Analysis of Leadership, Recruitment, and Staff Management at UPS

This report analyzes various aspects of leadership and staff management within United Parcel Services (UPS). It begins with an overview of the recruitment and selection process, including job analysis, job descriptions, and the impact of legal, regulatory, and ethical considerations. The report then delves into the skills and attributes required for effective leadership, differentiating between leadership and management, and comparing various leadership styles. Furthermore, it explores strategies for motivating staff and the benefits of team working, including dealing with conflict and achieving goals. Finally, the report examines factors involved in planning, monitoring, and assessing work performance, as well as the assessment of individual development needs, concluding with an evaluation of the assessment process's success.

Working with and
leadership people

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
1.1 Documentation to select and recruit and new staff in UPS...................................................3
1.2 Impact of legal, regulatory and ethical considerations to the recruiting and selection
process for UPS company...........................................................................................................4
1.3 Taking part in an selection process.......................................................................................5
1.4 Contribution to have the selection process............................................................................5
TASK 2............................................................................................................................................6
2.1 Skills and attributes needed for the leadership in USP.........................................................6
2.2 Difference between the leadership and management............................................................7
2.3 Comparison among the different types of the leadership......................................................7
2.4 Way to motivate staff to achieve objectives.........................................................................8
TASK 3............................................................................................................................................9
3.1 Benefits of team working for an organization.......................................................................9
3.2 Working in a team as a leader and member towards specific goals, dealing with any
conflict or difficult situation........................................................................................................9
3.3 Effectiveness of the team in achieving the goals................................................................10
TASK 4..........................................................................................................................................10
4.1 Factor involved in planning the monitoring and assessment of work performance...........10
4.2 Plan assessment of the development needs of individuals..................................................11
4.3 The success of the assessment process................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
In an organisation it is important to have an people which is having the proper skills and
knowledge which would help the firm in growing properly. The working process is essential as
that will make the business do well among its competitors (Burr,and Pearne, 2013). It is essential
to have an good leader which will make the people work in an proper manner by giving them
appropriate training and giving them motivation which would help the other people working in
their team would perform better. These is some of the primary differences in between leadership
and management which is mainly highlighted in the below report. the different features of
working in the team as an member and a team leader had also been represent.
TASK1
1.1 Documentation to select and recruit and new staff in UPS.
United parcel services is hiring new employees. They are searching for the skilled and
knowledge people to be selected to work over their. Below is an job analysis and the job
description and many more information for the job.
Job Analysis
People are been hiring for the staff members they have to do the effective work in the
organisation. The UPS is hiring the employees which are 7 drivers and 2 administration.
Job specification and person specification
The specification for the drivers
Location: UK
Salary given to them: not disclosed
Vacancy: For 7 people.
Type of an employment: permanent
Responsibility for the post:
1. They required to have an good relation with the other staffs working in the organisation.
2. They should be agree to go to all the places where the company tell them to go.
3. They should have positive response to any of the changes which occurs in the company.
4. They are responsible to deliver the goods on the proper time to the place which he has to
go to deliver.
Skills, knowledge and experience for this post:

2. they should have the positive attitude for the working
3. they should be self motivated and innovative.
For the administration
Location: UK
Salary: not disclosed
Types of employment: permanent
Job vacancy:2
Responsibilities for the post:
 they have to meet the target of an organisation in an weekly bases
 The administration has to maintain the health and the safety regulation in the
organisation.
 They have to make an proper decisions.
Skills and experience
 They should have the degree in an business discipline.
 They should have minimum ten years of n experiences.
 Excellent communication skills.
1.2 Impact of legal, regulatory and ethical considerations to the recruiting and selection process
for UPS company.
The recruiting and the selection process should have to process in an proper way which
has to be followed by the proper legal rules and the regulations. As an human resource manager
it is important to know all the rules and the regulation before recruiting and selecting the people
which would make the process go smoothly and in better manner (Bush and Middlewood,2013).
If the process is been run in an proper way then that would be beneficial for them in getting the
appropriate people and for the required sets. There different kinds of an low which has to be
maintained Race relation act, employment equality regulation, and many more the organisation
has to follow these things which would help them in doing the work in an better manner. Impact of race relation act- if any of the organisation calls or gives the advertisement of
the selection by differentiation of the race then that would be seen as the breaking of the
regulation (Catano,2013). The organisation has to take care that their would not be any
kind of an race differentiation would occur in their firm.

