Leadership and Management for Service Industries: Premier Inn Report

This report delves into the critical aspects of leadership and management within the service industries, utilizing Premier Inn as a case study. It explores classical management theories, the roles of leaders, and diverse leadership styles, with a specific focus on democratic and coaching leadership. The report provides a comparative analysis of management and leadership styles, evaluating their merits and demerits, and justifying talent management as a contemporary model. It investigates internal and external factors influencing talent management, such as organizational culture, management interconnections, and digital disruption, and analyzes their impact on Premier Inn's structure. The report also assesses current leadership and management skills, emphasizing the significance of talent management and leadership in the service sector, and concluding with a comparative overview of management systems.

LEADERSHIP AND
MANAGEMENT FOR
SERVICES INDUSTRIES

Table of Contents
INTRODUCTION...........................................................................................................................3
Activity 1.........................................................................................................................................3
Several classical management theories in relation to hospitality industry..................................3
Role of leader and leadership styles using in firm......................................................................5
Review a particular leadership and management styles in company..........................................6
Compare management and leadership styles in firm and their relative demerits & merits........6
Evaluating current management and leadership styles at organisation.......................................6
Talent management as contemporary leadership and management model.................................7
Investigating external & internal factors that influence talent management styles.....................8
Macro and micro environment analysis that influences structures of company.........................8
Critical view on changes in management styles using talent management tactics.....................9
Assess Management and leadership soft and hard skills............................................................9
Further leadership and management skills required by hospitality industry...............................9
Role of talent management and use of talent development for developing retention and
training in sector........................................................................................................................10
Evaluation of present and further leadership as well as management skills.............................10
Significant of talent management and leadership skills needed in hospitality industry...........10
Activity-2.......................................................................................................................................11
Covered in poster......................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership and management are one of the most important components of businesses
success within specific sector. Leadership means about obtaining people to believe and
understand vision set by the leaders for organizations and to work with them on achieving their
aims, while management is more about managing and making sure daily activities are occurrence
as they should. The current study is based on Premier Inn which falls under categories of leading
hotels in UK hospitality industry. This report will explain varied classical management theories
in context to industry, leaders role, varied leadership styles & specific management leadership
form in firm.
This assignment will contrast & compare leadership and management styles and justify
talent management as contemporary management & leadership model. Furthermore, it will
justify external and internal factors that impact talent management styles, critical analysis on
particular changes in management styles utilizing talent management strategies and also clarify
hard and soft current management & leadership skills. This study will discuss role of talent
management, its importance and leadership skills needed in service sector. Moreover,
comparison between management systems also discussed at the end of this study.
Activity 1
Several CM theories in relation to hospitality industry
There are three different types of classical management theories available in business
world that can be used by any company while operating and managing business activities within
hospitality industry (Stone and Rosopa, 2017).
Scientific management theory by Taylor-
This concept is made up of four important principles that plays vital role within company
when manager follow it in effective manner.
 According to the first principles of above theory, manager do not stuck in set plan or
routine with old methods of completing work, they should be constantly experimented
something new that can increase productivity and make work easier do to.
 Harmony is the second principle of this theory, which stated that management within
sector must create inclusive environment at workplace. It enhances motivation and
performance level of existing staff working under chosen industry.

 Third principles named cooperative, that means all activities in work place done by
varied people can be carried on with a spirit of common cooperative. Manager in
hospitality industry work with their employees to determine standards
 Development of every person to their greatest prosperity and efficiency is the last
principles of this theory, which stated that efficiency of workers should be taken care of
right from their selection, manager must arrange training programme for everyone.
Administrative theory by henry Fayol-
Along with the above classical management theory, Fayol administrative concept is also
quite beneficial in context of hospitality industry (Chahine, 2020). 14 principles of this theory
listed below-
 Division of work-manager by following this principle while managing work hospitality
industry divide each task equally to specific person according to their abilities and skill as
well.
 Accountability and authority- management is right to give command and have power to
get obedience, they should be capable to give orders.
 Discipline- accordant to this principle, management and employees must respect an
follows rules that govern company as it make them able to work effectively.
 Unity of direction- with this principle hospitality companies move their employees
towards a common objective in same direction.
 Unity of command- only one leader or manager should lead a team that prevent people
from misunderstanding.
 Subordination of individual interest- in organization operating under hospitality
industry, employees interests must not take precedence over business interest as whole.
Bureaucratic theory-
Along with above two classical management theories, it also relates to hospitality
industry and its management practices. According to this concept bureaucracy is basis for
systematic and appropriate formation of companies operating under chosen sector and it is
designed to assure economic effectiveness and efficiency. It is one of the best models for
hospitality management and its activities in term of bringing businesses power structure into
focus. It constitutes most effective and rational manner in which human action can be managed

