Leadership and Management for Service Industry - Feb 2021 HND Report

This report delves into the critical aspects of leadership and management within the service industry, with a particular focus on the tourism and hospitality sector, using the Ritz Hotel as a case study. It begins by exploring classical management theories, such as scientific and behavioral management, and their practical application. The report then examines the roles of leaders, various leadership styles (including contingency and transformational leadership), and the selection of appropriate management and leadership styles for the Ritz Hotel. Furthermore, it analyzes the internal and external factors influencing management styles and organizational structure within the hospitality industry. The report also discusses essential hard and soft skills for managers and leaders, as well as the future skills required in the hospitality sector. Finally, it addresses change management systems and leadership's role in implementing change, drawing comparisons between different companies to highlight key differences and best practices. The report aims to provide a comprehensive overview of effective leadership and management strategies in the service industry, supporting corporate advancement and growth.