Level 5 Diploma: Service Improvement, Entrepreneurship Report

This report delves into the crucial aspects of service improvement, entrepreneurship, and innovation within the adult care sector. It begins by emphasizing the significance of entrepreneurial theory and skills, differentiating between entrepreneurship and innovation, and highlighting the importance of fostering an entrepreneurial culture. The report then explores the factors that influence growth and change, including political drivers, regulations, and funding, and analyzes the wider market and potential future demand within the adult healthcare landscape, considering the impact of national care services and related challenges. Furthermore, it addresses the development of a vision to engage and inspire stakeholders and customers, emphasizing the importance of embracing and inspiring change through legislative adjustments, revenue funding shifts, and managerial strategies. The report also identifies areas for improvement, such as driving changes in service and operation strategies, leading by example, and business development, while examining change management theories, models, and tools, including the K Lewin Change Management Model. Ultimately, the report underscores the vital role of innovation and business development in achieving organizational success and adaptability within the dynamic adult care services market.

Service improvement,
entrepreneurship and
innovation

Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY ..................................................................................................................................4
1.1 Importance of entrepreneurship theory and skills..................................................................4
1.2 Factors influence growth and change....................................................................................5
1.3 Wider market and potential future demand...........................................................................6
1.4 Vission to engage and inspire others.....................................................................................6
2.1 Importance of embracing and inspiring change.....................................................................7
2.2 Area of improvement.............................................................................................................7
2.3 Theories, model and tool of change management.................................................................8
2.4 Innovation and Business Development .................................................................................9
3.1 Personal role in developing vision for services...................................................................10
3.2 Recognising areas within own services for improvement...................................................10
3.3 Review drivers related to the area of service for improvement...........................................11
3.4 Evaluation of research findings for future decision ............................................................11
4.1 Organisation aspects that need to be improved ...................................................................11
4.2 Identification of growth and development opportunities.....................................................12
4.3 Culture support innovation, change and growth..................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Entrepreneurship termed out as multifaceted activity that involves creativity of human,
financial resource and fosters the discovery and leads to outcomes that aids to accomplish growth
to organisation ventures. Therefore, innovation and entrepreneurship is highly relevant to
establish business activities appropriately. Innovation is one of the crucial components and this
also useful to firm long term success. The main purpose of innovation is to continue take steps to
grow ad renew entity with new and better commodities. Additionally, entrepreneur skills is
defined as an ability that turn into actions. This is inconclusive of creativity, innovation and risk
to plan and manager the working effectively.
The present report is based on topic as service improvement, entrepreneurship and
innovation. Therefore, main purpose is to bring innovation that aids to conduct the business
practices effectively and efficiently.
Furthermore, report will cover the activities as significance of entrepreneur theory and
skill in relation to services of the audit care. Therefore, report will outline the components and
drivers that has wide impact on provision of services. In addition to this, assignment will
understand that how to develop vision for the future services.
MAIN BODY
1.1 Importance of entrepreneurship theory and skills
Entrepreneurship theory specifies as the mental and emotional aspects of entrepreneur
that enable the entrepreneur to drive the entrepreneurship business.
Difference between entrepreneurship and innovation
Entrepreneurship: Entrepreneurship is more like using an innovative or unique idea to build a
business empire (Berbegal-Mirabent, Gil-Doménech and Alegre, 2016). Entrepreneurship
require the business sense that enable the entrepreneur to achieve the commercial success in
market.
Innovation: Innovation can be precisely specifies as bringing or creating something new that
can influence the society. Innovation don't seek a commercial sense as the motive is not to earn
profits.
Entrepreneurial Culture: Entrepreneurial culture specifies as the shared beliefs and values that
enable the entrepreneurs to convert the unique and innovative idea into a successful business
model.

