Working and Leading People Report: Leadership Analysis at PMC

This report examines leadership and management practices at Purple Mail Company (PMC), a UK-based courier firm facing challenges in leadership, management, and profitability. The report delves into the documentation required for effective selection and recruitment, including job descriptions, candidate specifications, and essential documents like qualification and experience certificates. It also analyzes the impact of legal, regulatory, and ethical considerations, such as the Employment Protection Act, Sex Discrimination Act, and Race Relations Act, on the recruitment process. The report highlights the HR manager's role in the selection process, including conducting interviews and assessing training needs. Furthermore, it explores the skills and attributes of effective leaders, differentiating between leadership and management, and analyzing various leadership styles like autocratic, democratic, and coercive approaches suitable for different situations. The report also discusses strategies for motivating staff, such as incentives, and emphasizes the importance of teamwork and its benefits within PMC, including factors involved in planning, monitoring, and assessing work performance and plans for improving. Finally, it evaluates the success of the assessment process at PMC.

WORKING WITH AND LEADING PEOPLE
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TABLE OF CONTENTS
WORKING WITH AND LEADING PEOPLE...............................................................................1
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
1.1) Documentation towards selection and recruitment process.....................................................3
1.3) Taken part in the selection process:......................................................................................5
1.4) My contribution in selection process....................................................................................5
2.1) Skills and attributes needed for leadership...........................................................................6
2.2) Difference between leadership and management.................................................................6
2.3) Different leadership styles for different situations...............................................................7
2.4) Ways for motivating staff.....................................................................................................7
Task 2...............................................................................................................................................8
3.1) Benefits and effectiveness of team working at PMC...........................................................8
3.2) Importance of team work as a leader and member of a team...............................................9
3.3) Effectiveness of team in achieving the goals......................................................................10
4.1) Factors involved in planning the monitoring and assessment of work performance at
workplace...................................................................................................................................10
4.2) Assessment of development needs and plans for improving..............................................11
4.3) Evaluation of success of the assessment process at PMC..................................................11
Conclusion.....................................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
Working with and leading people is a concept which is used by a person who have the
willingness of become a leader in a organization. It is the duty of a leaders to analyses the needs
and demands of the new person regarding his training and development needs. The entire report
is based on Purple Mail Company (PMC), which is one of the largest courier firm of UK (About
us., 2016). The company is currently facing the problem of failure of leadership, poor
management and administrative problems which results in low profitability of the organization.
The company is also facing losses from the past few years. Apart from this, customer are also
facing problems due to poor management of staff members. The report highlights the
documentation for selecting and recruiting a new employees. Other than this, Impact of legal,
regulatory and ethical considerations are also described which helps PMC to take care about this
issues while making hiring process of the company. In addition to this, my contribution in the
selection and recruitment process is also elaborated (Teamwork Guide - Southern Cross
University. 2012). Other than this, styles and impact of leadership on the improvement of the
staff is also evaluated which helps to analyse the importance of the good leadership skills.
Different leadership style are also described which helps to analyse the different leadership styles
which are used for different organizational situations.
TASK 1
1.1) Documentation towards selection and recruitment process
For making good strategic decisions it is important to recruit skilled and experienced
workforce. For making hiring process more effective PMC should take care about preparing
effective documentation for the business which helps the company to recruit good staff members. Description of job profile: PMC should make full description of the desired job profile to
the candidates which includes title of job, who has the charge of recruiting people his
name and contact details and also the position and purpose of the vacant profile (Bernard
and et. al., 2015). PMC have to describe the full information of job to the desired
candidates. Specification of person: This information deals with the profile which is required for the
job. The criteria should be pre decided, so it is easy to look for the candidates who are
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actually deserving the job (Laumer, Maier and Eckhardt, A., 2015). This includes
requirement from the candidates profile, experience and qualifications pf the candidate.
Document required when selecting and recruiting a new staff
It is the duty and responsibility of the recruiting team to check all the required document
while making selection and recruitment of new employees in the PMC. Following documents are
required for making section and recruitment healthy. Qualification Certificate: PMC should must check the qualification certificates of the
candidate who is willing to get. This will ensure that whether the person has the
qualification or not which is must fort he job (Greiner, 2015). Experience certificate: If the job position need any kind of experience, it is necessary for
the recruiting team to check the certificate of experience of the candidates (Panke-Buisse
and et.al., 2015). This will help PMC to find desired candidate for the vacant job profile
of the company.
