputes within their
workplace which lead to loss in potential customers. HR manager of organisation requires to
make a use of selection techniques and proper approach. Some of important steps of selection
process are discussed below: Selection of hiring and selection team: By the help of HRM, one can easily achieve
skilled employees within an organisation. United Parcel Service has to recruit three
employees along with other workers. Short list candidates: Company takes an interview process to finalise the selected
applicants. They shortlist candidates for final round. Interview process: After above process, manager of UPS hire new skills and abilities to
ensure employees interview (Morrison, 2010).
 Final Appointment: It is the last process in which firm’s manager provides offer letter of
appointment.
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1.4 My Contribution to the process of selection
It is important to prepare some documents of selection process which is a duty of HRM
of United Parcel Service. I am responsible for entire activities. I have to manage activities of
advertising as well as promotion when there is a requirement of hiring a new candidates.
Undertaking of Entire process of recruiting and selecting employees at proper job-profile.
Leadership impact: It is important for business that every employees should apply
working concept with a leading people. Managers and leaders play a same duties or job but
consider leader as a backbone of firm. Support of team manager as well as companies employees
(Lev, 2013). Their are various kinds of leadership contains negative and positive which have to
adopt by organisation for an impact on leadership and management system of an business.
2.1 Attributes and skills required in leadership
Director of UPS company has determined for expansion of enterprise by individual
employing or leaders who will help in expansion of business. It is important for firm to firstly
decide whether person is having qualifications to achieve the needs of enterprise and make a
good system of management within a company. Some of skills and attributes which are required
in a particular person are given below:
 Particular requirements to have certain qualities as well as skills for achieving expansion
required within a enterprise. It is very important to have a skills of leadership for the
development and growth of business.
 UPS particularly adopt which is having a attributes of managers like as skills of
decision-making, determinate personality etc. for guiding entire employee group of
company and achieve the needs of employees. Particular should be aware methods and
ways by which organisation can achieved objective and targeted goals in a proper way.
 Leaders are having a responsibility to manage entire employees containing employer and
employees of business for coordinating work in a proper way.
2.2 Comparison between management and leadership
Leadership and management both are similar with one another while particular is learning
but having a huge gap between both terms which are discussed below:
Particulars Management Leadership
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Meaning It is a process of planning,
organising, staffing, directing
and controlling the procedure
of organisation.
It is defines as directing or
leading certain groups of
persons or individually in a
manner to achieve the goals or
purpose.
Basis Functions of firms are a basis
of management (Nienaber,
2010).
This aid in building credibility
as well as loyalty within
workers.
Power Functions of management is to
control and rule their
employees.
Leaders aid in influencing and
motivating the employees in a
proper manner.
Focus Managers purpose is to stable
organisation and better
working system.
Main purpose of leaders is to
bring change and motivate in
existing system.
2.3 Leadership styles in various conditions
As per various circumstances and conditions, distinct leadership styles can be used by an
company to achieve various results. This leadership styles provide every employee right to
participate in the decision making process as well as motivating employees. In the case of
development, autocratic leadership style help United Parcel Service towards employees
dissatisfaction and credibility loss in the context of company. Paternalistic leadership style can
provide direction to companies at a period of higher imbalance while managing firms.
Department of administration which UPS is facing know that manager is making a proper
business decisions (Leadership and management, 2017). On the other side, UK is supporting
autocratic leadership styles which provide satisfaction to employees, maintain relations among
both employee and employer as well as support their rights to involve in making decisions in
companies activities.
UPS is facing workers issues, bad management and they are not able to retain their
existing employees. In present times they are suffering loss of 100 employees. Paternalistic
styles of leadership is not appropriate for surrounding as they are already suffering problems of
workers relations. They have to apply some proper decisions and make changes in leadership
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styles to democratic. It support for both companies by helping in achieving better customers
relations or retention with various ideas or opinion over better disputes conditions and
employees. By supporting their general rights and provide them a better reason to stay with
organisation for a long time.
 Autocratic- Under this leadership style, person control over less input and decision from
the group members. Leader does not include its team members in any decision and also
not take their opinions.
