Leadership and Self-Awareness Report: Strategies for Euro Group

This report analyzes the importance of leadership and self-awareness in a management context, drawing upon the author's experiences as a supervisor at Euro Group. It emphasizes the significance of self-reflection, adaptability, and effective communication in achieving organizational goals. The report discusses the author's journey in enhancing their skills through various training programs and interactions with diverse teams, highlighting the application of observational learning and the importance of understanding different learning styles. It delves into the nuances of workplace dynamics, including the impact of gossip and the importance of ethical communication. The author integrates concepts like Maslow's hierarchy of needs, Kolb's reflective cycle, and various learning styles to illustrate their approach to managing and developing staff. The report concludes by stressing the need for consistency, self-evaluation, and a focus on continuous improvement in leadership practices, offering practical strategies for supervisors to foster a positive and productive work environment.

Running head: MANAGEMENT
Leadership and self-awareness
Name of the student:
Name of the university:
Author note:

MANAGEMENT
I am at that stage of my career, where self-reflection is necessary for evaluating the
effectiveness, appropriateness and flexibility of the plans and practices towards
accomplishing the identified and the specified goals. Being supervisor at Euro Group, I have
learnt about the ways and means to monitor and regulate the operations. This has been easy,
as I had a Diploma degree in business communication from TAFE. As a matter of
specification, I upgraded my knowledge, skills and expertise in the disciplines of tourism,
health and services, telecom, information and technology. The infrastructure of Euro Group is
such, which caters to the professional establishment of supervisors like me.
The focus is on sustainable development, which inculcates within me the value of
sustaining the resources for the future generations. I have learnt that policies and practices are
flexible enough for enhancing the corporate social responsibility. Considering the arguments
of Rosenbach (2018), I can say that the recruitment and selection policies are flexible and
secured, which assures us to invest our talents in the services of the Group. Upon the
recruitment of the candidates, we take sessions to enhance their awareness about the courses
of long distance learning, video conferencing and online reporting system, which they would
lean during their probationary period. We also tell them about the training program, career
plans and the health benefits that they would get in the package form.
I take pride in highlighting the fact that while providing training to candidates about
customer relationship management, my decision-making skills, capabilities and competencies
are enhanced. This is because I get to interact with the candidates from different socio-
cultural backgrounds. In the process of monitoring their performance, I get to revise my
preconceived skills, which is assistance for me in terms of improvising on my personal
performance. This is where I can apply the concept of observational learning, as while
monitoring the performance of the staffs, I observe and form notions regarding my

MANAGEMENT
performance. This is different at every stage of operations, as the circumstances are new and
changing according to the needs and requirements of the organization.
The main functionalities of Euro CRM Group revolves around Business Process
Outsourcing (BPO), Call centre, telemarketing and training. My proficiency in business
communication is an advantage in terms of luring the clients and the customers towards the
services. This proficiency has enhanced my awareness regarding the demarcation between
gossiping and clarifying the benefits of the services to the stakeholders and shareholders. To
evaluate my performance, I read online articles and books on enhancing my communication
skills, capabilities and competencies. Through one of the articles, I came to know that
gossiping is an art, which needs to be dealt tactfully for earning the respect of others.
According to the revelations of this article, confession is one of the means for purifying the
inner self. I totally affirm with the statement, as confessing about the bad deeds helps in
gaining the trust, assurance, dependence and loyalty of others. I think this trust is of utmost
importance for averting the issues of misunderstanding, doubts and conflicts, which can
degrade the professional stability in the relationship between the employees, supervisors and
managers.
Komives (2016) states that gossiping indicates sharing the knowledge with others.
According to the common perceptions, gossiping increases the mutual understanding between
the two persons, as the experiences, thoughts, feelings and ideas are shared with others. I
think rationality in disclosing the information is assistance in terms of preserving the personal
safety. If the conversation takes place in the familiar sphere, then also rationality is needed in
the disclosing the information to the stakeholders and shareholders. On the other hand, the
people who like gossiping find it hard to stop it. This is inclusive of the disclosures of
personal information and facts, which can be harmful. It is at this stage when yoga finds its
importance. Mirvis (2019) is of the view that yoga enhances the concentration power of the

