Leadership in Practice: Skills and Motivation at British Gas Retail

This report analyzes the skills and attributes necessary for effective leadership within British Gas Retail Group, emphasizing the importance of communication, listening, and problem-solving skills for managers. It differentiates between leadership and management, highlighting the focus on people development versus structured systems. The report examines various leadership styles, including participative and autocratic approaches, and their application within the company. Furthermore, it outlines methods for motivating staff members, such as job promotions, monetary incentives, and positive feedback, to boost morale and improve performance. Desklib provides access to this and other solved assignments for students.

WORKING WITH
AND LEADING
PEOPLE

TASK 2.1 Skills and attributes required for
leadership
There are some specific skills and qualities that are needed to be
an effective leader and it will support manager of British gas in
providing effective directions to subordinates.
Communication skills :- Good speaking skills aids in making
proper interaction with the subordinates (Naff, Riccucci and
Freyss, 2013).
Listening skills :- Problems and views can be understood in proper
manner by making use of good listening skills.
Problem solving skills :- Effective problem solving skills aids in
resolving critical and complex issues that are faced in business.

TASK 2.2 Difference between
leadership
LEADERSHIP MANAGEMENT
Major focus is given on
developing capabilities of
people (Siegel and
Korniewicz, 2015)
Major focus is given on
structures and systems
Involvement of group
members is taken in the
decision making process.
Order and commands are given
to subordinates
Team work is given more
importance
Tasks are allocated to
individual employees.

2.3- Different leadership styles
There are different type of leadership styles that are used in
British gas company for managing different business
situations.
Participative leadership style :- Employees are invited for taking
part in strategy formulation process. Participation of staff
members aids in giving new ideas and concepts for making
improvements in performance of the firm (Gottfredson and
Aguinis, 2014).
Autocratic leadership style :- All the staff members are assigned
specific tasks and responsibilities and assigned to them. Strict
commands are given to staff members and they are directed
for completing their assigned task on due time.

2.4 Ways for motivating staff members
There are various ways that can be used for motivating staff
members of British gas retail group and some of them are
as described :-
Job promotions can be given to workers who perform well
in their existing jobs and it will aid in boosting their
morale level (Avolio and Yammarino, 2013).
Monetary incentives can be given to staff members and
performance based incentives can be given to people.
E-mails can be send to workers for appreciating the good
work performed by them.

REFERENCES
Naff, K.C., Riccucci, N.M. and Freyss, S.F., 2013.
Personnel management in government: Politics and
process. CRC Press.
Siegel, J.H. and Korniewicz, D.M., 2015. Exploring
Leadership Theories for Advanced Practice Nurses.
Nursing Leadership and Management.

REFERENCES
Gottfredson, R.K. and Aguinis, H., 2014, January.
Pruning and Refining Leadership Theories through
Meta-analytic Structural Equation Modeling. In
Academy of Management Proceedings. Academy of
Management.
Avolio, B.J. and Yammarino, F.J., 2013. Introduction
to, and overview of, transformational and charismatic
leadership. Transformational and charismatic
leadership: the road ahead. London: Emerald Group
Publishing Limited.