 Democratic- IN this, leader give its support to team members and also include them in
the process of decision making.
 Laissez- faire leadership- It is delegate leadership and leader give permission to its team
members regarding take their own decisions.
2.4 Staff motivation for achieving objectives
Their are different methods and techniques it help in motivating workers which will lead
to meet companies goals (Peterson, 2011). For this, technique of Maslow's require hierarchy
model which help in including theory X and Y. this organisation can use this framework for
motivation to employees value and morale for achieving better targets and productivity.
Hierarchy model elements are given below: Reasonable payment: Company can follow better wage to entire employees. If workers
are pleasure while giving wages by UPS. It help in stimulating in a better way. Manager
is liable for fulfilling employees needs and achieve their satisfaction level. It is needed to
have better wage for retaining employees as well as enhancing employees quality. Fair employee treatment: It is important to treat every employee fairly for achieving
better productivity in work. It aid in stimulating workers and better maintaining. UPS
also utilized different model of motivating within the firms for betterment of work. Rewards and incentives: Organisation should provide rewards and incentives as per their
performance within the company.
 Healthy working environment: Employees should work in a healthy surroundings as it
outcomes in retaining employees for a long period of time.
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TASK 2
3.1 Advantages of working in team within the company
Organisation have to manage the activities of team work in USP for managing its
performance as well as building a base of customer. Team members are providing quality
performance and better skills for achieving objectives and goals. Some of components which
help in achieving the level of success: Effective growth: For evolve and growth within an company for achieving work
components. It help in accomplishing of tasks in a very effective way which help in
achieving goals and desired objectives. Workers Relation formation: Company employee have to maintain relations in a
efficient way. UPS have to manage some qualified and eligible staff members for
achieving enterprise objectives. Mutual understanding: If peoples are working in groups or team then it will help in
developing mutual understanding through that it will aid in achieving their goals and
targets effectively.
 Developing innovative ideas: By working within teams help in developing new and
latest ideas for business through that it will help in enhancing enterprise within a
market.
3.2 Importance of team working by manager or leadership
UPS was one of an largest parcel company in UK which is constantly falling cause of bad
leadership skills and working environment of management. It is needed to understand
requirement of working in team by leaders. Some of roles are given below: Performance management: UPS leaders are managing and controlling the performance
of employees by boosting their morals and values. Team employees: Leaders lead to company towards their achievement for which they
work in teams coordination. Where, manager track and control the worked task for better
results. Coordination: Leaders and managers play a very main role while coordinating activities
of events and operations of organisation. This impact in negative or positive way for
helping better quality of work.
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 Implementer: Both of these apply activities for achieving results and goals (Works with
Leading people, 2017).
3.3 Effectiveness of team to meet the goals
Enterprise world is more competitive that require to be conducted by teams. While
performing in other workplace it is needed for business experience and diversity of knowledge is
required within a firms. Working in team lead to overcome from various challenges and
activities which is faced by organisation (Spillane and Healey, 2010). Hence, according to model
of Belbin's team, working in team help in achieving determined results in a better way.
Belbin's team: Role of team is refer to its behaviours which are identified
Teams should develop its performance and productivity with its behaviour. Members
should give respect efficient and effective strategies for managing business of work which help
in overall business to better results. Team employees: Effective working within groups will help in coordinating as well as
aid in achieving goals and targets of an company. Coordinator: Team working will help in coordinating in all the working activities within
the business. It will aid in achieving the goals properly and efficiently. Implementer: Team working implement their work as per given guidelines within group
help in achieving targets within a limited period of time.
 Shaper: It shapes the employees by motivating them through that they concentrate on
their works for meeting targets and goals properly.
4.1 Factors involved in planning monitoring and assessment of work performance
Performance management is having a shared thought among particular help in achieving
organisation goals. Process of performance management purpose is to build competencies,
betterment of workforce, development of employees performance and appraisal. Their are
different methods to measure performance of work like as time management, productivity and
service analysis, 360 degree feedback etc. There are different methods which help in evaluating
employees performance while controlling plan in better way which is given below: Performance evaluation: Organisation help manager to check the performance of
employees which aid in measuring work position of UPS. It is important for staff to
accomplished assigned work within a span of time.
