Report: UPS Recruitment, Leadership, and Teamwork Dynamics Analysis

This report provides a comprehensive analysis of leadership, recruitment, and teamwork within United Parcel Services (UPS). It begins by examining the documentation required for the selection and recruitment process, including position descriptions and advertising strategies. The report then delves into the legal, regulatory, and ethical considerations that impact recruitment, such as the Sex Discrimination Act, Race Relations Act, and Equality (Age) Regulations. It outlines the author's proposed contribution to the selection process as a Human Resource Manager, detailing steps such as application management, shortlisting, aptitude tests, and interviews. The report further explores the skills and attributes essential for effective leadership, differentiating between leadership and management styles and highlighting the importance of honesty and creativity. It discusses various leadership styles and strategies for motivating staff to achieve organizational objectives. The report also examines the benefits of teamwork, its significance for leaders and members, and factors involved in planning and development. The report concludes with an evaluation of the success of the assessment process, drawing on the case of UPS as a practical example.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation towards selection and recruitment...............................................................1
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection
process.........................................................................................................................................2
1.3 Participation in the selection process of UPS.......................................................................4
1.4 Own Contribution..................................................................................................................5
TASK 2............................................................................................................................................5
2.1 Skills and attribute needed for Leadership............................................................................5
2.2 Difference between leadership and management..................................................................5
2.3 Different leadership style......................................................................................................6
2.4 Motivate staff to achieve objectives......................................................................................6
TASK 3............................................................................................................................................7
3.1 Benefits of Team-working....................................................................................................7
3.2 Importance of working in team as a leader and member......................................................7
3.3 Effectiveness of team work...................................................................................................8
TASK 4............................................................................................................................................8
4.1 Factor involves in planning...................................................................................................8
4.2 Plans for development needs.................................................................................................8
4.3 Evaluation the success of the assessment process.................................................................9
CONCLUSION................................................................................................................................9
REFERENCES .............................................................................................................................10

INTRODUCTION
In the nation or economy, all the companies are framed to facilitates satisfaction to their
consumers as well as gain higher good will and revenue. Hence for it, workers and managements
of the firm gives their services and contribution to make it easier (Bush and Middlewood, 2013).
These all firm of business are rolling with a lot of division example as financial, marketing,
human resource, research and development and many more. These all departments are working
individually for its business but division of HR will facilitates their services to all workers of the
company. With out HR department , firm will not be able to generate and operate their activities
in effective manner. The repost has the grounds of United Parcel Services (UPS). They are
working as the largest courier suppliers in the entire UK. Here in, various process of HRM along
with style are included. This report states impacts of leadership and significance of team working
with important factors of planning.
TASK 1
1.1 Documentation towards selection and recruitment
In the firm of UPS, employees and senior manager are leaving at time of firm are having
larger losses towards customers and finance. Hence it is considered as the prominent issues but
to enhance their standard so they needs to have new and experienced employees that are able to
work in effective manner and should know their responsibility towards their team members.
Recruitment process is the bigger one, that wants a effective documentation to attract applicant
in the firm. It can be like-
Understand recruitment need- In the process of it, human resources management of the
firm needs to monitor requirement of worker in each one of divisions as which of department are
facing employees hence they needs more on priority cause if company having lack of finance
then would not be able to provide salary to their employees before having sound revenue. It will
be a important analysis for manager of HR.
Position description-after determination of need for recruitment, position description will
be given by HR manager so they can categorise different post for inviting individual for
interview (Fraley and et. al., 2011). It will provide helps to persons and employees to get sound
chances in accordance of their interest, experience and ability.
Advertising- it is last phase to invite individuals in organisation. Advertising is an source
that can facilitates brief information bout the needs of customers and their wish for different
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types of post and persons. Hence HR department are using proper documentation that involves
several steps for individuals to understand firm's need in effective manner. Some of steps are:
Job Description
Organisation Name: United parcel Services
Job Designation: Human Resource Officer
Location:London
Types of employment: Permanent
Job vacancy: 40 hours/week
Closing date: 29/03/2018
Salary: £40k
Responsibilities:
 The individual needs to match up with the target of the company on yearly, monthly and
weakly basis.
