Workplace Qualification: Compliance, Leadership & Reflection

This assignment explores compliance, leadership, and reflective practice within a workplace context. It includes reflective journal entries, an interview with a workplace supervisor, a self-assessment, a quality improvement plan, conflict resolution scenarios, and skills demonstrations. The student reflects on their learning and leadership styles, aligns their practice with organizational values, and consults with supervisors. A professional development plan is created, implemented, and evaluated, focusing on personal goals and improvements. The assignment also covers ethical and legal requirements, including the Early Childhood Australia Code of Ethics and duty of care responsibilities. This document, contributed by a student, is available on Desklib, a platform offering study tools and resources for students.

Compiiance, Leadership and
Reflective Practice
A55¥S5M¥NT 3 (of 3) Worlplacement
QMalification/Course code, name and release number
auo113 asiomaa» ryDii ahwaBueao« an4are«›
OICECE019 Facilitate compliance in an education and care service (2)
OiCMGT003 Lead the work team (1)
CHCPRPtXI3 Behest on an improve own professional practice {1)
Asseumem dedaraion

0 /¥oporto/this assessment has been cntten far me by anyother person except mere such collaboration

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Contents
Assessment 3 3
Assessment Instructions 3
Part 1 – Reflective journal and goals 6
Part 2 – Interview 12
Part 3 – Self assessment 15
Part 4 – Quality improvement plan 21
Part 5 – Conflict resolution 24
Part 6 – Skills demonstrations and workplacement hours 29
Evidence Guide - Workplacement 31

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Assessment 3
Assessment Instructions
Table 1 Assessment instructions
Assessment
details
Instructions
Assessment
overview
The objective of this clustered assessment is to assess your knowledge
and performance in the following units:
● CHCECE019 Facilitate compliance in an education and
care service
● CHCMGT003 Lead the work team
● CHCPRP003 Reflect on and improve own professional practice.
The Assessment
Event
number
3 of 3
Instructions for
this
assessment
This assessment is in four parts and also contains an Evidence Guide
and final assessment feedback (marking tools):
Part 1 – Reflective journal and goals
Part 2 – Interview
Part 3 – Self assessment
Part 4 – Quality improvement plan

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Part 5 – Conflict resolution
Part 6 – Skills demonstration and workplace log
Detailed instructions for each assessment part are contained at the
beginning of each assessment part and include:
● Assessment task introduction
● When the assessment task must take place
● Where the assessment task will take place
● Resources and equipment required to complete the
assessment task
● Specific assessment conditions (where required)
You must read the entire document before commencing your
assessment so you are aware of all requirements.
You will be expected to maintain compliance and follow service policies
and procedures during your workplacement.
Submission
instructions
On completion of this assessment, you are required to upload your
response and any marking tools as they appear in this assessment
workbook as per the instructions on your online platform or hand
it to your assessor for marking
Ensure you have written your name at the bottom of each page of this
assessment.
It is important that you keep a copy of all electronic and hardcopy
assessments submitted to TAFE and complete the assessment
declaration when submitting the assessment.

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What do I need
to do to
achieve a
satisfactory
result?
To achieve a satisfactory result for this assessment you must complete
each part of your assessment to a satisfactory standard.
You must ensure your assessment responses are written in your own
words (unless otherwise specified), include APA references where
required and adhere to the word count requirements where
specified.
What do I need
to provide?
Pens, computer if typing the assessment, internet access
What the
assessor will
provide?
Organisational standards, policies and procedures will be provided by
and accessed at the Early Childhood Education Care Service,
Due date, the
time
allowed and
venue
Due Date: This assessment is to be completed and submitted at the
conclusion of work placement
The time allowed: Untimed but allow six hours for writing or typing
assessment for presentation.
Venue: Parts of the assessment must be completed in a Regulated
Early Childhood Education Care Service in Australia however some
parts may be completed in the home, classroom or online
environment.
Supervision This is a supervised, workplace project. However, your assessor may
ask for additional evidence to verify the authenticity of your
written submission and confirm that the assessment task was
completed by you.

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Assessment
feedback,
review or
appeals
In accordance with the TAFE NSW policy Manage Assessment Appeals,
all students have the right to appeal an assessment decision in
relation to how the assessment was conducted and the outcome of
the assessment. Appeals must be lodged within 14 working days
of the formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any
concerns about your results, contact your Teacher or Head
Teacher. If they are unavailable, contact the Student
Administration Officer.
Contact your Head Teacher for the assessment appeals procedures at
your college/campus.

