Report: Operations Management, Leadership, and Strategy at Superdrug

This report examines the operations management practices at Superdrug Store Plc., focusing on key concepts such as mass production, flexible specialization, and the Just-in-Time (JIT) approach. It explores the shift from mass production to flexible production and highlights the significance of the 'American system of manufacture' in the context of mass production. The report also investigates the application of Six Sigma and Kaizen methodologies for continuous improvement within Superdrug. Furthermore, it delves into the roles of leaders and managers, the influence of situational leadership styles, and the relationship between leadership and management within the contemporary business environment, emphasizing corporate social responsibility, culture, and ethics. The report concludes by analyzing how leadership and management are intertwined in the context of Superdrug's operational and strategic framework.

MANAGEMENT
AND
OPERATIONS

SIGNFICANCE OF OPERATIONS
MANAGEMENT IN
• Operations management has the crucial role in the
Superdrug Store Plc. as it manages the problems such as
designing, operations, and maintenance of system utilised
for manufacturing of goods.
• The operations management is significant to operated all
the types of management in Superdrug.

MASS PRODUCTION IN
OPERATIONS MANAGEMENT
• In various sectors, the craft production started to be replaced by the mass
production in nineteenth century.
• Mass production involves manufacturing products in higher volume with
lower variety: the opposite of craft production. Superdrug Store Plc. does not
make mass production.
• The significant innovation in operations, which created mass production
possible was standardised system as well as interchangeable parts
considered as the ‘American system of manufacture’

APPROACHES OF OPERATIONS
MANAGEMENT
• Flexible specialization
• Quality management concepts (Six sigma and Kaizen
approach)
• Lean production

FLEXIBLE SPECIALIZATION
• The modern paradigm of the company is diffusing in
various industrialized nations, stating the transition from
mass production to flexible production.
• Superdrug Store Plc. also makes shifting to the flexible as
well as smaller-batch production.

JUST IN TIME APPROACH
• The Just in time (JIT) approach is relevant for making the
inventory strategies.
• Also, this is very significant in the production process in
Superdrug Store Plc.
• The main objective of this approach is to decrease the cost by
saving the money upon the inventories related expenses.

SIX SIGMA AND KAIZEN
APPROACH
• Kaizen with Six sigma ensures the continuous improvement
through all aspects of life.
• Superdrug Store Plc. uses the Kaizen approach to improve
business’s functions.
• Six sigma approach helps to make breakthrough improvement
in current procedure.

ROLES OF LEADER AND FUNCTIONS OF MANAGER IN
SUPERDRUG STORE PLC.
Roles of leader Functions of manager
Focus on people Focus on thing
Take the risks Control the risks
Make the relations Make process and
system
Change the agent Maintain status quo
Find the people to
assign tasks
Allocate the tasks
Create the vision Make the goals
Does the things
right
Does the right things

HOW SITUATIONS AFFECT FUNCTION OF
MANAGER AND ROLE OF A LEADER
• There are various leadership theories, which influence the
role of leader as well as function of the manager.
• The four leadership style of telling, participating, selling,
as well as delegating proposed in situational leadership
style may be used by Superdrug Store Plc. as per
motivational requirements of the subordinate.

CONTEMPORARY BUSINESS
ENVIRONMENT
In Superdrug Store Plc., the relationship between
leadership and management is well defined in following
context-
• Corporate social responsibility
• Culture
• Value
• Ethics

RELATION BETWEEN MANAGEMENT AND
LEADERSHIP IN THE CONTEMPORARY BUSINESS
ENVIRONMENT
• The corporate social responsibility of the manager and leader is the
process of broad spectrum.
• Superdrug Store Plc. has defined the corporate social responsibility to
the mangers and leaders.
• It includes not only the complete cycle of formation of products as well
as marketing however also interpersonal relationship.

Thank You