 Impact of equality regulation- In an recruiting and selecting process all the people with
the different age group for the one post is been given the same privileges as if any of
them get the special privilege to any of the age group then it would be unlawful.
1.3 Taking part in an selection process.
After advertisement process it is important to have the other process that is Human
resource development of UPS would take part in an selection process. The process of an human
resource management in selection process:
Selecting an recruitment and the selection panels
The human resource department of an UPS has to do the selection process to make an
proper recruiting process to select the employees (CHUANG,and Liao,, 2010). They select the
person to recruit the appropriate people according to the place which is available. The process of
the selection is:
Short listing
The recruitment and selection panel do the shortlist of the applicants by applying the
different kinds of a short-listing methods. Some of the methods of an short listing are IQ test,
examining the MCQ of the people, with the written exam.
Interviews
After shortlist the people they have to take the interviews of the people which are been
short listed (Czabanowska, et,al., 2014). In an interview process candidates are been asked
questions which are related to themselves and all the informations are been asked to them which
are required to the organisation to know.
Appointment
Appointment is the last part in the recruiting and the selection process. In this the
candidates which are been selected after the interview process is been appointed in the
organisation on the post according to their skills and the knowledge.
1.4 Contribution to have the selection process.
Being the part of an human resource management I have to look after the job design and
many more things related to the recruiting selecting and managing of the organisation. I also had
taken an part in preparing the documents which were important for the process of selecting and
recruiting the employees (Dann, 2012). I also done the recruiting and the selection of employees
and I had take part in selecting the appropriate candidates from many of the applicants, and after

the selection process I had also involved in conducting the interview and in that interview
process I had taken the interviews of the remaining people after the selection process. And
selected the required candidates from all the people which are eligible for the post which is
vacant according to their skills and knowledge which is required to the post.
TASK 2
2.1 Skills and attributes needed for the leadership in USP.
The director of an USP had planned to make increase their business. For that they had
planned to have an new leader who will manage all the people in the organisation and that would
help the people work in an proper manner and in effective manner. An leader should have the
qualities which will helpful for the organisation as an good leader can lead the other people in an
proper way which would make them do their work in an proper manner. All the people working
in an organisation should have the quality of leadership (Dessler,2016). The leader should have
some of the skills and attributes which are:
 An leader should be honest, and he should be honest regarding his work.
 The leader should be delegate as he should make trust on his team.
 Leader should have an proper communication which would help them in doing the work
in an proper manner as communication plays an important role in the organisation so that
they could convey their messages to each other in an proper and better manner. And he
should have the proper communication skills so that his team could able to understand
properly.
 Team leader should have an proper confidence as that will motivate his team members.
Leadership is an essential part as the leader is the person who takes the responsibilities of
the people which are working with them and he is that person who manages them in an proper
way and that would help them in getting proper support and motivation. This would help the
people working in an group get proper knowledge and skills which will help them in doing their
work in an better manner (Gropu,2013). And an leader should have the positive attitude which
will make them attractive so that people would like to listen to them and to follow them.
2.2 Difference between the leadership and management.
Basis Leadership Management
Meaning Leadership is an art or an skill Management is an process in