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Part 1 – Reflective journal and goals
INSTRUCTIONS (Part 1)
Introduction
This assessment task requires the student to reflect, undertake self-evaluation and seek
feedback from others about their leadership and pedagogical practice in order to develop
a reflective journal. You will be required in write an entry each day over a 10-day period.
When will the assessment take place?
You will provide an initial reflection of your own leadership and learning styles prior to
workplacement, then complete the remaining journals and goals over the following
10-15 days of the education and care service placement.
Where will the assessment take place?
The entries may be made whilst in the service, or outside of the service.
What resources and equipment do I need?
Either computer or pen and book for documentation.
Specific assessment conditions
The journal entries will contain reflections based upon practices undertaken whilst in a
licenced education and care service.
TASK 1 – Personal reflection (Part 1)

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Instructions: You will be required to document 10 reflective journal entries during your work
placement. Use the tables below to guide your reflections.
Prior to the commencement of your work placement, reflect on the following:
Describe your
learning style
(50 – 100 words)
My learning style is Kinesthetic Learning. In this, the kinesthetic style
material to learn. They are also kinesthetic technique are used in
combination with the visual and authority with visual or the auditory
study teaching technique are usually focus on the production of
multi sensory learning.
Describe your
leadership style
(50 – 100 words)
In this, the leadership is situational which help to provide the aspect which is
focus on the various role as per changing to situation need and requirements
TASK 2 – Reflective journal Week 1 (Part 1)
Instructions: Over the first five days of your workplacement, you will need to reflect on the
following topics and document below.
● Reflect on and recognise the effect of values, beliefs and behaviour in practice
● Align own leadership practice with the values, ethical guidelines, policies
and procedures of the organisation
● Record evidence of consultation with your workplace supervisor in relation to
your skills, the self-assessment and quality improvement plan tasks (Tasks 3 and
4).
(50 – 100 words per reflection)
DATE REFLECTION

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DAY 1
Respect and maintain responsibilities.
DAY 2
Perform role and responsibilities
DAY 3
Conduct duty of care
DAY 4
Perform moral, ethical and norms.
DAY 5
Due to the situational leadership style, they transform as according to
situation.

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TASK 3 – Professional development plan (Part 1)
Instructions: At the end of week 1, in preparation for week 2 you will need to consult with
your Director or supervisor and create a professional development plan that includes:
● Improvements needed based on own evaluation and feedback from others
● Two personal goals with realistic timeframes
● Measuring progress and performance
● Types of work methods and practices which can improve performance
You will continue to record your consultation with service stakeholders in relation to the
self-assessment and quality improvement tasks (Tasks 3 and 4).
You will implement and record progress notes this plan over the following 5 days

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Professional development plan
Name
Date of
development
Date of
review
Workplace supervisor with whom this
plan was created - Name
Role Signature
Professional development opportunities
based on own reflections and feedback from
others
(80 – 200 words)
Goal 1
Goal
1
Take care of each other health
To be completed
by
Strategies to
achieve
this goal
1
Perform with dedication
2
Develop guideline and perform role and responsibilities.
Week 2 - Record and reflect on your progress toward your goals. Include both your own reflections and the feedback and
consultation that you have with colleagues. (50 – 150 words per entry)
DAY
1
Understand the term and conditions.

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DAY
2
Understand the right path which is performed.
DAY
3
Clear understanding for goal plan
DAY
4
Understand people with communication and proper interaction
DAY
5
Formulate psychological aspect to understand other needs.
Goal 2
Goal
2
Improve body language
To be completed
by
Strategies to
achieve
this goal
1 Enhance vocabulary
2
Develop knowledge of personality and aptitude.
Week 2 - Record and reflect on your progress toward your goals. Include both your own reflections and the feedback and
consultation that you have with colleagues. (50 – 150 words per entry)
DAY
1
Understand the core concept of developing the need and requirement of body language and then make plan as according to personality.

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DAY
2
Prepare and make action plan as according to the requirement include way of presentation, talking and reaction on situation.
DAY
3
Develop sense of knowledge and formulate the behavior which is pretended to develop personality.
DAY
4
Formulate the knowledge which is essential for the development of quality of body language.
DAY
5
Synthesis such behavior which is optimized in nature and play crucial role for the development of proper body language. sss
Evaluation of professional plan
Consider all of your reflections and goals during workplacement
Evaluate your professional plan
(including future plan)
(100 – 200 words)
How did you identify your own self
care needs and did you access
additional support?
(100 – 200 words)
How did you assess your own practice
and ensure you are meeting the

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ethical and legal requirements of the job role,
including?
Early Childhood Australia Code of Ethics Duty
of care requirements
Rights and responsibilities relating to job role?
(100 – 200 words)

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Part 2 – Interview
INSTRUCTIONS (Part 2)
Introduction
This assessment task requires the interview the workplace supervisor.
When will the assessment take place?
The interview will take place during the workplacement. Students must be mindful and
respectful of the workplace supervisors time and plan accordingly.
Where will the assessment take place?
The interview will take place in the education and care service.
What resources and equipment do I need?
Either computer or pen and book for documentation.
Specific assessment conditions
The interview will be based upon practices undertaken in the licenced education and care
service.
TASK 1 – Interview (Part 2)

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Instructions: You are required to gather information about the services current processes for
assessment and rating through an interview with the Director or supervisor. This could be
either a formal or informal meeting that you must schedule at a suitable time.
Summarise each response in 30 - 80 words.
A
.
How do you clarify the details and requirements of the assessment and rating
process for all stakeholders – including accessing the appropriate templates from
the Australian Children’s Education and Care Quality Authority (ACECQA)
1
2
How does the service ensure that all staff understand the assessment and rating
process, and how do you facilitate staff’s accessibility to training and
development?
3
How do you inform all stakeholders that the service has been selected for
assessment and rating and that the assessment and rating process
has commenced?

