Leadership and Management for Service Industries: Unit 5 Presentation

This presentation, prepared for Unit 5 of a Leadership and Management for Service Industries course, examines the key challenges and obstacles faced by leaders and managers in the service sector, particularly in the context of talent management. Using Tesco as a case study, the presentation explores classical management theories, such as bureaucracy theory, and various leadership styles, including democratic and consultative approaches. It reviews the impact of internal and external factors, such as employee skills and technological advancements, on management styles. The presentation also assesses current and future management skills, highlighting the importance of communication and decision-making. A comparison between Tesco and Sainsbury's is provided, and the presentation concludes by emphasizing the significance of effective leadership and communication for successful talent management in the service industry. References to books and journals are included.

Unit 5- Leadership
and Management for
Service Industries-
LMSI

Executive Summary
The current presentation is based on the topic of key challenges and obstacles that are faced
by the leaders and managers of the service sector mainly in terms of the talent management.
It ahs been analysed that in present scenarios of dynamic business environment mitigating
the motivation level of employees is difficult which hampers proper utilisation of their
talents and skills. Thus, current report is lead out to analysis about the main challenges and
obstacles faced by the managers and leaders within Tesco along with analysis key theories
and management styles to mitigate and overcome these challenge.

INTRODUCTION
Leadership basically comprises of the art of motivating as well as influencing a
group of individual to achieve set targets while management reflects a process of setting
coordination and directing individuals towards accomplishment of organisational goal.
This, report is based on developing effective understanding about the role of management
and leadership is achieving organisational goal and ensuring effective magnet of talent and
workforce. Current presentation is based on Tesco which is well known retailer of UK
having its branches across the world.

P1) Classical management theories
Management theories basically provides guiding principles that effectively
directs managers to carry out there role and responsibility in improved
manner. The classical management theorise that are used by the managers of
Tesco to ensure improved management of human resources and talents at its
workplace are provided as below:

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Bureaucracy Theory- it is taken as one of
most vital classical management theory that is
based on having a systematic deliberative
development of a firm which guarantees the
maximisation of the organisational productivity.

P2) Role of the leader and different
leadership styles
Leaders are the individuals who are having responsibility for providing
regular guidance and motivation to employees or a group of people so that
their efforts can be directed towards achievement of a common goal and
objective. The various role which are played by a leaders of the Tesco Plc to
ensure a smooth and free flow of operations are disused as below:

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Motivator- The other role played by leader of
Tesco is providing motivation and guidance to
manpower and employees which helps in
improving performance and productivity of
employees that facilitates timely achievement
of targets.

Leadership style
Democratic Leadership- Use of this leadership style is made by Tesco to
encourage and motivate its employees for achieving targets through making
proper discussion with them and due importance is provided to their
perspective and viewpoint while making any decision.

P3 Review the management and leadership
styles
Mainly use of democratic leadership style is made by Tesco which allow
proper participation of its employees in decision making process so that a
mutual decision can be adopted and implemented for success of
organisation. Democratic leadership style lead to increases in creativity and
innovation as opinion and view point of all employees are taken which
enhance the motivation and performance of workforce of the Tesco.

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Consultative management- adoption of consultative management style ensures
improved level of listening and communication along with providing a proper
right of consulting to share and present the view of employees. Thus, the
implication of Consultative leadership style by the Tesco place helps in building
higher loyalty and commitment in employees and also develop of feeling of
empowerment with organisation which enhance the performance of employees.

P4) Internal and external factors that
influence management styles
The internal factors which influence the management styles and structure
within Tesco company are provided as below:
Employees- staff members tend to have a direct impact on the management
style of the Tesco as it needs to be selected on the basis of skills and
competencies of the employees

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External Factors
Technological upgradation- the progression in the
level of technology also affects the management
style within Tesco company as reflects about the
way which are adopted by managers to effectively
communicate and guide them.