HNC/HND Hospitality: Leadership and Management Report

This report examines leadership and management within the service industry, focusing on the skills required for success. It begins with an introduction to the importance of the service industry, followed by an analysis of current management and leadership skills, both hard and soft, and a projection of future skill requirements. The report then explores different service industry organizations, specifically using Docklands Academy as a case study, and compares and contrasts the hospitality and travel and tourism industries. The analysis includes similarities and differences between these sectors. The report concludes by emphasizing the critical role of effective leadership and management in achieving organizational goals, and the importance of innovation in a competitive business environment. References from academic journals are provided to support the findings.

Leadership and Management
for Service Industries.

Table of Content
• Introduction
• Current management and leadership “hard” and “soft” skills
• Future management and leadership skills
• Different service industry organisations
• Conclusion
• References

Introduction
Service industry is an important industry that have precedented growth
and it is in maturing stage of life-cycle. In services industry consist of
many industries such as financial services, health and care, travel and
tourism and information technology that contributes in development of
economy and helps in gain large marketplace.

Current management and leadership “hard”
and “soft” skills
Hard and soft skills are very important for an organisation and for an
individual to reach at apex of their career and to get desirable outcomes
in context of organisation. In scenario of Docklands academy they have
close relationship with other restaurant chains such as Hazev, Haz and
Tas.

Cont...
There are some specific soft and hard skills that are as follows:
Management and leadership soft skills:
• Dependability
• Communication skills
Hard skills in management and leadership:
• Food and beverages management

Future management and leadership skills
For an organisation to enlarge business opportunities and large market
share by achieving competitive edge. In scenario of Docklands
academy which has large chain of food and beverages by adopting
skills and capabilities to enlarge business opportunities that helpful in
future expansion and team management

Different service industry organisations
An service industry is a very large industry that emphasis on giving
intangible values by customer services, management and knowledge
with data and information to gain delighted experience to consumer
base. In scenario of Docklands Academy they deals and deliver large
chain of products and services to their market and other industries also.

Cont...
Compare and contrast in Hospitality and travel and tourism industry:
Similarities:
Hospitality industry Travel and tourism industry
Both these industries go hand in hand and
they are large sector in which travel and
tourism sector exist. In hospitality industry
exist accommodation, food and beverages,
leisure activities also.
In travel and tourism industry includes
activities of tourist such as recreational,
leisure activities and leisure activities that
are main factors. Travel and tourism is an
main department of hospitality industry.

Cont...
Differences:
Hospitality industry Travel and tourism industry
In hospitality industry In which people
working as hotel clerk, managers of
restaurant and cruise of ship and many more
positions. Hospitality industry they connects
with comfort and care of their clients.
In tourism industry focus on development
and management of tourism marketing by
providing best services. It connects for
movement of outside people.

Conclusion
From the above report it has been concluded that leadership and
management plays an important role in organising and coordinating
various works and activities to reach at desirable outcomes. In order to
success in business environment organisation have to brings things and
attributes in innovative way so that they can enlarge business
opportunities.

References
• Talib, F., Rahman, Z. and Qureshi, M.N., 2013. An empirical
investigation of relationship between total quality management
practices and quality performance in Indian service companies.
International journal of quality & reliability management.
30(3). pp.280-318.
• Yee, R.W., and et.al ., 2013. The relationships among
leadership, goal orientation, and service quality in high-contact
service industries: An empirical study. International Journal of
Production Economics. 141(2). pp.452-464.

Thank You