Leadership and Management Report: Sainsbury's Operational Strategies

This report provides a comprehensive analysis of leadership and management practices within Sainsbury's, a leading organization known for its effective operational strategies. The report begins by comparing the roles and characteristics of leaders and managers, emphasizing communication, influence, and strategic planning. It then examines how leadership and management are applied in various situational contexts, highlighting the importance of adapting to different business challenges, including issues like social media privacy and employee relations. The report also assesses different leadership models such as systems, situational, and contingency leadership, evaluating their strengths and weaknesses. Furthermore, it explores key approaches in operations management, including planning, leading, directing, and staffing, specifically within the context of Sainsbury's. The significance of operations management is discussed, emphasizing its role in maintaining product quality, managing costs, and building strong customer relationships. The report concludes by considering the factors within the business environment that impact operational management and decision-making by leaders and managers at Sainsbury's. The report offers a detailed overview of leadership and management in the context of a real-world business setting.

Management and operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Comparing various roles and characteristics of a manager and leader.................................1
P2. The way role of a leader and function of a manager is applied in different situational
contexts.......................................................................................................................................2
P3 Measure various models and approach as well as theories, including, Systems, Situational
and contingency leadership.........................................................................................................3
TASK 2............................................................................................................................................4
P4 Important key approaches in the operation's management and specific role of manager and
leader in Sainsbury's....................................................................................................................4
P5 Significance of operations management in Sainsbury...........................................................5
P6 Factors within the business environment that impact upon operational management and
decision-making by leaders and managers..................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operation management is a process to handle or control the entire business running in
proper manner. It is very important for the organization to manage their business operations
which are essential for growth and development. Each department has performed different
functions such as product design, managing and controlling the operations effectively and
efficiently. Business operation is a continuous process to perform different tasks and operations
to increase their profitability and productivity in marketplace.
Sainsbury is the leading organization that has an effective quality of products and
services in marketplace. They follow some efficient strategies that are helping to enhance their
business in all over the world (Brueller and Markman, 2016 ). This report will discuss about the
role of leader and manager in the organization these are very person important to handle all the
situations in very proper ways. They have capabilities and skills to easily understand all business
requirements and then according to needs, provide the best quality of services.
TASK 1
P1. Comparing various roles and characteristics of a manager and leader
Leader
Leader is an important part of organization to manage all the business functions in an
effective way. They always motivate or influence employees towards their achievements and
objectives. This is a high authority to understand the problem of staff members and providing
facilities according to their capabilities and skills. It will help other people regarding the project
and business.
Characteristics and role of leader:
There are various types of characteristics and roles of leader in the organization that are
discussed as below:
Communication - Communication skill is an effective quality in which with the help of
leader easily communicate with each other. They provide all the information regarding the
business operations as well as project. This is essential for organization to interact with other
country and client so that it will easily understand the requirements. In this way, it is sharing the
required information in easy way (Dorgigné and Gourbesville, 2016). This skill shows various
1

types of feelings towards the business processes such as expression, advices, emotions and
expectations, etc.
Influence or motivate- A good leader always motivate employees towards their targets
and achievements. According to Sainsbury, they have an efficient leader to manage all business
operations in proper manner. They focus towards the growth and development of organization.
Manager
Manager is head of business operations to control the entire process according to the
requirement of customers. They discuss about project and their specific role in the development.
This is an important person to handle all the business activities effectively and efficiently.
Characteristics and role of manager:
There are various characteristics and role of manager in the organization which are
described as below:
Leadership skill- Leadership skill is important for organization to achieve their goals and
objective in proper manner. Sainsbury has an efficient manager that has capabilities to handle all
the critical situations in effective way. This is the best way to handle any situation with the help
of leadership skill.
Making strategies- A good manager has tried to planning an effective strategy that are
helpful for organization to enhancing their business all over the world. Sainsbury is the fastest
growing organization to enhance their business with the help of making efficient strategy (Enea
and Osborne, 2016). Time to time, they launch a new product in the market so that it will
increase their sales and productivity.
M1
Comparison between leader and manager-
Leader Manager
Leader provides the direction to their employee
and staff members.
Leader set up the direction.
Manager is responsible person to manage the
entire business operations and functions in
proper manner. They planning, managing and
controlling the business activities.
Manager planning the details.
2

