MM200 Workshop Report: Evaluating Sam's Leadership and Strategies

This workshop report examines the case study "Sam's Decision," which portrays a manager struggling with organizational issues and team dynamics. The report delves into the challenges faced by Sam, including poor communication, lack of motivation, and inadequate training within his team. It offers advice to Sam on improving his managerial skills and resolving these problems, supported by relevant management concepts. These concepts include Henri Fayol's five functions of management, Maslow's hierarchy of needs, and Mary Parker Follett's management insights. The report suggests strategies for enhancing communication, fostering employee motivation, and providing effective training to improve organizational efficiency and achieve objectives. It also explores the importance of leadership qualities and coordination to create a harmonious work environment. Furthermore, it highlights the significance of understanding employee needs and creating an environment where employees feel valued and supported.

Running Head: WORKSHOP REPORT 1
Managing People and Organization
(Student’s details)

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Executive Summary
The following report discussed about the management concept and theories on the basis of
case study Sam’s Decision. The case study highlights the many managerial issues in an
organization and Sam is a manager of that organization but he is not good in manage the things
effectively and efficiently. The report recommended many suggestions about how to deal with
organizational issues and support the suggestion with managerial concepts which are:
 Henri Fayol’s five functions of management
 Maslow's hierarchy of needs
 Mary Parker Follett's management insights
Main parts which are covered in this report has covered overview of case study, importance
of communication and managerial skills, advice to resolve organizational issues and concepts
which support the advice.

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Contents
Introduction......................................................................................................................................4
Overview of Case Study..................................................................................................................4
Advice..............................................................................................................................................5
Relevant concepts............................................................................................................................5
Maslow’s Hierarchy of needs......................................................................................................5
Henri Fayol’s five rules of Management.....................................................................................6
Mary Parker Follett’s management theory...................................................................................7
Conclusion.......................................................................................................................................8
Reference List..................................................................................................................................9

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Introduction
Management is an important function to run a business or organization effectively and
efficiently. Management is a long process which includes many functions and communication is
one of the important functions of management (Griffin, 2012, p. 4). To share all the information
with the employees of organization, managers use communication function that called
managerial communication. Communication is very helpful to transfer the information from one
person to another (Tofanelli, 2012, p. 19).
If employees do not communicate with each other in an organization, then that
organization has to face many problems because organization is a group of individuals in which
they work together to achieve organizational objectives (Austin, 2015, p. 8). The report
discussed about how to manage people and organization. In the following scenario, it is assumed
that Sam is working in a small organization. In this framework, manager should maintain good
communication with his employees consequently that Employees could share their work
problems with him. This report will describe about the management concept which help to
improve the effectiveness and efficiency of the organization.
Overview of Case Study
Sam is a manager for small size organization who is appointed recently for this job. Now
his job is very tough and crucial because his team members are busy with their personal works
and problems. The scenario portrays that the manager Sam’s way of communication and
confidence level is very low. But he has to discuss the new project with his team members but
every team member has their different weak points. No one is showing their interest in the
project but as per the instructions given by executive manager Chris, this project is very
important for the business.
Main issues which are mentioned in this case study:
 Lack of confidence
 Poor communication skills
 Less motivation

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 Inappropriate training

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Advice
The manager should improve his own communication and managerial skills thus all the
employees can get benefit from these skills. Besides it, manager should divide the work equally
thus work’s pressure does not come on any single employee but all employees can get work in
equal part. Such as in this scenario, Anne was overloaded with work because Megan was on
maternity leave and in this situation, Sam should give equal responsibility of the work to every
employee. Thus, Anne does not get pressure of work on her and she can pay attention to the new
project. Employees should get motivation and appreciation from senior authority time to time
and they should be trained properly.
Relevant concepts
There are many management theories that suggest communication is an important
function for organization as well as training and motivation is a way to maintain the efficiency
and effectiveness of the organization (Iloafu, 2016, p. 94).
Maslow’s Hierarchy of needs
This management theory is a motivational theory which involves five types of human
needs. According to the author, it is very important to fulfill employees’ basic needs to maintain
the productivity of employees and it also motivates the employees (Oved, 2017, pp. 537-538).
The author Maslow displayed his theory as a pyramid which starts from the lower level that is
basic needs. Basic requirements comprises of food, sleep, water and warmth. Employees are
motivated by a hierarchy of needs (Thielke, et al., 2012). As per the theory, Sam should
recognize the needs of employees.
Maslow suggested that motivation is the aftereffect of an individual's effort at satisfying
five essential needs: physiological, wellbeing or safety, social, esteem and self-actualization. As
per Maslow, these necessities can make internal pressure which can impact an individual's
behavior.
In this scenario, Peter applied for transfer because he is not happy and satisfied with the
working environment and he is less motivated about the work. This fact impact the productivity

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of company because it is very difficult to work in that company where no one is appreciate the
performance and not provide proper guidance. On the other hand, manager Sam’s working style
is not good for the success of organization and the reason behind is lack of motivation. Maslow’s
Hierarchy of needs theory leads that different needs of an employee impact his effectiveness.
Sam faced one more issue in the organization which is development of the employee and
poor training as referenced for the case study, a large portion of the workers were too immature
to present the work. One employee Deborah was so nervous and less confident because she was
new in the team. She was not trained well by the manager. Maslow’s theory suggests that every
employee have esteem need in which employee want growth. To fulfill this need, manager
should give proper training to the employees which help them to progress in the organization.
Henri Fayol’s five rules of Management
Henri Fayol suggests five important functions or rules of management which are based on his
experience. As per this theory, the manager should plan, organize. Lead and control the
organization (Godwin, Handsome, Ayomide, Enobong, & Johnson, 2017, pp. 78-85). These four
are the essential rules of management. The first and most important function is planning.
To make accurate plan manager needs to follow some steps which are:
 Collect the information regarding work
 Analyze that information
 Determine different actions and choose the best one
 Develop some other plans
 Implement and follow up that plan
After making plan, the next function is organizing. In this function, Sam should organize
everything as per the plan. There is no place for confusions, misunderstandings and disloyalty in
an effective organization. Commanding is also an important function to perform (Chartered
Management Institute, 2012). In this function, Sam should understand the team members and
handle every situation very smartly (Uzuegbu & Nnadozie, 2015, pp. 58-72). This function
motivates the employees. Maintain harmony in work is essential for success of business and
company. To make harmony, coordination is necessary because coordination ensure that all