to lead the people softly.
It is an activity to guide and to
make direct all the people to
work together in getting the
objectives.
Leadership is an morality of an
leading an people by
encouraging them.
The leadership should have the
trust by followers.
Leadership is proactive in its
nature
which all the things are been
managed in an systematic and
organised way.
An manger plays an important
role in managing the people
accordingly.
The management is an process
which is been done to manage
the activities of UPS.
And the management needs to
have an proper control over the
people.
Management is reactive in the
nature.
Basis Trust, it is important for the
leader that his team should
have trust on him.
It controls
Important in Inspiring people It manages the activities
Power Effect, they have the skills to
influence the people working
with.
Rule, and they have the quality
to rule over the people.
perspective Leadership requires the good
perception
The management has the short
perception.
2.3 Comparison among the different types of the leadership.
Leadership is an process in which they lead the people and they use to make proper plan
and motivate people so that they would do the work in the organisation(Guest, 2011). That
would help the organisation gain the proper growth which will help them in achieving them.
There are different types of the leadership such as followed below:

 Autocratic leaders- these are the leaders which does not make any of the decision with
asking the people in there team they are people who use to make decisions and make the
plan and they forces the people to follow that according to them.
 Democratic leaders- these are the leaders which includes all the people in the decision
making process and they are the people who does not forces the people to the work
according to him they takes the opinion all the people in the organisation
 laissez faire- these are the people who gives there team member an lots of freedom they
do not try to stop them and do not say anything they do these types of an leader does not
do effort in doing any kind of things (Gruman,nd Saks2011). These people does not want
to be having any kind of the responsibilities on them they like to be free and they does
not like to make any kind of the boundaries on them. They are the people who are likely
to be little lazy they do not want to make any kind of the efforts towards there work.
2.4 Way to motivate staff to achieve objectives
In the UPS company there are different motivation theories which can motivate
employee to achieve their target and objectives. In this motivational process there are Maslow's
need hierarchy theory, two factor theory, X&Y theory. UPS company use Maslow's need
hierarchy theory that can help to motivate their employees to achieve effective goals and
objective in organization. The Maslow's theory is a effective theory which can help to motivate
their employees to achieve business objectives (Kehoe and Wright, 2012). That can be involve
the needs which is related to the person: physiological, safety, esteem and self actualization. In
this hierarchy there are four level which is define the needs of the people that can help to
motivate people when they fulfil their needs. When the employee satisfy their first need that can
motivate to increase their second needs. Basically the Maslow's hierarchy of need theory is
effective approach to motivate their employee in effective manner to attain appropriate objective
in the organization. It is based on the hierarchy level which is interrelated that is effective for the
organization as well as employee to reach the predetermine target.

TASK 3
3.1 Benefits of team working for an organization
In the organization the team work is essential part to achieve the effective target which is
evaluate by the leader of the UPS company. The team work is interchange the skills and
information to each other which is contribute in both success or failure (Kaushal, 2010. In the
organization the unity in the team as well as manner group make up the effective success and
appropriate goals and objective that can help to improver the performance of the company and
also increase the productivity. In this process there are some points which is evaluated in the
organization to help in achieving the goals and objectives:
Efficiency growth- USP company have to determine the efficiency of the growth which is related
to the team work. It is a process to evaluate the effectiveness and efficiency in the company
motivate their employee to work with team and achieve the appropriate target. Develop of the
growth is define the performance of the company as well as employee. The team work is a big
process that is create the some hurdle and some positive process in the organization. Effective
motivation can help to manage the team in appropriate manner so that the employee share new
idea and experience to the another employee as well as manager that can help to achieving the
systematic result to improve the quality of the product as well as performance (iang, Lepak
2012).
Develop employee relation- it can be define the employee relation that can helpful in providing
the better opportunities in the employee so that they can do work effectively. Effective and
strong relationship between employees to help in decision making process in UPS company.
3.2 Working in a team as a leader and member towards specific goals, dealing with any conflict
or difficult situation
UPS company can define the different situation related to the organization problem as
well as employees problem. They have to resolve the problem which is crate in the team work .
As a leader of the team as well as company the effective process as well as system can help to
define the problem in the organization (Harzing and Pinnington, 2010J,). There are some roles to
which is apply in the team work to get effective result in the organization.

