Leadership and Management in Service Industries: A Detailed Report

This report provides an overview of leadership and management principles within the service industry, with a focus on the influence of technology. It begins by exploring classical management theories and different leadership styles, including autocratic and transactional approaches. The report then delves into Handy’s theory on organizational culture, specifically analyzing role culture, task culture, and work-hard, play-hard culture. It also compares and contrasts management and leadership styles, highlighting the roles of leaders and managers. The impact of technology on leadership and management activities is discussed, as is the future of leadership styles like laissez-faire leadership. The report concludes by emphasizing the importance of both managers and leaders in achieving organizational goals and enhancing employee performance. The report uses the context of Wa-Pila hotels to illustrate the practical application of these concepts.

Leadership and
Management for
Service

Table of Content
• Introduction
• Leadership in Past
 Leadership in Past
 Leadership in Past
 Conclusion References

Introduction
Leadership refers to an action of leading group of people and
organisation. It is an art of motivating group of people, which
act towards attaining common objectives. The leadership is an
ability of people to influence as well as guide the followers
and some other members of company. Management is
required for an organised life and important to run all kinds of
management.

Leadership in Past

Different classical management theories
Classical management theory is branch of the management
theory that evolved around 19th century. It is based on belief
that employees only have the economic and physical
requirements.

The different kinds of classical management theories mention
below:
 Scientific Theory
 Bureaucratic Theory
 Power culture
 Person culture
 Autocratic leadership
 Process culture

Autocratic leadership – In this concept, leaders do not listen
anyone else in the organisation and all the decisions are made
by them. No one can ask questions or provide suggestions to
leader as it is considered as resistance instead of advice. This
form of leadership was used in old days when innovation
wasn't part of mainstream businesses but now it is rarely used
in any organisation as is not considered as a practical
approach.

Leadership in Present

Handy’s Theory- This theory is developed through Roger
Harrison and Charles Handy in practical manner. Different
components of this theory are mention below:
Role Culture- In this culture, every employee of Wa- Pila
hotels are delegated their roles and responsibilities based on their
qualification, interest to give their best.
Different types of organisational culture

Continue…
Factors that determine culture of Wa- Pila hotels
Leadership- It is one of the most necessary factor that affect the
culture. Leaders should be mindful regarding rules they
develop and way in which they act regarding actions, which
they take. The thinking of a leader affecting decisions of
everyone.

Roles of a leader and a manager
Leaders are those people, which do right things and guide team
members in proper direction. Different roles of leader mention
below:
• Motivating employees
• Guiding employees

Continue…
Managers are responsible for administrating and controlling
employees and group. Managers implement the plans and
policies at workplace and focus on attain set target. There are
some roles of manager mention below:
• Liaison Role
• Monitor role