and that systematically processes to maintain order and eliminate favouritism by using
appropriate methods.
Role of leader and leadership styles using in firm
Coach-
Leader in hotel play vital role as coach, they have an accountability to develop team to
succeed in their roles and prepare them for future roles by appropriate coaching (Mesdaghinia,
Rawat and Nadavulakere, 2019).
Motivator-
Role of leader in Premier inn according to which they motivate staff by applying different
techniques or methods to perform even better. Leader in workplace by playing role as motivator,
drives applicants towards achieving common aims and business objectives.
Provide clear vision-
Leader cater clear vision to employees which make them able to accomplish their task
and work according to roles. They always set clear vision in front of staff through which
employee work in way to achieve or fulfil it.
Forms of leadership-
In context of Premier Inn hotel, leader use the most common leadership style that is
democratic and coaching style. According to democratic leadership style, leaders take opinions
from employees which makes them feel a part of business (Miloloža, 2018). They share
important information with applicants about anything that affect work accountabilities and
enhance morale. Furthermore, with coaching leadership form leader in hotel seeks to unlock all
workers potential.
Review a particular leadership and management styles in company
Democratic leadership style and visionary management style can be use in Premier Inn
hotel that is quite beneficial for its business growth & success. With democratic leadership style
leader brings more viewpoints from employees which make work effective (Goonetileke and
Samarasinghe, 2019). This form allow leader for more efficient problem solving. Furthermore,
visionary management style also work effectively, it helps manager to communicates specific
purpose and allow them to guide that workers believe in, that convinces applicants to work hard
to execute management vision.

Compare management and leadership styles in firm and their relative demerits & merits
It can be said that demonstrate leadership form is much better than visionary management
style can be use in Premier Inn hotel. Here, the comparison between both forms is based on their
comparative advantages and disadvantages.
It can be said that, democratic is one of the best leadership styles it helps to increase
motivational level of staff and enhance job satisfaction among existing workers. The merits of
this form include encouraging innovation and innovative solutions to hotel. On the other hand,
visionary management style helps employees see aims and stay concentrated on it which makes
them capable to achieve it on timely manner.
Merit and demerit of leadership style-
Democratic form builds team based connections, the best advantages of leadership style
is that it improves relevant knowledge of group (Rao, 2017). But, it can cause disharmony when
it is misapplied by leader in Premier Inn hotel.
Merit & demerit of management style-
It cater clear idea of whole aims that workers is working towards. But it only focusses on
what happening in future it less focused on current needs or situations that is not effective at all.
Evaluating current management and leadership styles at organisation
It can be said that democratic leadership style in hotel gives workers a look at bigger
image. In workplace, it makes work become easier or simpler for everyone because leader
provide common group which make applicants able to move towards same thing which is quite
beneficial for Hotel in term of increasing profit margin even better. Furthermore, by using
visionary management style manager within Premier in hotel can help collect troops and remind
workers of why they are here, what their accountabilities and roles in the future of business is
and how good it can feel one they have attained aim as a group.
Talent management as contemporary leadership and management model
Talent management is defined as methodically managed, strategic procedure of obtaining
right talent onboard and supporting them increase to their optimal competencies keeping
business objectives in mind (Kram and et.al., 2020). It can be considered as contemporary
management and leadership model because it generally categorized into five key areas like
planning, attracting, retaining, developing and transitioning.

