Leadership and Management in the Service Industry: A Detailed Report

This report delves into the realms of leadership and management within the service industry, with a specific focus on restaurant chains such as Hazev, Haz, and Tas. It begins by reviewing classical management theories and various leadership styles, followed by an exploration of factors that influenc...Read More

Leadership and
Management for
service industries

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1 Review classical management theories and leadership styles.................................................1
LO2 Explore the factors that influence different management styles and structures in a service
industry............................................................................................................................................2
LO3 Access current and future management and leadership skills for the service sector...............3
LO4 Demonstrate management and leadership skills in a service industry context .......................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Leadership mainly include those activities that are related with leading individuals in a
company towards success (Birasnav, 2014). In this those actions and functions are including that
are linked with formative influencing and motivating organisation staff towards more growth
prospect. While, management is related to effective planning, organizing, formative monitoring,
proper directing along with controlling. All these activities are done in order to effectively utilize
organisation resources. Present report is conducted on digital technology impact upon leadership
and management in different types of restaurant chains that include, Hazev, Haz and Tas. In
addition with this report include, leadership styles along with management theories. Lastly,
current and future leadership skills and management styles within service industry are also
included in this report along with their formative roles within service industry.
LO1 Review classical management theories and leadership styles
There are different type of effective management theories and leadership styles in order
to perform organisational activities in smooth and effective way. Hazev, Haz and Tas is a well
known restaurant holding 12 branches in the province of Central London. Some of the theories
are mentioned below:
Frederick Taylor's Scientific Management:
This theory was coined by F.W Taylor. In this different types of scientific measures are
adopted by Hazev, Haz and Tas managers in order to perform organisational activities in best
effective manner which helps them to manage their bars, restaurant and cafe responsibilities in
accurate manner.
Henri Fayol's Administrative Management Principles:
This principle is also known as an modern management techniques. With help of this
theory managers can effectively able to effectively increase their competence in management
roles. This theory also states that it is important for organisations to engage employees in
decision-making process. Thus, manager encourage and take advice of their employees in the
decision-making process of restaurants. This will help company to gain employees commitment
towards organisation. Furthermore, with the help pf classical management theories Hazev, Haz
and Tas can build efficient environment in order to achieve success.
Leadership Styles
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Autocratic Leadership: It is also termed as an authoritarian leadership style which is
utilized by marketing manger and senior manager in order to effectively ensure service quality.
In this manager and leaders provide clear set of instructions to their subordinates along with
efficient defining of task by managers. This will help organisation to increase its probability and
productivity of simultaneous manner.
Hands-off leadership Style: It is also known as Laissez Faire Leadership style. This style
has been adopted by Hazev, Haz and Tas managers in order to frame simple decisions on day-
to-day manner. In this managers allow their employees to take part in decision making process. It
will help company to retain their employees for long term.
LO2 Explore the factors that influence different management styles and
structures in a service industry
There are different types of factors that affect an organisation internal and external
environment. In order to get best outcomes from that factor it is important to implement suitable
management styles and structure. Some of that which is adopted by Hazev, Haz and Tas is
mentioned below:
Internal Factors
Leader's Personality: Hazev, Haz and Tas tends to be highly determinant and posses
convenient nature which help company to gain high rate of success. Both leaders and managers
follow management and leadership style as per according to situations in order to gain best out of
them. For an instance, managers take advantage of authoritarian management style in order to
effectively maintain service quality. Along with this, in context with provision information,
management style that has been adopted is consensual. As it will effectively helps in forming
best efficient environment which is dynamic. However, it consists various changes for further
mismanagement due to adoption of many management styles.
Employee Diversity: It is other form of intern factor that influence management styles
and its structure. For this vertical and horizontal structure is required for both unskilled and
skilled workers simultaneously. In relation with this Hazev, Haz and Tas, can adopt horizontal
structiure as they have skilled and knowledgable employees. Further more, Hands-off
management style can turn out to be very effective in order to frame simple decisions.
External Factors:
Political and Economical:
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It is an external factor that influence organisational structure along with management
style. As due to the Brexit issue there is an instability in political and economical environment
