Recruitment, Leadership, and Management at United Parcel Service

This report provides a comprehensive analysis of the recruitment and leadership challenges faced by United Parcel Service (UPS). The report begins by highlighting the importance of effective recruitment in human resource management and the specific issues UPS is currently facing due to leadership problems, including the sacking of the CEO and mass resignations. The report then delves into the documentation process for new staff, emphasizing the legal and ethical considerations, and the impact of legal, regulatory, and ethical considerations in the recruitment and selection process. It also discusses the different types of job roles within UPS, including permanent, fixed-term, and short-term positions, and addresses diversity issues and regulatory constraints. The report further explores the selection process, including preparations, the selection procedure, and the evaluation of candidates, and also evaluates the author's contribution to the recruitment process, highlighting the necessary skills and attributes for effective leadership. The report concludes by differentiating between leadership and management and exploring relevant leadership theories to improve the declining condition of UPS.

Working With Leading People

INTRODUCTION
Recruitment is regarded as an important aspect of human resource management.
Recruitment is not a single term but a systematic process of attracting, shortlisting, selecting and
appointing candidate for desired job. Considering case of united parcel service a leading parcel
service company in UK which is facing problem in their leadership, management and
administration leads to minimize in of growth rate of organization which leads to sacking of their
CEO and mass resignation of their employees from different office. It is a very critical condition
for a company hence it be rectified in effectual and profound way by a human resource manager
to carve out problems and allow the organization to grow. For doing that managers and leaders
must possess some skills and attributes, follow a suitable structured procedure and potent
leadership quality including motivations and sustainability.
TASK 1
P1: Documentation of selection of new staff in organization
Documentation is an important factor of any hiring process. It makes sure transparency in
selection procedure as documents are legal mandate elements which are verified by government.
Some of the verified documents which are accepted in hiring procedure are passport, pan card,
driving license, original school documents. Many organizations including united parcel service
have their documents which containing necessary details about employee like name, family,
occupation, contacts etc. These documents must provide all necessary information about
employee as well as it must be convenient reaching out to them. Documents helps in regular
monitoring of activities of their employee in both external and internal environment which help
in minimizing unethical activities of employees, frauds and other criminal activities.
Documentation also helps in monitoring employees earnings so that they cannot escape taxation
and policies of government. Apart from this entire factor the main factor which is being included
is contract or bonds which give legal rights for both company and their employee which will
safeguard integrity of both of them. By claiming against each other in case of any unlawful
activity or any dispute. This step wise hiring process helps in systematic recruitment as CEO
and seniors members have also resigned so it has become important to hire a responsible person
for responsible leading position of and organization.

Apart from hiring a job they must hire some of the employee hence their jobs me defined as well
as type o their like permanent, short term or contractual basis.
Steps of hiring process of employee -
Review availability- Promote job availability and vacancy in market
Application – provide different platform like digital and offline for application by candidates
Recruitment- select desired candidate for job profile and neglect incomplete.
Screenings – selected candidates are called up for screening process
Interviews – interviews are conducted by Human resource
P2: Impact of legal, regulatory and ethical consideration in recruitment and selection process.
documentation – it verifies all legal aspect of employees
job specification- employees are given offer letters which includes specification about their jobs
and their role in an organization.
Welcome -employees are welcomed in team.
As a manager of UPS it is important to follow all guide lines of recruitment which will generate
faith in new employee but assuring them a legal contract.
P2: Impact of legal, regulatory and ethical consideration in recruitment and selection process.
These factors are to be considering in recruitment process. As a human resource manager it is
important to consider factor having authorized rights and social responsibilities.
Legal factors- It must be noted that there must not be any prohibition and discrimination on any
grounds. All documentations must be relevant and policies and rules must be cleared at the time
of hiring process. All hiring process must be followed under the guidelines of labor law of UK.
This helps in legalization of hiring and neutralizes any disputes. .
Regulatory authority- a regulatory authority is a body which is a government agency or a
public authority which exercise an autonomous authority on human activities in supervision
capacity. It is an independent arm of government which regulates their own area according to
their guidelines and policies. Regulatory body like
 General Council of the Bar
 Faculty of Advocates
 Law Society of Northern Ireland
 Law Society of Scotland