Leader is an informational style.
Leader has ability to take important decision
for business process.
Manager is using transactions style.
Manager makes decision.
P2. The way role of a leader and function of a manager is applied in different situational contexts
Leader and manager; both are essential for business process that are running all
operations in proper manner. They have an efficient ability to handle any type of business issues
and problems (Tavakoli and Pouresmaei, 2016). Sainsbury is the biggest organization to hire an
efficient or talented employee that has skills and knowledge to manage the entire business in
proper manner. Most of the organizations use different technologies to increase scope of their
business in all over the world. They try to meet all necessary goals that are essential for the
business operations.
The innovative ideas should increase their sales and productivity in market because
customers want new products. it is very important for organization to manage the new product
marketing in proper manner. Main objective of manager is to identify the best idea that is very
useful for organization. They take final decision according to the decision making that has to be
done on the meetings and conferences. Leader inference or motivate to their team member
towards the growth and development (Gray and Massimino, 2016). At all the steps of business,
leader and manager are playing an important role in business operations and functions. There are
various approaches and theories applicable in the development.
Important issues surrounding the situations
In organization, there are many types of facts and issues incinerating in business process
that affect the entire business process.
 Social media use
 privacy concern and technology
 Bad leadership behaviour
 Employee Favouritism
3

These are important issue and facts that impact on organization so it is required for manager to
provide the best facility to identify the problem. Leader and manager are essential part of
company to solve the business need and requirement.
M2
P3 Measure various models and approach as well as theories, including, Systems, Situational and
contingency leadership
There are different type of theories important in the business operations and functions
because they have efficient functionality to performing different tasks as describe in given
below:
Situational leadership- Situational leadership is very important to encouraging an
effective strategy to the leaders. This is adaptive style that has helping for organization to handle
the business logics in efficient way. It is very flexible style to change their pattern according to
the situation. It is totally based on the situation. Leader is understands the need of business and
then changing their style. Leader is easily moves form one style another according to the
requirement. For example- Some employees function better under the leader and manager who
is more directive and autocratic. Sainsbury's organization also required skills leader to manage
the business operations in proper manner.
Strength-
 inter dependencies
 Interrelation with different organization
 Adaptive
 Dynamic
Weakness-
 This is applicable for small companies.
 Nature of inter dependencies not defined in properly.
System Leadership- this leadership is creates an effective strategy regarding the design,
social process and organizational based. System leadership is basically to know about the entire
departments that working together in proper manner (Leone and Porretta, 2016). It is concern
about the department functions as well as their operations because manage can be managing the
process and it also provides the information regarding the resources that are needed for
4

development and growth. Sainsbury is also uses this leadership style to maximize the product
sales in marketplace. For example- NHS is a public organization to provide the service for
people but sometimes, they face many challenges issues in business process. System needs
efficient leader who willing to manage the business operations and function in proper manner.
Contingency leadership- Contingency theory is applicable in the business process
because as such there is no best way to enhance the business. This leadership style apply on right
Lima at right place because this is based on situations. This is based on the tasks and operation in
which what challenging task performing at the time of business process executions.
Weakness of contingency-
 Complex
 Difficult empirical testing
 Inadequate Literature
TASK 2
P4 Important key approaches in the operation's management and specific role of manager and
leader in Sainsbury's
According to Sainsbury, Operation management is a method that has to be performing
various tasks for growth and development. They are planning according to the need of clients
and customer. This organization also handle the critical situations in effective ways. There are
various type of approaches applicable in the business operation management that describe in
followings:
Planning- In Sainsbury's, This is the first steps to planning strategy according to the tasks.
Leader is important person to provide the information and details of particular project. Leader
and manager of Sainsbury is planning the best approaches to increase their value in global
marketplace. They have skills and power to lead the entire business and control the business
operations in proper manner. Sainsbury's is the biggest organization to plan an effective strategy
for growth and development. (Maring and Blauw, 2016). Manager always aware about the new
trend and new technology that would be adopts in their business process.
Leading- A Team leader leads the entire business as well as handle the issues and
problems of their staff member. Sainsbury is popular organization to that have a good manager
5