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 Sample method: Business have to maintain and control the work quality to achieve
objectives and goals within a span of time (Terkel, 2011).
 Interview: This lead to evaluate knowledge and abilities of company which help in
considering employees skills and its selection on right place. It support data which is
linked with knowledge or skills of workers. Client and consumer evaluation: It is important for UPS to evaluate their customers
and potential clients which help with a present and future plans or techniques of
companies. It can help customer achieve customer base and values. For developing
abilities and skills they have to make a professional development plan which is given
below:
Professional development plan
Focus Area Where now Will be Activity Resources Timings Reward
Presentatio
n skills
Better skills
of
communicat
e but
sometimes
hesitate
while
presenting
opinion.
Confidence
while
communicat
ing in
classrooms.
Giving
presentation
on regular
basis for
practices.
MS power
point
software
and laptop.
One week. Promotion
at a senior
manager
within the
firm.
Writing
skills
Grammatica
l mistakes
Written
matter is
effective.
Taking
tuitions of
English for
learning
grammar.
Good tutor
and
Grammar
books.
Two weeks. Recognition
in front of
all
employees.
Team
working
skills
Having
innovative
and creative
ideas.
Effective
working
with team
members.
Conducting
a worker
engagement
program for
Creative
workers and
conduct
games.
20 days Getting
award of
team
relations
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making
relations.
within the
firms.
4.2 Developing needs of individual
UPS is famous for its courier services in whole world. Company is popular for providing
best services within a given period of time not in nationwide but also various parts of world.
They have to achieve knowledge and skills of employees who need proper sessions of training
and development. Some of leadership styles are organised within an company are:
Training Requirement Analysis: It is required to evaluate training and development
program within a company. Their are different others factors which impact on entire programs.
Main aim of some activities is to achieve goals and objectives. They have to adopt new
technologies and information for developing organisation (Walumbwa, Avolio and Aryee, 2011).
Organisation can achieve set results and smooth operations. Functioning by new technologies,
information, proper training and development as well as knowledge. Some of procedure of
training and development for employees are given below:
 Training and Grooming
 Objectives of company
 Purpose of training
 Management of objectives and purpose
 Analysis of training process
 Selection of training styles
4.3 Success of the process of assessment
Management and leadership has to cop up with different issues and problems for
achieving the process of training. Employees have to analysed their working performance for
understanding problems and achieve needs of organisation. Employee must deliver facility of
training and development to suit in internal and external working environment. It is a process
which utilise skills and knowledge required within the business. Leadership support dedication
and trust among employees.
United Parcel Services management has to develop techniques and plans for effective
operations of functions. Leaders and managers are having same functions but having little
differences. By setting standards of leadership and companies management. For sustaining
within competitive business and growth of companies. Programs of training and development
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required within a span of time for motivating and achieving employees efficient and effective
work within a working environment.
1) Clear purpose: It is important for management to set clear purpose for enhancing the
workers performance as they easily provide them better guidance so that they easily
perform their activities.
2) Valid approach: Under this manager have to set valid approach In which they set their
workers accordingly. This will leads in enhancing the workers efficiency.
3) Free of biases: It is important that manager have to set healthy and ethical work
environment to reduce the chances of arising biases. This will leads in improving overall
performance level at workplace.
4) Objectives assessment: Under this manager set objectives as per the situation of the
workers which may enhance their productivity level of workers at workplace.
5) Constructive feedback: In this, manager take feedback form workers to evaluate their
performance level.
CONCLUSION
Above report has been concluded that it is necessary to maintain personnel administration
within an company. They are providing services in whole UK and it is popular for effective and
better services. A organisation can achieve objectives and manage their workplace with the help
of working in team activities. For enhancing performance or quality of an firms. They have to
develop internal workplace of organisation which aid in moving a level of achievement. Their
are different leadership styles like as democratic, autocratic and paternalistic leadership which
are followed by enterprise as per various circumstances but preferable leadership style is
democratic know a days in UK.
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<https://managementstudyguide.com/leadership-management.htm>.
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