Leadership and Management Report: Angela's NPO Case Study Analysis

This report provides a comprehensive analysis of leadership and management principles, focusing on a case study of Angela, an associate manager at an NPO. The report explores the essential roles of both leadership and management in organizational development, highlighting the importance of influencing and motivating employees to achieve objectives. It examines different leadership styles, including the Great Man theory, trait theory, behavioral theory, and situational theory, along with specific styles like coaching, pacesetting, affiliative, coercive, transactional, transformational, and participative leadership. The report also discusses autocratic, participative, and laissez-faire leadership styles. It analyzes Angela's current skills, recommends improvements, and suggests effective leadership styles for the given scenario. The document concludes with a summary of the key findings and their implications for organizational success. The report aims to provide insights into effective leadership and management practices within a competitive environment.

LEADERSHIP AND
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
(1) Usage of management and leadership skills by Angela........................................................8
3. Recommendation for improving leadership skills of of Angela...........................................10
4.Selection of effective leadership style according to given scenario.......................................11
PROJECT 1....................................................................................................................................11
Covered in PPT.........................................................................................................................11
CONCLUSION .............................................................................................................................12
REFERENCES................................................................................................................................1

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INTRODUCTION
Both leadership as well as management are an essential term for each and every sort of
company as it assists the firm in their growth and development. Leader is an individual who can
influence other people towards their work and motivate them as well so that they can achieve
desired targets and objectives effectually. Instead of this, management is likewise necessary as
they develop rules and policies for association and it must be followed by the workers in an
appropriate manner. They guide their labours and hence, they can use available resources in a
proficient way. In this assignment, there is a case study of Angela who is an associate manager
of NPO. She caters assistance to families as well as children. Along with this, in this report, there
is an explanation about abilities which are possessed by her and thus she will perform her
occupation role. At the end appropriate steps must be taken for maintaining the confidence level
of employees.
TASK
In the modern world of competitive surrounding, both management as well as leadership
play an eminent role in firm as they assure that operational activities of organisation are running
in an effective and efficient manner. If they are not present in enterprise then staff members
never do their work in an appropriate way.
Leadership is a necessary element in firm as they manage as well as control employees.
As a result, they can achieve goals and targets in a proficient way. If he or she is not doing his or
her work in an effective manner then he cannot inspire workers effectually. Hence, they will not
be able to finish their task within specified time limit at set standard. In other words, a leader is
an individual who motivate, inspire and influence other people. Thus, they can do their work by
using all resources with high skills and knowledge. Along with this, it is essential for them to
build a group and therefore, people can do their work together and attain the best and effective
outcomes. Additionally, it will assist them to improve their revenues.
Instead of this, management is like a set of many principles which is associated with
planning, directing, arranging as well as controlling. Along with this, it is useful in using diverse
assets such as financial, informational and physical in a proper way as it helps in attaining the
targets and goals effectively. It can also be outlined as an issue resolution procedure and through
this, organisation's objective can be achieved in an effective way.

(Source :- Responsibility of leaders, 2017)
There are various necessary distinctions amongst leadership and management. It can be
mentioned as beneath:
 Fundamentally, management is an essential function as it aides to create budget for firm
and along with this, solve issues of workers so that they can do their work within
provided period of time. Whereas, an effective leadership helps to portray mission as well
as vision which is associated with enterprise which they want to acquire in the future.
Additionally, they inspire and energize people so that they can attain desired objectives
within specified period of time.
 Management helps to manage and control activities whereas leader of firm motivates the
staff members and hence, they can do their work in an effective and efficient way.
 Main function of leader is to do things in an innovative and creative manner whereas,
management perform their job role as per set standards.
Several forms of leadership which describes styles of leader are discussed as below:
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Illustration 1: Responsibility of leaders