and leader that leading the entire department in effective ways. They have knowledge about the
product manufacture, resources, raw material.
Directing- In Sainsbury's, Manager is important person that are influences to their
employee. It also maintaining the relationship between them. They have experiences and
knowledge to easily determine the actual requirement of enterprise process. They provide right
direction to moves from one stage to another for growth and development. A good manager
always provide the right direction to their employee. This organization is providing the right
direction to their employee(Repetto and Tizzi, 2016). It is the best approaches to easily recognize
their role and responsibilities towards the business development.
Staffing- Manager has role and responsibilities to finding the right person who has
capabilities to handle any type of situations in business operations. Leader and manager always
motivate to their employee because it is very good for organization yo handle the business
operations in efficient ways. This is very essential for Sainsbury to use modern technology to
enhance their business all over the world. All the departments are coordinates and sharing the
information to other departments.
P5 Significance of operations management in Sainsbury
Operations management is an essential for Sainsbury's to provides the best product and
services in marketplace. This will affect the small and large organization regarding the services
or manufactures, private, public sector and non- profit etc. Successful organization has been done
with the help of efficient operation management. This management system is deal with
development tasks to increase the value and brand image in market. It also maintains the quality
of product, cost of item, flexibility (ulhanga and Lima, 2016). There are various responsibilities
that would be handle by manager. This management system has keep strong supplier and also
provides the best quality of supply chain. Manager maintains the relationship with the all staff
member that share the important information regarding the project. Customer relationship is very
important for organization to manage all the task in proper manner. It also maintains the quality
of services in the marketplace.
Operation management is a process that are mostly concern about the production of
product and services in the organization. Any organization cannot calculate the actual estimate
cost of overall budget of company (Ramosand Barbosa-Póvoa, 2016). Sainsbury is popular
organization that has properly managed all the operations, functions of each and every
6

departments. They classified into different departments to performing different roles for growth
and development.
Performance objective- The main objective of sainsbury's to provides the best product
and services in marketplace.The most important thing is that without operations management, it
can not be imagine a successful organization all over the world. It is important for Sainsbury's to
increase their performance towards the growth and development. There are various important
factors essential for growth and development such as speed, flexibility, Dependability and
quality of business operations.
Operations strategy- Sainsbury is a leading organization that has to plan an effective
strategy for changing the business environment according the need and requirement client and
customer. Manager is planning strategies for long term because it helping to enhance the
business from one country to another. They performing a different function to achieve their goals
and targets. There are important strategies such as business level strategy, function level strategy
and business level strategy etc.
Product value chain- porter's five forces applied in the business process to enhance their
product value in marketplace. There are important activities performing the business operations
to delivers an efficient product, product marketing as well as promotions, advertising and
concerned about the producing an effective quality of services.
Importance and value of Operation management-
According to Sainsbury's, Operation management deal with the product design,
management of service, process and development. This organization is identifying need and
requirement of resource which is required for organization. In this way, they deliver the best
quality of product and service to consumers.
Operation manager plays important role for managing distribution, support, production
and other non-development regarding the aspects of a product. management impact on the cost
and sales.
7

D2
P6 Factors within the business environment that impact upon operational management and
decision-making by leaders and managers
There are important factors that impact on the operational management in the
organization. This factor is important for organization that has directly impact on the
functionality of business. They have internal and external factor affect the business operations
Governmental factor- the government passed many rules and regulation regarding the
improvement for employee as well as business ((Nohara and Satol, 2016). It is necessary part to
improve their services towards the growth and development. Governmental law is very helpful
for improve the business operations. This law is made by higher authorities because they already
check all the important factors that affect the business environment. All the employees has equal
right to use each and every resources for development. Sainsbury is a leading organization to
converted into the efficient product. In this way, it increases their profitability and productivity in
marketplace. For growth and development, it is important to know that business is running
because of their efficient planning and strategies. In market, the current trends has been change
while the demand s also increases so that it is very helpful to maintain the coordination between
organization and management.
Commercial enterprise factors- Sainsbury is the best organization to performing different
task regarding the investment and finance. The production departments has producing a good
quality of product in marketplace. This organization mainly focused on to improving the
performance of employee. This factor is important to changing the business operations tasks
according to the requirement of client and customers.
Economic value system- this factor affect the economic condition such as interest rate,
exchange value etc. Investment is basically decided on the basis of risk and what risk generate in
the business process (Prajogo and Cheng, 2016). The economic factor includes such as
government policy, cost of labour, management and financial, taxes etc. these are important
factors that playing important role in the organization.
8