Office of the Immigration Services Commissioner are some of the regulatory authority working
in UK for protecting rights of employs as well as organizations.
Ethical – growth is necessary in organizational structure but with it an organization must m\be
entitled to have ethical values. Recently they have sacked their CEO which leads to designation
of around 50 employees this gives a clear indication that ethical values for some extent have
been compromised in organization.
All these factors do not provide monitory profit to these organizations but they provide a brand
image and provision of sustainability of organization. Currently company is going through a
rough patch in market so they cannot take further risks in spoiling their impact further in
organizational scenario. These factors are in spotlight always hence they cannot be neglected
especially when company is planning to have a long term investments in their sector.
United Package Services have different type of job roles for performing different tasks.
Permanent jobs – Since company is facing problem of lacking employees in their
organization that will try to hire employee who can be there for permanent basis as they have an
insight of growth in business environment.
Fixed term – This type of hiring is on contractual basis where employees are hired for
doing a specific job e.g. Like in UPS they hire different employees who can promote their
business international market.
Short term – They are mostly labors who are hired on the onset of work load i.e. parcel
delivery. Their hiring in on daily basis .
Issues related to diversity - Expansion is a important factor of organization from a very ling
time they are facing but they find difficulty in trading in Arabian countries e.g. With rising of
terror activities and clashes on oil deals between European countries and Arabian countries has
hamper the organization in a very log way.
Regulatory constrains - Company have to strictly focus on regulations of government policies.
They must make sure people are getting better return of their work otherwise they will be
responsible and liable unethical conducts

P3: Taking part in selection process
As a Human Resource Manager it is essential to follow a suitable way for selection. Preparations
and planning are must before and after hiring process
 Factors to be determined before the hiring process
 Number of vacancies
 Type of job
 Education qualification
 Method of selection
 Time and scheduling
 At the time of selection process
Selection procedure must be systematic like if it is campus then it must follow written test, group
discussions then personal interview.
Am if it’s in organization the direct walking and personal interview
Questions must be framed according to job descriptions and job profile.
After the hiring process
Evaluation of all candidates and choose best employee out of that lot.
The process must not to be delayed otherwise candidates will seek other source of employee and
they will end up with losing a better candidate fort their organization.
Interview process are different for different type o job roles in an organization.
One to one interview – this interview process is mostly used for hiring top level of management
. As managers are highly experience so company only ensure that manager is capable of taking
responsibilities of of organization or not.
Panel inter view – this type of interview can be applied both for top level management and
subordinate level management .A panel contains a group of 4-5 people, they carefully analyses
the employee. This panel interview is very effective in most of the organization as it will have a
360 degree judgment of a candidate.
Checking ability of an employee - By performing different test and procedure it has become
very easy to analyze an employee like written test will identify the language skills of
candidates and direct interview will help in find out their language and vocal skills Categorizing
evaluation technique in three parts help in analysis and evaluating each factors effectively hence

best candidates will be hired for desired job profile. It must be a systematic way hence will be
profitable in future prospects.
P4: Evaluation of own contribution in recruitment process
As a recruiter my aim was to interview every candidate by giving them ample time to express
their thoughts which will give me adequate time to analysis. More me every candidate is same so
everyone needs same respect and recognition. Before hiring I must inform candidate about their
role and job profile so that they must be well aware of profile they want to deserve I must collect
required documents and send them for further evaluation which will confirm true identity of a
candidate I must have a good conduct and behavior with candidate which will create positive
vibe among the candidates towards organization. Must be entitled to answer every quarries of
that employee which will clear their doubt about goals and intention of organization. And finally
at the time of evaluating, it must be noted that candidates are selected on the basis of skills and
merit. These are some of the factors I must follow in analyzing a candidate hence evaluating my
contribution in that process it will help me to do a satisfactory work in hiring process. With
having positive intent in hiring process i must oblige organization will benefit from my activity
as a new human resource manager.
P5: Skills and attributes for leadership
employee will first target specific area where I can help say inn hiring sales man. For hiring a
sales person certain factors are to be considered like convincing ability, appearances ,
expressions , frame of mind,(factors relate to job only not targeting any cast , creed or races. ). in
must assist board members, team leaders and health and safety members by giving my opinions
and views.
TASK 2
P5: Skills and attributes for leadership
A leader must possess certain skills and leadership traits in improving declining condition of
united package service which are discussed below:
Self-motivated – a leader must be self-motivate and motivate their employee who will bring
back stability in environment as employee will work with enthusiastically and positively.