 Administrator required to maintain the regulation of health and safety along with SHE
policies. They should excellent in maintaining professional relations with their sub ordinates,
colleagues and superiors.
Skills and experience:
 Interested individuals required to have master degree in administration,
 Company is seeking out for the candidates who have minimum three (3) years of
experience in similar ground of organisation.
 Excellent skills of communication are preferred.
 Individual must have sound knowledge and fluency in English language along different
types of languages will be beneficial.
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection process
Recruiting the suitable candidate is prominent step towards the success of an
organisation. Hence company must ensures the procedures and process which is included in
recruitment and selection which are legal and match with they requirement (Ion, Cowan and
Lindsay, 2010).
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The effects of the farm work of regulatory or legals on the process of recruitment had to
be properly understand in respect to pursue it in appropriate manner which helps in attracting the
suitable individual for UPS firm. Interested person will make decisions to apply for the vacant
post based on sound information which they have received. Statement of the job requirement are
the first transformation, that person will have with firm. It is signify for the firm to build up good
image and give sound impression in front of candidates to capture their eyes.
The process of recruitment and selection some times goes beyond from legal applications
and statutory rules. At times of conducting recruitment by manager of HR, he is required to have
knowledge and must be aware of legal rules or regulation cause it helps in reducing risk,
interview question, checking vacancy and so on. There are various types of laws and regulators
related to recruitment and selection process such as race relation act, sex discriminatory act,
employment quality regulation and more. All kinds of companies are bounded to pursue these
laws. Some of them are detailed as:
Impact of Sex discriminatory act- The act of sex discrimination was founded in around
1975 explains the discrimination in between men and women in the ways of employment which
is unlawful this law facilitates equality in the terms and conditions in the process of selection,
promotion, chances of employment, training and benefits (Lev, 2013). Basically, this act
provides protection form direct and indirect discrimination to both sexes. All recruitment are
needs to be grounded on requirement of firm not on gender. Hence, it is signify for UPS to
recruit on the basis of experience and qualification of person. The government of UK has
imposed this act to spread quality between women and men in the organisation.
Impact of race relation act- this is propounded on nearly 1976 in order to protect
employees form discrimination of ethnic basis, race nationally, ethnic origins, groups of colours
etc.. such as if company gives their advertisement for a particular nationality or race then it will
be called as break of act's provision of race relation. An individual who are having legal
permission to work in UK is perfect for the job in the firm regardless of their race or nationality.
Impact of equality(age) regulation- In accordance of this laws, both types of citizens;
young and old will get same and equal benefits in the process of recruitment and selection.
Hence, firm needs to look out and keep control to their HR department in order to reduce the
chance of unlawful activity as if the manager of HR department will give some special things to
some one then it will be break of provision of equality regulation.
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Impact of employment right- according to this law, it is a major responsibility of United
parcel services to examine that individual had legal right to perform in United Kingdom of not. It
also needs to check that if there is a criminal report in against of the person or not for recruitment
and selection process.
1.3 Participation in the selection process of UPS
United Parcel Service is well established firm in the UK but due to some causes their
senior manager and individual are leaving for their company. After that they required the
experienced employees who are able to protect the company and enhancing their good will in
and frame sound image in the market. As a manager of human resource of the company, I have
reprehensibility to recruit the prominent individuals for the firm who can be able to provide their
contribution in company. The process of selection can be defined as-
Conduct a recruitment process- this is fore most step for new and empty vacancy to
facilitates information to person about UPS and how many persons are needed in firm with
particular skills they needs to have.
Application received-after defining the vacant positions and demand of employees, it is
other signify step where manager will receives applications for those candidates who are
interested in advertised positions. Hence it is essential for me to manage their all application in
proper manner and in accordance on the needs to firm.
Short listing candidates- in the selection process this is also a major step where all
applications are over looked and analysed and then sorted out their bets ones like for whom firm
feels that the applicant may be able for our company. This process can be hard as, applicants are
categorise according to their CV and given details.
Aptitude Test- after short-listing the individuals, it is essential to analyse their knowledge
about particular filed, in which they are going to work. This process will determine ability of
persons. Hence, in this process I should have generate appropriate examinations of each one of
candidates to make process of selection easier.
Group discussion- this will be a signify methods to get some more details about each
individual and also show how can a person handle work load under pressure. This helps in
analysing the decision making of their.
