Organisational Behaviour Report: Leadership at GlaxoSmithKline

This report analyzes the organisational behaviour of GlaxoSmithKline (GSK), comparing its structure and culture with Acadia healthcare. It explores the impact of organisational structure and culture on employee performance, highlighting the differences between flat and tall structures, as well as task and power cultures. The report examines how individual employee behaviour is influenced by factors such as work environment, job responsibilities, perception, and skills. It further compares the effectiveness of various leadership styles, specifically democratic and autocratic approaches, within GSK and Acadia. Organisational theories such as bureaucratic and contingent management are discussed, along with management approaches like human behaviour and administrative approaches. The report also evaluates the impact of leadership styles on employee motivation during periods of change and compares the application of motivational theories within GSK. The report concludes by examining the relationship between leadership, motivation, and organisational performance, offering insights into how GSK manages its workforce.

ORGANISATION
BEHAVIOUR

Table of Contents

INTRODUCTION
Organisation behaviour is study of analysing and assessing the behaviour, action, attitude,
nature, working criteria etc. In a simple word it can be said that organisation behaviour is a
procedure of identifying and observing employees who works within the company. In an
organisation, culture and structure is very important for carry out all functions and activities in
well effective manner (Alessandri and et.al., 2012). With help of impressive culture and
structure, management can manage its entire work and activities in such manner as objective can
achieve in better manner. It is very important for management to manage the performance of
employees in such manner as business unit can achieve highest and effective outcome. The
present report have major objective is to understand the behaviour of employees and its impact
upon the organisation objective. Furthermore, relationship between culture and structure and its
impact on the performance of GlaxoSmithKline Plc has been also discussed in this report. GSK
is a healthcare company which serves vaccines, medicines and other health related products.
TASK 1
1.1 Comparison between structure and culture that affect the performance of GSK
In an organisation, structure and culture is very significant by which healthy working
environment can create at workplace. If management adopts effective structure and culture then
it becomes easy to carry out business activities in smooth manner. GlaxoSmithKline Plc and
Acadia are two different health care company which serves different health care product and
services to its customers in the market (Avery and Jing, 2011). These two organisation have their
own size, scope, culture, purpose, practices and policies that helps in achieving its determined
objective. GlaxoSmithKline Plc and Acadia have adopted specific and suitable organisation
culture and structure on the basis of nature of business and set objective.
Organisation structure is very important aspect at workplace through which roles,
responsibility and authority can assign to employees within the several functional departments.
With assistance of the structure, management can easily delegate the responsibility and authority
among various departments. GlaxoSmithKline Plc have adopted flat structure of organisation
under which have fewer management level. Employees can easily communicate with upper level
as well as lower level as they are free to share their views, opinion and suggestion with
management (Baur and Haase, 2015). In this structure, excess layer of management are removed
through which coordination among various department can become improve. On the other hand

Acadia healthcare company have adopted tall organisation structure under which full control of
the higher authority upon the lower level of management. In this aspect, communication and
coordination among the department is complex as compare to flat organisation structure.
Furthermore, employees are not free to share their views and opinion in the decision making
procedure within the company.
Organisation culture is a kind of system of belief and value that regulate how employees
behave and interact within the company. Every corporation have its unique personality through
which it manages its working as well as employees. By interaction of employees, their working,
dressing sense, punctuality, style of work and job, culture of the organisation can identified.
GlaxoSmithKline Plc have adopted task culture through which personnels works under the team
and accomplish their assigned works. The GSK work place have an open environment where
there are many opportunities for employees. It allows its workers to quick chat with
management and co workers (Blanchard, 2010). On the other hand Acadia health care
organisation have adopted power culture under which all decision of business is taken by top
management and employees are not supposed to share their view with management. In this
culture, management imposed strict rules, regulation and command over employees.
1.2 Explanation about the relationship between the organisation's structure and culture that affect
the performance of GSK
On the basis of discussion it has been analysed that GlaxoSmithKline Plc and Acadia
home have different culture and structure through which its management carried out its business
activities and set objective accordingly. Organisation culture and structure have direct
relationship with each other and it can influence the performance of company. It is very
important for corporation to adopt suitable and effective culture and structure of business
according to the employee's responsibility, ability and working style so as determined objective
can address in more effective and efficient manner (Bolkan and Goodboy, 2016). If company do
not adopt culture and structure of business according to the objective, employees capability and
responsibility then it will affect negatively to the performance of business. As GlaxoSmithKline
Plc have adopted flat organisation structure and task culture under which employees are free to
share their views, opinion and issue with management and also free to communicate with co
workers. With assistance of this culture and structure they can effectively carry out their working