All these activities are related to management and leadership activities. For example,
according to management model manager role is to create an effective plan in context of
business as well as employees growth. Management creates strategies and leadership act
accordingly to provide positive outcomes.
Transformational leadership style-
With this style leaders can encourage and motivate their staff in effective manner which
is really very essential for business in term of creating inclusive work culture at workplace. It can
be said that by communicating with staff members and inspiring them, leaders encourage
applicants to contribute in achieving aims of companies.
Situational leadership style-
Illustration 1: Talent Management Procedure
(Source: What is Talent Management? 2019)

The principles of this theory change way of handling situation and managing staff
working activities. According to this concept, leaders should always analyse overall situation and
workplace practice and also consider factors that impact workplace environment as well as
employees performance. They need to act accordingly and implement solutions which solve
issues on timely manner.
Investigating external & inter al factors that influence talent management styles
There are several factors accessible in corporate world that influence talent management
forms. Organizational culture, management interrelationship and employee engagement are
included in list of internal factors that can affecting talent management forms. Moreover,
stakeholders, digital and innovation disruption and globalization are the external elements that
also influence same thing as mentioned above.
Macro and micro environment analysis that influences structures of company
Internal factors-
Organizational culture- it can be said that, culture of Premier Inn hotel affect talent
management styles positively (Mahajan, 2019). It is the main to firm ability to manage their
knowledge more efficiently. Inclusive culture in company contributes to workers level to
commitment and inspiration in firm. The support of workers make manager able to identify skill
gaps and allow them to improve it effectively. It also influences structure in hotel as it help to
build strong bond between functional and operational departments which in return make all
workers at different level able to achieve set aims.
Management inter connections- it is another internal factor that impact on Premier in
structure and talent management. When manager build good relation with employees from top to
bottom they can manage talent within firm in systematic manner. With good connections,
manager can discuss requirement for skilled applicants within any departments and fill vacancy
by hiring talented candidate who are able to contribute in achieving competitive advantages.
Employee engagement- this is the most effective and beneficial factor that influence
structure of company positively in term of increasing productivity level and obtaining desire
outcomes. For instance, high employee engagement enhance performance of business and allow
them to get innovative ideas.
External factors-

Digital disruption- this external component put negative impact on talent management
activities. Because of this, the manager will see many problems while hiring new people, such as
will not be able to quickly reach those people who need jobs. These were also affect on the
structure of the Premier inn hotel, such that the company will have to chose flat structure instead
of hierarchy due to lack of skills applicants.
Globalization- it is one of the most effective external factors that influence positive
manner both Premier in structure and talent management styles (Vaiman and et.al., 2018). For
example, due to globalisation company can enter into new market place whereby using digital
marketing tools they can advertise vacancy and hire knowledgeable applicants which in return
help to change overall structure of business and make it in form of hierarchical. Premier inn is
able to gain attention of new consumers as they have strong workforce which is one of its
strength.
Managing diverse talent- it is another external factor that put high pressure on human
resource management and managers. It requires a lot of efforts and consumer time as well that
affect further activities. It influences existing organizational structure in positive manner as it aid
to allow workers perform productively and effectively.
Critical view on changes in management styles using talent management tactics
Six different types of talent management strategies accessible in context of Premier Inn
hotel that can be use by manager in order to obtain many benefits such as they can build strong
workforce. The best strategy is giving employee rewards and recognition that is quite beneficial
for firm. By using this tactic manager can change their management style in effective and
positive manner. Before using it, management did not pay much attention to work of employees,
but after using this strategy they gain many benefits in term of retaining talented people and
increasing their motivational level rather than before.
Assess Management and leadership soft and hard skills
Hard skills-
Within hospitality industry legal and planning as hard skills needed for management job
role. For example, to manage legal matters of companies a person with legal skills require who is
able to handle all legal issue of hotels. Technology skill and training knowledge as hard skills of
leadership play important role in success of hotel.
Soft skills-