Innovation Culture: Innovation culture is an environment that focuses over new and unique
idea (Yusuf and et.al., 2019). Innovation culture enable the leader's in organisation to
experiment and utilise new and different practices to conduct business operations.
Developing culture: Innovation play the crucial role in the success of business organisations
specifically for the entrepreneurs as they try to build a business empire by using innovative idea
(Hoang and et.al., 2018). To build the culture that can support innovation and change in the
business organisation a strong leadership is needed. Strong leadership that can inspire the
employee's to channelise the volatile approach for operational practices. Inspiring employee's to
try new ideas in working practices is also a great way to develop the innovation culture in
organisation.
Health care is a wide industry that seek new ideas and innovation to scope up with
changing needs and demands of the health care sector (Mollahosseini and et.al., 2017). The
leaders in organisation can motivate and inspire the employee's to think innovatively for bringing
new aspects in the sector. Contemporary theory of entrepreneurship is also a good approach
to bring innovation culture in organisation. This theory focuses over filling the gape by using
new ideas and techniques. To support the contemporary theory economic theory is used.
Economic theory focuses over providing incentives or benefits to support innovation in
organisation.
1.2 Factors influence growth and change
Various factors that influence the growth and change aspect of the organisation that
involve both internal and external factors.
Political Drivers: Political drivers are one of the major factors that influence the growth and
change in adult health care sector. Political factors involves various governmental policies
related to the corporate organisations in country (Jahnke and et.al., 2018). Innovation has
become one of the leading demands of adult health care as every day new researches coming out
that highlight about the new aspect of health care so to bring new elements such remedies and
other aspect innovation play the crucial role and governmental policies play the crucial role in
bringing new elements with the support of innovation.
Regulation: Regulation involve all governmental boundetions for using and trying new ideas.
Governmental regulation is also a major aspect that many create obstacle for the entrepreneurs

and corporate houses to bring new aspects in health care (Cresci, Maggi and Sbraccia, 2016).
Health care is a risky sector as any wrong innovation can be proved dangerous for the society so
the entrepreneurs and organisations needs to face various regulations.
Funding: Funding is among the major aspect of bringing change with innovation and also in
growth of the businesses. To innovate and expand the business area corporate organisations seek
funds to operate operations associated with change and growth.
1.3 Wider market and potential future demand
Various elements that influence the market and potential demand in adult health care
sector such aspects comprises with market and expected demands.
National Care Service: National health care is a precise health care services in UK that are
funded by people in UK. National care services is also the largest single entity in health care.
The range of national care services in UK made it a tough market competitors for the
entrepreneurs and corporate houses in health care sector (Kelly, McConkey and Craig, 2019).
Wider market positioning of national care services has improved the reliability of the services in
the people of UK that has also influence the product demands of other adult care business
organisation and entrepreneurs.
Reliability over such services influence the procurement decisions of buyers in UK
Challenges: National health care and other NGOs in UK based on health care of adults has
improved the challenges for corporate houses as such body's has rather served the cheaper
services or even the free health care services that earned a lot of trust of people in UK for such
services which resulted into reduced market demand for the products of corporate entity's in UK
(King and Stevenson, 2017). The increasing demand and market reach of such National care
services is also seemed to have a great challenge for other corporate organisation to keep sustain
in the market in future. Other future challenges also involve eligibility, need and demand, quality
and efficiency and other associated challenges.
1.4 Vission to engage and inspire others
Entrepreneurs use the innovative ideas and models to run a business organisation that
also involve different vision for all the entrepreneurs. Vision also specifies differently for
different aspect of the business organisation.
Stakeholders: Stakeholders are the major aspect of the business that play a huge role in
sustainability. To motivate both the stakeholder internal and external vision regarding the

profitability is a prior vision for the entrepreneurs. Vision also consist the ways to improve such
profitability and growth.
Customer's: Vision of the organisation in respect to the customer's is associated with the
services of the organisation. Various approaches to improve the health care services is also
influenced the vision.
Vision is a driving tool behind the efficient operations of the company as the
entrepreneurs and management set goal and targets based on the vision of the organisation.
Vision also involve the legislative requirements of the organisation (Tang, 2019). Vision is more
specified as the purpose of operations of organisation.
2.1 Importance of embracing and inspiring change
Entrepreneurs bring various changes in the organisation structure and practices based on
the external and internal aspect of the business. Several factors work behind the process of
change that can be specifies as follows.
Legislative change: Management and entrepreneur make various changes that also inspired with
changes in the legislation and government policies. Changes inspired with legislation of country
is also considered as mandatory change in the organisation. Government make changes in
policies and many timers in the country laws as well to support the business organisations.
Legislative changes enable the better operations for the corporate organisations.
Revenue funding change: Based on the operational requirement's management and
entrepreneurs make several changes related to the funding to maintain effectiveness of all the
operations of the company. Many times due to new technique's organisation save time and
money for conducting the same operations and it also influences the funding decision for such
operation department.
Managerial strategy: Changes in managerial strategies influenced with various internal and
external aspects associated with the business organisation (Rissanen, 2016). After analysis
management and entrepreneurs entertain such change to get the better revenues and operational
efficiency.
2.2 Area of improvement
Based on the analytical review various changes can be entertain to improve the work
efficiency and effectiveness.