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4
How do you collect information from staff, children, families and the community to
inform the self-assessment process and share this information with all
stakeholders?
5
How do you consult with stakeholders of the service to maximise work performance
and outcomes for the assessment and rating process?
6
Have you identified any planning problems, barriers and constraints during the
assessment and rating process, if so, how have you addressed these particularly
in relation to staffing and resourcing needs?
7
Can you describe how rostering occurs within the service?
Can you describe the structure of the organisation and the communication methods
you use within the service?
8

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9
How do you and your team research current trends in the sector?
B
.
Reflect on your interview and respond to the following from your own point of view:
(30 – 80 words each)
1
Using this information from stakeholders how will your future plan ensure new and
existing staff understand the assessment and rating process?
2
Using staffs’ knowledge how will you collect and share information with stakeholders
during the self-assessment process.
How would you inform stakeholders that the service has been selected for
assessment and rating and the process has commenced?
3

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Part 3 – Self assessment
INSTRUCTIONS (Part 3)
Introduction
This assessment task requires the student to undertake a self-assessment of a regulated
education and care service. You will be required to facilitate a meeting or discussion with
two or more colleagues to discuss your findings.
When will the assessment take place?
The assessment will take place during work or work placement hours. Students will need to
be respectful of stakeholder’s time for consultation and make appropriate arrangements
for consultation to occur.
Where will the assessment take place?
In a regulated education and care service.
What resources and equipment do I need?
Either computer or pen and book for documentation.
Specific assessment conditions
The self-assessment will be undertaken in a regulated education and care service.
TASK 1 – Self-assessment tool (Part 3)

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Instructions: The service in which you are employed or undertaking workplacement will be
consistently evaluating how they meet the National Quality Standards, National Law and
Regulations. During your time at the service, complete the Self-Assessment table below in
consultation with your Workplace Supervisor.
The following documents may assist with your assessment:
●
●
●
Self-assessment tool
Reflective questions in the guide to the National Quality Framework
Service own self-assessment tools
You will need to observe current practices and have discussions with service stakeholders.
(200 – 300 words per standard)

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Self-assessment tool – National Quality Standard
Quality Area 1 - Educational Program and practice
Standard Current practice
Consultation, feedback or examples of
self-assessment from stakeholders
(specify stakeholders)
Standard 1.1: The educational
program enhances each child’s
learning and development.
Standard 1.2: Educators facilitate and extend
each child’s learning and development.
Standard 1.3: Educators and co-ordinators
take a planned and reflective approach
to implementing the program for each
child.
How is the learning framework used in
practice?
Learning Framework is effectively
implemented for children to improve their
learning and their development. Through
facilitating learning and development extend
allows educator to co-ordinate with children
make better relationship which can help to
implement with better planning.
Educator are important who provide education
to early childhood about their learning and
development which can allow them to facilitate
those learning in future. Through asking them
various question related with their previous
learning can help to identify and evaluate the
effectiveness of learning children.
Quality Area 2 - Children’s Health and Safety
Standard Current practice
Consultation, feedback or examples of
self-assessment from stakeholders
(specify stakeholders)

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Standard 2.1: Every child’s health and
wellbeing is safeguarded and promoted.
Standard 2.2: Each child is protected.
It is important to take care of children health
and wellbeing by providing safeguarding. They
should be promoted to protect every child from
any type of neglect or abuse. This can allow for
their better health and well-being. Through
focusing of children's health and well being, it
utilised to provide safeguarding to them and
better growth and development for future life.
Children's family can interpret and analyse that
cthildren are being getting proper development
along with getting safety at their care setting.
This should also ensure that child should be
protected and staying away from any type of
neglect.
Quality Area 3 - Physical Environment
Standard Current practice
Consultation, feedback or examples of
self-assessment from stakeholders
(specify stakeholders)
Standard 3.1: The design and location of the
premises is appropriate for the operation
of a service.
Standard 3.2: The service environment
is inclusive, promotes competence
and supports exploration and play-
based learning.
It is important to follow all the standard that
can allow for better physical environment to the
children at the premises while operating
services. There is a need to ensure that there
should be better physical environment that can
allow proper growth and development. In this,
there is a need for the inclusion of diverse
children that can promote competencies and
support each other with play based learning.
Children from different diversity get learning at
the premises where physical environment is
effective and allowed them to stay there
maximum hour for learning and their proper
growth and development.

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Quality Area 4 - Staffing Arrangements
Standard Current practice
Consultation, feedback or examples of
self-assessment from stakeholders
(specify stakeholders)
Standard 4.1: Staffing arrangements enhance
children’s learning and development.
Child care setting use the proper staffing
arrangement which can be effective and
enhance children's learning and their
development. They are also able to manage
every condition and situation with the help of
educator and staff member while working
collaborative. They are able to effectively
manage any situation in ethical and respectful
manner.
It has been evaluated that through managing
staff arrangement can be more effective and by
following standard guideline and procedure can
be helpful to provide better learning and
development to children. This can be effective
and allow children to learn about collaborative
working and ethical and respectful manner.