MANAGEMENT
individuals, assisting them in improvising on the performance. I think yoga is one of an
important medium for gaining an insight into the needs, which one wants to accomplish.
Here, I can relate Maslow’s hierarchy of needs, according to which my need would be
accomplishment of the self-esteem. Yoga enables the person to indulge in interaction with the
self, which is needed in terms of enhancing the awareness about the self-strengths, weakness,
opportunity and threats. One of the other aspects in this context is social interaction, which
enhances my awareness about the extent to which I can create impression on my
subordinates. Here, possessing a diploma degree in the business communication from TAFE
is an advantage in terms of displaying fluency in communication with the clients and the
customers.
Affirming with the views of Higgs and Dulewicz (2016), one of the indications of
good gossip is that of understanding the nuances of the human drama. For this, I think the
facilitation of information exchange needs to be proper. This is in case of both the formal and
informal sphere. Gossip can also be considered as one of an important means of social
monitoring, which groups the people in a class. I can also mention about the concept of bad
mouthing, which is assistance in identifying the good and the bas gossips. Therefore, I think
indulging in group discussions with the staffs helps me to detect their mind set towards
performing the activities according to the plans and programs. According to me, one to one
sessions are the effective means, which helps me to detect the issues, which the staffs are
facing while executing the allocated duties and responsibilities. These sessions provided the
staffs with a platform for raising their voice for the issues within the business operations. As I
knew the basics of corporate communication, I had profound knowledge regarding preserving
of the privacy and individual sentiments while communicating with the staffs.
I think spreading rumours yields negative word of mouth. This is one of the means,
compelling the customers to switch over the companies, resulting in the loss. Therefore, I

MANAGEMENT
think communication training is beneficial for regulating the communication, which the staffs
display in the workplace. This includes organization behaviour training, language, speech and
others. The staffs are indulged in practical presentations where they are asked to speak on a
topic in front of the clients. This method is effective in terms of testing the capability of the
staffs towards applying the learnt concepts in giving the presentations (Baron 2016). For
dealing with the staffs who like to gossip, I think about the benefit, which I would get from
guiding them. I think this motivation helps them to admit about the wrong doings. In this, my
focus is on the controlling the tendency to take pleasure in others’ pain. This is the stage,
where I apply counselling for getting deeper into the reason behind this perspective. Most of
the human beings lack the skills of making judicious use of the available resources. They feel
insecure from the abundance persisting in the materialistic world. I think this is obvious due
to avarice and greed to be at par with the others. However, I have learnt that greed and
avarice does not help in accomplishing the identified and specified targets. Instead, creative
thinking skills to the use of the available resources is the key towards emerging successful.
I think selecting a buddy for gossiping is effective for improving the mutual
understanding. However, selection of the buddy needs to be such, which helps increasing the
support towards being more conscious in terms of maintaining the balance between practising
and preaching (Manz 2015). I also feel that before the dissemination of the thoughts, self-
evaluation needs to be done. This is in terms of averting the misunderstandings and conflicts.
Considering the after effects of gossips is necessary for beneficial in terms of conducting
value analysis regarding the exposed performance. According to my observations, turning
down offers is actually beneficial for reaching to the prospective one. However, the refusal
needs to be tactful in terms of letting the others feel that there is no such intention to hurt the
sentiments of others. I practice this and teach the staffs to be tactful in terms of
communicating with others. Judgement is one such parameter in which I think rapid and

MANAGEMENT
quick decisions should not be taken. I can apply the concept of Kolb reflective cycle, which is
assistance for improvising on dealing with the judgmental capabilities, which is based on the
learning experience, especially that of the cognitive learning.
According to the common perceptions, learning denotes the placement of abstract
concepts in diversified situations. I think undertaking the challenge and indulging in
executing the activities is assistance in terms of gaining the competencies towards upgrading
the standards and quality of the performance. I feel that getting the exposure to new
circumstances and environment is productive for upgrading the learning processes. I can
specifically mention about the four concepts of concrete experience, reflective observation,
abstract conceptualisation and active experimentation, which I consider for reflecting on the
learning and the experience gained. I feel that reflective observation and active
experimentation are the elements, which concretize the experience. On the contrary,
reflecting on the experiment is beneficial in terms of enhancing the awareness about the need
for modification (Lyubovnikova, Legood, Turner and Mamakouka 2017). For this,
observational learning is applied for upgrading the learning through the application of
learning styles. I follow the procedure of experience, reflection, conceptualize and testing.
Consistency is maintained in the procedure for achieving positive results. In some of the
instances, I think tests and experiments with the challenging and enduring tasks is an agent in
terms of expanding the scope and arena of the thinking skills and judgmental capabilities.
In this context, I have learnt that there are two continuum, which controls the
emotional feelings, thoughts and perceptions and its dissemination. The decisions related to
choice is one of an important aspects for upgrading the standards and quality of the learning
styles, which are diverging, assimilating, converging and accommodating.
Active experimentation Reflective observation

