Analysis of Leadership and Management for Service Industries Report

This report provides an overview of leadership and management principles within the service industry, covering various aspects such as classical management theories, the roles of leaders, and different leadership styles. It explores the evolution of leadership styles, contrasting past, present, and future approaches, with a focus on how democratic, autocratic, and strategic leadership styles are applied. The report also discusses the impact of these styles on organizational efficiency and competitiveness, particularly in the context of the hospitality sector. It concludes by emphasizing the importance of adapting management theories to achieve organizational goals and increase productivity. The report includes references to relevant academic sources.

Management and
leadership for
Service

Cover Content
 Introduction
 Classical management theories
 Role of leader and leadership style
 Types of leadership style
 Review of leadership and management style
 Conclusion
 References

Introduction
Management can be introduced as group of
individuals who agree to accept the challenge to
run an organisation. For this they plan, organise,
direct and control all activities that are performed
by the organisation. The major task that is
performed by management is to motivate others
employees of organisation to achieve
organisational goal.

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Leadership is the process through which an
executive who has dominant in nature influence
others people or stakeholders in order to
accomplish the goal of organisation.

Different classical
management theories
Classical management theory is originated in
1900 and comes it compliance from 1920s
and focus of the theory is on efficiency of the
work process. It tried to resolve issues related
to industrial management,efficiency, higher
quality, management worker relationship.

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Scientific management theory- This theory is
developed by Frederick Winslow Taylor who is
known as the father of scientific management.
This theory emphasis on verifiable research to
increase the efficiency of production process result
in organisation productivity.

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Bureaucratic Management- This was by developed
by Max Weber. This theory is focused on forming
an ideal organisation to be a bureaucracy whose
division of labour were expressly framed. He
stated that technical skills should be analysed and
performance evaluation should be conducted
whereas this theory discourages innovation and
creativity which leads to dissatisfaction among
workforce.

Role of leader and
leadership style
Leaders play an integral role in the hospitality or
service like they help an organisation to gain
competitive edge by increasing efficiency and
excellence in their operations. In present scenario
all organisation are working in a cut-throat
competitive market.

Types of leadership style
Democratic leadership- In the democratic type of
leadership style leaders make the decision with
implementing the suggestion and review of all
employees of an organisation. In context of
service industry.

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Autocratic leadership- Autocratic leadership style is
just the inverse of democratic leadership. This types
of leader make the decision without considering the
employees which signify that their decision is the
final call which is follow by each and every
individual of the organisation

Review of Leadership and
management style
Democratic- Wa-pila hotels is the new start up they
are expanding and developing their business at
global level which determines that they need to
implement effective management style.

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Leadership style
Strategic leadership-The most desirable leadership
style in context of service sector is the strategic
leadership style because they helps an
organisation to explore different opportunities.