Leadership and Management Analysis for Little Bay Cafe Report

This report provides a comprehensive analysis of leadership and management principles within the service industry, using Little Bay Cafe as a case study. It begins with an introduction to management theories, including classical management approaches like scientific and administrative theories, and their application in a multicultural hospitality environment. The report then delves into various leadership methods, such as autocratic, democratic, and 'being there' styles, and their effectiveness in talent management. It reviews management and leadership methods in the workplace, analyzing the impact of management and leadership methods on organizational structure and culture. The report also investigates the influence of internal and external factors, such as diverse human resources, company culture, political, economic, social, and technological factors, on management practices. Further, it examines the skills required for managers and leaders in the hospitality industry, assessing the need for both 'hard' and 'soft' skills and how change management affects leadership and management methods. The report concludes with an overview of the key findings and their implications for effective leadership and management in the service sector.

Leadership and
Management for
service industries

Table of Contents
PART 1............................................................................................................................................3
1) Introduction to the report...................................................................................................3
2) Discussing multiple theories and application of classical management all in a multiple
culturall hospitality industry...................................................................................................3
3) leader and other different leadership methods their effective role and characteristic in
setting talent management among the hospitality industry...................................................4
4) Reviewing the methods of management and leadership within work place.....................5
5) Analysis of theories of management and leadership methods in respect to structure and
culture of the enterprise..........................................................................................................5
6) Investigation and analysis of internal factors and external factors that has impact on
influence on management methods and structure..................................................................6
7) Critical analysis of specific management methods that have influence.............................7
8) Conclusion of the report.....................................................................................................7
PART 2............................................................................................................................................8
1) Introduction to the report...................................................................................................8
2) the leader ship and management and their ‘hard skills and ‘soft’ skills...........................8
3) Analysis of future as well as present skills of manager and leaders essentially needed for
effectiveness by the hospitality industry including of individuals from multiple backgrounds
and culture..............................................................................................................................9
4) Skills of manager and leadership and its critical assessment among the service sector. 10
5) Assessment and difference among unlike service industry and companies change leadership
styles and managerial systems and leadership to execute the change..................................10
6) Analysis of how change management affects management and leadership skills and
methods.................................................................................................................................11
7) Conclusion to report.........................................................................................................12
REFERENCES................................................................................................................................1

PART 1
1) Introduction to the report
Every company has their own structure of management with the help of which they defines
the roles and responsibilities of the people working in the enterprise. For the effective techniques
and leadership need to implemented in the enterprise under the guidance of leaders as with this
they can make their employees competent to perform effectively. In addition to this various
management theories need to be applied so that the managers can effective manage the work
force and the operations of the enterprise. the project is based on the firm that is taken into
consideration as the Little Bay, it is a Cafe, which is a situated in United Kingdom that provides
various alternatives in their meal and food course menu (Akpolat, 2017). Cafe offers various
food options which are healthy for the customers. In this report multiple theory of classical
management, theory of leadership etc. are discussed further.
2) Discussing multiple theories and application of classical management all in a multiple
culturall hospitality industry
Management of the enterprise includes various steps that includes planning, and
effectively organising of actions which need to be managed by the managers effectively. All the
activities and tasks can be effectively managed with some scientific principles so that the
profitability can be increased. For this various classical views are provided by the managers
which turned into the management theories such as:
Scientific management: F.W. Taylor proposed scientific management that helps in
analysing the job and redesigning them so that the objectives can be achieved efficiently. For
maximising performance various scientific principles need to be adopted which includes:
 tasks must be designed scientifically
 competence of the employees must be analysed scientifically and trainings need to be
provided so that they can be made productive
 scientifically designed jobs and employees must be put together so that match can be
created among the two
 cooperation must be developed among the workforce of industry and management
Administrative theory: This theory was coined by Henry Fayol, who gave 14 major
principles for managers to efficient and effectively manages the business. Major principle along