Standard- as united package service is a world class packages and services providing company
they must make sure their standard in marketing environment.
Accountable – managers and leaders must be accountable to their work which will generate
transparency hence it will generate positive impact on employees as there is no room for
partiality and growth is dependent upon merit only
Conflicts solving – they must be able to solve conflicts in internal environment as many seniors
employee have resigned so there is a fair chance that subordinate will have conflicts to occupy
higher management position.
These are some of the major skills which must be adopted by a new human resource manager. It
will make his work easy in solving any disputes and help in setting examples and motivating
their employees.
Different leadership theory to be applied in hiring process like -
Contingency theory – This is a situation based theory which is used to analyses working
conditions. This theory was found 1n late 1960s . it has 3 different factors
fielder's contingency theory
Vroomp Yetton – jago
path goal theory
Situational theory – It helps in guiding leaders and managers to choose a better approach to
tackle any situation e.g. Hiring process is a very important task at the moment as company is
facing problems related to hiring processes.
P6: Difference between leadership and management
One must understand a major concept of leadership and management. Leadership is considered
as part of management system. The two factors have authorities on their own, but they have
different methods of utilization. For getting success in market in both long term and short term
company must try to make coordination between these two factors.
Leadership Management New leaders are innovative and eager to infused new ideas like
technologies
they seek responsibilities and accept new challenges
vision of creating changes will have some factors of risk
they are excited so coordination among them is sometimes not effective

They set goals like expansion of package industry in longer run Management is organized
follow strict guidelines in organization.
They accept responsibility
It is having minimal risks as they tend to stick to their basics
Management knows their roles hence they have a better coordination among them
They are decision makers and final decisions are dependent on them
A person can be considered as a good leader or manager if he is able to put the organization on
the path of success and makes a smooth flowing of organization and making it competitive as
soon as possible in an business environment .
There is an acute difference between these two styles of leadership where management follow a
systematic approach for progress in business and leadership tend to apply change in their
organizational procedure.
As compared to other companies in UK United Parcel Agency has an better management teams,
since it is an organization which have established them in all across the globe.
P7: Comparison of leadership style according to situations.
There are several types of leadership styles which company follows according to different
situation in changing environment conditions. Leadership styles are articulated as process where
people are influenced by an individual or more persons. Degree of leadership is dependent on
person’s ability and his characteristics as well as factors like environment and situations. Style of
leadership is affects productivity, decision making, and metrics and employees morale. A
successful can be able to quickly analysis problematic Ares, accessing skills employee and
alternatives.
Autocratic decision – It is an owner centered leadership where owner takes all decisions,
according to their own thinking and analysis, in UPS autocratic leadership was adapted where
top level managers take responsibility accordingly hence there is no role of their employee in
putting forward any idea in their organization.
Strategic leadership style – This style of leadership was adopted by Human Resource
Managers with innovative ideas, they form strategies and generate innovative ideas, like they

wish to implement latest technology in their organization increase their range in an effective
way.
By opting appropriate leadership styles have a long lasting impact on organization and helps in
acting quickly on situation. Leadership styles must be chosen effectively as per the situation
which can have smooth performances organization in both external and environment
lP8: Motivation of staff to achieve objective
For gaining high return for external market and making a positive and resonating environment in
internal environment it is necessary to motivate their staff
Effective ways of motivating employee –
Better communication – This helps in better transfer of information form manager to their
employee as it is a stiff time for organization with many experienced employee have resigned so
it is responsibility if higher management to motivate their employ. An effective communication
will help in better transfer of information.
Empowerment – Giving their staff adequate training will help in enhance their skills which will
in turn minimize wastage of time and increase in productivity. In doing so they can decrease cost
of packaging increase have dominance over other competitors in competitive environment.
Opening of opportunities for promotion and growth – Opening appraisals on right judgment
of employees will boost them and enhance their zeal in doing work.
Provide incentive- Appraisal can be monitory and non-monitory hence appreciating employee
of organization will en hence capability by providing them certain perks and benefits.
Motivation is the need of the hour for organization currently staffs are concerned about their
future and they seek opportunities in different sector. Motivation will help them to believe in
opportunities and scope in this organization
TASK 3
P9: Benefits of team work.
Team work is always an important prospective in achieving goals. An effective coordination
among them will help them to achieve their goal significantly. A team work comes up with
effective solution as compared to a sickle person working on same issue.