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Standard 4.2: Management, educators and
staff are collaborative, respectful and
ethical.
Quality Area 5 - Relationships with Children
Standard Current practice
Consultation, feedback or examples of
self-assessment from stakeholders
(specify stakeholders)
Standard 5.1: Respectful and equitable
relationships are maintained with each
child.
Standard 5.2: Each child is supported to build
and maintain sensitive and responsive
relationships.
By making effective relationship the children
can help to deliver quality of learning and
educate them about making better relationship
with others. While practicing this, child get
supported and maintained effective relationship
that can help to support and view them
sensitive and responsive regarding.
Childrens are sensitive and they should get
support to build better relationship with others.
Communication is highly effective in this
situation and talking with politely can help to
maintain better relationship with children. This
can also help in getting sensitive and responsive
regarding relationship.
Quality Area 6 – Collaborative partnerships with families and communities
Standard Current practice
Consultation, feedback or examples of
self-assessment from stakeholders
(specify stakeholders)
Standard 6.1: Respectful relationships with
families are developed and maintained
and families are supported in their
parenting role.
Standard 6.2: Collaborative partnerships:
Collaborative partnerships enhance
True collaborating with families and
community care setting a highly effective and
facilitate better development and growth to
children. This can be effective in providing
collaborative relationship to families for
To collaborating with families and community,
care setting able to provide better information
sharing with them which can be effective and
allow families to support in their parenting role
for children's better growth and development.

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supporting their parenting role. They also help
to enhance partnership with including children
for their well being.
Collaborative partnership also allows educator
and family is to involve each other for better
development of children.

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children’s inclusion, learning and
wellbeing.
Quality Area 7 - Governance & Leadership
Standard Current practice
Consultation, feedback or examples of
self-assessment from stakeholders
(specify stakeholders)
Standard 7.1: Governance supports the
operation of a quality service.
Standard 7.2: Effective leadership builds and
promotes a positive organisational
culture and professional learning
community.
Governance and leadership has effective role in
supporting quality service operations through
leadership. It can promote positive
organisational culture that is highly effective
for children better learning and also provide
better growth and development with children
which can be helpful in future.
Through applying governance quality service,
this can be effective to support children's proper
learning and their development effective
leadership built and promote effective
organisational culture. This can help to improve
learning community professionally.

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TASK 2 (Part 3)
Instructions: This task will require you to facilitate a discussion or meeting with your
workplace supervisor and another colleague.
A.
Organise a meeting or discussion with your workplace supervisor and one or more
other colleagues. Discuss your completed self-assessment and establish the
service priority areas for the Quality Improvement plan and clarify
responsibilities of the group in working toward those goals.
Record you’re the details of your discussion.
(80 – 150 words)
Date Time Who was
involved?
Summary of discussion including identification of priority areas for improvement
In this, the priorities of the priority for the quality improvement have the main aspect which provide portions of
the qualified incentive areas which is usually focus on the qualified incentive areas that help to located with the
distress municipality.
B.
How did you share your self-assessment process and findings with other
stakeholders?
(30 – 60 words)

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As per this, the priority areas are usually considering the portion of qualified incentive areas which is located
within the community which is distressed the factor. In this, they set of six priorities improvement which
include safety and security, long waiting times, drug availability, nursing attitude, infection prevention and
control the value of staffs.

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Part 4 – Quality improvement plan
INSTRUCTIONS (Part 4)
Introduction
This assessment task requires the student to undertake a develop and implement a quality
improvement plan in a regulated education and care service. You will need to collaborate
with your workplace supervisor and other staff, and facilitate a meeting/discussion to
communicate progress.
When will the assessment take place?
The assessment will take place during work or work placement hours. Students will need to
be respectful of stakeholder’s time for consultation and make appropriate arrangements
for consultation to occur.
Where will the assessment take place?
In a regulated education and care service.
What resources and equipment do I need?
Either computer or pen and book for documentation.
Specific assessment conditions
The Quality Improvement Plan will be implemented in a regulated education and care
service.

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TASK 1 – Quality improvement plan (Part 4)
Instructions: Based on your observations and consultations in completing the
self-assessment task in Task 5, you will now develop and implement a Quality
Improvement Plan (QIP).
You will need to access and complete this QIP that has been adapted from the Australian
Children’s Education and Care Quality Authority (ACECQA) template.
The QIP Template can be accessed below and found in the Appendix.
Your Quality Improvement Plan should include:
● Service details
● Operating hours
● Additional information about the service
In consultation with your workplace supervisor, you will select two quality areas to focus on.
This should align with the current centre priorities.
● From the self-assessment you are required to write a summary of strengths in
your two chosen quality areas.
● Outline the key improvements for your two chosen quality areas
In consultation with your director or supervisor you must implement one key improvement
and record the progress notes over at least one week. Implementation will include
working with other staff to achieve the desired outcomes.
Evidence of consultation should be recorded in your journals in Tasks 2 and 3.

