Reflective Journal: Summary of Leadership Qualities Self-Assessments

This learning journal entry summarizes the results of self-assessments focused on leadership qualities and skills. The assessment highlights the importance of understanding mental levels, adapting to new strategies, and developing strong leadership skills to achieve organizational goals. The summary emphasizes the significance of customer satisfaction, data evaluation, and customer retention strategies. It discusses team building, incorporating situational approaches, and the importance of constant change and technological advancements for building effective teams. The journal also addresses the development of individuals through coaching and the display of strong interpersonal and communication skills. Furthermore, it underscores the importance of building and maintaining effective relationships with diverse groups of people, resolving conflicts, and anticipating political tensions, all while focusing on enhancing leadership capabilities and driving business success through customer-focused strategies. The references include key leadership texts by Bolman & Deal (2017), Daft (2014), and Fairhurst & Connaughton (2014).

Summarize the results of the relevant self-assessments in your learning journal
The leadership qualities are based on the desired success with the needs that need to be perceived
with the concerned leadership. The influence of the strongest powers is based on understanding
the mental level where there is a need to adapt the new and the strategic ways with greater
leadership skills. The goals are set with the rules to serve for a better purpose along with
providing equal directions and defining priorities based on the leadership tasks for better
communication goals. (Bolman & Deal, 2017). The leadership qualities are defined as the action
of leading the group or the organization with the ability to control and manage the departments.
With this, there is a possibility to motivate the people and work towards the collaboration. A
proper development of the inspiring vision helps in creating the new and the exciting mapping. It
is important to focus on the customer satisfaction, where the data is evaluated depending upon
the sales and market share. It is indicated that the firms work currently, thereby, satisfying the
customer satisfaction and retention. The individuals rate the levels to become return customers
with the recommendations to brand to the friends. The organizations need to work on the
customer satisfaction with measuring the individual levels. The experience grows and then
quests for the goods and services for the proper combination with the hedonic and utilitarian
which is associated to the functional attributes. The accomplishment is based on the leaders
which sacrifice the wishes for the welfare of the concerned groups. The services delivered to the
customers need to be paid for the top quality which leads to the enhancement of the customer’s
satisfaction level. The needs and the development is mapped with effective strategies which
includes the facilitation for the desired growth that is set for the targeted market areas. The
reinforcement works on the situational approaches with the building teams and using the teams
to gather the groups of people with diversified skills and talents. (Daft, 2014). The constant

change with the practical understanding helps in effectively building the teams with forming,
storming, norming, and performing. The team of development, where the balance is acted
assertively and setting the parameters to all the viewpoints. With the development in technology,
the instances are based on the making and becoming different to set for the transformation which
seeks opportunities for improvement. The collaboration is set with the culture that views conflict
resolution with understanding the necessity to build the teams to perform the tasks for better
achievement of the goal. The leaders can easily develop the people through coaching with the
development that improves the performance with the needs of improvement, development and
implementation of the plans of action. The leaders display the strong interpersonal skills with the
wide range of communication skills to inform and listen to persuade and set with the social and
political communities. (Fairhurst & Connaughton, 2014).
The leaders work towards the development, building and maintaining effective relationships
where one deals with the nationalities, races, cultures and disabilities, ages where the actions and
beliefs are defined for the effective consultation processes. The leaders are counted with the
political tensions with anticipating the potential conflicts to resolve the differences equitably and
in a calm process. The stronger relationship highlights leadership skills with the enhancing the
capabilities and the leadership concerned. The services and the development works on the
effective strategies which will facilitate the desired growth for the targeted marketing areas.
Here, the business fields work on the development towards the stronger relationships in between
the customers and deals that tend to increase the chances with more profits set from the
respective customers. The focus is on the respective customers with the processes based on
encouraging people and strategic ways set for the greater leadership skills. The importance is
based on the influence, processes, relationship and service. The influence is based on the powers

where the individual forms are set to enhance the leadership activities with convincing the other
people.
References
Bolman, L. G., & Deal, T. E. (2017). Reframing Organizations: Artistry, choice, and leadership.
John Wiley & Sons. Retrieved from https://books.google.co.in/books?
=fnd&pg=PR9&dq=Leadership+&ots=uRpV6ciHG1 &sig=s_f7T4-
2xQwSVaEWFKvd2HqIpaU
Daft, R. L. (2014). The leadership experience. Cengage Learning. Retrieved
from https://books.google.co.in/books?
hl=en&lr=&id=DzYeCgAAQBAJ&oi=fnd&pg=PR4&dq=Leadership+&ots=No8ObgJk
2r&sig=6fOcxV6PLClJT1yiAkRjp5FCXys#v=onepage&q=Leadership&f=false
Fairhurst, G. T., & Connaughton, S. L. (2014). Leadership: A perspective 10(1), 7-35. Retrieved
from http://journals.sagepub.com/doi/abs/10.1177/1742715013509396