Personal interviews- This is final stage in selection process where all suitable and final
individual candidates are present and having chance of face to face interaction with higher
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authority. Hence in this phase I have framed up some of condition which needs to resolve by
candidate at the same time.
Appointment- this is the last step where selected person will have their appointment and
order to join on the vacant post and start working.
1.4 Own Contribution
In context of United Parcel Service, it is essential to recruit effective and suitable person
form their current ones cause workers required ability to facilitates their contribution at time of
firm are facing hard phase in the market. If I am the manager of human resource of the UPS
organisation then I will felicitates my significant contribution in them in order to recruit capable
and able individuals. After it I will give them appropriate and suitable training and development
program through which they are able to boost up their skills and enhance their capacity of
performance. As well as it gives sound control on firms each activities to boost them in
accordance of time.
TASK 2
2.1 Skills and attribute needed for Leadership
In a company many more firm are working in various departments and they are have
different responsibility towards to their work but in between of them leader are giving their
different services to their firm along with sub ordinates. Leaders can be known as the care take of
the employees capacity and ability to boost up their work in effective manner. Hence leader are
needs to have some key skills such as:
Creativity- a leader needs to be more creative in their used approached other wise they
will not allowed to expect more things from their employees. It in inclusion of clear command of
decision making, effective guidelines provide to boost up working (Mendenhall 2012).
Honesty- leaders needs to be honest as it helps in reduce the chance of misleading. If a
leader is honest they will be able to treat their employees in equal manner and it is creates ethical
values that is signify for his team members.
2.2 Difference between leadership and management
There is a major difference in between manager and leaders cause of their role as well as
designation at work station. In general terms both manager and leader are rolling for same
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objective but at some phase it goes different for each others cause of their responsibility towards
the firm.
Leaders Managers
A leader generates creative ideas, new thoughts
for success of firm.
Manager are rolling with their responsibility to
ensures all thoughts that are launched by
leader.
They are acting as a creator of new advance
things or ideas in order to get mind of buyers
(Offstein, Morwick, and Koskinen, 2010).
They are acting as a management to implement
all of innovation in the firm.
Leader have ability to bear risk Manager look after assigned work and do
monitoring
They are motivators Manager manages every things in the
company.
These pointers are showing that they both manager and leader are different form each
other and have specific objective for their job role.
2.3 Different leadership style
There are different types of leadership style that provides helps to leader in order to deal
with various situation and supports in the process of decision making. Hence, suitable
description of style of leadership that are generally used in USP is detailed as like-
Authoritarian leadership- leaders of this types of style are more strict and make choices
with out any counselling or words with their colleagues. In generate terms they people are not
having views for any one and gives commands to their employees (Peterson 2011).
Transactional leadership- These types of leaders are bit strict as they will get views of
their employees and then provides commends to them. These are refers of controls and principle.
Bureaucratic style- these are those leaders who are concentrating on norms and values,
standards that made them high specialist.
2.4 Motivate staff to achieve objectives
There are some different types of approaches to support employees of UPS in order to
accomplish their particular objective and goals (Rock, 2014). Manager of HR needs to have
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different successful strategies and methods to inspire and enhance the skills of employees to have
their own objective. Some of suitable tools are explained as:
 provides proper time which they can feel free and agreed on some things.
 Creates peaceful and friendly environment.
 Implement motivational task that provides support to the employees for their goals and
objectives.
 Maintain equality among employees.
 Provides chances to expand personal experience
 facilitates direction and principle for each one of employee.
 Provide contribution in the part of decision making to enhance morale of employees and
boost their level of confidence.
TASK 3
3.1 Benefits of Team-working
Team working always provides growth to company and helps in framing sound image of
firm in the market. Cause team working helps in providing productivity and healthy relation
among employees. Some benefits are:
 Accomplish their goals and objective in a determine time frame.
 Ready to analyse each one to the problem or come to think in order to concealed all
issues.
 Development and enhancement of the numbers of persons from a group.
 Boost their inherent ability and quality by rolling out their job in group.
 Sharing their different various sentiments and thought by considering innovation.
3.2 Importance of working in team as a leader and member
It is hard to role out the obligation of team as it needs ability of playing the part of team.
