Leadership and Culture: Business Analysis of Spic and Span

This report provides a comprehensive business analysis of Spic and Span, a cleaning services company operating in Singapore. It begins with an executive summary, followed by an introduction to the company, its management problems, and the major challenges it faces, such as meeting customer expectations and motivating staff. The report then delves into the impact of internal and external factors on the business, utilizing PEST analysis to examine the political, economic, social, and technological environments. A research question is formulated to identify the most suitable leadership strategy for the company. A thorough literature review explores various leadership theories, including the Great Man theory, trait theory, contingency theory, situational theory, transactional theory, and transformational leadership theory. The competitive landscape is assessed, and the role of technology is considered. The 7S framework of the McKinsey Model is applied to analyze the company's processes, focusing on both hard and soft elements. The report concludes with recommendations for leadership strategies and cultural improvements to enhance Spic and Span's performance. The assignment is structured to address the given brief, providing a structured approach to analyze the leadership and challenges faced by the company.

Establishment of leadership and culture in the Company Spic and Span

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
Executive Summary
In this report, an analysis has been done on the bases of external and internal environmental
factors using suitable modules. The analysis of various leadership strategies has been done in
order to improve the performance of Spic and Span Company. On the bases of the challenges
faced by the Company, the research question has been formed. The most suitable leadership
strategies have been derived by the analysis of the business operations of the Company.
Focus is provided over technological environment and its impact over the business of the
Company.
The analysis of various leadership theories is done to find out the most suitable and feasible
leadership strategy for the Company.

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
Table of Contents
Executive Summary...................................................................................................................1
Introduction................................................................................................................................2
Introduction of the Company.....................................................................................................2
Management problem.................................................................................................................2
Major challenges faced by the Company...................................................................................3
Impact of external and internal factors over the business of the Company...............................3
Business Analysis for the Company......................................................................................4
PEST Analysis...................................................................................................................4
Political environment.........................................................................................................4
Economic Environment......................................................................................................4
Social Environment............................................................................................................4
Technological environment................................................................................................4
Research problem and research question...................................................................................5
Authenticity of the research question.....................................................................................5
Literature Review.......................................................................................................................5
Great Man theory of leadership..............................................................................................5
Trait theory of leadership.......................................................................................................5
Contingency theory of leadership..........................................................................................6
Situational theory of leadership.............................................................................................6
Transactional theory of leadership.........................................................................................6
Transformational leadership theory.......................................................................................6

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
Competitors of the Company.................................................................................................7
Role of technology in the success of the Company...............................................................7
Analysis of the process of the Company by 7s framework of McKinsey Model..................7
Hard elements of the Company..........................................................................................7
Soft elements of the Company...........................................................................................8
Conclusion..................................................................................................................................8
References................................................................................................................................10

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
Introduction
In this report, an analysis will be done on the most suitable leadership strategies and the
cultural impact of the services of the Company over the environment. The different types of
leadership theories is analysed in order to know the most suitable leadership strategies for the
Company. The focus is also provided over the cultural impact of leadership strategies. The
research question is framed after analysing the challenges faced by the Company. BY using
PEST Analysis and 7S framework of McKinsey model, the analysis of the Company has been
done. The literature review has been done in order to understand the basic concept of
leadership strategies so that the most suitable leadership strategy can be find out. In the end,
on the bases of the analysis conclusion has been made.
Introduction of the Company
The Company named Spic and Span is offering cleaning services throughout the Singapore
and in other countries. The Company is providing excellent services to make the environment
germs free and clean. The Company has an exclusive staff members and cleaners with a lot of
experience. The home cleaning services are provided by the Company for the clients with
maintaining complete hygienic environment. The price is different according to the various
cleaning services like dusting, strain removing, mopping and other cleaning services (TIMES,
2020).
Spic and Span is totally focused on providing quality and cost effective services to its clients
with minimum time duration. The Company is working for maintaining a safe and germ free
environment so that the clients have to live in a clean and safer environment. The Company is
managing its workforce for providing customer oriented services. Dealing with the challenges
of cleaning industry is a difficult task because the service industry is very crucial industry
because it has to deal with cleaning the space mentioned by the clients (TIMES, 2020).
Before calling for the cleaning services, clients need to be disclosed about the situation of the
house in advance so that the cleaning staff should be equipped with all essential facilities.
Overall it can be said that a lot of co-ordination, communication and leadership skills are
required for the effective communication of the Company.