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employees are working together to achieve organizational objective (McNamara, 2009, p. 64).
And last function is controlling. Sam should control the resources of organization.
In this case study, Sam needs to organize a new meeting with employees at right time but
firstly he has to plan every important aspect. Sam should design the undertaking and goals for
the upcoming meeting. This time Sam needs to give clear instructions, guidance to all the
employees. Sam should coordinate authority and responsibility with employees.
Mary Parker Follett’s management theory
Mary Parker Follett known as the “Mother of Modern Management”. As per Follett’s
theory, management is an art to getting things done by people. Leadership is an important aspect
of management but the necessary work of leader is creating more leaders and motivates the
employees (Berman & Van Buren, 2015, p. 44). In this case study, Sam has not leadership
quality. Sam needs to know how to lead team to get productivity. Follett believes that
organization is a community in which manager and employees work in harmony to achieve the
common goal (Burney & Widener, 2013, p. 115). In this scenario, Sam needs to maintain the
harmony in organization.
According to the theory, direct coordination among manager and employees helps to
avoid confusions, misunderstandings and conflicts (Simms, 2009, pp. 349-363). And in this case,
it is very important that Sam coordinate with employees and understand their prospective. Sam
should hold regular meetings to discuss the works and projects.
Organization is based on group, not an individual. Organization is the group of workers
and coordination between workers is very important to reach out the organizational goal.
Coordination is a continuous process, thus follow every step of coordination is important.
Follett’s management theory also highlights that employees of every level should integrate to
achieve organizational goal (Mcdonald, 2011, p. 797). And in the success of an organization,
every employee is responsible. In this scenario, there is no coordination among executive
manager, manager and employees. Because of this reason, organization facing so many issues in
work. Less communication, lack of managerial skills and improper training are the main reasons
behind the issues.

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Conclusion
It can be concluded from this report is that manager has to improve his communication
and managerial skills. There are many problems in the organization which are due to lack of
communication, less coordination, improper training and less motivation. Manager is not
performing his job effectively because he has no control on resources of organization and he is
not understood the prospective and problems of employees.
The above report is highlighted the managerial concepts and theories by different authors
which explains the importance of communication and coordination in the organization. The
report has described many ways to solve the organizational issues and manage the people of
organization. The theories that covered in this report are Henri Fayol’s five functions of
management, Maslow's hierarchy of needs and Mary Parker Follett's management insights.

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Reference List
Austin, R. T. (2015). Organisational Theories of Human Learning and Employee Development
Initiatives. Journal of Social and Psychological Sciences, 8(1), 8.
Berman, S., & Van Buren, H. (2015). Mary Parker Follett, managerial responsibility, and the
future of capitalism. Futures, 68, 44.
Burney, L. L., & Widener, S. K. (2013). Behavioral work outcomes of a strategic performance
measrurement system-based incentive plan. Behavioral Research in Accounting, 25(2),
115.
Chartered Management Institute. (2012, January). Henri Fayol Planning, Organisation,
Command, Coordination, Control. Retrieved from
https://www.managers.org.uk/~/media/Campus%20Resources/Henri%20Fayol
%20%20Planning%20organisation%20command%20coordination%20and
%20control.ashx
Godwin, A., Handsome, O. E., Ayomide, W. A., Enobong, A. E., & Johnson, F. O. (2017).
Application of the Henri Fayol Principles of Management in Startup Organizations.
Journal of Business and Management, 19(10), 78-85.
Griffin, R. W. (2012). Management (11 ed.). Boston: Cengage Learning.
Iloafu, L. K. (2016). The Role of Effective Communication in Strategic Management of
Organizations. International Journal of Humanities and Social Science, 6(12), 94.
Mcdonald, P. (2011). It's time for management version 2.0: Six forces redefining the future of
modern management. Futures, 43(8), 797.
McNamara, D. E. (2009). From Fayol's Mechanistic To Today's Organic Functions Of
Management. American Journal of Business Education, 2(1), 64.
Oved, O. (2017). Rethinking the Place of Love Needs in Maslow’s Hierarchy of Needs. Society,
54(6), 537-538.

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Simms, M. (2009). Insights from a Management Prophet: Mary Parker Follett on Social
Entrepreneurship. Business and Society Review, 114(3), 349-363.
Thielke, S., Harniss, M., Thompson, H., Patel, S., Demiris, G., & Johnson, K. (2012). Ageing
International. Maslow’s Hierarchy of Human Needs and the Adoption of Health-Related
Technologies for Older Adults, 37(4), 470-488.
Tofanelli, D. (2012). Communication in Organizations. Bloomington: AuthorHouse.
Uzuegbu, C. P., & Nnadozie, C. O. (2015). Henry Fayol’s 14 Principles of Management:
Implications for Libraries and Information Centres. Journal of Information Science
Theory and Practice, 3(2), 58-72.