Working in a group facilitate effective ideas to leaders and members which helps in boosting
skills and ability of working. Employees and workers both are having different significance in
this process such as:
 Encourage their employees to face challenges and ready to have future danger.
 Ability to respond in effective manner to take care problem (Carvajal and et. al., 2014).
 Realize various valuable project.
 Make effective and peaceful environment.
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 Gives try to maintain healthy relation with employees by exchange their opinions and
views.
3.3 Effectiveness of team work
In United Parcel Services, working team is very essential because the company is having
some incomplete goals and objective that required to be completed on the determine timing.
Cause these objectives helps them in order to boost their own reputation in the proper time. It
also have some prominent benefits.
 Boosting productivity of resource.
 Provides help to workers for performing in the team.
 Facilitates working efficiency and growth in order to recruit employees.
 Gives time securing process and various chances to earn more growth and revenue.
TASK 4
4.1 Factor involves in planning
Appraisal and observing of work execution in the term that are analyse the working of
employees and whole of association in order to understand the prominent role of worker towards
their goal. Generally, evaluation and monitoring is the strategy to get up dated about the sound
execution of workers and helps in depicting the learning and capability of different applicant
towards of their goal (Savikko and et. al., 2010). Hence different elements are present at time of
planning in order to monitoring and reviewing of the performance of workers that are detailed as:
 micro and macro elements.
 Feedback on general environment.
 Short coming and quality of person needs to be monitored.
 Present resource and assets rolling a significant role at time of planning.
Therefore, its been understood that monitoring is prominent techniques to determine hidden
problems and helps whole company to boost their performance through having targets.
4.2 Plans for development needs
A process of planning is generated by an company in the advancement of people
requirements through determine their general shortcoming and quality. In the meantime,
appropriate strategies is framed by manager of UPS to provide improvement or development of
employees for general advancement of firm. Hence, impressive plan for examination for
development needs of individual in stated as:
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 assessment of the quality of person helps in differentiate their ability and capability of
performance role out particular exercises (Stanleigh, 2013).
 In determination design second things which to decide the job of the employee to
comprehend the ability of persons in completing particular assignment.
4.3 Evaluation the success of the assessment process
The procedure of assessment is tremendously fundamental and sound in the completing
of UPS . These all the process form manager of human resource of UPS that will provide help to
them in future in order to have their wished result (Terkel, 2011). After the process they will be
able to enhance their skills and build ability to deal with hard conditions. In the UPS their
manager and workers leave the company cause they will not able to preform in pressure in easier
way. So the manager required to work on determine skills of their employees. This entire process
will facilitates helps in time of future.
CONCLUSION
From the above report it has been concluded that human resource management of the
firm rolling signify role to recruit effective individual who provides help in firm through
different contribution. The report is grounded on UPS that is a largest parcel firm in UK but
cause of some reasons they are having problems related of finance hence employees are leaving
the company. The process of HRM of this company facilitate helps in recruiting more eligible
individuals and provide them training to them.
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REFERENCES
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meaningful involvement of mental health service users in curriculum design and
delivery. The Journal of Mental Health Training, Education and Practice. 5(1). pp.4-
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variant people and their families. Routledge.
Mendenhall, M.E. ed., 2012. Global leadership: Research, practice, and development.
Routledge.
Offstein, E.H., Morwick, J.M. and Koskinen, L., 2010. Making telework work: leading people
and leveraging technology for competitive advantage. Strategic HR Review. 9(2). pp.32-
37.
Peterson, B., 2011. Cultural intelligence: A guide to working with people from other cultures.
Nicholas Brealey Publishing.
Rock, D., 2014. Quiet leadership. HarperCollins e-books.
Rodríguez-Carvajal, R. and et. al., 2014. Leading people positively: cross-cultural validation of
the servant leadership survey (SLS). The Spanish journal of psychology. 17.
Savikko, N. and et. al., 2010. Psychosocial group rehabilitation for lonely older people:
favourable processes and mediating factors of the intervention leading to alleviated
loneliness. International journal of older people nursing. 5(1). pp.16-24.
Stanleigh, M., 2013. Leading change. The Journal for Quality and Participation. 36(2). p.39.
Terkel, S., 2011. Working: People talk about what they do all day and how they feel about what
they do. The New Press.
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