MANAGEMENT
Concrete experience Accommodating Diverging
Abstract conceptualization Converging Assimilating
For implementing the diverging learning style, I take care of the sensitive nature of
the staffs. This approach is assistance in terms of enhancing the creativity and imagination for
achieving effective resolutions towards solving the problems. The aspects of this learning
style revolves around concrete experience, as the evaluation is done by concretizing the
different approaches of the staffs in the different situations. I instruct the staffs to assimilate
the learnt facts for applying them in executing the allocated duties and responsibilities. Here,
ideas and concepts are more applicable than the people, who would be benefitted. For
converging learning style, I had learnt various exercises and experiments, which had
enhanced my learning experience. For supervising, I develop question papers revolving
around logical reasoning, problem solving, grammar and others, which are needed for
sharpening the intellect of the staffs. I can make mention of quiz sessions, which helped me
to get an insight into the awareness and competencies of the staffs towards the latest trends
and issues.
I have also learned leadership is one of an essential aspects towards clarifying the
need for modification in the self-performance. For this, there is an increased need for raising
the standards of approaching the tasks. In this, identifying the need of the staffs and starting
to work on it is a productive approach towards ensuring that the life of the staffs is organized
according to the career plans (Jiménez, Winkler and Dunkl 2017). Consistency needs to be
maintained in the notion towards approaching the tasks. I instruct the staffs to consider that
no efforts are enough and at no circumstance, patience is to be lost. At every stage, I evaluate
my performance, so that I can deliver quality service towards ensuring the professional
establishment of the staffs. This process helps me to detect the areas, where I need to

MANAGEMENT
improvise. In case of supervising the performance of the staffs, I also follow this procedure,
so that they can organize their activities according to the plans and policies. I think clarity in
vision is important in terms of accomplishing the goals. I feel that believe in the capability is
crucial for achieving the targets. In the training, I tell the staffs to increase their
understanding about the issues, as knowledge is limited. I engage them into the observation
learning by assigning them projects. While doing the projects, they observe the perceptions,
ideas and thoughts of the scholars, which I think is necessary for concretizing the learning
experiences.
I can mention the aspect of creative visualization, which is important for the staffs to
attach a free-flowing approach to the thoughts, feelings, emotions and ideas. I take the
initiative or organizing art shows, which exposes the staffs to creative arts. They visualize the
arts and express them in their narration. This helps in upgrading the competency, capabilities
and flexibilities over language and speech. This is done in the form of tests, in which scores
are awarded for assessing how well the staffs can express themselves about a particular topic.
I motivate and encourage the staffs to take risks, as it is an agent for diversifying their
thought processes and judgmental capabilities. These activities to which the staffs are
exposed assists them in getting clarity regarding the demarcation between problems and facts
(Lyubovnikova, Legood, Turner and Mamakouka 2017). In this, I take special care of the
fact that the staffs do not get dejected by having a sight of the problems. The staffs are
instructed to indulge in motivational activities, so that they do not give up easily. I can cite
the reference of extra training classes, which helps the staffs in developing on the areas,
which needs to be modified.
One of the motivational areas, which I focus in the supervision and training revolves
around the assessment of how the staffs utilize their energy in the acquisition of new skills for
concretizing their experience. Rationality and consciousness in this approach is assistance for