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Submission information: You will submit a copy of your QIP with your Workplace Portfolio.
TASK 2 (Part 4)
Instructions: You will need to plan to collaborate regularly with your workplace supervisor
and colleagues. You will record the details of one of those meetings/discussions.
A. What is your plan to collaborate with your colleagues during the
implementation of your QIP? What will you do and when will you do it?
In this, they are focus on the collaborative behavior of employee which include safety and security which is done
by using password protected security and other behavior which perform maintained of confidentiality. The last
one of respect and value staff with communication and interaction with positive ways.
B.
Organise a meeting or discussion with your workplace supervisor and one or more
other colleagues. Discuss the progress of implementing your QIP priorities and
seek clarification and/or advice on your plan. Negotiate and delegate tasks
and clarify roles and responsibilities.
Record you’re the details of your discussion.
(80 – 150 words)
Date Time Who was
involved?
Summary of discussion

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In this, the QIP have a usually focus on the various practice in which one of them is to maintain privacy and
promote safety and security. In this, the task is maintained and reduce the threat of breach related with
privacy.
TASK 3 (Part 4)
Instructions: Respond to the following questions relating to the implementation of your
Quality Improvement plan.
A
.
How did you consult with stakeholders in order to determine the content of the QIP?
(30 – 50 words)
By sharing the information which help to perform the activity which is focus on the QIP development.
B
.
What procedures did you use to ensure that all staff involved in the implementation
of the quality improvement plan were aware of their roles and responsibilities?
(30 – 50 words)

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Proper monitoring and care towards the employee in order to know the QIP factors. In this, the feedback and
suggestion from the employee is also act as part of improvements.
C
.
What barriers or constraints did you encounter during the implementation of your QIP
and how did you overcome them? (30 – 50 words)
Dominance of non-clinical measure and they are focus on external accountability. They are overcome by using
appropriate improvement in the aspect of quality.
D
.
How did you collaborate with others to implement this plan and ensure ongoing
quality improvement? (30 – 50 words)
By enforcing them for the coordination and communication which help them to contribute towards the
implements.
E
.
When completing your QIP, what strategy did you use to check the information that
you recorded for accuracy? (10 – 20 words)
In this, they perform factor availability which is associated with the services.
TASK 4 - Scenario (Part 4)

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Your service has just received notification of your Assessment and Rating visit in 4 weeks’
time. List 5 ways that you will ensure that staff understand what may be required of
them during the visit? (40 – 60 words)
1 Proper attention
2 Active listening.
3 Clear understanding
4 Take feedback which improve the things.
5 Take recommendation and suggestions.
Part 5 – Conflict resolution
INSTRUCTIONS (Part 5)
Introduction
This assessment task relates to conflict and issues causing work disruption.
When will the assessment take place?
The assessment will take place during work or work placement hours. Students will need to
ensure that they work within the scope of their own role. Confidentiality must be
maintained in line with service policies and the National Regulations. Supervisor
feedback will be sought to verify responses and actions.
Where will the assessment take place?

In a regulated education and care service.
What resources and equipment do I need?
Either computer or pen and book for documentation. Meeting space. Access to service
Conflict Resolution Policy.
Specific assessment conditions
This assessment will be undertaken in line with the Assessment Conditions for unit
CHCMGT003 Lead the work team
Skills must have been demonstrated in the workplace or in a simulated environment that
reflects workplace conditions. Where simulation is used, it must reflect real working
conditions by modelling industry operating conditions and contingencies, as well as,
using suitable facilities, equipment and resources.
IMPORTANT
Instructions:
It is acknowledged that a conflict or issue causing a work disruption may not occur
during your workplacement. It is also acknowledged that if a conflict or issue causing
a work disruption does occur, it is not always within the scope of your role to be
involved.
Students must adhere to service policies and procedures.
1. Are you aware of a conflict or issue causing a work disruption occurring at
the service during your workplacement?
☐ YES ☐ NO
2. Was it in the scope of your role to be involved in managing a resolution of
the issue?
Document title: Cl_CLRP_A_3(of3) | Version 1.0 Page 36 of 59
Date Created: July 2020 RTO Provider Number | CRICOS Provider Code: E
Resource ID: Cl_CLRP_A_3(of3) QA ST

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☐ YES ☐ NO
If you answered YES to both question 1 and 2, please complete the questions Part 5 Task 1.
You DO NOT have to complete task 2 Scenario.
If you answered NO to either question 1, question 2 or both 1 and 2, please move on to Part
5, Task 2 Scenario.
Based on the questions above, students will complete either Task 9 OR Task 10, but not both.
TASK 1 (Part 5)
Instructions:
You will complete this task only if there was a conflict or issue causing a work disruption
occurring at the service during your workplacement AND it was within the scope of your
role to be involved.
Based on the issue, complete respond to the questions below.
You must maintain confidentiality in line with service policies and National Regulations.
(200 – 300 words total)
A
.
Describe the issue/situation that arose. What caused the conflict or disruption to
work? Who was involved? (use first initial of name only)

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In this, the lack of communication and coordination among the workplace in order to manage their teams. The
major issue which disrupts the work and create environment which is related with conflict. In this, the people
from the different department and people are used to take their interest and they falling back from the
appropriate communication and interaction within team and various people.
B
. What was your role in supporting the resolution of the issue?
In this, I used to play effective role by communicating with employee and listen their issue and provide proper
support and care to the employee. Perform face to face communication to deuce the conflict.
C
. How did you address the issue? Who was involved?
In this, the effective communication between team and within employee handle the issue and resolve the issue
which is arise as conflict.
D
.
What conflict resolution strategies did you use and how did this align with the service
policies and procedures?
The face-to-face communication is used as the conflict resolution strategies which help to ensure the positive
environments. As per this, the policies and procedure are kept in such a way which provide safe and secure
workforce for working.

