Leadership and Management Skills for Service Industry Report Analysis

This report delves into the crucial aspects of leadership and management within the service industry, specifically focusing on how skills can be improved and implemented in organizations like Hazev, Has and Tas restaurants. It highlights both hard skills (teachable abilities) and soft skills (interpersonal skills) necessary for success. The report further explores the essential leadership skills required to achieve current and future goals, encompassing areas such as communication, accountability, flexibility, and cleanliness. Moreover, it discusses change management systems, emphasizing how companies can adapt and improve their processes to enhance efficiency. The report concludes by summarizing key findings and providing references for further research.

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRIS

Table of Content
• Introduction
• Current leadership and management skills
• Future management as well as leadership skills
• Change management system
• Conclusion
• References

Introduction
Management is defined as a tool which assist organisation to manage,
control and formulate goals as well as objectives for an organisation.
Leadership refers to art of motivating set of people who are responsible
for acting towards attainment of identical goals.

Current leadership and
management skills
Hard skills refers to teachable skills or abilities which are easy to
determine. These skills can be provided by Hazev, Has and Tas
restaurants to their employees so that their performance can be
improvised.

Cont...
Soft skills are defined as subjective skills which are harder to quantify.
Basically, they are referred to interpersonal or people skills and ways in
which people communicate with others. An instance can be taken to
explicate this, like if effectual communication skills are possessed by
employees then it will lead to attract more number of customers

Future management as well as
leadership skills
Under Hospitality Sector following are essential leadership skills that
are required by an organisation in order to achieve present and future
goals.
• Communication
• Accountability
• Flexibility
• Patience
• Fitness
• Cleanliness

Change management system
Change Management System: It is a process in which company
basically aims at changing current tools and techniques that will help to
manage the business with more efficiency. It is actually adoption of
new management system.
• Change in customer Requirement
• Change in technology

Conclusion
From above report, it can be concluded that Hazev, Has and Tas with
assistance of leadership as well as management skills can improvise
their working style. For this they can make use of different styles such
as consensual, hands-off and promotions.

References
• Perna, B. S., 2016. Exploring situational leadership in quick
service restaurants. Journal of Business Studies Quarterly. 8(2).
p.1.
• Shek, D. T. and et.al., 2017. Service leadership under the service
economy. In Global and culturally diverse leaders and
leadership: New dimensions and challenges for business,
education and society (pp. 143-161). Emerald Publishing
Limited.

Thank You