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
Management problem
The Company is very good performer in the field of cleaning services. The major problem of
the Company is managing its staff members because all the staff members need a lot of
motivation and inspiration in order to give their best to their clients (O Dumas, 2020).
Cleaning services is one of the difficult and challenging works offering by any organisation.
In this types of Company a very effective leadership strategy are needed for continuously
motivating the workforce for giving their best (Mukher, 2020).
It is quite common that in many of the cases, employees lose their interest in giving their best
efforts. In this case, the managerial authorities should develop a proper leadership strategy to
boost the performance of the employees. An effective leader can make his employees
motivated and enthusiastic towards the work whereas in lack of effective leadership, the
entire workforce feel demotivated and develop a negative attitude towards the work (K
Rosenman, 2020).
Major challenges faced by the Company
However, Spic and Span is performing very well in providing cleaning services but the major
challenges the Company is facing is related to handle the expectations of the clients. The
clients are expecting a lot from the Company in terms of cleaning services at minimum cost.
Sometimes the clients even not disclose the current position of the room or floor where the
cleaning is needed. In these types of cases, the employees of the Company have to face a lot
of problem in cleaning the entire house or space (A Ecem Yildiz, 2020).
The increasing demand of customers is a major challenge faced by the Company. A lot of co-
ordination among the team members of the cleaning services is required for delivering a cost
effective and customer based services.
Impact of external and internal factors over the business of the Company
The internal factors of the Company are related to the corporate culture, believes, values,
objectives and human resources of the Company. Positive internal environment factors help
the Company in delivering their best services and receive a high level of customer
satisfaction. The external environment factors are related to political, economic, social and
technological environment of the Country and in the industry (WL Lin, 2020). For getting a

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
competitive advantage and receiving a large benefit, the company has to control over the
external environmental factors (Mukher, 2020). Overall, it can be said that internal and
external environment both may affect the success of the business. With the help of using
PEST analysis the external environment of the Company can be assessed (T Witt, 2020).
Business Analysis for the Company
PEST Analysis
Political environment
The political environment of Singapore is very much stable and favourable in terms of the
house cleaning services. There are a very less chances of fluctuations in the government and
international policies of the Company. This can be said that political environment is very
much favourable to the Company. The stability in the political environment of the country is
very much useful for the business of the Company (T Çitilci, 2020).
Economic Environment
Economic and monetary policies of the country are also at stable position. The country is
having a satisfactory economic rate growth. Current economic position is suitable for
growing the Company and helps the Company in performing its best efforts. Growing
economy is highly beneficial for the Company because the people of the society will be
having sufficient purchasing power and that is why the Company can acquire a large amount
of customers (T Çitilci, 2020).
Social Environment
The work of the Company is very much beneficial for the people of the society. Actually the
Company is making the environment germs free so that the people of the Company may have
a safe environment to live. Offering cleaning services is highly useful for those people of the
society who could not clean their houses by their own. Living in a clean environment and
maintaining the basic hygienic system is very important for the society (N Donthu, 2020).
Technological environment
The Company should adopt the latest techniques of cleaning the houses. By using latest
equipments, the company can ensure about the best services which are highly beneficial for
the clients. Latest technological equipments take a very little time to clean the space without

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
taking many efforts of the workforce. It can be said that changing technological environment
is highly beneficial for the Company (N Pröllochs, 2020).
Research problem and research question
The major requirement in the Company is motivating its workforce for meeting the
expectations of the clients.
The major research question is ‘Which type of leadership strategy is best suitable for the
Company?’
Authenticity of the research question
This research question is based to develop a most suitable and feasible leadership strategy so
that the firm can achieve a success in the market and solve its challenges. For encouraging
and motivating the workforce of the organisation a positive leadership style is essential.
Without the consideration of the employees in working process and decision making, a firm
can-not receive satisfactory position among its competitors. This research question is directly
related to the success of the Company (S Berg, 2019).
Literature Review
Different type of leadership theories should be analysed by the top management in order to
know the most suitable leadership style for the Company. Some of the leadership styles are as
follows:
Great Man theory of leadership
This theory clearly stated that the person is a born leader and the essential leadership qualities
are inherent inside the person. This theory also emphasis that a person can-not learn any
leadership skills; he can only use his inherent qualities. However, in present scenario, no one
believes in this theory because the business environment is kept on changing day by day. The
charismatic and heroic nature of the theory makes it less attractive in toddy’s changing
business environment (J Chen, 2020).
Trait theory of leadership

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
This theory of leadership stated that some traits are inherited inside the person which makes
him an effective leader. This theory totally emphasis over particular qualities of the person
and his nature like strong communication skills, extrovert personality, quick and effective
decision making capability makes a person very effective leader (Bratton, 2020).
Contingency theory of leadership
This leadership theory stated that no leadership style is best. Leadership style should be used
after analysing the current position or scenario of the Company. This theory suggested that
leadership style should be changed according to the need and demand of the business
environment. Most of the organisations believe that this theory is the best suitable theory of
the organisation (Bratton, 2020).
Situational theory of leadership
This theory of leadership stated that the leadership style should be based upon the situation of
business environment. This leadership theory stated that an effective leader should change its
strategy of management with respect to time. The theory is focuses over the importance of
changing situations of the business with respect to time. In changing business environment,
this theory helps the leaders in getting best efforts from their employees (Bratton, 2020).
Transactional theory of leadership
This theory is completely focuses over the positive relationship between leaders and
subordinates. This theory clearly stated that positive and friendly relationships between
superiors and subordinates impact over the performance of the employees. It also believes on
the concept that adding values to the terms will always be beneficial to the Company
(Mouton, 2019).
Transformational leadership theory
The concept of this theory is that a leader motivates his employees to his inspirational and
helping nature. This theory is focuses over flexibility and understanding the problems of the
employees (Yavuz, 2020). In this theory leader inspire the change and through the change it
motivate its employee for achieving the objectives of the Company. Individual consideration
is the major part of transformational leadership in which an employee is individually makes
the positive relationship to his superiors in order to perform the quality services for the clients
(M Sheehan, 2020).