 Other relevant certificate: Apart from all the above, PMC should work on checking
other relevant documents such as identity proofs and its original copy. This will enable
the employer that candidate is from the same nation or have no legal offense.
1.2) Impact of legal, regulatory and ethical considerations to recruitment and selection process
This factors deals with the legal and ethical issues which are involved in recruiting of
new employees. This issues have to be take care by the PMC while selecting new candidates for
the job profile. Certain acts are there which protects employee and the candidates towards
unethical happenings at the workplace. Employment protection act, 1978: This act defines the terms of contract of employment
which deals with prohibiting any type of harassment and pressure on the employees at the
workplace. It is related with title of job, terms of payment, holidays, termination of job
and procedure of employee complaints (Liang, Nontasak and Pongsabutr, 2015). Sex discrimination act, 1975: This act is related with discriminating men and women
according to their gender. This act prohibits the employer to make discrimination in the
pay scale of the employees due to their gender. Discriminating employees is considered
as unethical practices at the work place which will be not accepted (Dubey, Gunasekaran
and Ali, 2015). The sex discrimination act both sex from direct and indirect
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discrimination. This include treating a person less favorable in terms of giving
promotions and incentives or by preventing a person more than other due to sexual
orientation.
 Race relation act, 1976: this act protects the employees at the workplace from
discrimination of racial grounds. This act deals with protecting employee interest from
groups of colour, race nationality and ethnic origins. This act deals in preventing make
discrimination of employees according to their rationality (Maak, Pless and Voegtlin,
2016).
1.3) Taken part in the selection process:
As a HR manager I had taken part in the selection process of the new employee through
performing my duties which are making calls to the candidates for setting interviews for them.
Apart from this, I also worked on setting written examination paper for all the candidates
individually. I personally take interviews of the qualified candidates and than I analyse the
training and development needs of the candidates who have to be chosen after making their
selection. I had taken HR round of the candidates and analyzing their expectation and demands
form the applied job. As, this things shows that I actively taken part in the selection process.
1.4) My contribution in selection process
I actively participated in the selection and recruitment recruitment process of PMC. As, I
prepared documentation which are required at the time of process of selection. I worked on
finding vacancy within PMC which help the organization to find need of more employees at the
workplace. I also make advertisement from various sources through which candidates are able to
find the vacancies of the organization. This will help the candidates to find the job profile and the
special requirement which are needed for getting the job. Apart from this, I also worked for
setting up the interview locations for the candidates which is located in the safe area. I also
worked on taking interviews of the candidates and checking their relevant document which
shows they are legally eligible for working at any organization. Other than this, I also prepared
strategies regarding selection process of the candidates which helps to find out the eligible
candidate among the group of other candidates. Apart from this, I also make proper process of
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selection and recruitment which help the organization to find out the required candidate for
PMC.
2.1) Skills and attributes needed for leadership
A leader must have those skills to solve the problems of the employee regarding their
work and any other problem which they are facing at the workplace. PMC should focus on
developing skills and attributes int eh leader which are shown as follows: Development of people: A leader must have the ability to make development in the skills
of the employees through introducing training and development programs for the
employees (Heystek and Terhoven, 2015). Development of people can be done by make
the employees motivated towards their work. Excellent commutation skills: A leader must have strong negotiation skills which make
others able to understand his view point. They should have the ability to communicate
effectively at the time of difficult situation at the workplace. Effective personal qualities: A range of qualities are there which are required in a leader.
This qualities are such as charisma, assertiveness and understanding the feelings of other
people (Archibald and Archibald, 2015). Emotional intelligence is one of the most
important quality which a leader must have, this quality deals with understanding feelings
and expectation of people which make them comfortable to share their problems with the
leader.
 Industry knowledge: A good leader must have the knowledge of the relevant industry in
which the business operates. He must have the knowledge about trends of industry and
the market competition which make them able to train the employees accordingly
(Phillips and Gully, 2015).
2.2) Difference between leadership and management
There is a lots of difference is there in a leader and a manager of an organization. PMC
should take care about allotting duties and responsibilities to the leaders and managers.
Leadership is totally different from management.