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E
.
How did you work collaboratively with the individual/s involved and agree on
performance improvement plans?
Have a positive aspect towards the work, take role and responsibility and follow other for work, request extra
time, ask for the help and make double the efforts when they are needed.
F
.
What is your plan for monitoring and evaluating performance and providing feedback
to the people involved?
Help employee use self-monitoring tools which is help to evaluate the employee performance with the aspect
task and provide them appropriate goals and objective. That is accomplished and then they are feedback for the
further improvement.
G
.
What coaching strategies have you used, or will you use in order to improve the
performance of the people involved?
Taking guidance for questions, they recognize which is going well, in this, they listen and empower, understand
their perspective and talk about the steps. In this, coaching employee usually address performance objective
and helps which have potential within each person. It suggests that the coaching help only individual perform
better, it also drives overall motivation and commitments to their work.
H
.
In accordance with your duty of care, what type of additional support or what referral
have you made to support the people involved?
The principle of the duty of care which is based on obligation which help to avoid acts or omission, they could
take reasonably foreseen which help to ensure to injure that harm other people. This means which is must
anticipate risk for clients and take care which is preventive them form harm.

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I
. How did you maintain confidentiality?
Control the access, use confidential waste bins, and shredder, use of lockable documents storage cabinets,
secure delivery of the document, employee training and the password protected sensitive computer files.
J
.
What additional advice or training did you seek during this situation or as a result of
this situation?
In this, provide them proper improvements aspect which create positive environment. As a result the workplace
become smooth and functional.
K
. How did you care for yourself during this situation?
Develop open handed question and maintain face to face interaction which is important for the understanding
situation and formulated positive environment without conflicts.
TASK 2 - Scenario (Part 5)
Instructions:

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You will complete this task only if there was NO conflict or issue causing a work disruption
occurring at the service during your workplacement AND/OR it was NOT within the
scope of your role to be involved.
You will instead complete the following scenario, as if it did occur during your
workplacement.
For the scenario, you must maintain confidentiality in line with service policies and National
Regulations.
Scenario
You will complete this task as if you were the Director of the service in
which you are undertaking your work placement.
You arrive to work to be informed that Paul and Gemma (Preschool
educators) are having a conflict over the Christmas stencils that Gemma
wants to provide for the children today.
Paul has very strong opinions about children having access to creative art
and does not believe that the stencils allow children the creativity that
he believes they require. Gemma on the other hand strongly believes in
the joy of Christmas and feels that the children will enjoy coloring the
angels and Santa’s that she has on the stencils.
A. Refer to the service policy and identify the steps that you would take.
The service policy is defined as the process and procedure which must be console and develop equal and
supportive towards the others. In this Paul have a strong factor which is taken and create opinions about the
access to creative art and does not believe which is based on stencils allow children to become more creative
and require believes.
B. What other service documents might provide guidance and support in this
situation?

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The recorded guidance includes log book, record book and many more logs which is essential and provide
support to employees.
C. How would you address the issue? Who would be involved?
The issue will must be address with the rules and regulation of policy which is based o services.
D. What conflict resolution strategies would you use and how does this align
with the service policies and procedures?
Share information of policy and service based factor which is related to strategies.
E. How would you work collaboratively with the individual/s involved and
agree on performance improvement plans?
By knowing the role and responsibilities and performing well in order to implement strategies in collaborative
ways.
F. What would be your plan for monitoring and evaluating performance and
providing feedback to the people involved?

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G. What coaching strategies would you use in order to improve the
performance of the people involved?
Provide information regarding with the policy which is perform din child center in order to provide equal rights
to everyone.
H. In accordance with your duty of care, what type of additional support or
what referral would you make to support the people involved?
In this, the employee must focus on their role and responsibilities and they follow guidelines and structure.
I. How would you maintain confidentiality?
By providing secure password to access on documents.
J. What additional advice or training for yourself would you seek during this
situation or as a result of this situation?

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Try to focus on the responsibilities and perform well coordinated with others.
K. How would you care for yourself during this situation?
By follow the aspect of behavior of services and policies and so on.
Part 6 – Skills demonstrations and workplacement hours
TASK 1 – SKILLS DEMONSTRATION (Part 6)
Instructions:
During your time at the service you will be required to satisfactorily demonstrate a number
of practical skills and behaviours.
These observable skills and behaviours will need to be consistently demonstrated
throughout your workplacement. Your workplace supervisor/s will provide feedback to
the TAFE NSW Assessor and the Assessor will also make observations whilst at the
service.
These observable skills and behaviours are not attached to a specific task, but rather are
about the way that you work with children, families and colleagues. It is important that

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these skills are embedded in your daily work practices as they underpin the performance
evidence of this unit. During your workplacement, you will be assessed on your ability to:
a) Seek and action feedback from service stakeholders
b) Work collaboratively within the team
c) Maintain confidentiality
d) Facilitate and participate in discussions and meetings
e) Share in two-way evaluative feedback with other educators
f) Seek advice
g) Set goals, implement timeframes and measure progress
h) Share information and ideas with colleagues
i) Manage own self-care and access support as needed
j) Adhere to service policy and procedures
k) Maintain compliance
l) Model and promote effective communication
TASK 2 – Workplace hours
Instructions:
CHCECE019 Facilitate compliance in an education and care service requires the activities
outlined in the performance criteria of this unit during a period of at least 120 hours of
work in at least one regulated education and care service. The Workplace Attendance Log
provides the TAFE NSW Assessor with the evidence that the student has completed these
hours.

