Leadership and Management Strategies at the Savoy Hotel: Analysis

This report provides a comprehensive analysis of leadership and management practices within the Savoy Hotel. It begins by exploring the application of classical management theories, such as scientific and administrative management, within the hospitality industry. The report then delves into the roles of leaders and the various leadership styles employed, including transformational leadership. It examines the specific leadership and management styles observed at the Savoy Hotel, considering their impact on organizational culture and structure. Furthermore, the report investigates both internal and external factors that influence management structures and styles, such as employee engagement, technological advancements, and talent management. The analysis extends to the hard and soft skills essential for effective management and leadership, as well as the future skills required by the hospitality industry. Finally, the report compares the Savoy Hotel's approach to change management with that of another service sector firm, concluding with a synthesis of the key findings and implications for the hotel's leadership and management strategies.

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRIES

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P1 Classical management theories apply in hospitality industry organization............................3
P2 Role of leader and leadership styles in hospitality sector.......................................................4
P3 Leadership and management styles in Savoy hotel................................................................5
LO 2.................................................................................................................................................6
P4 External and internal factors influence management structures and styles in Savoy hotel....6
LO 3.................................................................................................................................................7
P5 Leadership and management hard and soft skills...................................................................7
P6 Requirement of future management and leadership skills by hospitality industry.................8
LO 4.................................................................................................................................................9
P7 Compare leadership in implementing change and change management procedure of Savoy
hotel with another service sector firm..........................................................................................9
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Management and leadership in Hospitality sector play vital role as they help to managed
businesses effectively. Leadership is the most essential function of management which support to
increase efficiency and helps to achieve objective of company (Hallinger and et.al., 2015).
Leadership is the process or art of influencing applicants to work assigned task efficiently,
willingly and competently, without leadership leaders cannot be perform perfectly. Management
is also essential for hospitality sector just as leadership, it helps in gaining competitive
advantages and achieving group goals. It arranges elements of production, organized resources
available in firm in effective and systematic manner. The present report is based on Savoy hotel
in London, they became carte's most successful organization, it has been called as London's most
famous and popular hotel. This study explain different classical management theories, role of
leadership styles and leaders in company, management and leadership in context of
organizational culture and structure. It justifies, internal and external factors that affects
management structures and styles in firm, strategic talent management strength as well as
weakness. Furthermore, it clarifies hard and soft skills of management and leadership, future
skills requirement in both. It describe the comparison between change management system and
leadership with other organization in different sector.
The purpose of this report is to explain leadership and management within company.
Savoy hotel is one of the best hotel in London, they provide quality services to consumers as
well as cater accommodation facilities to them. Their brands, savoy havana and savoy orphoans
is became very famous. Fairmont hotels and resorts managed the overall operations of company,
it has 267 rooms with panoramic views of river Thames across Savoy place. They has associated
with arts, they reintroduced their dinner dances with resident or famous dance band. Savoy hotel
has been used as film locations because of their beautiful structure and design.
The hotel is a luxury hotel which is situated in Strand in the city of Westminster within
Central London. This hotel was opened on 6 August 1889 by impresario Richard D’Oyly Carte.
The mission of the hotel is to provide for quality services to its consumers and to satisfy the
needs to the consumers. The top management team of the hotel manages all the working of the
hotel and activities to be performed within the hotel.

LO 1
P1 Classical management theories apply in hospitality industry organization
Classical management theories is based on faith employees only have economic and
physical needs. It do not focuses on job satisfaction and social needs, but instead advocates the
specialization of workers, centralized decision making and leadership as well as profitability
maximization. This theories is designed to streamline operations, enhance bottom line and
increased profitability or productivity (Yadav, Sushil and Sagar, 2014). Classical management
theories include, scientific management by Taylor and administrative management theory by
Fayol.
Scientific management theory-
In Savoy hotel the scientific management theory helps to synthesizes and analyse
workflows, their objective is to impreconomic efficiency, specially employees productivity. It
apply in Savoy hotel performing in Hospitality sector since for so long. It is one of the most
luxuries hotels in the world, located in city of Westminster in London. This theory is centring on
enhancing efficiency for work of each workers in company. The leaders of the hotel Savoy must
designed task systematically and allocate to every one appropriately so that they can replace the
older one. They need to trained staff effectively and select the best method for them so that it
help to make all of them more productive rather than before. Savoy hotel wants to gain
competitive advantages with strong team who can be able to contribute in overall procedure. By
adopting this theory in work practices leaders can enhance performance of people.
Administrative theory-
At the hotel Savoy this theory is one of the better classical management theories, based
on concept of departmentalization that means several activities to be done for achieving general
purpose of Savoy hotel must be classified and identified into various departments such that given
task is accomplished effectively (Turan, 2015). This theory is apply in hotel Savoy by following
14 principles of management which applied in all functions and levels of organization. In
addition to this, leaders and managers divide work equally without discrimination, guide them
how to work, they need to treat every one fairly and give responsibilities according to job role.
P2 Role of leader and leadership styles in hospitality sector
The leader of the hotel Savoy is a person who effectively commands and leads a group of people
in company for long period of time. The role of leader in Savoy hotel is to influence workers

