Leadership and Management: Service Industries Report, 2018/19

This report explores the critical aspects of leadership and management within the service industry. It begins with an introduction emphasizing the importance of leadership and management in guiding employees and managing resources. The report then delves into classical management theory, highlighting its focus on employees' physical and economic needs. It further examines the roles of leaders, emphasizing their responsibilities in inspiring employees and improving productivity, and discusses various leadership styles, including autocratic and democratic approaches. Moreover, the report covers different management styles, such as extroverted and administrative management, before concluding that effective leadership and management are essential for business growth, providing control over resources, and guiding employees. References include academic sources that support the discussion of leadership theories and styles.

Leadership and management for
service industry

OUTLINE
• Introduction
• Classical management theory
• Roles of leaders and leadership style
• Review of leadership style
• Management style
• Conclusion
• References

Introduction
• Leadership and management are most important part of the any organisation.
• Both are help to manage and control peoples and resources at workplace in effective
manner.
• Leadership is sets the new direction and guidance for the employees.
• Other hand management, is make control or give direction to peoples or resource as
per the principles and values which are established at organisation.

Classical management theory
• Classical management theory is based on the
employees beliefs and expression employees who
are have the physical and economical needs in the
organisation.
• This not focus on the social needs and job
satisfaction but it considers the leadership and
decision-making, or profit maximization.
• Administrative theory
• Scientific management theory

• The leaders are play an effective role in the services
industry for guide as well as instruct peoples for
achieving goals and objective of the company in
effective manner.
• The main duty of leaders is to inspire peoples for
improve productivity of company by giving their hard
contribution.
• Communication skills
• Motivation skills
Roles of leaders and leadership style

Leadership style
 There are various management and leadership
style which are reviewing on the digital
technology are as follows:
 Autocratic leadership style
 Democratic leadership style

Management style
 In the next discussion is based on
management styles are as follows:
 Extroverted management style
 Administrative managements style
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CONCLUSION
 From the above study it had been concluded that the leadership and management has
important for the business and it growth.
 They has make high control on resource and guide to employees in effective manner.
The different classical management theory which has effective to maintain those
activities in effective manner.
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References
 Amanchukwu, R. N., Stanley, G. J. and Ololube, N. P., 2015. A review of leadership
theories, principles and styles and their relevance to educational
management. Management. 5(1). pp.6-14.
 Bolden, R., 2016. Leadership, management and organisational development. In Gower
handbook of leadership and management development (pp. 143-158). Routledge.
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