Exploring Effective Leadership Strategies in Conflict Resolution

The assignment delves into the core components of effective leadership in managing workplace dynamics. It begins by addressing conflict resolution through structured dispute processes and empathetic negotiation, underscoring timely interventions as crucial to transforming conflicts into opportunities for success. Communication strategies are explored next, emphasizing clarity, regularity, and interactive methods to ensure mutual understanding and feedback. The essay then discusses the importance of providing clear job role information and fostering an inclusive workplace by treating employees with integrity, respect, and empathy. It highlights managerial responsibilities outlined in codes of conduct such as displaying effective behavior, honesty, transparency, and flexibility. Legal protections against discrimination are also mentioned via the Fair Work Act 2009, emphasizing trust-building among internal and external stakeholders to enhance responsiveness and inclusiveness. Indicators of employee dissatisfaction through performance changes or absenteeism are noted as critical for managers to address. Finally, the essay explores Myers-Briggs theory in understanding personality preferences that influence workplace dynamics, offering insights into selecting candidates aligned with organizational needs.

Running head: EFFECTIVE LEADERSHIP
Effective leadership
Name of the student:
Name of the University:
Author’s note

1EFFECTIVE LEADERSHIP
Answer 1:
Conflict is a common part of workplace and we can manager conflict by developing a
dispute resolution process in organization. This is dependent on good management practices such
as taking the necessary action at the right time so that conflict resolution becomes new
opportunity for success of the team. The first step will be to gather all involves parties, patiently
listen to their concern and identify the reason for conflict. After this, taking feedbacks of other
team members regarding their opinion about the situation may also help to determine the most
appropriate action in the situation1. Hence, getting individual opinion and sharing it with other
may help to validate the action and take the right course of action. Problem solving capabilities
can help to negotiate with employees, patiently listen to them and take the most impartial
judgment to resolve the conflict.
Answer 2:
While initiating communication with employees, it is necessary to identify the
best method to facilitate effective communication with each member. The first decision might be
to decide the mode of communication required with specific group such as deciding to convey
message through presentation, message, emails, direct interaction or voice calls. Effective
communication with staffs is also dependent on having clear and regular communication in the
most informative manner. Before going ahead with the communication process, there should
always be a plan to decide what we need to communicate and what the main purpose of this
1 Brubaker, David, et al. "Conflict resolution in the workplace: What will the future
bring?." Conflict Resolution Quarterly 31.4 (2014): 357-386.

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communication is. Interactive communications are beneficial in facilitation two way
communications and taking feedback regarding a process from employees. In addition, face to
face communication can help leader to clearly disclose key information that needs to be
disclosed with client2. Two way communication is always effective in knowing the perception of
others and the process of enquiry and listening skills facilitate receiving feedback and opinion in
a positive manner
Answer 3:
To perform their job roles, staff members must be give all information related to the
specific job responsibilities in the desired position of the company. They must be given full
instruction regarding their daily scope of work and all possible situations where a worker need to
work extra or seek additional benefits during their job role.
Answer 4:
As a manager, we should treat staff with integrity, respect and empathy to develop an
inclusive workplace. This process gives positive vibes to employees and they develop the
positive motivation that their contribution and role is valued in organization. Emphasizing on
addressing employee issues in workplace enhance motivation of staffs in their job and promote
engagement in work. Such employees also tend to perform better than those who are not
respected.
Answer 5:
2 Bovee, Courtland L., John V. Thill, and Roshan Lal Raina. Business communication today.
Pearson Education India, 2016.

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According to the code of conduct policy, it is essential for managers to display effective
behavior at workplace. They must show respect, empathy and integrity with all team members.
Other code of conduct for managers is to be honest, transparent and accountable in their action.
Flexibility is also an important prerequisite for managers as it will help to deal with complex
situations and tackle conflicts.
Answer 6:
The Fair Work Act 2009 protects workers and management from discrimination at
workplace.
Answer 7:
Mutual trust between all internal and external parties in business relationship is essential
to move ahead in the same direction. This helps to build positive working relationship and get all
the necessary support while facing challenges in workplace. It also promotes responsiveness and
inclusiveness at workplace
Answer 8:
If workers are unhappy due to lack of respect or motivation, it can be identified by means
of sudden change in performance of employee, high rate of absenteeism and the intention to
leave the organization.
Answer 9:
Myers Briggs theory is a psychological theory developed by Carl Jung who defined 16
personality types and the use of these types to identify the unique personality of an individual.

4EFFECTIVE LEADERSHIP
While evaluating the personality of individuals, it mainly deals with the followings preference of
clients:
 Extraversion (preference to deal with people, things or situation) or introversion
(preference for ideas or information)
 Sensing (preference to deal with facts) or intuition (preference to deal with possibilities)
 Thinking (decision on the basis of objective logic) or Feeling (decision on the basis of
values and relationship)
 Judgment (well-structured lifestyle) or Perception (Going with the flow)3.
Hence, assessing people’s personality on the basis of differing psychological preference
defines people’s perception about the world and their thinking process related to decision
making. The Myers-Briggs Type indicator is used in several organization to identify the
personality of candidate and find out the candidate who fulfill the desired personality criteria
for specific job position. The four scales can be combines and arranged in a total of 16
combination to define specific personality of people. It is available in the form of personality
test questionnaire to evaluate and define different personality types. For example, this
indicator has been used in high school to assess student performance and effect of
personality on performance4.
3 Erdei, Panni, et al. "Estimating the Effect of the Personality vs. Career Match on the Academic
Performance with Comaprison of Admission Scores and Grade Averages: An Evidence from the
Hungarian Business Higher Education." (2014).
4 Rice, John W. Using Myers-Briggs Personality Type Indicators to Predict High School Student
Performance in an Educational Video Game. University of North Texas, 2015.

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Reference
Bovee, Courtland L., John V. Thill, and Roshan Lal Raina. Business communication today.
Pearson Education India, 2016.
Brubaker, David, et al. "Conflict resolution in the workplace: What will the future
bring?." Conflict Resolution Quarterly 31.4 (2014): 357-386.
Erdei, Panni, et al. "Estimating the Effect of the Personality vs. Career Match on the Academic
Performance with Comaprison of Admission Scores and Grade Averages: An Evidence from the
Hungarian Business Higher Education." (2014).
Rice, John W. Using Myers-Briggs Personality Type Indicators to Predict High School Student
Performance in an Educational Video Game. University of North Texas, 2015.