an achieve determined objective. Following are some positive and negative impact of the culture
and structure of the organisation-
Positive Impact Negative impact
 Company's culture and structure aids
to business unit in understanding
employee's responsibility, capability
and performance. Furthermore, it aids
in creating effective working
environment at workplace (Chambers
and et.al., 2016).
 Organisation structure and culture
provides flexibility to employees so as
they can effectively carry out their
working and achieve determined
objective.
 If culture and structure of organisation
do not match with employees ability
and responsibility then it directly
affects their performance and
productivity.
1.3 Discussion about how individual employee's behaviour at work might be influenced by
various factors at GSK
Individual employee's behaviour at work can affected by the several factors such as
demographic, psychological, environmental, personal etc. While employees works at workplace
then their performance can affected by the various components and elements. GSK employees
have affected by the several factors which are as follows- Work environment- Working environment is one of the factor that can influence
employees working within the organisation. Working environment should be healthy so
that they can feel happy and comfortable within the company. Job responsibility- Job responsibility is another one of the factor that affect the working
of employees within the organisation. If employees have high level of responsibility then
directly affect the employees working style at workplace (Chiaburu, Diaz and Pitts,
2011). The performance and behaviour of employees directly affected by their roles and
responsibility.

 Perception- Perception of employees refers to the way in which they think and
understands something about the business activities at workplace. Perception of
employees directly affects the performance of employees within an organisation.
 Skills and ability- Skills and ability of employees also affects the working style and
behaviour of employees within the organisation (Cilliers and Flotman, 2016). If
employees have high skills, ability and capability then it influences the performance and
behaviour of employees. A high skilled employees always perform in high efficient
manner.
TASK 2
2.1 Comparison of the effectiveness of various leadership style at GSK with Acadia care home
In an organisation, leader is that person who create the path of working for employees
and motivate then for higher performance. In the absence of leader, subordinates can unable to
perform their work at workplace. Leader supports, lead, direct, encourage and influence
employees through which they can achieve set goal and objective in effective and efficient
manner. GSK and Acadia health care organisation have adopted different leadership styles which
are as follows- Democratic leadership style-- Leaders of GSK have adopted the democratic leadership
style under which leader takes employees participation within the business decision
making process. As per the given case scenario, Sir Andrew Witty is CEO of GSK who
reorganised the company into a new organisation structure. He always motivates and
inspire its employees for open communication as he always invites then within the
decision making procedure so as he can identify the views, opinions and suggestions
related to working at workplace (Dunphy, 2016). Sir Andrew Witty's leadership style has
also not been without crises. In July 2012 GSK was fined $3bn in the largest healthcare
fraud settlement in US history. Many employees within plan of leader because it made
them feel by taking their participation within decision making process and encourage
them for higher performance.
 Autocratic leadership style- Acadia health care organisation's leader have adopted
autocratic leadership style under which leader have strict command over employees. In
this style leader do not take participation of employees within business decision making
process. The major advantage of this leadership style is that with help of this leadership

proper discipline can maintain within the company and employees can not adopt casual
behaviour toward management.
2.2 Explanation about organisation theory supports and explanation about the management
practices at GSK
Organisation theory helps to business enterprise in setting path for survive business
activities and functions (Definition of Organizational Behavior. 2016). With assistance of
effective management theory company can understand the way of working and define specific
target according to business. GSK have adopted several organisation theory which are discussed
below- Bureaucratic theory- This theory provides the strict hierarchy of management to
corporation. Under this aspect, flow of authority is managed from top management to
lower level management (Eisen and et.al., 2016). Top management have right to take the
decision of business and they do not take participation of personnels in the business
decision making process. In this management, employees are not free to share their
views, opinion and suggestion to management and manager have strict command over
employees.
 Contingent management theory- In this management, management have very good
relationship with employees. Organisation takes participation of employees in the
business decision making process through which employees feels important themselves
(Farndale, 2014). This management theory assists to manager in motivating its employees
through which they encourage for higher performance and productivity.
2.3 Evaluation about the three different approaches to management at GSK and Acadia care
home
Management approaches assists to the organisation for carry out business activities and
function in more effective and efficient manner. There are various management approaches such
as human behaviour, scientific management approach, administrative approach etc. There are
different principles of the management approaches which reflect activities of business. GSK
company can adopt these two management approaches which are discussed below- Human behaviour approach- In this approach management understand the important of
employees and make effective relationship with them. In this management treats

employees as important assets rather than a machine. With assistance of these
approaches, stress and frustration among employees can reduce because they can share
their problem with management (Ghosh, 2015).
 Administrative approach- In this approach, each department are equally responsible for
achieve the objective. With assistance of this theory, management can identify basis
principles for coordinate the internal activities and functions.
TASK 3
3.1 Discussion about the impact of various leadership style may have on motivation at GSK
during period of change
Impact of democratic leadership style within GSK during period of change- In the GSK
while management changes the practices and policies regarding working then many of
employees resist it because they do not want to make any changes in their working style,
condition and business system (Howard, 2016). In this duration of change, democratic leadership
style helps to leader to manage the situation and influence employees so as they can adopt the
changes in effective and efficient manner. With assistance of this leadership style, manager can
motivate and encourage employees by taking their participation in the business decision making
process through which they can feel happy and important themselves.
Impact of autocratic leadership style within GSK during period of change- While the
management of GSK is going to change the rules, principles, regulation and norms then many of
the employees resist it and do not adopt these changes in frequent manner. With help of this
leadership style, manager can strict commend over employees so s they have to adopt these new
changes.
3.2 Comparison about the application of two motivational theories in the organisation of GSK
Employees motivation is significant aspect within the organisation through which
manager appreciate and recognise employees performance at workplace and this appreciation is
considered in terms of money. In order to gain the high level of outcome from the business it is
very important to motivate employees. Following are some theories of employees motivation-
Maslow's theory of motivation adopted by GSK- As per this theory of motivation, employees
required five basic needs that is safety, love belongingness, self esteem, self actualisation and
physiological need. For self actualisation need, management should provide monetary, non
monetary reward to employees (Jain, 2016). For satisfy self esteem need management should

