Leadership and Management for Service Industries Report Analysis

This report delves into leadership and management practices within the hospitality industry, focusing on the impact of technology and multigenerational leadership. It analyzes various leadership styles, including autocratic, democratic, and laissez-faire, and how they have evolved within Wa-Pila Hotels. The report highlights the importance of inspiring others, fostering creativity, and adapting management styles to meet changing customer needs and technological advancements. It explores internal and external technological factors influencing management, such as internal relationships, employee engagement, digital disruption, and globalization. Additionally, the report examines the characteristics of effective managers, including communication and time management, and emphasizes the importance of understanding customer needs. Overall, the report provides a comprehensive overview of leadership and management in the contemporary hospitality industry, emphasizing the need for adaptability and technological proficiency.

Leadership and management for services
Internal and External technological factors that influence management styles
Technological factors are the variables, which are being used for analyzing available
alternatives in context to the technological capabilities. It is one of most necessary toll for
improving functions and operations. The management style mention below some internal and
external technological factors influence:
Internal Technological factors
Internal relationships- In an organization, it is necessary that relationship should be
strong among all the staff members in company. In this, internal relationships develop the
positive impact on business operations.
Employee engagement and commitment- The employee engagement is necessary in
to make the environment of Wa- Pila hotels positive. Under this, if management will engage
the employees in employee engagement activities then in this case they will be focus on
attaining specific objectives.
External Technological Factors
Digital and innovative disruption- In this present time, there are advanced
technologies at market place, which organizations use to conduct its business activities in an
effective manner. There is a need to Wa- Pila hotels to upgrade its technology otherwise its
impact will be negative.
Globalization and promoting global capabilities- If firm will conduct its business at
global level, and then there is a need to enhance capabilities of employees so that they can
deal with international clients. For provide training, company can adopt and use advanced
technology.
Characteristics of effective manager in the contemporary hospitality industry
Manager is that person who in charge of certain groups or subset of firm. Their main
focus on motivating the employees and enhance their performance level. The characteristic of
manager mention below:
Communication- Being able to interact with team is necessary when being effective
manager. In this, manager can use better technology such as email, faxes to communicate
with its staff members in order to produce positive outcomes.
Time management- It is another characteristic of manager and it is necessary when
it is related to prioritizing day and assure that manager have time to interact with staff
members and attain goals. Through using the technology, manager can set the time based on
activities and focus on attaining them.
Customers’ need and review of the multigenerational leaders and their characteristics
Under this, it is a first priority of any organization to focus on determine the needs and
demands of consumer and fulfil them in an effective manner. Wa- Pila hotels provide the
high quality of services its consumers so that they can be satisfied.
On the other hand, multigenerational leadership is network, movement stance and
organization under which leaders of all the ages’ priorities shared values perspectives of all
generations to attain progress. The characteristics of multigenerational leaders mention
below:
Inspire others- The multigenerational leaders inspire the other people so that they
can able to carry work significantly. It helps customers to avail the better accommodation
services of hospitality industry.
Creativity and Innovation- Due to make changes in technology demand and people
requirement changes quickly. There is a need to leader to innovative as well as creative in
order to adopt the changes.
Specific changes in management styles
There are many different factors, which lead company to make changes in the managements
styles. It is related to manage all the activities at workplace in effective manner. In hospitality
sector, needs and demands of consumers are change quickly. There is a need to Wa-Pila
Hotels to make change in management styles and focus on attains set objectives. In Case if
management style does not change based on situation them it will be negatively impacted and
form does not able to attain set objectives within given time.
Leadership in Past
In past, Wa- Pila used Autocratic leadership style and leaders take the decisions in own way
without including the employees or team members. This leadership style is beneficial in
taking the quick decisions.
Leadership in Present
In this present time, company uses Democratic leadership style and include the team
members in decision-making process. It helps in enhance motivation level of employees and
they performs in better manner.
Leadership in Future
In future, Wa- Pila will use the Laissez Faire style in order to make the effective or better