with unity of command includes division of labour, scalar chain principle, centralisation and
decentralisation, remuneration to employees etc. Such factors can effectively be practiced and
permanently implemented by the managers in every type of enterprise and its management
(Andalib, Darun and Azizan, 2019).
For the hospitality industry this theory is crucial as it is based on managing people in the
enterprise form different backgrounds and culture who have different methods of working. With
the support of scientific planning jobs can be designed that defines amount of work are
performed at an average rate ad significant time intervals. Standardisation helps in facilitating the
establishment of all the effective standards in the tasks, material, working culture, quality criteria
etc. This will enable the enterprise of hospitality industry to allocate the work as per the
capability of the employees. It motivates them and thus leads to improved and better services to
customer. While with the help of theory of administrative management of the people of
hospitality industry can effectively be managed. They impact on the methods and structures of
management in selected enterprise employees will have understanding of who will give them
command, what will be paid to them, communication flow can be determined and many more. It
will make the working of executives in the enterpriseal parameters comfortably within the
workplace as they will have clear understanding of various aspects.
3) leader and other different leadership methods their effective role and characteristic in setting
talent management among the hospitality industry
Methods of leadership can be used by leaders in the enterprise as per the nature, methods and
characteristics of subordinates. Such characteristics reflects the powers and behaviour that are
controlled by the leaders. They can be autocratic, democratic and laissez-faire which has
influence on the subordinates working in the enterprise. Leadership methods that are generally
practised by the leaders in hospitality industry to do the talent management are:
 Autocratic method: This is the method of leadership suggest that the leaders have full
powers as with it they does not implicate other to take part in decision making. In this
leaders dictate all the work and steps to the employees with that they can perform their
work. Such method of leadership is effective in case of diversity among the employees at
the workplace as all the employees will be ordered and addressed and this will make
them feel treated equal (Anderson And et. al., 2017).

 Democratic method: This is the most effective method of leadership that suggests that
each and every employee is rightful to give advices in the important policies and decision
making by way of providing their suggestions and advice for different issues faced by
the company. Along with the help of this of the leaders create a feeling of the employees
of motivation with which they can be encouraged and motivated to be with them for
effective period of future time
Within the confines of the hospitality sector a large work force exist which is culturally
diverse and for managing them “being there” method of leadership is prevalent in the
hospitality industry as with this the leaders can supervise all the employees every time with
which they can guide them consistently, can focus on their problems and conditions at work.
But this way of leadership sometime provides complexities, leads to intervention in the work
and tasks etc. which demotivates the employees.
4) Reviewing the methods of management and leadership within work place
The integral and effective method of management that is being practised by Little Bay
Cafe is administrative which enables them to make their employees motivate. This is because
they have a very clear vision that from whom they have to get the directions and to whom they
are responsible to report to. This reduces chances of confusion and conflicts. While the method
of leadership which is being used by the is 'being there' which increases stress for the employees
as they are evaluated on the performance basis all the time but it is essential in thee environment
of hospitality industry. The leaders of the work Little Bay Cafe does practice democratic method
of leadership which enforces people in allocating making the work force more accountable and
responsible (Chang, 2016).
5) Analysis of theories of management and leadership methods in respect to structure and culture
of the enterprise
Little Bay follows the simple flat structure in their enterprise that enables their employees
for having direct contact with the managers. This enables management of the company to convey
effectively to employees the changes which are required. They have the been using
administrative method of management which makes them able to effectively control and
coordinate their employees effectively as with this there is optimum flow of communication,
unity in command and direction etc. While the democratic method of leadership is efficiently
used by leaders and being there method which has influence on the employees. This motivates

them and other forces put them in stress of work load. But a balanced formation of this enables
them with effective and appreciable performances.
6) Investigation and analysis of internal factors and external factors that has impact on influence
on management methods and structure
For ensuring success of business it is important for the enterprise to evaluate the impact
of all the different kinds of internal and external factors. It can be significantly done by the
enterprise by conducting the analyse of SWOT and PEST The given evaluations of internal
elements in Little Bay Cafe that has certain impact on management practice and work structure
is are as follows:
Diverse Human Resource: They understands their people as most crucial part due to
which they focuses upon continuous training and development of the employees. Without
considering their roles and positions. This enables to reducing the turnover rate of employees in
past two years. Delivery excellence service has been introduced by . Little Bay Cafe with the
aim of ensuring excellent delivery of the services (Clarke and O’Donoghue, 2017).
Company Culture: The major emphasis of Little Bay Cafe is on domestic and overseas
tourism. But the influence of the outbound tourism on these two tourism is much due to which
they have to increase their focus upon continuous innovation. Due to this the culture in the
company is such which motivate people to adapt new and innovative tactics so that they can
make their customers satisfied.
These factors and elements of internal condition affects the methods and ways of
controlling, directing in the management and structure as with the help of structure certain
designations and responsibilities are allocated to the employees. Thus on that stage only various
trainings are provided to them. With the help of trainings, development , skills and capabilities of
the executives are effectively evolve due to which their roles and post need to be transformed
and method of performing the work need to changed.
To evaluate the conditions of external factors that has impacts on the management
structure and method on Center Parcs are given below:
 Political: Environment of political powers in United Kingdom is more stable due to
which Little Bay Cafe does not have a straight effect. But the initiative of coalition had
certain impact on the tax payments due to which the number of customers may reduce.