Coordinator- it is a specific person who is lead the team and coordinate effectively to do the
work in a team. Coordinator is responsible for all process which is committed by them the team
gaols and objectives. It can be positive process to motivate their employee regarding the work.
Resource investigator- Resource investigator is the parson who is define the objectives and
opportunity in the organization and also determine the contract (Gwyer, 2010).
Implementer-the person who is implement the strategy and policy in the organization to get
effective result is known as implementer.
Monitor evaluator- the person is evaluate the performance of the team as well as group of
member that is work together in organization. It can help to taking effective decision regarding
the situation.
Team worker- basically the team worker is a important factor which is show the effective
performance of the team to the UPS company.
3.3 Effectiveness of the team in achieving the goals
The team of the UPS company is define the effective team work in competitive world to
achieve the objectives. In the organization the team work is contribute in effectiveness in the
company and also evaluate the knowledge and skills which is help in face the challenge in the
market as well as company (Guest, 2011). The team work in the company need effective
coordination as well as ethical behaviour of the other member. Effective team work with another
people is helps in establishment of the target and also help in achieving the business objectives.
UPS company can be evaluate the motivational factor which is motivate team member to work
effectively and maintain coordination with another team member to achieve the goals and
objectives of the company. In the team work the effectiveness in important factor to get and
reach target and enhance the performance of the enterprise.
TASK 4
4.1 Factor involved in planning the monitoring and assessment of work performance
The planning precess and monitoring process define the elements which can help to
measuring the performance of the worker in the UPS company. The monitoring planning process
evaluate the performance appraisal accounting to the individual persons. The effective
performance appraisal will help in motivating employee in the organization that can enhance the

performance as well as coordination in the team or group (Gruman and Saks, 2011). There are
some planning factor which is monitoring the work presentation:
Goals and objectives- In the UPS company the goals and objective have to realistic that is helpful
in achievement of the goals and objective in effective manner.
Roles and responsibilities- role and responsibility are related to the ability of the employee which
can help to target easily.
Coordination- the coordination is essential part of the team in the organization that can help to
achieve the appropriate target in the company an enhance the performance.
4.2 Plan assessment of the development needs of individuals
In the UPS company the effective plan and deliver development is more important to the
employee needs. There are effective tools to describe the needs of individuals;
Set the goals according to the outgoing process- in the development of the individual needs the
step is setting the goals according to the production process which is help in achieving the goals.
Setting the measurement of the performance- the next step is setting the measurement of the
performance which is reduce the negativity in the process of the planning so that they can
achieve the target of the company.
Setting the guidelines- in the UPS company the essential part is setting the guidelines which is
effectively work in the company to improve the performance as well as profitability in the
enterprise (Dessler, 2016).
Training and developing plan- training and developing plan is more effective to improve the
employee performance in the company which is effect on the organization process as well as
activity.
4.3 The success of the assessment process
The assessment process is important process to define effective plan of the employee
performance. It is a systematic process which is collect the specific informative to take effective
decision regarding the business process. Successful assessment process include the observation,
interview, checklist and formal test which is evaluate the feedback process that can help to
resolve the all problems which is create in the organization. The effective tools is involved in the
assessment process which can help to evaluate the effectiveness in the organization as well as
employees performance.

Feedback- in the organization the feedback is important part of the performance. That is defined
the whole performance of the employee it can help to get the effective knowledge and skills
regarding the issue which is faced by the employee that is negative part of the organization
performance as well as employees.
CONCLUSION
In the above mentioned report the has been conclude the leadership and effective
performance of the employees that can help to achieve the effective target of the company as
well as enterprise. It can be define the difference between leader and manager of the UPS
company. According this report it can be conclude the leadership which can be help to lead the
employee in effective manner to attain the appropriate success.

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