behaviour in many ways, the main role is to manage talent in business to run its operations
effectively. They give best directions to team through leadership style. With the help of training
and development sessions given by effective leaders in company working under Hospitality
sector, enhance the performance and increased productivity of employees. They can manage
talent and skilled labour within business by provide training to them which is quite beneficial for
firm as well as staff. The leader of Savoy hotel plays the role of guiding the team, support them
in work practices and give clear direction for talent in order to achieve organization objectives
and goals (Bolden, 2016). Motivation is the best source of enhancing the performance of
workers which has been done with the help and support of good leader, who can be able to
motivate their people through communication. In order to retain talented applicants with firm for
longer term, leader help to provide many benefits to team as they give compensation benefits to
each individual based on their performance and work efficiency.
Transformational leadership styles carry by leader in Savoy hotel that play vital role in
managing talent. Accordant to this style leaders inspire, encourage and support staff to innovate
and create some thing new that helps to grow business rather than before and helps to increase
profit margin. Transformational leader motivate and inspire workers, they formulate clear vision
together with its people for how they need to be achieved. It is also known as the model for
motivating workers and innovation in business for increasing productivity. It inspire people to
embrace change by raising the organization culture of workplace autonomy and accountability.
Through training and mentoring, transformational leaders effectively manage pool of talent in
company and build a strong team who will be able to achieve common goals.
P3 Leadership and management styles in Savoy hotel
Management styles defined as methods used by manager in managing group of individual
or company. Democratic is the best style of management in which manager of Savoy hotel take
decision with the input of workers but being accountable for taking final decision. Participative,
collaborative and consultative are the different variations of this style (Kumar and Pansari,
2015). Employees contribution and ideas encourage business to achieve their objectives. Talent
management is the main concern of business which is quite impossible without appropriate
management and leadership styles applied by leader and manager in company for betterment.
According to democratic management style, manager need to asked their workers for sharing its
thoughts and ideas which helps to build trust among them and boost up confidence level of staff.

Manager trusts on their people for seeking out their innovative ideas and opinion. They can work
with its team members to make decision regarding business growth and success. With
collaborative style, manager need to communicate extensively with staff and take decision by
majority. All above efforts make them able to influence talent management as they can retain
skilled labour with them for every.
Leadership styles is approach and way of motivating applicants, implementing plan for
betterment, and providing directions to team. It is behavioural patterns that Savoy hotel leader
can adopt to influence talent management and behaviour of workers. Transactional leadership
promote staff through rewards and punishments. It refer to emerging influence of talent
management in company of hospitality sector. Transactional leaders rewards its workers for
good work they do. Food production team that get scheduled bonus for providing good services
to consumers by the end of year is communal example of transactional leadership. Leader of
food production department in Savoy hotel, they need to create incentive plan that helps to
motivate people quickly and supports in talent management activity which is highly beneficial
for overall business growth. When they provide incentive for good performance, leader can boost
up morale of staff and make them able to complete task on time.
Leadership styles in relation to organizational culture and structure of Savoy hotel-
Organization has hierarchy structure which is quite different from other companies in
Hospitality sector. Transactional leader of the hotel Savoy managed each level of workers
effectively as they consider performance and working abilities of them, and give rewards which
is totally and simply based on their performances (Georgalis and et.al., 2015). In relation to
organizational culture, transactional leader of Savoy hotel used their power fairly, define the role
and responsibilities to each people effectively, divide task based on their qualification and ability
of work and treat all the staff member equally.
LO 2
P4 External and internal factors influence management structures and styles in Savoy hotel
Internal factors-
Lack of employee engagement- weakness and strengths that company exhibits is known
as internal factors. When the managers or leaders do not encourage team to work effectively,
people cannot be able to complete the task on time. In order to accomplish task, management
need to change their working style and encourage people to take participation in each and every