Great man theory: It is an aged thought which is related with leadership and was
utilized in almost 19th century and then it becomes more popular. As per this approach, it is
expected that characteristics of a leader are inbuilt which mean that it is impressive skilled
instead of article. In different terms, one might say that an extraordinary leader has different
attributes by conceived, he didn't secure that from any place. According to this model, a talented
leaders consist of many more qualities for example uplifting identity, ability to reduce risk,
effective judgement, boldness insight as well as know how to introduce new plans and policies.
Therefore leadership quality is not learned by anyone because it is a divine being blessing with
this quality. In fact these characteristics are acquired by an individual from his family. Various
theories is mentioned below :-
Trait theory: According to this approach, primary focus is to improve the internal
characteristics of pioneer. Therefore as per this theory some how like Great man hypothesis as it
additionally assume that qualities of leaders' are god talented and can likewise be obtained by
going to any learning occasions. According to this methodology, an effective pioneer have
numerous sorts of attributes which are different in nature and mentioned as beneath:
 Insight
 Identity
 Adaptability
 Vitality
 Innovativeness
 Genuineness and uprightness
 Different qualities, for example great communicator, receptiveness and so on.
These attributes are critical for a leader as with assistance of this an individual may
enhance their ability for establishing their position in an organization by accomplishing their
objectives and targets in a given time frame.
Behavioural theory: This idea fundamentally concentrates on conduct and activities of a
leader not on their qualities or attributes. This method expresses that a man can utilize three sorts
of abilities for managing or coordinating to his adherents which are discussed as below:
1. Specialized: It alludes to technical information of that person.
2. Human: Basically, it concentrates on communication capacity of pioneer with other
individuals.
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3. Conceptual: It states about thoughts that a person utilizes for setting up models as well
as configuration designs.
So, one might say that if people need to wind up noticeably plentiful pioneer then he
ought to have specific conduct like great communicator, building camaraderie and so on. If
supervisors have full control on their subordinates then it will help them in creating a mutual
understanding between employees and employer by fulfilling their demands. After that they will
going remember him as a leader and will likewise perform successfully as well as effectively.
Situational theory: According to this method, in an association, there happens different
circumstances which influence leaders as well as leadership style. Accodring to this principle it
is essential that is firm amongst gathering and its leaders as well as overall staff members have a
tendency to take after an individual who is fit for satisfying their want. This approach expresses
that there is no best style of administration which can be appropriate in every circumstance. So
for a leader, it is the best that they ought to receive situational initiative in which they can change
their style in different situations. In additional, if they select one type of their administration then
they won't have the capacity to get achievement in the market. For instance at the time of second
world war, Winston Churchill was the compelling and fruitful executive of Britain however in
the wake of consummation of this time, he got disappointment in light of the fact that here
circumstance had changed and he didn't change his style. (Jeon, Merlyn and Chenoweth, 2010).
It incorporates different sorts of styles that are given underneath:-
Coaching :- In this, pioneer fundamentally concentrates on self-awareness of individuals
and also work on related aptitudes. This style will be appropriate in that circumstance where
people think about their constraints and are prepared to acknowledge changes.
Pacesetting--In this style, pioneers set exclusive standards for their adherents. This style
is reasonable when people are exceptionally energetic and self starter.
Affiliative- This sort of pioneers place their workers first to enhance their spirit. It is best
there where individual's inspiration level is low. It is very helpful for everybody because it
supports in boosting their certainty level of people.
Coercive- In this idea, leaders provides guidance to their representatives that what should
they do and furthermore have clear vision that how to achieve it. This style will be appropriate in
any catastrophe or in negative circumstance (Kelly, 2011).
Transactional leadership- In this sort, pioneer accomplish their task and activities by
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following a reasonable structures whereby it is clear what is expected of their subordinates and
the prizes that they get from following orders. In different terms, it can expressed that it is
otherwise called administrative authority which concentrates on the part of supervision,
association and also on group performance. This style is utilized by supervisor for inspiring and
remunerating to their representatives with the goal that they will perform adequately and
productively. It incorporates a few presumptions that are as per the following-
1.Employees get encouraged by getting prizes and discipline.
2.Assessment process must be conducted for guaranteeing that desires are met.
3.Followers have fundamental obligation to obey with the guidelines of their pioneers.
Transformational-This sorts of pioneers have fundamental duty to take care of everyday
business operations and also to outline techniques for taking organization towards the method for
progress (Maringe and Foskett, 2012). Principally it focuses on inspiration, group building and
coordinated effort with their representatives at various level so hierarchical targets can be
achieved successfully and proficiently. In this, pioneer set objectives and impetuses for
persuading representatives with the goal that they will perform as indicated by the predetermined
gauges. It additionally makes different individual and expert development open doors for every
single staff.
Participative administration:- In this style, basic leadership process are completed by the
two pioneers and supporters. It is exceptionally helpful for an association since it spurs to
specialists for doing their occupation with full capability and viability.
Administration style-All previously mentioned are the speculations which can be
embraced by a pioneer for as indicated by the necessity with the goal that authoritative
destinations can be accomplished viably and effectively (Miller and Cable, 2010).
There are likewise various sorts of authority style that clarifies the conduct of pioneer and
in addition distinguishes their capabilities and aptitudes which can be connected by a man for
controlling and supporting to their staff. Director ought to embrace their structures as per the
circumstance so organization can move towards the method for progress. Styles are given
underneath
Autocratic style-When devotees need to take after the directions of their pioneer and will
likewise not participate in basic leadership process then it will be known as absolutist or tyrant
style. In this style, director offers guidelines to their subordinates in regards to work that what
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ought to be done and in what manner ought to be done as such that organization can get its
predetermined objectives. It will be advantageous in that circumstance where pioneer is more
able and learned and can take choice related best every last things. It can likewise be utilized at
that circumstance where workers are full inspired and are submitted towards their occupation.
Some of the time, in this circumstance, staff get demotivated and leave their occupation
(Morrison, 2010).
Participative style- In this style, pioneers and supporters cooperate with full coordination.
At the point when there is have to take any choice then chief includes their subordinates, peer
gathering, bosses and so on in this and furthermore make a request to give their proposals or
perspective. This style has different favourable circumstances like it persuades to representatives
to work in a powerful and effective way. On the off chance that pioneer approaches to staff for
taking an interest in basic leadership process then labourers feels that association is offering an
incentive to them and their assessments are esteemed by pioneer that builds their dedication level
towards their employment by which they contribute in accomplishing authoritative objectives
(Nahavandi, 2016).
(Source:- Leadership styles, 2017)
Laissez-reasonable authority:- In this style, pioneer doles out the assignment to every
last representatives and make a request to carry out their employment as their own. In this,
administrator does not give any sort of guidelines to their representatives however al last duty
dependably stays with pioneer. In this idea, staff have full opportunity to do their work whatever
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Illustration 2: Leadership styles