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You will be required to submit a completed, verified attendance log, identifying a minimum
of 120 hours of completed workplacement in a regulated education and care service with
this assessment.

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Evidence Guide - Workplacement
Assessment 3 (of 3) CHCECE019 Facilitate compliance in an education and care service (2); CHCMGT003 Lead the work team (1)
CHCPRP003 Reflect on an improve own professional practice (1)
Course CHC50113 Unit/s CHCECE019; CHCMGT003;
CHCPRP003 Task/s
Assessment 3 of 3 –
Workplacement Part 1 – Reflective
journal and goals Part 2 – Interview
Part 3 – Self assessment
Part 4 – Quality improvement
plan Part 5 – Conflict resolution
Part 6 – Work placement log
Student
Name Student Number
Essential skills & knowledge KEY: Satisfactory – S Resubmission required – R Not yet satisfactory - NS
Skills demonstrations
TAFE NSW
ASSESSO
R ONLY
Comments
Part 1 - Task 1: the student has provided an initial reflective
statement about their own learning and leadership
styles.
☐ S ☐ R ☐
NS

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Part 1 - Task 2: the student has documented 5 days of
reflections and provides evidence of consultation with
workplace supervisor.
☐ S ☐ R ☐
NS
Part 1 - Task 3: the student, in collaboration with the
workplace supervisor, identifies opportunities to further
extend skills and knowledge development through
Professional Development plan.
☐ S ☐ R ☐
NS
Part 1 - Task 3: the student collaborates with workplace
supervisor to identify 2 goals and strategies, and set an
expected completion/review date.
☐ S ☐ R ☐
NS
Part 1 – Task 3: the student has completed 5 days of
reflections for each goal. The reflections show progress
toward achieving the desired outcome.
☐ S ☐ R ☐
NS
Part 3 – Task 1: the student completes the self-assessment
tool, reflecting on standards and elements of the NQS.
☐ S ☐ R ☐
NS
Part 3 – Task 1: consults with stakeholders and records
those consultations on the self-assessment tool
☐ S ☐ R ☐
NS
Part 3 – Task 2a: organised a meeting/discussion with two
or more colleagues and communicates key points from
the self-assessment, collaborates over service priority
areas for improvement and assists in organising and
delegating tasks to address priorities.
☐ S ☐ R ☐
NS
Part 3 – Task 2b: documented how the self-assessment
findings were shared with stakeholders and identified
the priority areas for improvement.
☐ S ☐ R ☐
NS

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Part 4 – Task 1: completed the QIP, using the information
gathered from the self-assessment, and identified at
least two priority areas in consultation with the
workplace supervisor.
☐ S ☐ R ☐
NS
Part 4 – Task 3
● consulted with stakeholder to inform the QIP (a)
● identified procedures for staff involvement and
understanding (b)
● identified barriers and/or constraints (c)
● collaborated over ongoing plan (d)
● identifies strategy to check accuracy (e)
☐ S ☐ R ☐
NS
Part 5 – Task 2: completed the scenario with reference to
the service policy and procedure for managing conflict
☐ S ☐ R ☐
NS
WP
Part 6 Task 1 - Skills demonstrations
The student:
SUPE
RVIS
OR
INITIA
LS
AND
DATE
Comments
A combination of Workplace supervisor
feedback and Assessor observations will be
used to gather this evidence. The assessor
will record any comments or examples.
TAFE NSW
ASSESSOR
ONLY
Seeks and actions feedback from service stakeholders S ☐ R ☐
NS

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Works collaboratively within the team ☐ S ☐ R ☐
NS
Maintains confidentiality ☐ S ☐ R ☐
NS
Facilitates and participates in discussions and meetings ☐ S ☐ R ☐
NS
Shares in two-way evaluative feedback with other
educators
☐ S ☐ R ☐
NS
Seeks advice, sets goals, implements timeframes and
measures progress
☐ S ☐ R ☐
NS
Shares information and ideas with colleagues ☐ S ☐ R ☐
NS
Manages own self-care and accesses support as needed ☐ S ☐ R ☐
NS
Adheres to service policy and procedures ☐ S ☐ R ☐
NS
Maintains compliance ☐ S ☐ R ☐
NS
Models and promotes effective communication ☐ S ☐ R ☐
NS

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Written Documentation
The student has:
TAFE NSW
ASSESSOR
ONLY
Comments
Part 1 - Task 3: evaluated the professional plan and
provided ideas for future planning. ☐ S ☐ R ☐ NS
Part 1 - Task 3: managed own self-care and accessed
support as needed. ☐ S ☐ R ☐ NS
Part 1 - Task 3: identified own practice in relation to legal
and ethical obligations. ☐ S ☐ R ☐ NS
Part 1 - Task 3: identified the link between maintaining
currency of skills and knowledge in order to meet duty
of care obligations.
☐ S ☐ R ☐ NS
Part 2 – Task 1a (1-6): undertaken an interview with the
workplace supervisor and establishes services practices
in regards to Assessment and Rating.
☐ S ☐ R ☐ NS
Part 2 – Task 1a (7): identified how rostering occurs within
the service. ☐ S ☐ R ☐ NS
Part 2 – Task 1a (8): described the structure of the
organisation and the communication methodologies. ☐ S ☐ R ☐ NS
Part 2 – Task 1a (9): identifies was on researching current
trends in the sector ☐ S ☐ R ☐ NS