CONCLUSION
This report is mainly finding the actual role of manager and leaders in the organization
These are two very important peoples to handle the all business operations in proper manner.
They are planning an effective strategy that are helping to increase their product and service in
marketplace. It also maintains the relationship with the other employee. For the discussion, it
finding the actual requirement of business with the help of new approach and theories. These are
analysed the whole business procedure in proper manner. Operations management is essential for
each and every organization to provides the best product and services in marketplace. This will
affect the small and large organization regarding the services or manufactures, private, public
sector and non- profit etc. Successful organization has been done with the help of efficient
operation management. Sainsbury is a leading organization that have an effective quality of
product and services in marketplace. They follow some efficient strategies that helping to
enhance their business all over the world.
9

REFERENCES
Books and Journals:
Brueller, N.N., Carmeli, A. and Markman, G.D., 2016. Linking merger and acquisition strategies
to postmerger integration: a configurational perspective of human resource
management. Journal of Management, 44(5), pp.1793-1818.
Dorgigné, Y., Abily, M., Salvan, L. and Gourbesville, P., 2016. Creation and Life of an
Operational Crisis Management Centre in Nice Metropolis: Consolidation of Flood
Events Handling Using Feedbacks Following the 3rd October Flood Event. In Advances
in Hydroinformatics (pp. 483-496). Springer, Singapore.
Enea, G., Sgorcea, R.M., Timberlake, J.M. and Osborne, S., 2016. Operational Integration of
Required Time of Arrival (RTA) with Time-Based Management (TBM): Concept of
Operations and Human-in-the-Loop Simulation Results. In 2016 Aviation Technology,
Integration, and Operations Conference (p. 3668).
Gray, J.V. and Massimino, B., 2016. Commentary on:“The Effect of Language and National
Culture on Operational Process Compliance”. World Scientific Book Chapters, pp.143-
147.
Leone, P. and Porretta, P., 2016. Operational Risk Management: Regulatory Framework and
Operational Impact. In Measuring and Managing Operational Risk (pp. 25-93). Palgrave
Macmillan, Cham.
Maring, L. and Blauw, M., 2016. Asset management to support urban land and subsurface
management. Science of The Total Environment, 615, pp.390-397.
Mulhanga, M.M. and Lima, S.R., 2016, March. Building Sustainable NRENs in Africa-A
Technological and e-Education Perspective. In World Conference on Information
Systems and Technologies (pp. 348-357). Springer, Cham.
Nohara, D., Hori, T. and Sato, Y., 2016. Real-time reservoir operation for drought management
considering operational ensemble predictions of precipitation in Japan. In Advances in
Hydroinformatics (pp. 331-345). Springer, Singapore.
Prajogo, D., Toy, J., Bhattacharya, A., Oke, A. and Cheng, T.C.E., 2016. The relationships
between information management, process management and operational performance:
Internal and external contexts. International Journal of Production Economics, 199,
pp.95-103.
10

Ramos, T.R.P., de Morais, C.S. and Barbosa-Póvoa, A.P., 2016. The smart waste collection
routing problem: Alternative operational management approaches. Expert Systems with
Applications.
Repetto, M.P., Burlando, M., Solari, G., De Gaetano, P., Pizzo, M. and Tizzi, M., 2016. A web-
based GIS platform for the safe management and risk assessment of complex structural
and infrastructural systems exposed to wind. Advances in Engineering Software, 117,
pp.29-45.
Tavakoli, M., Shokridehaki, F., Akorede, M.F., Marzband, M., Vechiu, I. and Pouresmaeil, E.,
2016. CVaR-based energy management scheme for optimal resilience and operational
cost in commercial building microgrids. International Journal of Electrical Power &
Energy Systems, 100, pp.1-9.
11

12