Employability Skills Report: Travelodge Hotel, Module Analysis

This report examines essential employability skills, focusing on the context of Travelodge hotel. It begins with an introduction to employability skills, then delves into Task 1, which covers personal responsibilities, performance objectives, self-assessment, and motivational techniques. Task 2 addresses problem-solving, communication styles, and time management strategies. Task 3 explores team dynamics, including Belbin's theory and alternative approaches to task completion. Task 4 investigates problem-solving tools, strategies for resolving labor turnover, and the potential business impact of implementing such strategies. The report concludes with a summary of findings and includes references to support its arguments. The report emphasizes the importance of communication, leadership skills, and effective time management for HR managers within Travelodge and discusses various theories like Maslow's hierarchy of needs and Tuckman's theory.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1.1 Own responsibilities and performance objectives..............................................................1
P1.2 Own effectiveness against objectives.................................................................................2
P1.3 Recommendations for improvement...................................................................................3
P1.4 Motivational techniques to improve quality of performance..............................................5
TASK 2............................................................................................................................................7
P2.1 Solutions to work-based problem.......................................................................................7
P2.2 Communicate in a variety of styles and appropriate manner at various levels at
Travelodge...................................................................................................................................8
P2.3 identify effective time management strategies: .................................................................8
TASK 3..........................................................................................................................................10
3.1 The roles people play in a team and achieve the goal to work with together.....................11
3.2 Team dynamics ..................................................................................................................12
3.3 Alternative way to complete tasks and achieve team goals................................................14
TASK 4 ....................................................................................................................................15
4.1 Tools and methods for developing solutions to problems with Travelodge Hotel.............15
4.2 Strategy for resolving a particular problem of labour turnover..........................................16
4.3 Potential impact on the business of implementing the strategy..........................................17
CONCLUSION..............................................................................................................................18
REFERENCES .............................................................................................................................19

INTRODUCTION
Employability skills can be define as the skill that is important for the every job. It
includes the general skills, professional skills, transferable skills which also help to be successful
at workplace.
This report will base on the “Travelodge hotel”. It was established in 1985 and its
headquarter was established in Thame, U.K. It provides luxuries services to the customers. Its
revenue in 2018 is £63 million and it is one of the largest hotel in a budget hotel sector.
Report discusses recommendations for improvement and also motivational techniques
use for improve quality performance. Report discusses tools and methods for developing
solutions to problems and communication varieties and manner at various level and also show
that effective time management strategies.
The study will show that belbin theory for explain people role in a team and achieve the
shared goals. Report discusses that tuckman theory for team dynamics and alternative ways for
complete task. It will cover that tools and methods for developing solutions and develop strategy
for resolving the labour turnover problem. Report also discusses about potential impact on the
hotel of implementing the strategy.
TASK 1
P1.1 Own responsibilities and performance objectives
Personal Responsibility: Personal responsibility is the willingness and taking
responsibility for your action without expecting and blaming others.
Importance of Personal Responsibility
It is important to manage and achieve personal goals. It boosts person's self-esteem and
self-worth. HR is responsible mainly for recruiting, interviewing and placing workers.
Job Title: HR Manager
Job Overview: To engage with customers on daily basis and to resolve their queries.
 Managing and developing organization's resources effectively.
 To provide specific suggestions to staff as well as customers and data management
measures.
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As a HR manager of Travelodge my responsibilities and performance objectives are-
Personal responsibilities- As a HR manger my responsibility is to perform every HR
function like hiring the right people in the company, training and development of employees
(Cottrell, 2015). Recruitment and selection of the employees and then manage the employee
relations for creating the good environment which will help in the achieving the organisational
goals.
Employment rights and responsibilities- The other main responsibility as an HR
manager is to take care of employment rights like provide safe and healthy environment. Resolve
the conflicts and take the fair decision and give the equal priority to all the employees because
discrimination can lead employees to work inefficiently.
Decision making- Decision making process affect both the company's health and its
employees. While making decision about future plans. It is important for me as a HR manager is
to bring my employees onboard because it will strengthen the relationship of employees with the
company and also they can suggest the better plans in decision making process.
Direct and indirect relationship- The relationships plays the important role in any
organisation. As a HR manager it is my responsibility to improve the relationship of employees
within the organisation. Employees who have mutually respectful relationships with their
employers are more likely to be happy, loyal and productive in the long run.
Performance objectives
Improve communication- Effective communication is important for the development of
an organisation. For improving communication I can check in with employees on a regular basis
for discussing their thoughts on the project, tasks and the problem which they are suffering from.
By applying an open door policy for employees I can improve communication in organisation.
Leadership skill- My performance objective is to Development of leadership skills in
employees boost employees engagement and productivity. For improving leadership skills in
employees I can provide the opportunity for growth and develop situational awareness. For
inspiring employees I will need to motivate them because every success need a motivation and
reason.
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Proper knowledge of policies and practices- To have the proper knowledge of policies
related to HR like workplace safety, compensation and performance evaluation. It is important
for employees and Hr to identify the best policy that are the most relevant to organisation.
