This report delves into the realm of leadership and management within the service industries, with a specific focus on change management strategies. The report examines the application of Lewin's change management model, contrasting its implementation in the Intercontinental Hotel and the Savoy Hotel. It explores how these hotels approach change, specifically highlighting the adoption of new software and the importance of employee engagement. The report provides insights into how organizations can effectively implement change management processes. It also focuses on comparing and contrasting the management styles and the effectiveness of those styles. The conclusion emphasizes the significance of effective leadership and management in the service sector, summarizing the key findings and the importance of the change management in the success of an organization.
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