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
Competitors of the Company
There are a lot of Companies are offering cleaning services inside the Country. ‘Perry
maintenance’ is one the major competitor of the Company which is offering home cleaning
services to the clients. Many of the Companies are offering effective house cleaning services
in the Country. That is why a proper, suitable and feasible leadership strategy required for
‘Spic and Span’ in order to gain a competitive advantage over the firm. For beating the rival
Companies, the company need to work hard for establishing a positive leadership strategy in
overcoming from the challenges and competition given by the customers (Gail T Fairhurst,
2020).
Role of technology in the success of the Company
Spic and Span have to establish a very effective technological environment in order to deal
with the challenges of service industry. In cleaning services, use of smart and latest
equipments is required for the quality of cleaning (I Liefner, 2020). Knowledge of cleaners
and anti-septic solutions are also required to make the space clean and safe for the clients.
The workers need to adopt a very good level of technology because of their safety while
working. Proper uniform, gloves, boots, masks and cleaning equipments are required to deal
with the unhygienic environment which have to be faced by the employees of the
organisation (Calvino, 2019).
Analysis of the process of the Company by 7s framework of McKinsey Model
This model stated about the hard and soft elements of the Company. By taking their help, a
brief analysis can be done so that the real problems of the Company can be analysed and
essential steps can be taken in order to receive the competitive advantage over the rivals.
Hard elements of the Company
(a) Strategy: Spic and Span is following an average strategy in gathering their staff
members and sending them for offering cleaning services to their clients. The top
management are making the strategy for offering the services. The managerial
authorities do not involve their clients in the major decision making of the Company.
(b) Structure: This refers to the different departments and team members. By their help,
the Company can arrange its process and helps in maintaining the quality of their
services which is the major goal of the Company.

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
(c) Systems: It focuses over the daily activities of the Companies which is required to
running the process of the Company. Spic and Span is also trying their best to
improve their day to day activities in terms of co-ordinating and managing the
activities of the Company. The effectiveness in the system of the Company is very
essential to survive in the challenging business environment (tools, 2020).
Soft elements of the Company
(a) Shared Value: This term is focuses over core values and believes of the organisation.
Spic and Span believes in very hard work to meet the requirements and expectations
of the clients. The Company is a client centred Company in which every step should
be taken for the satisfaction of the clients.
(b) Style: This term is focuses over the leadership style adopted by the Company.
However, the Company is adopting a simple style of leadership in which a very less
involvement of the employees are exists. A more positive and friendly nature of the
managers are required for the overall development of the employees. The
transformational leadership style is best suitable for the Company.
(c) Staff: The staff members of the Company are the major asset of the Company. Spic
and Span is a type of service industry, in which only services are purchased by the
clients. In this case a very motivated workforce is required for providing exclusive
services to the clients. A good quality of leadership skills can boost the morale of the
employee and helps in achieving the objectives of the Company.
(d) Skills: However the employees of the Spic and Span need a high level of
technological skills so that they can provide best services of the clients. On the other
hand the managers need very effective communication skills in order to co-ordinate
among the members of the workforce and make them understand about their job role
and responsibilities (tools, 2020).
Conclusion
Spic and Span is technically sound Company and providing quality services to its clients but
a lot of improvements can be done for improving the structure of the Company. The
Company should adopt ‘Transformational leadership style’ so that the employees of the
Company may provide their response against any problem or challenges which they are
facing inside the organisation. By receiving a lot of co-operation from the workforce, the

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BUSINESS ANALYSIS OF SPIC AND SPAN: LEADERSHIP STRATEGIES
company can ensure about the timely, quality and cost effective services to the Company.
Sometimes it is very difficult to maintain the morale of the employees because they have to
work regularly in terms of offering the cleaning services which itself is a very difficult work.
It can be said that by using suitable leadership strategy the Spic and Span can be ensure about
the high morale of the employees.
On the bases of the analysis of the different sectors of the Company, it can be said that
constantly updations in the technology of the industry is very much needed. Latest
equipments of cleaning services and their implementations is very much required to survive
in the competitive business environment.