P1.2 Own effectiveness against objectives
Effective communication is necessary for the development of an organisation. As a HR
manager I have set my objectives for improving communication within the organisation because
I know the importance of effective communication (Lim and et.al., 2016). It helps to facilitate
the process of sharing information and knowledge and also develop the relationships with others.
For example if teams are given a project with a deadline but they miss the deadline of submitting
project only because of poor communication then it will be effect customers, they will miss the
appointments and hence, the productivity and reputation of the company will be decreased. With
the help of effective communication these type of mistakes can be decreased or removed.
As a Travelodge's HR manager I lack in leadership but I know that it is very important for me to
maximize efficiency and achieve goals. Leadership skills include strategic thinking skills,
planning and delivery skills, people management skills, communication skills and innovation
skills. My planning and delivery skills are good which help employees to focus on the work and
increase the confidence of employees But sometimes I lack at some stages which affect the
employees and me. Most of the employees have some weakness in their workplace skills. proper
and appropriate training allows them to strengthen those skills that need to be improved and the
capacity to adapt the new technologies and methods. As a HR manager I should know that
increasing productivity with technology is only possible when the right tools are utilized. Using
the new techniques help employees to reduce the time on the other hand if I use the old and
previous technique on the work it can decrease the productivity.
P1.3 Recommendations for improvement
Area to improve Present condition Ways to improve
Communication (Written and
oral)
weak Communication plays a vital
role in any firm. I have some
weakness and I can follow
some rules for improving
communication. I can hold
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more eye contact during
conversation it conveys
confidence and interest in
interacting with employees.
While conversation I can try to
give unique compliments to
enhance the morale of
employees. By using the best
and convenient words and
language which is
understandable to listener I can
improve my communication
skills.
Improving leadership skills Average For improving the leadership
skills I will have to be aware
from all the activities and
situation which is going on in
the organisation. Being a leader
it is important to inspire to all
who works with me (Hamilton,
Carbone and Jollands 2015).
Learning is the best way for
improving the leadership skills
it keeps our mind sharp and
skill fresh. It can help me for
facing the new challenges that
may come in my way.
Decision making Poor Decision making process is the
very important part for HR
manager because it affects the
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employees and the organisation
both. By keeping all the factors
in mind and by listening the
whole situation, I can discuss
with my employees and team
leaders for making the right
decision which will help me in
taking decisions
Focus and attention Average The focus and concentration
towards work is very
important. There are many
things which distract me and
employees like mobile phones,
negative environment, politics
extra. For the solution of these
problems' I can prohibit the
mobile phones at productive
area and improve the better
work environment. It is the best
method of avoiding distraction
and focus on the work.
Time management Average Time management is the
process of planning and the
activities for exercising that
planning and the time spent on
that activities. Poor time
management lead poor work
quality, unwanted stress and
work and life imbalance. For
better time management I have
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to set my priorities in order and
by making better work decision
and by reducing stress and
anxiety at workplace I can
manage time in a better way.
P1.4 Motivational techniques to improve quality of performance
Motivation is basically defined as the need which requires satisfaction. The need can be
want or desire which has been acquired through influence of culture, society or lifestyle.
For improving the quality of performance Travelodge use the different techniques which are-
Maslow's hierarchy of needs theory – This is the most important theory of motivating
employees. This theory is based on the human needs which can be helpful in improving the
quality of performance.
Physiological needs- These are the basic needs of human that includes food, clothing,
shelter, air and water. In order to improve quality of performance, HR manager of Travelodge
can motivate the employees by satisfying their basic needs.
Safety needs- After fulfilling the basic needs employees feel the next need which need to
be satisfied. By cleaning the floors and by making the plan which promote the workplace safe
manager can fulfil their safety needs and make them feel safe (Rumane, 2016). If employees feel
themselves safe and healthy at workplace then they will focus on the work and it will improve
the quality of performance.
Social needs- It creates a feeling of belongingness and acceptance. Social needs are very
important to humans because they live around the people. Friendship, family and good
environment can fulfil their social needs so by making the friendly relationship within the
organisation HR can improve the performance quality.
Esteem needs- Esteem need refers the need for self-esteem and respect. By praising and
recognition for the great work of the employee, manager can motivate them which will be
helpful in qualitative performance.
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Self-actualization needs- It refers to the need for personal growth and development. It
refers the growth of an individual towards fulfilment of the highest needs. It is important for
becoming the best. It can be achieved by regularly using knowledge of yourself.
Herzberg's two factor theory- Hygiene factors are those factors which are important for
motivating employees at workplace.
Hygiene factors-These factors include pay, fringe benefits, company policies, working
condition and job security. Salary and pay should be competitive and equal to those in the same
industry (Beckford, 2016). It is important and motivational thing by which employee can fulfil
their all the needs. Money is the motivator of employee productivity. Salary is the amount which
can satisfy their all the other needs so good salary will be helpful in improving quality of
performance.