activity. If management do not engage workers in decision making procedure, employees get
demotivated which affect on management structure.
Resistance for change-
Due to high competition in market place, organization wants to implement some changes
in current business structure that is very essential to grow firm. But some people how resist for
change, it impact on management practices or working styles. Management need to inspire
employees for adopting change in their daily routine which is beneficial for their career growth.
The structure of management filled up with talented and skilled labour, that manager need to
managed effectively with the help of strategic talent management plan.
External factors-
Technology advancement-
Advancement of technology is one of the external factor that directly impact management
style of manager in Savoy hotel as well as their structure (Birasnav, 2014). In market when new
technology replace the older one, it impact on hospitality sector and put pressure on management
style of company to adopt this accordingly, that consume a lot of time and require efforts as well.
They need to implement advanced technology at every level of management structure which
required training and more investment that impact on organization profitability.
Managing diverse talent-
It is quite difficult to manage diverse talent and select the best applicant in pool of
talented candidates. It impact on management style, in which they need to create different plans
for attracting people towards specific job role.
Internal factors External factors
 Lack of employee engagement is one of
the internal factor that affect
management styles and overall
structure of firm.
 Resistance for change at one level also
affects each and every levels within
management structure where every
workers deny for same.
 Technology advancement is a major
external factor that directly impact
management style of manager in Savoy
hotel as well as their structure
 Managing diverse talent and select the
best applicant in pool of talented
candidates.
 Political factors such as government
rules and regulations influence the

functioning of the company.
 Economic and social factors like
economic growth, customer preference,
inflation rate, etc. influence the
functioning of the company.
Strategic talent management-
It helps manager to fill critical talent management requirements and allow them to
address organization changes quickly identify significant skills to be developed in all workers
and decrease costs of training by centring key improvement or development areas.
STRENGTHS WEAKNESS
 With the help of strategic talent
management plan, manager can hire
the most talented and appropriate
person in job.
 In order to manage diverse talent,
strategic talent management plan
helps managers of company to retain
top talented candidates.
 It takes a lot of time for creating talent
management plan better according to
the demand of business inn
workplace.
LO 3
P5 Leadership and management hard and soft skills
Management hard and soft skills-
Delegation is cited as the most essential skill for management, manager need to willing
to delegate accountabilities, they also determine who to delegate to and when, they need to
effectively inspire or motivate those people to follow through on task (Van der Voet, Kuipers
and Groeneveld, 2016). They assigned task to their people fairly in Savoy hotel.
Networking is one of the hard management skills, which manager need to adopt in its
practices. They need to effectively coordinate with others in different departments of company to

implement any plans and to develop strategies for growth of firm rather than before. Business
moves towards cross functional team environment, in which manager need to be able to build
strong working relationship with others and stay connected to all of them.
Leadership hard and soft skills-
Communication is soft leadership style adopt by the leader of company for enhancing
the performance of people and achievement of business objectives by building a strong team
through this. leader in Savoy hotel, need to be able to succinctly and clearly define to their team
everything from organizational goals to particular tasks. They has master in all forms of
communication, including departmental, one on one and full staff conversations via social media
and email.
Soft skills-
Problem solving skill- it is another soft skill that help leader to enhance the performance
of staff and increase productivity rather than earlier. With the help of having problem solving
ability leader solve issues of their employees that is quite enough to retain them.
Adaptability- When leader is able to adapt change in workplace they can perform
effectively and also lead team systematically, it is type of soft skill.
Hard skills-
Critical thinking- it is intellectually disciplined procedure of skilfully analysing and
evaluating information collected from observation as guide to action. When leader is able to
measure current situation they can take decision effectively.
Strategic planning- according to this skill, leader is able to identify objectives and goal
for company and motivate team to achieve it on time.
P6 Requirement of future management and leadership skills by hospitality industry
Critical thinking skill in management is required in future to grow business with the
help of creative ideas and thoughts as well (Algahtani, 2014). To gain greater success for
company in future, manager need to adopt critical thinking skills which is highly beneficial for
them as help to grow its career. They need to evaluate the further situation for making better
decision, they recognize through this skills potential applicants and issues that might be affect
overall procedure of business. Manager make decisions based on recognizing multiple variables
and consideration of different point of views.

Employee recognition, this skill is also required in future for management of Savoy
hotel because it helps to make them able to recognize the best candidates in firm who work well
and give their 100 percent to complete task on decided time frame.
Motivation, leader need to adopt this skills current for future development of business,
through which they can motivate current and new applicants in workplace effectively. According
to this ability, leader will inspire their people to go extra mile for its company, they pay extra or
fair salary to them that helps to boost up productivity.
All the above will achieved through out taking training and supervision from seniors in
organization who already have these skills and apply in their work effectively for success of
business.
Future and current management and leadership skills is very crucial for Savoy hotel in
hospitality sector. For example, to gain competitive advantages company need to conduct market
research with talented people who helps to gather data about current market trends. Networking
and critical thinking skills help organization to collect information about consumer preferences,
through networking manager assembled info and give direction how to work better for finding
good results.
LO 4
P7 Compare leadership in implementing change and change management procedure of Savoy
hotel with another service sector firm
Change management system is the procedure of implementing change in which leader or
manager is accountable for managing all changes to marketing operations environment from
inception to production (Okçu, 2014). Effective change management process creates right
perception of operational change for workers and company. It helps to plan different strategies
such as communication, leaders managed changed to minimize resistance to change which is
essential for overall business.
Leadership style of Savoy hotel leader is quite different from other sector organizations,
they can motivate and lead team effectively towards achievement of objectives in time of
change, they process quality skills which helps to create vision as well as direction to inspire
staff to strive harder towards common goals. It facilitate workers in overcoming challenges and
deny inducted by change.