provide independence, dignity, achievements, respect, reputation to its employees. Love
belongingness requirement can fulfil by the support and relationship with colleagues, friends,
family and soul mate. In addition to this, Psychological need can fulfil by proper working
condition and environment where perfect arrangement of water, air, food , shelter etc.
Herzberg Theory of motivation adopted by Acadia health care organisation- This is one of the
best motivation theory under which two major factors that is hygiene factor and motivator factor.
This theory is also known as two factor theory under which motivator and Hygiene are major
two factors. In the motivator factor, management motivate employees by challenging work,
recognition for one's achievement, higher responsibility, opportunity to do something meaning,
sense of importance to an organisation etc (Klotz and Buckley, 2013). While management
satisfied these requirements of employees then they can be effectively motivated for higher
performance. On the other in the hygiene factor management motivates employees by providing
job security, fringe benefits, salary, working condition, good pay, paid insurance etc.
3.3 Evaluation about the usefulness of any motivation theories for managers and limitation of
these theories at GSK
As per the above discussion it has been analysed that employee's motivation is very
essential for higher productivity and profitability within the company. Maslows and Herzberg
theories have major significance within the company by which management can understand the
different needs of personnels and encourage them for higher performance. Following are
usefulness and effectiveness of these two motivation theories within GSK company- Increase productivity and performance of employees- With motivation theories within
the organisation, management can encourage and motivate personnels through which
they give their best contribution within the corporation. In order to get effective rewards
and high incentive, employees perform in better manner through which their profitability
of business can automatically improve (Liu and et.al 2016).
 Understand the needs of employees-This is major advantage of the motivation theories
for manager within the GSK. With assistance of these theories, manager can effectively
understand the actual needs of employees regarding their personal and professional life.

TASK 4
4.1 Explanation about the nature of group and group behaviour at GSK
In an organisation, Group is a social formation which offers several opportunities,
knowledge and hard work. It affects the attitude and behaviour of individual within the company.
There are major two groups that is formal and informal. While employees works in the group
then they can solve the major issue in effective manner. Decision can take in better manner in the
group as compare to individual aspect.
Formal Group
In order to achieve determined objective, GSK adopts formal group under which management
assign the task to different group (Pan, Qin and Gao, 2014). This kind of group is build only for
achieve determined target within the company and change according to the requirement of
corporation.
Informal group
This kind of group create automatically without interferences of the managers. This kind
of group helps to organisation in the high level of work load situation. This kind of group can
create anytime according to the interest of people at workplace and assists them in frustration
and tension situation.
4.2 Discussion about the four factor that may promote or inhabit the development of effective
teamwork at GSK
Following are some factor that affect development of effective teamwork within the GSK
company-
 Team Size- Size of the group can largely affect the development of effective team within
the company (Tesson and et.al., 2016). If there are large numbers of members then new
idea, innovation and creativity can effectively generate.
 Communication and supervision- Effective communication and supervision can helps to
team member in performing more well and effective manner (Park and el.at., 2014). By
help of open communication, team member can share their idea, knowledge and
information through which they can collectively achieve the target. On the other hand
effective supervision by the team leader helps to team member in solving the issue and
they can get proper direction within the team.

4.3 Evaluation about the impact of technology on team functioning at GSK
In the present time technology is very important within business enterprise by which
speed of business operation and activity can improve. In the every functional department within
the corporation such as marketing, operation, manufacturing, administration etc required highly
advanced technology. By use of advanced technology,GSK can easily increase the quality of
product and services (Peng and Zhao, 2012). In the context of communication, digital technology
also helps to GSK by which company can create path of communication with customers and
identify their needs and wants regarding health care product and services. With help of internet,
social media, mobile etc company can connect with customer and promote its product and
services in the market.
CONCLUSION
From this entire report it has been concluded that motivation of employees is very
important for increasing high level of outcome and profitability within the company. Effective
leadership style helps to leader in encouraging and motivating employees for higher
performance. GSK manager can gain impressive outcome develop effective group at workplace.
It has been also concluded that with help of highly advanced technology, company can improve
the speed of business operation and communicate with customers.

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