Leadership and Management: Past, Present, and Future in Service

This report provides a comprehensive analysis of leadership and management within the service industry, specifically focusing on the hospitality sector. It begins by exploring classical management theories and organizational culture, examining the roles of leaders and managers. The report then delves into past, present, and future leadership scenarios, evaluating different leadership styles such as participative and visionary approaches. It also discusses the influence of technology on management practices and the importance of adapting to future uncertainties. The report concludes by emphasizing the significance of both hard and soft skills in effective leadership and management, offering valuable insights for students studying hospitality management. This report is a valuable resource for students seeking to understand the dynamics of leadership and management in the service sector, and is available on Desklib, a platform offering AI-based study tools.

Leadership and
Management for
Service

Content
 Introduction
 Past Leadership Scenario
 Present Leadership Scenario
 Future Leadership Scenario
 Conclusion
 References

This presentation discusses different classical management theories and
organisational culture in addition with their role of leader and manager in
Wa-Pila organisation. Beside this, management and leadership style is
reviewed in context with hospitality sector.
Introduction

PAST LEADERSHIP
SCENARIO

Leadership and Management for Service
According to the classical management theories, employees within an
organisation posses economical as well as physical needs which
creates healthy atmosphere at workplace. In past, an organisation
uses scientific classical management theory

Organisational culture in Wa-Pila
Person culture: This culture is focused on assisting the managers by
focusing on the abilities and skills of the employees. Managers provide
opportunities to employees so that the employees can get the
recognition at the workplace. By adopting this culture, Wa Pila hotels
can motivate their employees through which firm can achieve higher
competitive advantage in the market.

Role of leader and manager
Bringing motivation by resolving the issues: The managers of the Wa
Pila hotels are responsible for developing the policies for motivating
the employees which are developed based on the input and
suggestions of the leaders. The leaders communicate with
employees for determining their issues and convey these to
managers so that they can develop the strategies for resolving the
issues as well as for motivating the employees.

Leadership style in Wa-Pila
Participative leadership style: The managers and leaders of the Wa
Pila hotels are mostly using the participative leadership style.
Through this style, they provide some power to the employees for
providing their suggestions and opinions to the managers and
leaders regarding the strategies and policies. This is beneficial in
enhancing the morale of the employees as their suggestions are
considered by the managers and leaders in taking the decisions.

PRESENT LEADERSHIP
SCENARIO

Leadership and Management for Service
There are traditional management theories that can help an organisation
in formulating an appropriate operational and hierarchical structure so
that all work related activities can be performed desirably. At present,
company is using Bureaucratic theory.
Bureaucratic theory: This theory was given by the Max Weber which is
associated with the administration of process of an organisation. This
theory states that the structure of the firms should be simple so that the
authorities can maintain effective work culture.

Organisational culture in Wa-Pila
At present, company is using Role culture as their organisational culture.
Role culture: In this culture, managers needs to assign the roles to
employees based on their skills due to which their work can be
performed in an effective manner. Through this, employees can
achieve their organisational goals effectively. Wa Pila hotels can use
this culture for delegating the roles to the employees according to their
skills and by conveying the roles in an understandable way so that the
work can be executed effectively.

Role of a leader and manager
Strategy development and communication: Managers in Wa Pila
hotels are responsible for development of the strategies which
should be followed by the employees for working properly.
Whereas the leaders of the Wa Pila are responsible for
communicating the developed strategies to the employees and take
their opinions and suggestions regarding the strategies and convey
these to managers.