Because of this the management method will get affected as the employees will have
much pressure and thus they need to be treated liberally (Dhar, 2016).
 Economic: The disposable income of the consumers is expected to increase due to which
the demand for the products and services of the Little Bay Cafe may reduce. Specially the
demand of the luxurious products of the company will fall gradually. This will have
impact on the management structure and method as reduction in demand will make the
employees a burden as their cost has to be borne by them.
 Social: The social factors includes the demographics factors of the population. In UK
most of the people are young and Little Bay Cafe caters all types of individuals but they
need to focus upon the needs of people with increasing age. This is because their abilities
and preferences differs from that of the young people. It will have impact on the structure
of the management as they have to focus upon the required level of capabilities to satisfy
such people.
 Technological: The requirement of innovation is must for the enterprise as with
increased innovation customers can easily be attracted. Little Bay Cafe focusses upon
ICT for marketing and sales, use of internet for enabling access to the customers etc.
With the increasing requirement of such level they need to introduce changes in their
existing policies which will lead to changes in their management method as they need to
make their employees learns such new technology efficiently (Donia and et. al., 2016).
7) Critical analysis of specific management methods that have influence
Due to changing requirement of the businesses various management methods need to be
adopted by the enterprise such as autocratic, democratic etc. that help in planning, controlling the
operations of the company. But this increase the complexity for the managers and leaders as well
as for the employees as this reduces opportunity from the employees to show their creativity and
ability. In addition to this various methods of leadership are used which make them competent
to deal with the changes.
8) Conclusion of the report
It is concluded from the above report that the enterprises need to consider various
theories of management and method of leadership as this enable them in making their employees
omnicompetent of dealing with the changes and satisfying the customers. For this the managers

need to analyse the internal and external factors that can have impact on the operations of the
enterprise.
PART 2
1) Introduction to the report
The mangers are enabled to solve any problem with the help of certain skills this are
referred as the management skill. This provides competitive advantage to the company as with
this they can make their employees competent enough by analysing the prevailing market
conditions. The leaders also plays crucial role as they have the capability of influencing the
employees (Gibson and Parkman, 2018). For this they uses various soft and hard approach with
which they can make the employees able to understand and work according to the pattern that
have guided. The project report of the Little Bay Cafe there are several elements which are
emphasised on current management scenario and on the leaderships skills. These are deliberated
with the motive to consider the skills that will be required in future are also discussed.
2) the leader ship and management and their ‘hard skills and ‘soft’ skills
Management skills: multiple management tact and skills are needed in order to be
implemented within the management of the enterprise which facilitates them in improving their
operations and in taking competitive advantage. As with the effective support of such vitality
skills in the teams of the Cafe, strategic approach, conflict management can be effectively be
done. The managers of Little Bay Cafe need to have strategic mindset and various problem
solving skills as by the support of this method they can manage the issues in the Cafe effectively.
It enables them in formulating effective plans so that the resources can be used and dynamism
can be managed. With this the effective positioning of the Little Bay Cafe can be ensured for the
long term as such policies and strategies will enable them in adopting various approaches such as
orientation of task as well as relationship etc.
Leadership skills: there are several leadership skills which can be introduced in Little
Bay Café. The leaders have the capability to influence the employee who is associated with the
task and assigned to complete them as per the need and desires of respective leader.. They make
them understand benefits of allocating various responsibility of the employees. Various methods
can be adopted by them such as autocratic, democratic etc. along with various hard and soft
skills. Presently the skills that are used by them includes:

Soft skills: The communication, team work, motivation creative thinking and etc. are
considered as the soft skills. These are integral elements of soft skills which are needed to
considered by the leaders in the organisational context of Little Bay Cafe. These skill tend to the
effective enhancement of the knowledge and awareness of the employee in the cafe to provide
the best and most popular services to the clients and ensure their satisfaction with happy and
satisfied feedback to growth the company among wide and potential share of market.. thus to
minimise the issue effects and to solve the problem’s that are encountered by the employees
effectively (Hassi, 2019).
Hard skills: with a motive and view to adapt the better organisational culture and a
formal account of performing the hard skills are implemented. The circumstances such as proper
dressing of the staff, dressing and appearance of the employees, their pattern of communication
on duty etc. these skills eventually make them proficient and competent to cope with resistance.
3) Analysis of future as well as present skills of manager and leaders essentially needed for
effectiveness by the hospitality industry including of individuals from multiple
backgrounds and culture
The leaders along with manager plays the effective role while executing the jobs and their
duties as the company is a service based organisation so both of the streams inclusive if
management and leadership should be emphasised to effective perform their workings for the
attainment of organisation’s joint goals and objectives. The certain technological changes and
trends of the market demands to bring the same changes in the organisational context for the
sustainability in the competition and its promotion from the correct position. Requirement of the
business also changes due to which they have to cope up with them effectively. Little Bay Café’s
management and leadership should evolve and innovate various skills in accumulation to what
they possess or what they can have and that can be related to managing the dynamism in the
workplace (Kao And et. al., 2015).
The futuristic needs and demand of the business and respective market is on the constant
rise even in te present scenario as the comppitioon and otyeher rival firmsa aer adopting the
latest means of sources and certain technological advanvcemnts that are e nhancing the levef
ckmpaition foro the Little Bay Café as the café and its leaders and managments shpuld havce to
implement suc a new course of actions and planning that will em[hasis on the latets trends in the
market and will be based on the comprising technologies that will be adopeted iin the internal as