Better productivity – Teamwork of ups will achieve much better outcomes as team can able to
utilize multiple sources to work against challenges as well as they have more outlooks to reduce
market risks . Like a better coordination will increase delivery of parcels which will have better
dominance on other competitors.
Effectiveness Enhancement of tea work for accomplishing target easily what an individual
cannot achieve. They will be able to better
Better undesirability A team work is always effective only when employee have better
coordination between have which will increase undesirability among the members .
P10: Working of team leader and sorting out conflicts and handling difficult situations.
penetrate in in market and provide their service in a better way.
Innovative ideas – Brainstorming session helps in generating ideas which organization can plan
to increase their reach in new market. As from very beginning they have a scope of expansion
with innovative ideas
Coordination- Having a better coordination among team will help them to rectify solutions,
expansion, and reduction of conflicts and creation of positive environment.
Leadership style - By applying different leadership style in the system a leader can analyze a
situation and can effectively sort out that situation.
These factors helps in defining role of a leader as well as help them to organize very well.
Challenging situations are part of an organization weather it is external or internal . A leader
must always be alert in sensing threats from different environment and work in effectual way.
P10: Working of team leader and sorting out conflicts and handling difficult situations.
Leading a team is a crucial role it may have both positive and negative effects so this
responsibility must be handle with effective planning.
Role of team leaders in sorting out conflicts and difficult conditions
Conflicts may arise with resignation of senior members and subordinates have to be promoted to
that vacant position so conflicts are expected. These conflicts must be resolved as soon as
possible hour healthy working condition. For doping so they must place their employees
according to their skills and ability. Which will be fair solution for existing condition in the
organization?
Difficult conditions- it is an important factor of organization, conditions may arise in both
macro and micro environment considering internal factors current

P11: Effectiveness of team in achieving goal
It is not possible to develop a high performing team altogether instead they are formed.
Developing a high performing team require the factors like motivated team members and
visionary leaders
Some characteristics are provided below for achieving a high performance team.
 Team is must have a clear focus in action plans, measuring success and understand goal
 Responsibilities and roils are clearly defined.
 Strategy must be made for both internal and external environment.
 Valuation and respect among members
 Formation of short goals in achieving a bigger target
 Some other factors which are to be considered like
Structure –It defines side of groups, composition and skills and their potential are evaluated. A
well structured company is can easily achieve their goal and compete in changing business
organization.
Team process -It defines how a team plan to focus on their tasks. Every task demand a different
process or role to achieve desired result So adapting a right process and choosing a pathway are
some of the key element ob business process.
For organization like united parcel service for achieving goal they try to focus on these factors
which will help them to grow in marker rapidly from the existing scenario of organization.
A leader’s vision is an important factor to be considered. Marketing penetration need an n
accepting team with effectual coordination. Which will help them in utilization of resources as
well as sensing opportunity in market effectively. On a whole a SWOT analysis will help them it
has better understanding among themselves.
TASK 4
P12: Factor involved in planning and monitoring
lCreation of documents for legal prospects help in supporting human resource management
decisionDifferentiating people based on their skills
 Giving job role according to employees
 As per the scenario there are certain factors involved in planning and monitoring

 Efficacious goal setting
 Tracking professes and outline results.
 Making coordination between business objective and day to day life
 Documenting performances of individual on daily basis and making their future career
decisions
 Focusing on staff competency, learning activities and skill and development.
Creation of documents for legal prospects help in supporting human resource management
decision
Differentiating people based on their skills
Giving job role according to employees area of interest and capacity
 Type of working environment and their goals
 Coordination and conflicts among employees like hoe old employees are coordinating
with new joiners.
 Personal goal setting and their resonance with organizational goal setting
 Growth rate in external factors
 Competitive market and skills of employees for sustaining in market place.
Therese factors will hefty support planning and monitoring system in organization. As per the
scenario there is a mass recruitment of employee in the organization who is comparative new to
the working environment of company hence a proper monitoring of their working will help in
making future planning.
P13: Assessment for planning need needs of united parcel system
Employed are to be measured based on their performances some ways are to be considered for
that
Setting random method – UPS uses some random methods for quality controls in their
enterprise. Employers must be aware of random checking methods. Employees must concentrate
on their work for passing assessment criteria
Survey of customers and clients- UPS must focus on accessing their customers and clients
about the type of service which help in accessing their employees
Performance appraisal- Organization must plan to appraise their staff for their good work. It
can be monitory and non-monitory.