Motivational factors- These factors include achievement, recognition, responsibilities,
growth and promotional opportunities. For example if company give their employees
promotional opportunity and by getting promoted to the higher level, employees will feel
themselves responsible and it will increase their morale and new employees will try to work hard
for getting promotion (Robinson, 2017). Recognition and appreciation are the basic human
wants. Employees feel valued when their work is been praised and appreciated by others that
help in increasing the quality of performance.
Advantages for motivating Staff
It is the most important task to motivate the employee's as this can support Travelodge in
enhancing the efficiency and productivity of them. This can allow an organisation to achieve
higher level of outputs.
TASK 2
P2.1 Solutions to work-based problem
Problem: Travelodge is suffering from various problems that includes unclear team roles, staff
turnover and unhealthy competition between the staff members.
Solutions to work-based problems:
Create positive environment- Some problems employees suffer from like unclear goals,
excessive workload, discrimination and insecurity for job. For giving the positive environment
company can motivate employees by recognising their hard works. For solving these problems
manager can give them benefits and rewards for making them secure for job.
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Resolve conflicts- Conflicts arises in every company because of the misunderstanding,
poor communication, frustration extra. Conflicts can result in lowered morale, increases stress.
Unclear goals amongst goals also become the reason of conflicts and it leads labour turnover. For
the solution of this, manager will have to understand the reason of conflict and will have to listen
both of the side. By improving the communication and consulting with the employees it can be
solved. manager should try to listen everybody's point and problem as this will help to
effectively resolve the problems.
Employee satisfaction- Employee satisfaction is very important because it reduces
labour turnover which reduces costs and increase productivity. Employees does not get satisfy
with their pay and until they get a enough pay according to work. For the employees' satisfaction
manager can respect them and provide them security and healthy environment. By giving them
pay and benefits which will motivate them for working hard and will satisfy their all the needs.
Build healthy relationship with workers- Healthy and friendly relationship is important
for employees because they spent lot of time at workplace and it decreases their morale and they.
feel insecure if they do not get a friendly relationship((Van Eerde, 2015). ). These will increase
trust and worker engagement towards organisation and motivate them which will boost their
confidence. Healthy workplace bring the result of no conflicts.
P2.2 Communicate in a variety of styles and appropriate manner at various levels at Travelodge
Formal letter
15 Jan 2019
United Kingdom
Dear Sir
I am writing this to inform you that our organisation is suffering from serious issues like labour
turnover, undefined goals, conflicts between employees and many more. These problems are
effecting the productivity and the profit of organisation. I would like you to lay keen emphasis
on these problems and provide the specific solution regarding these problems.
Thank you
Your sincerely
HR Manager
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Memo
From: HR manager
To: Staff members of Travelodge
This is to inform all the staff members that I have analysed that you are lacking in performance
management skills and techniques. In order to improve techniques, firm is organising the
training session, you all need to attain that programme for achieving the organisational goals.
Thank you
P2.3 identify effective time management strategies:
The use of time depends on the skill through planning, evaluation, self-control and self-
analysis. That strategies can help to Travelodge to effectively manage the time(Pugh and
Nathwani, 2017). That strategies are as follows:
Set priorities: Set priority, it is important for time management. That can be set by
differentiation of important and urgent work(Williams, 2015). Travelodge set work activities for
timely complete the task. There is one of the easiest way to make “to do” list for managing time.
By this list, it get daily, weekly and monthly work activity according to Travelodge.
Making and keeping appointment: Firstly, management writes down the project
deadlines as well as keep them on hand. Some reminders of appointments are:
 always record information and joint the notes
 review of planning according to task, projects and appointment
 remember list of appointment
Setting work objectives: It is important to set work objective for working in proper
manner. This is the main strategy of time management. Travelodge set targets for the employees
to achieve work goal of the day. They divide the work according to time and task.
Working Steadily rather than Erratically: Human resource's manager of Travelodge,
always try to do work in good quality. That give better result of work with proper time
management. Apart from this, Erratical work is not time consuming but it takes time to improve
it again. Considering this, working steadily is better than erratically for managing time.
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Time for learning: The time for learning is the best strategy of time management. In the
organization have an various learning opportunities. HR of Travelodge, provide the best learning
to their employees for improving the employability skills. The learning section includes
 task management
 trainings of software
 Try to give proper knowledge of work and new task.
Through that employees learn more about work and able to manage their time of work. It is
helpful for team development. Learning is the effective way of time management.
Example: when employees have proper knowledge and proper learning about the work, then they
are not taking more time in task and easily manage their time.
Reliable estimate of task time Estimation of task from schedule and budget. Travelodge
use different ways to improve estimation of task that are as follow:
 They define work properly
 Get the right people to performing the task
 Use the correct estimating techniques
 Provide progressive estimates
 Track effort and duration
From the above, time management is a very important skill to learned and measured the
time(Morden, 2016). Travelodge effectively manage their time by the using of above strategies.
TASK 3
Induction Training Package
Purpose of training: To understand team dynamics and develop team.
Activities covered Date Accompanied
By
Employee's sign
Introduction to How to perform 4 Jan, 2019 Human resource
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