Leadership Management
 Leadership is related with the ability of
a person to achieving organizational
 Management is related with directing a
group of people who are involved in
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targets by getting work done through
other peoples.
accomplishing the goals of PMC.
 Leadership is a people oriented thing,
while
 Management is task oriented thing in
which focuses on achieving overall
tasks.
 It focuses on leading people in the
organization through which they can
get better results form them.
 It focuses on managing work of the
whole organization which help the
company to balance its work.
 Leadership follows transformational,
consultative and Participative style.
 Management follows dictatorial,
authoritative, autocratic and democratic
styles for the organization.
 Leaders have their followers, while  Managers have the subordinates
 Leaders motivate their employees to get
work done.
 Management give them rewards for
achievement of the targets.
 They are adopting risk taking approach.  Manger are taking risk averse
approach.
2.3) Different leadership styles for different situations Autocratic leadership style: This leadership style when leader make decisions without
the participation of his subordinates (Dickmann, Brewster and Sparrow, 2016). In this
case the leader have full control over the team and leaving low autonomy with the group.
This leadership strategy should be adopted when any quick decision is going to be taken
by the management of PMC. Democratic leadership styles: In this leadership style, the leader involves team members
and other subordinates in taking decisions regarding achieving the organizational goals.
This strategy is useful for PMC when they want to encourage creativity and want others
people to be highly involved in giving their views for the organization through which
they can do there work more effectively (Greiner, 20150. For example PMC can use this
for developing creativity in their work.
 Coercive leadership style: this type of leadership style wants immediate compliance
from the employee. In this, leader just make order on the subordinates that they have to
complete the task in the given time period. This strategy is useful when there is a case of
actual emergency in the business which is not avoidable. For example PMC can use this
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type of leadership style when they are not in the situation of avoiding any most relevant
work.
2.4) Ways for motivating staff Incentives: This is the most effective ways that PMC can motivate their staff members.
In this, incentives or bonuses should be given to the employees according to their work
performance. This will not only motivate one person but also motivate others for getting
work done more effectively. Positive feedback: It is also a very effective way that an employee can get motivate by
receiving good feedback form the seniors. This will make them enthusiastic towards
achieving their targets (Conrad, Ghosh and Isaacson, 2015). This will also influence other
people in spite of getting good feedback. PMC should work on giving positive feedback
to the candidate who really deserve them. Non monetary motivation: Non monetary motivation highly influence a person. This
factors deals with giving promotions and rewards to the employee. This will help to
increase their respect at the workplace and also this will motivate other people working
with (Aspin and et.al., 2015). They also work hard for getting early promotions. PMC
have to work on giving promotions and rewards to the employees which make them
excited towards the work. Build trust: Building trust will also make employees getting attracted towards the work.
Let the employee know that his employer trust on him, which make do the things more
effectively and also increase the level of confidence (Cartwright, J. and et.al., 2015.).
PMC have to make trust on the employee through which the employees can get more
confidence for doing their work.
 Being transparent: Being transparent with the employee will make them aware about the
actual situation of the business. Make employees involved in taking relevant decision,
this will get them motivate that they are a valuable employee of the company. PMC
should take reviews of all the staff member for taking relevant decisions.
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TASK 2
3.1) Benefits and effectiveness of team working at PMC Increased efficiency: When a group of people working on a same project it will increases
working efficiency of the company rather than doing a task alone. Teamwork also
generate higher quality outcomes through which PM is able to make more profit from the
workers. Mutual support: If a person can rely on other it will develop mutual support between the
employees. This type of support from the subordinates help to encourage people to
achieve their goals more effectively (Dickmann, Brewster and Sparrow, 2016). Greater flexibility: Teamwork helps the employee to be more flexible. When employees
are met together from he different parts and working in a same team to get the best
results, it will help to improve working flexibility of people at PMC. Improve morale: Apart form all the above team work also helps to enhance high morale
in the employees. Employees with high morale can get better results from their tasks
(Muenjohn, 2015). Working with a team gives employees a greater sense of belongings
and of recognition, which make them more enthusiastic towards their work.
 More thoughtful ideas: If a group of people working on a same problem it will give
more ideas to PMC on a single project. There are different types of thought can be gained
on the same thing which helps to get best possibles solution to PMC.