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Part 2 – Task 1b (1): identifies own plan for ensuring new
and existing staff are aware of the requirements of the
assessment and rating process.
☐ S ☐ R ☐ NS
Part 2 – Task1b (2): identified how they can collect and
share evidence and knowledge about assessment and
rating processes.
☐ S ☐ R ☐ NS
Part 2 – Task1b (3): described how they would inform staff
of the commencement of the assessment and rating
period.
☐ S ☐ R ☐ NS
Part 4 – Task 2a: identifies a plan to collaborate with
colleagues during the implementation of the QIP. ☐ S ☐ R ☐ NS
Part 4 – Task 2b: documents the meeting ☐ S ☐ R ☐ NS
Part 4 – Task 4: identifies 5 strategies to ensure that
educators understand their role during the assessment
and rating visit.
☐ S ☐ R ☐ NS
Workplace supervisor feedback & verifications
The student has:
WP SUPERVISOR
INITIALS AND
DATE
Comments
TAFE NSW
ASSESSOR
ONLY
Part 1 - Task 2: (verification) the student has consulted with
the workplace supervisor during week 1 – 5 days of
reflections.
☐ S ☐ R ☐
NS
Part 1 – Task 3: (verification) the student has consulted with
the workplace supervisor identifying opportunities for
development and planning goals and strategies.
☐ S ☐ R ☐
NS

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Part 1 – Task 3: (verification) the student has shared
progress, sought feedback and documented week 2
reflections.
☐ S ☐ R ☐
NS
Part 2 – Task 1: interview.
● planned an appropriate time in consultation
with workplace supervisor
● communicated professionally
● sought feedback and clarification
☐ S ☐ R ☐
NS
Part 3 – Task 1: (verification) completed the self-assessment
tool, reflecting on standards and elements of the NQS.
☐ S ☐ R ☐
NS
Part 3 – Task 1: (verification) : meeting occurred as recorded
by the student.
☐ S ☐ R ☐
NS
Part 3 – Task 2a (verification): facilitated a
meeting/discussion with two or more participants and
discussed the self-assessment findings and service
priorities for improvement.
☐ S ☐ R ☐
NS
Part 4 – Task 1 (verification) of consultation during the
completion of the QIP.
☐ S ☐ R ☐
NS
Part 3 – Task 2a (verification): facilitated a
meeting/discussion with two or more participants and
discussed the QIP implementation progress – sought
clarification/advice/negotiated and delegated tasks as
required
☐ S ☐ R ☐
NS

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Part 4 – Task 3 (verification)
● consulted with stakeholder to inform the QIP (a)
● identified procedures for staff involvement
and understanding (b)
● collaborated over ongoing plan (d)
☐ S ☐ R ☐
NS
Part 5 – Task 1 (verification)
There was a conflict at the service and it was within the
scope of the role of the student to be involved
☐ YES ☐ NO
If yes, the student’s documentation in Task 1 (a-k) is
true and correct ☐ YES ☐ NO
If no, the student referred to the service policy to respond
to the scenario (Task 5 Part 2) ☐ YES ☐ NO
☐ S ☐ R ☐
NS
Workplace supervisor details please provide details of the person/people providing workplace supervisor feedback and verifications
Name Position Qualification Employer Phone Signature
1
2
3
Mandatory
Workplace Hours
Evidence
CHCECE019 Facilitate compliance in an education and care service requires the
activities outlined in the performance criteria of this unit during a period of
at least 120 hours of work in at least one regulated education and care
☐ S - Evidence of 120 hours
provided
☐ NS – Insufficient hours

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service. The Workplace Attendance Log provides the TAFE NSW Assessor
with the evidence that the student has completed these hours.
Assessment Outcome (submission 1)
☐ Satisfactory ☐
Resubmissi
☐ Not satisfactory on required
RESUBMISSION DUE
DATE
Assessor
Feedbac
k
Was the assessment event successfully completed?
☐ YES ☐ NO
Was a reasonable adjustment in place for this assessment event?
☐ YES ☐ NO
Details of any reasonable adjustment
Assessor Name Signature Date
Assessor
comments
Student acknowledgement of assessment outcome: I acknowledge that I have received and understood the feedback provided by the Assessor on this
assessment item.
Student Name Signature Date
Student comments
Would you like to make any comments about this
assessment?
Resubmission – Assessment outcome (if required) ☐ Satisfactory ☐ Not satisfactory

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Assessor
Feedbac
k
Was the resubmission/reassessment successfully completed?
☐ YES ☐ NO
Was a reasonable adjustment in place for this assessment event?
☐ YES ☐ NO
Details of any reasonable adjustment
Assessor Name Signature Date
Assessor
comments
Student acknowledgement of assessment outcome: I acknowledge that I have received and understood the feedback provided by the Assessor on this
assessment item.
Student Name Signature Date
Student comments
Would you like to make any comments about this
assessment?

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