they need to do like they can influence possess arrangements and methodologies for finishing
doled out to errand. This style is reasonable when representatives are reliable and fit to work
successfully with no direction (Osland, and Turner, 2011).
So subsequent to talking about all styles, it is prescribed that pioneer ought to receive
their style as per the circumstance and prerequisites so organization can move towards the
method for progress and will get upper hands over its opponents.
There is given a contextual analysis which depends on Angela who is a partner executive
in non benefit organization that takes care of kids and families. She is a head of office whose
primary duty to concentrate on assessing ability building programs that office gives to families
and gives her execution answer to office initiative. Because of expanding rivalry in advertise,
office is currently concentrating on enlistment process and is procuring best qualified workers. In
any case, they are likewise expanding representative turnover that are expanding its cost (Renz,
2016).
As of late, Ms. Angela is directing two supervisors who are designated since most recent
a half year.
(1) Usage of management and leadership skills by Angela
As associate administrator, Ms. Angela must have quality of follower as well as
administrator which is very useful for them while managing business activities in an effective
manner and motivate an organization their set goals or objectives. She is going to adopt
leadership style as per need and circumstances for satisfying demand of desired customers.
Therefore existing staff focussed towards their job profile and trying to accomplish their work
according to set standards. Management and leadership skills plays a very eminent role in
identifying hidden problems (Shattock, 2013).
However, in given contextual analysis, Ms. Angela recruited two competent chiefs who
can oversee and control the division staff in a appropriate and productive way. Indeed, even after
this, few issues are emerges among representatives due to their behaviour which demotivate
them with the goal that staff are not working legitimately and viably.
After assessment of all circumstances, it is suggested that associate director should
concentrate on her administration attributes with the goal that she can assist their subordinate
appropriately and successfully and will likewise have the capacity to concentrate on her
objectives and destinations.
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Angela try to separate administrative commitment into two administrators so they can
realize that what really are anticipating from them for attaining set target and goals. If there is
presence of any mischief and misconduct then it is essential for both managers of an organization
to act immediately so that issue may resolve with attainment of positive outcome. Aside from
this, they will have the capacity to realize that how to practice control on their specialists with
the goal that they will perform as per the predefined measures. This designation of expert will
support in boosting confidence level of administrators which will offer consent to them to take
care of issues of their staff. With the assistance of this system, Ms. Angela will be free from one
side and will have the capacity to concentrate on expanding staff duty towards mission and
vision articulation with the goal that they will contribute in getting accomplishment in the market
(Spillane, and Healey, 2010).
(Source:- Development of team, 2017)
According to above diagram it has been understood that Angela can easily uplift their
group and team by following appropriate process and steps of upliftment.
2. Steps must be consider while building staff members
Confidence level of employees performing at workplace is extremely fundamental in
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Illustration 3: Development of team

today's competitive surrounding because it they are encourage and motivated towards their
personal goals then their performance may automatically enhanced. In fact labours are one of
indispensable asset for every organization either small and large because all the activities are
managed or controlled by them only (Thompson, 2012). Therefore according to given scenario,
there are number of problems are identified which is faced by existing employees is mentioned
below :-
 Dissatisfaction of current workers.
 Absence of confidence level due to negative and unfriendly environment of an
organization.
Thus, for removing these above problem, Ms. Angela trying to maximizing the
confidence level of their employees which can only possible by considering particular actions
which are mentioned below-
1.Should designate experts and duties to their supervisors and ought to likewise give required
and pertinent data to them so they can oversee staff in legitimate and successful way.
2.If there is introduction of any new changes or adjustments then it ought to be legitimately
conveyed to concerned individuals with the goal that they can make a move accordingly.
3.Administrators ought to rouse their staff by making proficient improvement and learning
openings.
4.They ought to likewise give time for them to do as such.
5.They ought to connect with themselves in group building activities and collaborations.
6.On the off chance that any labourer is performing better or magnificent at that point
organization ought to give impetus to them so they will get inspiration and will endeavour to
enhance their work quality more (Walumbwa, 2011).
7.Administrators ought to likewise converse with Ms. Angela about her conduct also should
enlighten her concerning its effect on staff and on their certainty level.
8.On the off chance that there is any opportunity in group then to hire a man for filling empty
post, ought to connect with staff individuals which will propel to them.
9.Should converse with representatives straightforwardly in regards to their issues so they feel
that their issues will be searched out rapidly and in addition they are esteemed for organization.
This movement will diminish their turnover which will improve its profitability.
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