Driving changes in service and operation strategies: Market is one of the fluctuating aspects
of business as it changes constantly. Constant changes in market also seek changes in practices
and strategies. To achieve the higher productivity from the operation organisation needs to
implement changes in practices such as marketing and other operational strategies. Entrepreneurs
also make strategies to expand the existing services or products associated with adult care
services.
Leading by example: Entrepreneurs are meant to innovate and change by takin risk and in such
a process entrepreneurs set examples that can be followed by others or inspire other rmployee's
in organisation towards the change (Coulson-Thomas, 2016). Entrepreneurs can inspire others by
implementing new strategies such as trading health care services over internet or with the use of
apps or website of company. Such changes enable the company to improve the profitability and
also enable the management to set an example.
Business development: Developing business by introducing new aspects such as new services,
practices, new products and also to expand the business area by launching stores or outlets in
other locations. All such aspects of business development enable business houses to improve the
profitability and market share.
2.3 Theories, model and tool of change management
Major theory and model that lead the corporate houses to implement change management
in organisation are as follows.
K Lewin- Change Management Model
K Lewin Change Management Model practices change in three steps one is Unfreeze,
second is change and the last one is refreeze.
Unfreeze: In the process of unfreeze the entrepreneurs and management determine all the
aspects of organisation that needs to be changed. In this process management also evaluate the
suitable reasons behind the change. After identification of change management analysis the
support from stakeholders towards the change. After analysing the support the management also
tackle all the doubts in respect to the change so the further steps can be taken to implement the
change.
Change: To implement the change management communicate change with all the associated
entities to such change process. While communicating management also convey various benefit
attached with the change. After conveying management implement actions for change.

Refreeze: In the process of refreeze management anchor the change in the culture. Management
and entrepreneurs also create ways that enable the organisation to sustain such changes for the
longer period of time (Hammoudi and et.al., 2016). Respective training and support also
provided to human resources for adopting the change effectively.
Apart from other associated models with change management such as D Kolb, D
McGregon Theory and others K Lewin Change Management Model is most suitable change
management model as it implements change in the analytical ways that guide the management to
implement only the required changes.
2.4 Innovation and Business Development
Change management provide reasonable changes in various aspects of the business
organisation that enable the business to grow and develop.
Service vision: Entrepreneurs in adult care services implement changes with the vision of
improving services or product qualities to achieve better customer satisfaction. Innovation and
change expand the vision of organisation in term of services and efficiency.
Service Strategy: Entrepreneurs also innovate and change in forming strategies related to the
services of adult health care. New techniques such as using analytical review with the use of
information technology and other effective changes implemented in process of business
development.
Operational planning and delivery: Entrepreneurs also innovate in operational planning such
as new practices, change in operations hierarchy using new machineries and other associated
changes for improving the productivity of operations (Lowe and et.al., 2019). To cope up the
changing needs and demands entrepreneurs also innovate for improving the delivery as many
organisations and entrepreneurs has started to deliver services and products online. This also
involve solving the customer grievances.
Service quality: Adult health care is one of the competitive sector in corporate world. To sustain
in such a competitive environment its crucial for the entrepreneurs to improve and upgrade the
service quality to cope up with the expectations and needs of the customer's and market as well.
For improving the service quality entrepreneurs use several strategies such as fast solution of
customer grievance, taking review for customer satisfaction and various other strategies that
guide the entrepreneurs to implement various changes to upgrade the service quality.

3.1 Personal role in developing vision for services
Entrepreneurs play the huge role in developing vision for services. Based on the ultimate
goal of the business entrepreneurs conducts various planning related to the maintenance and
growth of the business. Entrepreneurs also analyse the market competition at both national and
international level for setting business strategies related to the growth and operations of business.
Entrepreneurs also critical review about the existing services based on the vision and market
competition. Critical review about the existing aspect guide the entrepreneurs to implement
changes for upgrading the quality of service. Many times entrepreneurs also redesign the entire
structure to cope up with the need of the market and customer's. To review the market
entrepreneurs evaluate various data of the customer's (Marley, 2017). Reviewing data enable
entrepreneurs about the existing potential consumer base in adult care. After reviewing about all
the above aspect entrepreneurs evaluate the resources to implement plans for the business
development. Entrepreneurs play the huge role in market analysis, resource analysis and other
associated analytical review. Based on the analysis entrepreneurs take decisions for
implementing change that enable the organisation to reach the potential consumer base.
Entrepreneurs also take decisions related to introducing new technologies for taking competitive
advantage. Entrepreneurs also potentially review the risk associated with such new technologies
and techniques. Responsibility of entrepreneurs is not only associated with introducing the
change but also in implement the proposed change. All such aspects of change management is
aimed towards improving and updating the existing services of the organisation in adult care.
3.2 Recognising areas within own services for improvement
Process of change also involve the analysis of existing services. Entrepreneur and
manager review the existing strategies use for operational planning and delivery of services.
Analytical review of existing organisation aspect entrepreneurs also take views of employee's
and stakeholders of organisation about the existing services and process. Management and
entrepreneurs take also the views of retailers and delivery agents to introduce the possible
development. Customer's reviews about the existing services and practices also considered for
improving existing services. To attract the business opportunities and growth its crucial for the
business organisations to not just launch of new products and services in adult care but also to
upgrade and improve the existing services and products quality. Improving of existing services