Comparison between Savoy hotel and Hilton hotel within hospitality sector-
Bases Savoy hotel Hilton
Change management
procedure
It is clearly defined that Savoy
hotel is working under
hospitality industry and
provide their quality services
to consumers effectively. As
compare to Hilton, they
operate different change
management procedure for
implementing change. Its
process is too broad, but
effective rather than the other
service industry companies.
Manager in firm prepare plan
for change that is the first
phase of change management
system. They define its change
management strategy, prepare
team for implementing change
and develop sponsorship
model.
On the other hand, Hilton
change management system is
quite different from Savoy
hotel, but obvious because
they are performing better than
this. Manager of company do
not take any guidance from its
peers and take decision
individually without others
participation.
Leadership in implementing
change
Savoy hotel leaders, adopt
transactional leadership and
transformational leadership in
implementing changes which
is important to make
operational change. Through
out this styles they motivate its
team and try to reduce
As compare to Savoy hotel,
Hilton leaders follow
democratic leadership style for
implementing change that is
not appropriate according to
the situation.

resistance for change by
motivating and communicating
with all of them.
Organizational structure Savoy hotel follow functional
structure in its business which
is quite beneficial for them as
they can manage each
operation effectively.
As compare to savoy, Hilton
hotel has divisional
organizational structure, it is
divided into many divisions
based on work.
Affects of change management on leadership and management styles or skills-
Leaders according to change management procedure need to change their leadership
styles that is required to implement change effectively, they need to enhance its current skills
better than now and develop it.
On the other hand, change management also affect on management styles as well as
abilities in which manager change its style of work for betterment, they take action based on
current situations and then give proper directions for implement operational change.
CONCLUSION
From above it has been concluded that, scientific management theory and administrative
theory are the two types of classical management theories apply in savoy hotel for business
growth. Leaders play their crucial role with appropriate leadership style for motivating staff and
enhancing performance. Employee engagement, talent management are some factors that affect
management structure and styles in organization. Furthermore, motivation, communication,
critical thinking skills is required in future and current business scenario. The leadership and
change management procedure in implementing change of Savoy hotel and Hilton is very
different from each other which has been summarized above. To gather suitable data, leader
need to motivate staff which is essential for collecting good information. When workers collect
appropriate info, the further procedure of making plan for change is quite simple. It has been
summarized that Technological skill is hard skill, leaders need to be capable performing with
advanced technology which is beneficial for them as well as for workers. Critical thinking in
business situation is very essential for company, leader with this ability can look more deeper

than upper surface, they can find out appropriate data about trends which has been adopted by
people in their life. By designing jobs perfectly and motivate workers to perform together leaders
of company can apply scientific management theory in workplace that helps to managed
management of staff. It give the best solution of any issues related to work and reduce pressure
on managers or leaders for development of staff. Structure of management also get affected due
to this factors, managers of every level required to consider the job requirement and make plan
for hiring person according to it.

REFERENCES
Book and Journals
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Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development (pp. 143-158). Routledge.
Georgalis, J and et.al., 2015. Change process characteristics and resistance to organisational
change: The role of employee perceptions of justice. Australian Journal of
Management. 40(1). pp.89-113.
Hallinger, P and et.al., 2015. Assessing instructional leadership with the principal instructional
management rating scale. Dordrecht: Springer.
Kumar, V. and Pansari, A., 2015. Measuring the benefits of employee engagement. MIT Sloan
Management Review. 56(4). p.67.
Okçu, V., 2014. Relation between Secondary School Administrators' Transformational and
Transactional Leadership Style and Skills to Diversity Management in the
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Van der Voet, J., 2014. The effectiveness and specificity of change management in a public
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Van der Voet, J., Kuipers, B.S. and Groeneveld, S., 2016. Implementing change in public
organizations: The relationship between leadership and affective commitment to change
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 Who is that inspirational leaders for you?
Abraham Lincoln
 Why?
He always motivate their others and ability to mix with other characteristics trait.
 What are the main qualities and traits they have?
Motivation and inspiring others are the main traits and qualities they have .
 How you benefits from the leadership?
Leadership helps to build strong team.
 How company benefits from their leadership?
The can increase its productivity and profitability.