well as extrmnal structure of the organsiton. The management withuin the orgnaotsaion will be
more fo used on the planning of human resurces and bringing nee asets that will be confihgured
to demanding technology as along with that the bsuiiness will alsop be benefiited in this casue as
the vomap0pny wioll proote the newweera and innovative approach in its working. Thus this will
lead to the laregr market attraction anf the orgaanisatuion wuill oobserveee and gravb the
oppprotunity position to shift more and more number of potential cust9ners form the compitition.
The leadership will emphasis on the traning and development part of the humanb resource in the
company. the reflective approach and the self reflective approach will be considered to
The managers and leaders of Little Bay Cafe need consider the fact that reflective approach is
better than the self reflective approach as with this the actual analysis can be made. It will
enable the enterprise in taking the optimum advantage from the change as with this they can
satisfy the customer. While the reflective approach makes them ready to plan and deal for the
several career development sessions for them which can make them modest enough.
4) Skills of manager and leadership and its critical assessment among the service sector
The service section comprises of those skills which are essential to be used in the café
and along with that it also enables them in effectively satisfying the customers by proving them
the services which are required by them. As per the support and having such skills it can
effectively manage the interest of the employees and their capabilities so that they can be
provided guidance as per the requirement of the situation prevailing. But this affect the
behaviour of the employees as they are not given enough opportunity for the representation of
their best innovation and creativity through offering various suggestions for the issues so faced
by them. This is because leaders focus upon 'Being there' method of leadership which pu t them
in stress as they are consistently monitored by them (Klein, Biesenthal and Dehlin, 2015).
5) Assessment and difference among unlike service industry and companies change leadership
styles and managerial systems and leadership to execute the change
The change management process is a continues step that alter the management team or
the project of leaders way to meets the need of required management method in the
organisational structure.
There will be three steps in whih te change is goiining to be iiintroduced in company, the first
step staging all the ways of prepatreation for change. The second phase will portray the effective
management of the Changes that are needed to reinforce in the system of cafe to implement its

management while in the little bay cafe there are some issues which were faced by the leaders
and managers this process in the management has been define by the leaders and respective
managers. The little bay cafe is effectively using all the resources in a conditional manner that
that is useful for the company for the long term as well as short term the company is currently
following the flat structure that is responsible for bringing up the change is and it is also has a
duty to make sure that all the individuals and people in the organisation should follow the proper
hierarchy system in the organisation. The another hotel is known as the salt restaurant that owns
high-level authorise and it also holds a number of great marketing team. This hotel is seen as the
imaging competitor for the little bay cafe the leader in this condition where the competitor is
gaining high rise in the market follows the situation and leadership that is health and him and its
and all over the leading teams in the company to overcome the harsh conditions that are created
by the competition rivalry. While the salt cafe is currently implementing the principles of
contingency leadership method that are helping the overall organization to resolve all the basic to
bigger conditions and problems and significantly it dissolves all the issues in a quick manner of
time. The management system is different it is impacting on the environment .
6) Analysis of how change management affects management and leadership skills and methods
The hotel is bringing up the new change is that affect the business of little bay cafe either
directly or indirectly. Thus for an effective growth the little bay cafe should be following the
changes and implementing the most beneficial course of action for the effective beating of
competition and gaining the high rise and securing the position in the market the little bay cafe
are to implement bigger and effective changes in the organisational context while they should
change the way of performing and implementing the task and their methods. The cafe can
significantly implement new changes and on the other hand they can also said the rules as well as
all the regulations that create a popup formal pattern that should be followed by all the
organizational people and with the consent of its stakeholders in a valuable mannerwell this will
help the organisation to effectively grow and develop its performance and operations in the
perticular segment of market along with the help of the effective management and leadership in
the organisation (Ling, Lin and Wu, 2016).

7) Conclusion to report
It is ascertained from the project and its elements that it is important for the managers as
well the leaders to analyse the skills and abilities of their staff. This will enable them to counter
the needs of the trainings and skills which they need to develop in their employees that can arise
due emerging trends and transformation consumers choice

REFERENCES
Books and Journals
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