MANAGEMENT
overcoming the hurdles, which act as an obstacle in the process of accomplishing the
identified and the specified targets. Planning needs to be done for concretizing the learning.
Mention can be made of the personal development plans, which enhances the awareness
about the areas, which I need to improve for setting a positive example for the staffs. Here,
considering the arguments of Manz (2015), I can relate Transformational leadership theory,
which is assistance for altering the personality for enhancing the corporate image. I can also
relate the transactional leadership theory in this context, as information needs to be
exchanged for increasing the mutual understanding with the team members. I think Great
Man Theory and Trait Theories is also relevant in terms of preparing corporate leaders
through inculcating the foundation for polishing the organizational behaviours.
I consider the parameters of time management, regulation of the emotions, financial
stability, relationship management and physical strength for unleashing the leadership skills,
competencies and capabilities. In supervising the performance of the staffs, I consider these
disciplines, which helps me to assess the outcomes in the upcoming years. I supervise the
process of developing future planning in case of the staffs by looking after their approach
towards managing the available time. This planning is assistance for securing the future and
discussing on the issues, which can act as obstacle in accomplishing the goal of establishing
my own business in communication in the next 10 years. I think considering the alternatives
is crucial in case the original plans fail. Consciousness in this approach seems fruitful for
averting discrepancies in getting the results. Circumstances helps in preparing the staffs to
make most of the skills for attaining better results (Baron 2016).
I assist the staffs to make new congruent and committed decisions for performing the
tasks according to the plans and programs. The most important aspect is that of exerting the
power, which needs to be measured for averting the exploitation of the provided power. I
encourage the staffs to take initiatives for moving on in their life. In this, I make it a point to

MANAGEMENT
supervise their thought processes for ensuring that they do not deviate from the tracks. The
approach towards decision making shapes the destiny of the staffs, as it indicates the arenas
through which the thought processes venture. While supervising this performance, I
implement my learning experience in the disciplines of decisions what to focus on; utility
benefits of the decisions and the actions, which are needed for creating the desired results.
Conscious endeavour to upgrade the standards and quality of the performance is assistance in
terms of gain unquestionable ability. In this context, I implement the internal systems, which
enhance the virtual learning skills of the staffs. This systems also has the connotation of
invisible force, directing the operations towards regulating the emotions (Higgs and Dulewicz
2016). In this, I can state that evaluation is crucial, which is exclusively driven by the
subconscious mind.
I think consideration of the past experiences is necessary for organizing and securing
the future. Unleashing my leadership capabilities would act as an agent in terms of
improvising on the primitive instincts. I think if I go by the saying ‘practice makes a man
perfect’, I would be able to improvise on my performance, which is needed for supervising
and controlling the performance of the staffs. I need to be competent with the universal laws
for maintaining the traditionalism. In this case, my approach needs to be objective rather than
subjective for diversifying the thought process. As a matter of specification, I need to set
standards for me and seek ways and means to accomplish the targets. For this, I need to
develop action plans and consistently evaluate my performance. In this, my approach would
be to detect the motive behind each step. This would generate tactfulness within me, making
me cautious and conscious of the actions, which I would perform for upgrading the standards
and quality of my performance. Taking assistance from the experts would be assistance for
averting the mistakes within the performance. Both side communication would be productive
in terms of achieving effective solutions for applying quality monitoring techniques.

MANAGEMENT
I think imparting the knowledge, which I gained would be a planned and reasoned
action towards polishing the skills, expertise and knowledge of the staffs. Motivation is the
key towards extracting the required labour.

MANAGEMENT
Bibliography
Baron, Louis. "Authentic leadership and mindfulness development through action learning."
Journal of Managerial Psychology 31, no. 1 (2016): 296-311.
Higgs, Malcolm, and Victor Dulewicz. "Developments in leadership thinking." In Leading
with emotional intelligence, pp. 75-103. Palgrave Macmillan, Cham, 2016.
Jiménez, Paul, Bianca Winkler, and Anita Dunkl. "Creating a healthy working environment
with leadership: The concept of health-promoting leadership." The International Journal of
Human Resource Management 28, no. 17 (2017): 2430-2448.
Komives, Susan R. Leadership for a better world: Understanding the social change model of
leadership development. John Wiley & Sons, 2016.
Lyubovnikova, Joanne, Alison Legood, Nicola Turner, and Argyro Mamakouka. "How
authentic leadership influences team performance: The mediating role of team reflexivity."
Journal of business Ethics 141, no. 1 (2017): 59-70.
Manz, Charles C. "Taking the self-leadership high road: Smooth surface or potholes ahead?."
Academy of Management Perspectives 29, no. 1 (2015): 132-151.
Mirvis, Philip H. "5. Increasing managers’ self-awareness through storytelling and mask-
making." Preparing for High Impact Organizational Change (2019): 57.
Rosenbach, William E. Contemporary issues in leadership. Routledge, 2018.