3.2) Importance of team work as a leader and member of a team
Working in a team will make the employee to get best possible solutions on a same
project. Apart from this, it will also help to generate more revenue for PMC. Delegation: A team working with each other can better knows strength and weaknesses
of each member of team (Archibald and Archibald, 2015). It assess the delegation of a
member in completing a task. This will help to know PMC that which type of work
should be given to an employee through analyzing his behavior and attitude towards his
work. Encourage multi disciplinary working environment: Team also encourage the employee
through developing multi disciplinary working environment at the workplace. In the
multi disciplinary environment a group of people are included who belongs to different
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working background (Phillips and Gully, 2015). In this, different type of people are there
which helps to solve a problem by analyzing its problem. Proper management: Team work helps to manage the work properly to PMC. It will
helps to analyse the problem quickly, through which different type of problems can be
solved more easily (Liang, Nontasak and Pongsabutr, 2015). It will help to generate
proper management at the workplace and also gives best possible outcomes.
 Support: There are many types of challenges are there in a business which a company
have to face, but through team work it will be more easy for PMC to solve the problem
more quickly and it will also helps to give support to the members who are not able3 to
do the work more effectively and work for their improvement
3.3) Effectiveness of team in achieving the goals
 A team has more focus and clear understanding of work rater than a single person, which
help to measure the way to get success.
 AS, all the roles and responsibilities are clearly defined it will not generate any type pf
confusion for the employees while accomplishing the goals (Heystek and Terhoven,
2015).
 It will help to utilize its resource more effectively which help to get more benefits from
the available resources.
 Each member of team is able to get feedback for his work. This will give more positive
working environment at the workplace.
 Other than all this, team is also able to reach its goals by properly analyzing the strengths
and weaknesses of the employees.
 A team also has focus on a common goal through which the can better focus on achieving
those goals by making appropriate strategies which help them to get the results more
easily.
4.1) Factors involved in planning the monitoring and assessment of work performance at
workplace Holistic analysis of performance: This approach is believing in analyzing the work
performance rather than assessing it (Conrad, Ghosh and Isaacson, 2015). PMC can use
this as a tool for analyzing the working performance of an individual.
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 Ratings: PMC can also assess the working performance of their employees by giving
them, ratings according to their annual performance. By this, qualities of an employee
can be analyzed which help to find whether the employees get any type of training need
or not. Feedback: PMC can also analyse the working performance of the employees by checking
their number or feedback (Aspin and et.al., 2015). The organization can get employee
feedback through the customers, co-workers and the senior managers. This will help to
assess their performance.
 Attitude and absenteeism: This will also helps PMC to judge employees by assessing
enthusiasm of the staff towards his work. Review the ability of work and cooperativeness
of the employee for his co-workers, this factors helps PMC to monitor his performance.
4.2) Assessment of development needs and plans for improving
Development needs Ways to improve Time frame
Improvement of
communication skills
Make open communication
between the employees
It takes 2 months to complete
the needs
Low morale of staff Motivating employees by
monetary and non monetary
compensation
3 months are appropriate time
for making any type of
promotion or any other
compensation for employees
Lack of unique skills Organizing training and
development program for
employee
2 months are enough to
organize training programs
Absenteeism Make them more concentrated
towards their work by finding
the reason behind absenteeism
It takes 4 months to
accomplish the needs
4.3) Evaluation of success of the assessment process at PMC
The assessment process which is designed for employees of PMC is successful and also it
is helpful to make company back on track with high standard of management and leadership
performance.
 It will increase morale of employee which helps to increase the productivity of employee
at PMC and apart from this it will also result in more employee cooperation.
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 It will also work on developing unique skills and techniques through which employee of
PMC can achieve their goals more quickly.
 It will develop open communication within PMC which helps the organization to solve
the problems of employees more effectively (Muenjohn, 2015).
 Other than all this, it will also find solution of absenteeism in the employee which is
related to low organizational productivity.
CONCLUSION
The entire report is based on the case of working with and leading people. In this case, a
courier company PMC is facing problem of poor management and failure of leadership. The
report explains the documentation which are required at the time of selection and recruitment
process. Apart from this, the report also highlights the impact of legal and regulatory framework
on the hiring process of the candidate, this include various laws and regulations. Other than this,
my part and contribution in the process of selection is also elaborated. In addition to this,
different leadership styles are explained with the situation in which they can be implemented by
PMC. Benefits of team working and development needs of team are also explained. The report
also explains difference of leadership and management.
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