OTHM Level 6 Leadership and Management Report: Treetops Care Ltd

This report addresses managerial and leadership issues within Treetops Care Ltd, a 24-hour care provider for older adults, which is facing financial and operational challenges leading to employee conflicts. The report explores the application of relevant leadership models, including Situational and Laissez-Faire Leadership, to resolve these issues. It emphasizes the importance of team building in health and social care, highlighting its benefits for productivity, reducing medical errors, and enhancing patient safety. The report contrasts leaders and managers, emphasizing the critical leadership qualities of goal orientation, integrity, team relationships, and effective communication. It reviews various leadership models, such as Autocratic, Laissez-Faire, Situational, and Shared Leadership, and their impact on organizational success. The conclusion suggests implementing Situational and Laissez-Faire Leadership models to address the specific challenges at Treetops Care Ltd, advocating for a collaborative approach to decision-making to improve the work environment and resolve the existing crisis.

Running Head: LEADERSHIP 0
Leadership and Management for Health and Social Care
Report
FEBRUARY 11, 2020

LEADERSHIP 1
Executive Summary
This report focuses on solving managerial and leadership issues that has been raised in an
organization named as Treetops Care Ltd which is a 24hour care provider majorly focused on
older and senior citizens. The company is facing finance an operational crisis which caused
unproductive environment and formation of cliques among the employees. Hence, using
various leadership models which are relevant with the scenario can be applied which includes
Situational and Laissez-Faire Leadership model which gives a way to solve the dispute.
Parallel with this team building and its benefits have also been discussed. Team building
creates an outline for the productive working style and it is highly required in health and
social care as these sectors are based on rigid planning and team building make it more
proficient and effortless. Likewise, working together in a team reduces the chances of
medical errors during the medical practice or surgery or medication and hence increases the
safety and security of the patient. Hereafter, it states that the leadership is all about right
decision at right time which differentiates the leader from others.

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Contents
Executive Summary...................................................................................................................1
Introduction................................................................................................................................3
Team Leadership Models...........................................................................................................3
Benefits of Team........................................................................................................................5
Conclusion..................................................................................................................................8
Reference List

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Introduction
Healthcare management has several responsibilities which involves delivery of the quality
service as well as to meet demands of customer and employee. It helps in shaping the
organization’s ethos and hence help in its growth. Building and maintaining team is highly
recommended as it is the base of any organization or work force. By implementing team
building at early stage of the work can give ample of benefits in future and can make the
organization to achieve financial as well as structural goals smoothly and effortlessly. This
report resolves the issues that has been raised in a company named as Treetops Care Ltd.
which is a healthcare company and provides 24hours care to senior and older residents.
However, the company is facing financial and managerial crisis which led to provocation of
conflicts among employees and hence resulted in forming cliques of employees. After
studying and understanding the case thoroughly, this report presents the outlook in which the
problem can be resolved using management and leadership related knowledge and by
applying them in practical scenario similar to one we have been provided with. This report
also presents management theories and models that are widely used to understand leadership
team building and managerial skills.
Team Leadership Models
Leadership is defined as the interaction between the members of the teams on social and
health sector and its organizations. It focuses on maintaining the structure of the hospital or
any social organization. Leaders are different from managers.1
In a survey it was studied that the leaders have several credibility such as goal orientation is
the critical factor which makes them focused and clear in their vision. Transparent integrity is
another factor which means having distinct values and idea about people and work force
around them in the hospital or social centers. Close and amicable relationship with team is
marked as the essential ability a leader should possess, which highly justifies their role. They
must be efficient with their influence and mentorship. Robustness and resourcefulness while
running an NGO are another key point which helps them in finding solution to critical
problems and situations. Resonant communication paired with the awareness and intelligence
serves aided benefits. They must be vocal about their expectations with the team and must
communicate the target in vibrant way which throws influence on the teammates.2
1 K. Walshe and J. Smith , Healthcare Management, Maidenhead, England: Open University Press, 2006, p. 550
2 M. Williams, Leadership for Leader, London, England: Thorogood, 2005.