Along with this, problem solving and empowerment are considered as soft skills of
leader. For example, with problem solving skill leader in hospitality sector solve employees
issues related to work. Furthermore, communication and time management skills are also needed
in role of manager.
Further leadership and management skills required by hospitality industry
In context of further period, within hospitality industry planning skills will be needed
that can be achieved by conducting situational analysis and taking suggestions from experience
holders who are working within same sector since for so long.
Furthermore, it can be said that problem solving skills will be required in the future by
hospitality sector which is really very important for them to have. This skill can be achieved by
the leaders when they known who to make a quick decision and solve issue. They need to
identify problem before providing solutions and understand point of view of employees along
with management as well.
Role of talent management and use of talent development for developing retention and training
in sector
Talent management play significant role in Premier inn operating within hospitality
industry (Chung and D’Annunzio-Green, 2018). It helps to create a motivated and inspired
workforce who will stay with hotel in long run and always ready to do their best.
Talent development is set of integrated organizational human resource procedures
designed to develop, retain, attract and motivate employees. It will be utilized in employees
retention and developing training in sector. For example, work from home is one of the best
options or talent development strategy, from which manager can retain skilled applicant for
longer period. They will also identify further and current needs of workers which make them
able to develop effective training plan for all applicants.
Evaluation of present and further leadership as well as management skills
Problem solving as leadership skill and planning skills as management skills are
important for hospitality industry talent management. Leadership skill help leader to enhance
performance of workers by solving their issues at workplace. Planning skills is also beneficial
and important in regard to talent management as further strategies for Premier inn. With the help
of this ability manager can make plan to recruit people, all above skills are related to future
management and leadership abilities.

Current management and leadership skills such as legal and empowerment are play
important role for hospitality sector. It helps to handle legal matters of company and boost
morale of staff.
Significant of TM and leadership skills needed in chosen sector
Talent management is important in hospitality industry as it help to manage one of the
essential assets of companies that is people or workers. That is why Premier inn should make
attempts to effectively manage applicants to aid them develop their abilities and skill in order to
retain them.
Leadership skills are also very necessary in same sector as it help firm to motivate and
inspire their employees as well as help to build their morale.
It can be achieved by using taking part in training and development session where
experience person teach various things that is quite beneficial for a person to become effective
leader.
Activity-2
Covered in poster
CONCLUSION
By summing up above discussion, it has been concluded that by using appropriate
administration and leadership styles Premier Inn hotel can sustain for long in hospitality industry.
By providing training and development opportunities manager effectively and systematically
manage current skills of employees and allow them to develop the new skills. Furthermore, it has
been summarized that talent management play important role in hospitality industry as it help to
retain people for long and permit them to make a good commitment with company in term of
enhancing their productivity.

REFERENCES
Book and Journals
Chahine, Y., 2020. The Rationale of the Administrative Thought of ALI BIN ABI TALIB and
Administrative Schools (A Comparative Study). Journal of Public Administration and
Governance. 10(1). pp.159181-159181.
Chung, K.L. and D’Annunzio-Green, N., 2018. Talent management practices in small-and
medium-sized enterprises in the hospitality sector. Worldwide Hospitality and Tourism
Themes.
Goonetileke, M.D.N.A. and Samarasinghe, H.M.U.S.R., 2019. Impact of Motivational Factors on
Employee Turnover Intention in Taj Samudra, Colombo. Global Journal of
Management And Business Research.
Kram, K.E and et.al., 2020. Mentorship-driven Talent Management.
Mahajan, A., 2019. Relationship of Talent Management with Organizational Culture: A
Discussion Paper. Indian Journal of Industrial Relations. 54(3).
Mesdaghinia, S., Rawat, A. and Nadavulakere, S., 2019. Why moral followers quit: Examining
the role of leader bottom-line mentality and unethical pro-leader behavior. Journal of
Business Ethics. 159(2). pp.491-505.
Miloloža, I., 2018. Analysis of the leadership style in relation to the characteristics of Croatian
enterprises. Interdisciplinary Description of Complex Systems: INDECS. 16(2). pp.249-
264.
Rao, M.S., 2017. Tools and techniques to resolve organizational conflicts amicably. Industrial
and Commercial Training.
Stone, D.L. and Rosopa, P.J., 2017. The advantages and limitations of using meta-analysis in
human resource management research.
Vaiman, V and et.al., 2018. Macro talent management in emerging and emergent markets: A
global perspective. Routledge.
Online
Classical Theory of Management. 2019. [Online]. Available through:
<https://www.businessmanagementideas.com/management/classical-theory-of-
management/classical-theory-of-management-3-answers-theories-management/18261>