that impacted on Hazev, Haz and Tas leadership style. In order to cope up with this organisation
by adopting different types of leadership styles along with horizontal form of communication can
able to create favourable working environment for their employees.
Digital Technology:
This is another crucial factor that influence leadership style and structure. There is a
drastic evaluation of digital technology in UK service industry. Hazev, Haz and Tas have
effectively implemented digital technology in their operations in order to increase company
overall efficiency. In addition with this, there is a lot of benefit in management style as with the
help of digital technology manager can effectively able to increase organisation probability.
Mangers undertaken authoritarian form of style in order to set clear instructions along with
training. In addition with this, consensual form of leadership style can be implement in order to
increase digital technology effectively use.
LO3 Access current and future management and leadership skills for the
service sector
Digital technology is one of the most prominent factor that has been used by service
sector industries in recent times (Gloppen, 2012). Hazev, Haz and Tas is effectively required to
carry out the implementation of hard and soft management leadership and management skills for
their employees which is defined below:
Hard Skills:
Data Mining: This skills is an essential factor that is required for Hazev, Haz and Tas
manager and employees which is related to collection of accurate and fine data.
Machine learning: This skill acts as an one of the most effective managerial and
leadership skill which is needed for digital technology. In this adoption of new and advanced
machines and equipments in restaurants are done in order to effectively strengthen organisation
functions.
How this skills can be achieved:
All the above mentioned skills can be efficiently be gained with the help of proper
training and appropriate development in an organisation. This will further aid managers to
effectively train employees to accept changes in relation to digital technology.
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Soft Skills:
Persuasion: This skills acts as an one of the most crucial skills which is required to be
developed within employees as to learn more changes in digital technology and expand their area
of knowledge base in Hazev, Haz and Tas.
Teamwork: It is important for Hazev, Haz and Tas employees to perform their roles and
responsibilities by working in a team as this will help to expand the understating of digital
technology from each other along with supporting on simultaneous way (Wang and Hsieh,
2013).
How this can be achieved:
In Hazev, Haz and Tas both of these skills can effectively be developed within an
organisational culture by adopting changes mainly in relation to technology. As this will further
help managers and employees to one step and effectively learn new market advancements as to
offer best effective customer services.
Managers Dealing with Change
As per according to Hazev, Haz and Tas finance managers change in an organisation in
relation to digital technology originate resistance. It is a fact and a natural finding that workers
get habitual in a particular manner. It is required for the restaurant managers to take advantage of
consensual approach and more in order to reduce challenges that can be further resolved by
communicating formative advantages of digital technology.
LO4 Demonstrate management and leadership skills in a service industry
context
There are different types of leadership and management skills in a service industry that
can be adopted by managers and leaders with they help of which they can effectively able to
encourage their employees and further lead them towards growth path.
Analytics:
Analytics skill is one of the most effective and apparent management skill. This skill is
found among Hazev, Haz and Tas staff members. With the help of this they can effectively able
to analyse change in restaurants. This will further help them to perform with great effectiveness
in order to gain more benefits for the organisation.
Communication:
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This is one of the best effective skill which is possessed by Hazev, Haz and Tas
managers. With help of this they can effectively able to communicate with employees in order to
make sure that they gain maximum support in order to implement change.
With help of this skill organisation can effectively able to overcome changes within
company in best effective manner. It will further help Hazev, Haz and Tas to appropriately
manager their organisation and monitor required changes for further development.
CONCLUSION
As per the above mentioned report it has been concluded that, both management and
leadership acts as an one of the essential factor which is required by an organisation towards
growth path. It is necessary for leaders and managers to take advantage of best effective
leadership and management styles in order to accomplish their roles in best effective manner.
Along with this, with the help of digital technology organisation can able to achieve their goals
in best effective manner.
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REFERENCES
Books and Journals
Birasnav, M., 2014. Knowledge management and organizational performance in the service
industry: The role of transformational leadership beyond the effects of transactional
leadership. Journal of business research. 67(8). pp.1622-1629.
Gloppen, J., 2012, September. Service design leadership. In Conference Proceedings ServDes.
2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009
(No. 059, pp. 77-92). Linköping University Electronic Press.
Wang, D.S. and Hsieh, C.C., 2013. The effect of authentic leadership on employee trust and
employee engagement. Social Behavior and Personality: an international journal.
41(4). pp.613-624.
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