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Leadership and management involve lots of efforts by the people and then it results in a well-
managed and efficient care. Team leaders among nurses, doctors, counsellors and other
relevant teams at workplace, strategize a plan to reach their target that requires lots of
planning and mapping of actions and decision with respect to system and its requirement in
hospital or social organization. If required, the plans are altered, trial and error methods are
followed and firm decisions are taken in favor of society. A non-avoided situation and strict
actions are the most courageous task a leader has to take as it creates lots of dilemmatic
situation professionally and sometimes personally. To ensure the smooth and hassle-free
working of the system, opinion of all the teammate are recorded and taken care of while
taking any decision. The whole process of the leadership and managing the team and system
is scientifically termed as problem solving method. These qualities are required in each and
every department such as among nurses, doctors, housekeeping department rather than just
administrative department. There are standard which can deduce the probability of
organizations success based on the decision making and leadership quality of the mangers or
team leaders.3 Leadership models have significant effect on working of the system. It helps in
building the base and helps in operative planning of revenues, finances and the resources.
There are majorly five types of models.
Autocratic Leadership model4 works on the idea of chain of commands given to the juniors
by their seniors or by the team leader to their teammates in an organization. In this model, the
top management authorities take the final decisions, irrespective of the majority or minority.
Regardless of the opinions or decisions by rest of the teammates, the decision maker is solely
the leader. However, this model is considered dull and poor, as it does not follow the idea of
team building which is crucial in healthcare and social organization. This model fits in the
scenario where the decision has to be quick and immediate as in case of medical emergency
due to accidents or critical conditions, and the final verdict by the senior surgeon or leaders
among them is taken into the account.
Laissez-Faire Leadership model5 is in contrast with the autocratic model as the decision-
making responsibility is totally on the teammates. Each and every member’s opinion is
3 E. L. M. Rigolosi, Management and Leadership in Nursing and Health Care: An Experiential Approach, New
York: Springer Publishing Company, 2005, p. 452.
4 R. O. Ayeleke, A. Dunham, N. North and K. Wallis, "The Concept of Leadership in the Health Care Sector,"
Questia.com, 19 09 2018.
5 L. J. Sechrest, Free Banking: Theory, History, and a Laissez-Faire Model, Westport, CT: Quorum Books,
1993, p. 228.

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considered and the decision is taken keeping every major idea and opinion in mind. The
teammates are monitored regularly to observe their quality and quantity of work and
professional individual growth such as in a hospital nurses are observed on work quality and
patience. This model helps in building the understanding among leader and teammates, which
helps to achieve organizational targets effectively.6
Situational Leadership7 is dependent on the real time scenario or condition of the employees
and the team as a whole. It is more likely to be dependent on the current situational phase of
the organization, whether its lacking in its targets and services or whether its ahead of the
targets and earning considerable profits. It screens the strengths and weaknesses of the team
and its members followed by the operational decision-making methods and practices to
resolve the issues.8 It focuses on the capabilities of the team and sets realistic goals which are
approachable. This is well fitted for social sector as their plans and actions involves focusing
on availability of limited resources. This model is considered highly beneficial for the
organization’s growth as it is based on the realism and not on mere false expectations9.
Shared Leadership model10 claims that the power and strength of the group resides in the
team itself rather than in the individual member. It helps in fostering collaborative spirit
among teammates. It also helps members to enhance their mind creativity and idea generating
capacity as it gives ample of opportunities and encourages them11.
Benefits of Team
Team building and management is crucial and helps in construction a stable and strong
platform for the organization. Teamwork is actually important as it helps in creating and
understanding a shared pair of bonds among the team members and hence helps in achieving
the same professional goals excellently. Health and social care come with responsibilities and
duties that cannot be neglected and rigidness must be followed throughout the work
especially when it comes to care and rehabilitation workers.12
6 idib
7 Educba, "10 Important Leadership Models Which Will Make You A Successful Leader," 2020. [Online].
Available: https://www.educba.com/important-leadership-models/. [Accessed 11 02 2020].
8 K. S. Gallagher, R. Goodyear, D. J. Brewer and R. Rueda, Urban Education: A Model for Leadership and
Policy, New York: Routledge, 2012, p. 393.
9 At 7
10 idib
11Runrunner, "For-Managers," 2020. [Online]. Available: https://for-managers.com/leadership-models/.
[Accessed 11 02 2020]
12 S. A. Rodger and S. M. Mickan, "Effective Health Care Teams: A model of sixcharacteristics developed from
shared perceptions," Journal of Interprofessional Care, 08 2005.