will motivate the management to achieve higher customer satisfaction which will also resulted
into sustaining the existing customer base for the long time.
3.3 Review drivers related to the area of service for improvement
To analyse about all the possible improvement in area of service entrepreneurs and
managers review government studios about the adult care sector and its growth related. Various
other studios such as CQC report (Wagner, 2018). CQC report is a well suitable base to analyse
about the satisfactory aspect of the existing services of company. Based on the findings of
reports the management and entrepreneurs can evaluate the possible area for business
development and operations. Many other reports such as internal quality assurance report and
formal service user reviews are also a useful tool to analyse the possible development in business
area. In process of analysing the area of service for improvement current strategies use for
business is also analysed by entrepreneurs and management. If any possibility exist to improve
the strategies entrepreneurs take suitable decisions. Digital technology is also a dominating tool
when it comes to expanding the business area. Entrepreneurs and managers also take decisions
over new technologies or updating the existing ones if new and updated technology enable the
management and entrepreneur to reach more customer base. Market need is also a driving tool
behind the organisation success. If the organisation not sufficient enough to cope up the existing
need and demands then it won't be able to sustain in the market. So analysis over need fulfilment
of market is also conducted by entrepreneur and managers to analysis about the possible
improvement and development in services or business area.
3.4 Evaluation of research findings for future decision
Based on the evaluation and study about various internal and external aspects
entrepreneurs and management analyse all the major findings to improve the service quality.
Such analysis will be comprises with strategy design, operational delivery, internal policy,
recruitment, work force training and development, quality monitoring, service user involvement
and other aspects of business. All such analysis about different aspect of business will enable the
management and entrepreneur to take suitable decisions for the growth and development of
business.
4.1 Organisation aspects that need to be improved
Based on the various reviews and analysis suitable decisions takes to improve the
existing services and practices. Adult care is one of the fluctuating sector that offer constant

change in strategies, services and products to cope up with the market competition. Based on the
analytical review various improvement introduced by the management in business strategies,
operation strategies, growth strategies, products and services related strategies. Many times
changes leads to several new business opportunities for the business organisations.
4.2 Identification of growth and development opportunities
Constant changing nature of adult health care give various growth and development
opportunities to business organisations in respect of launching new products and services.
Companies and business organisations associated with the adult care services keep huge budget
for research and development for new products and services (Taylor, Santiago and Hynes,
2019). Launching of new products and services immensely expand the business area by
improving existing customer base. Entrepreneur also in cash development opportunities by
entering into a new market by business expansion.
4.3 Culture support innovation, change and growth
Organisation culture is specifies as the mind set of management in the organisation.
Change is a constant process and every organisation sustain the innovation culture to implement
various changes in the organisation to cope up with the existing need and demand of the sector
(Feldman, Siegel and Wright, 2019). Organisation culture create huge impact over innovation
change and growth in the organisation. If the management and higher authority in organisation
think volatile it will support the innovation in the organisation with the constant support towards
using new techniques and strategies. Many time's innovation in techniques transform the whole
sector like transformation related to the information technology and many others that has
transformed the entire business structure and it has also provided immense growth and
development opportunities to corporate organisations.
CONCLUSION
How entrepreneurship and innovation is differentiated is concluded in this report. This
report also concluded about the entrepreneurship culture and how it impacted the organisation.
Aspects associated with the innovative culture has also concluded in this report. Various aspects
of the innovation culture has concluded that effectively support innovation, change, development
and growth. Various aspects of the culture that support innovation and development has
concluded in this report. Economic theory and contemporary theory of entrepreneurship has also
concluded in this report. This report concludes about how both the theories implement various

changes in organisation after analysing different asp[ect of change management. Involvement of
various external and internal drivers in growth and development of business organisations. This
report also conclude the analytical review about the market of adult care and potential market
demand. How vision of organisation drive the employee's and management to achieve
organisation targets and goals. Various role of leadership in change management has also
concluded in this report. Role of theories of change management in implementing change has
also concluded in this report. Aspect related to the innovation and how innovation impact the
growth and development of businesses has concluded in this report. Various aspect related to the
personal role of management in change and development for business. Effect of various drivers
over area of service improvement has also concluded in this report. Various aspects of
organisation that needed to be improved is concluded.

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Online:

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