Leadership and Management for Service Industries Report, HNC 2018/19

This report provides a comprehensive analysis of leadership and management within the service industries, addressing key concepts such as classical management theories, organizational culture, and the roles of leaders and managers. The report examines various leadership styles, including democratic and laissez-faire approaches, and explores the influence of technology on leadership and management activities. It also considers the impact of technology on managerial practices, with a focus on the need for continuous improvement and the role of employees in adapting to new tools and standards. The report highlights the importance of effective leadership and management in achieving organizational goals and emphasizes the relevance of adapting to technological advancements. The report concludes with a discussion of the importance of leadership and management in the success of an organization.

LEADERSHIP AND
MANAGEMENT
FOR SERVICE
INDUSTRIES

Table of Content
• Introduction
• Different classical management theories
• Organisation cultural
• Roles of a leader and a manager
• Identify and review a Specific management leadership style
• Management and leadership styles
• Influence of technology on leadership and management
activities
• Conclusion
• References

Introduction
Traditional leadership styles has formed a new direction or
vision for a group and this role is carried out by a leader.
Management control or directs the individuals so that they can
perform as per the desire of organisation. The theories are
implemented with a systematic, contingency and administrative.
The presentation covers different topics and classical
management theories which was used in past and being used in
present and will be used in future.

Different classical management
theories
As classical theory is branch of management theory which
assumes that workers only have economic & physical
requirement.
Behavioural theory: This theory is emphasis to determine the
behaviour of employees in corporation as because workers
comes from different culture and background. With the help of
this behaviour of employees can determine towards the work.

Organisation cultural
Hendy's theory: There are various factors has involved in this
theory which are as mention below:
Power culture: In hotel Wa- Pila management has take the
decisions & before taking any decision it discuss with the
employees so that better decisions can be taken but power is
vested in the hands of management.

Roles of a leader and a
manager
Role of leader: As the role of leader is to lead the team
and motivates the workers to perform better in order to achieve
the goals of Wa- Pila. As a result employees feel comfortable to
perform and put their maximum efforts in order to achieve the
objectives of company.

Identify and review a
management leadership style
Management involves planning, organising and controlling
the business operations in order to accomplish the objectives of
organisation. As management of Wa-Pila has follow democratic
leadership style and involves the workers in decision making
process so that they feel comfortable and put maximum efforts in
order to achieve the targets within stipulated time frame.

Management and leadership
styles
Management styles:
Democratic: In this type of leadership style leader involves the
workers in decisions making process. The whole decision making
power is vested in the hands of management but it takes the advice
from the employees. This leadership style is presently used by
organisation.

Laissez-faire leadership style: In this type of
leadership style leader delegates the responsibility
to the group members & let them work on their own
with minimum or no interference. It is possibility
that company will use this leadership style in future.

Influence of technology on
leadership and management
activities
Technology has a vital impact upon leadership and
management skills in an organization. Innovation in software has
an effect on Wa Pila's managerial practices as executives and
corporate leaders are needed to make improvements to their
trends judgments. The members within in the company act as role
culture, so they have to ensure that workers are supplied with the
latest tools. It can help reduce digital technology significant
impact on managerial practices. When they are unable to judge
correctly, they will find it difficult to fulfill customer standards.

Conclusion
As from the above presentation, it has been analysed that
leadership and management plays a vital role in the success in
organisation. To achieve the goals of company different classical
management theories can be used by company. As the role of
leader is to perform different leadership styles in order to achieve
the targets.

References
Gillam, S. and Siriwardena, A. N., 2013. Leadership and
management for quality. Quality in primary care. 21(4).
Hallinger, P. and Huber, S., 2012. School leadership that
makes a difference: international perspectives.