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The team leader strengths the team by providing unbiased decision, openness towards
changes, acceptation of opinions and views from juniors or collogues. This in return results in
cooperation and enhancement of complementary skills among each other. These are some
unspectacular traits but are true traits of a leader and should be furnished during their career.
The healthcare and social care sectors are non-profit organization which is either government
funded or run by trustees, who look after the finances without expecting return or profit for
the social cause. Therefore, they have a different set of benefits when compared with the
profit-based organization or in other words businesses who look for profits on each and every
investment they make into the market or corporate world. Teamwork in a non-profit
organization has to handle several challenges such as constant changes in the government
policy, they need to consider the multiple opinions and views of the organization’s
stakeholders and trustees and sometimes have to manage scarcity in resources they possess.
However, these hurdles and issues make the team robust and strong and results in several
benefits such as it helps in providing assistance to other teammates. Application of variety of
skills in a project is an aid as all the teammates has different opinions and idea in their mind
and when all these idea gets amalgamated; a unique and full-fledged solution can be created.
It helps in solving the complex problems with ease since it requires multiple concepts and
thoughts. Moreover, it enhances communication skills which is crucial while explaining the
medical terminologies or practices to the patients who possess less understanding about it and
creates an impact on the work.13
Coordination in teamwork in healthcare sector involves the medical professionals, nurses and
organization’s managers while in social sector involves financial donors, managers and
government representatives. They work together as a team to provide best of services to the
community and its people. They also work together to bring out the health campaigns and
promotional events in the community.14
Apart from this there several reason which signifies the team building in the healthcare
system. Firstly, since the medical technologies and methodologies are getting updated every
now then, so it makes it little difficult to grasp everything for everyone, and here the team
work comes in play which makes it easy to segment out each individual’s share of knowledge
and learning among their teammates and hence saves extensive efforts and time to great
13NCVO, "THE IMPORTANCE OF TEAMS," 23 06 2017. [Online]. Available:
https://knowhow.ncvo.org.uk/your-team/people-management-skills/teams/about-teams-and-types-of-team/
importance#. [Accessed 12 02 2020].
14 HRH Global Resource Centre, "Why is Teamwork in Health Care Important?," 2020. [Online]. Available:
https://www.hrhresourcecenter.org/HRH_Info_Teamwork.html#two. [Accessed 12 02 2020].

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degree. Secondly, team functions as a central body and all the professionals and leaders look
after the well-being of the patients in healthcare sector or the clients or community in social
sector. It highly influences the stakeholders and the trustees who donate their money for the
finances of the organization, and rely on its improvement as it directly affects the society and
its people.15
Conclusion
These learning about the team building models and benefits ensures that the scientific ways
which are designed to solve the problems and to maintain the healthy work environment in
15 M. Wall, G. Yu, C. Penido, C. Schmidt and R. Pinto, "Primary Care and Public Health Services Integration in
Brazil’s Unified Health System," American Journal of Public Health, vol. 102, no. 11, p. 7, 2012.

LEADERSHIP 8
the organizational system and among the employees is vital and has great influence around.
This kind of functioning can be applied on the case study presented in the healthcare
organization, and can help us in solving the crisis. Hence, after acquiring deep understanding
of all this models and applying it in the given case, we can suggest and try to implementing
few of these models such as Situational Leadership and Laissez-Faire Leadership model
would prove to very helpful and could resolve the issue to great extent. The managing
director of the Treetops Care Ltd, must form a reliable team to solve the existing issue by
considering each employees opinion and taking a fair decision in favor of both majority and
minority to some satisfying extent.
Reference List
Ayeleke R. O., Dunham A., North N. and Wallis K., "The Concept of Leadership in the
Health Care Sector," Questia.com, 19 09 2018.

LEADERSHIP 9
Educba, "10 Important Leadership Models Which Will Make You A Successful Leader,"
2020. [Online]. Available: https://www.educba.com/important-leadership-models/. [Accessed
11 02 2020].
Gallagher K. S., Goodyear R., Brewer D. J. and Rueda R., Urban Education: A Model for
Leadership and Policy, New York: Routledge, 2012, p. 393.
HRH Global Resource Centre, "Why is Teamwork in Health Care Important?," 2020.
[Online]. Available: https://www.hrhresourcecenter.org/HRH_Info_Teamwork.html#two.
[Accessed 12 02 2020].
NCVO, "THE IMPORTANCE OF TEAMS," 23 06 2017. [Online]. Available:
https://knowhow.ncvo.org.uk/your-team/people-management-skills/teams/about-teams-and-
types-of-team/importance#. [Accessed 12 02 2020].
Rigolosi E. L. M., Management and Leadership in Nursing and Health Care: An
Experiential Approach, New York: Springer Publishing Company, 2005, p. 452.
Rodger S. A. and Mickan S. M., "Effective Health Care Teams: A model of sixcharacteristics
developed from shared perceptions," Journal of Interprofessional Care, 08 2005.
Runrunner, "For-Managers," 2020. [Online]. Available:
https://for-managers.com/leadership-models/. [Accessed 11 02 2020]
Sechrest L. J., Free Banking: Theory, History, and a Laissez-Faire Model, Westport, CT:
Quorum Books, 1993, p. 228.
Wall M., Yu G., Penido C., Schmidt C. and Pinto R., "Primary Care and Public Health
Services Integration in Brazil’s Unified Health System," American Journal of Public Health,
vol. 102, no. 11, p. 7, 2012.
Walshe K. and Smith J. , Healthcare Management, Maidenhead, England: Open University
Press, 2006, p. 550
Williams M., Leadership for Leader, London, England: Thorogood, 2005.

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