BSBMGT605 - Organizational Leadership and Team Management Analysis

This report analyzes leadership and team management within the context of Woolworths, addressing workplace health and safety, customer service expectations, and company values. It includes reflections on the role of a leader, emphasizing the importance of role modeling, positive communication, and fostering a strong workplace culture. The report also explores steps taken to ensure ethical conduct and performance, with a focus on team functioning, flexible teamwork, and individual accountability. Furthermore, it presents a personal development plan, detailing the author's background, future opportunities, short- and long-term professional goals, and aspirations for work-life balance and health. The plan outlines financial goals and a commitment to contributing to society, offering a comprehensive view of the author's career and personal objectives. This report provides a detailed analysis of leadership principles and personal development strategies within an organizational context, offering valuable insights into effective management practices and career planning.

Running head: ORGANIZATIONAL MANAGEMENT
ORGANIZATIONAL MANAGEMENT
Name of the Student
Name of the University
Author Note

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Assignment 1: leading a team
Part A
Hello team good morning, please have your seats.
I am the senior manager under whose supervision the various teams will be working. The
organization as you know, we all are working for is Woolworths. It is one of the premier retail
companies in the country and provides daily groceries and all other important daily needs to the
customers. The mission of the company is to first in customer and first in culture, stay connected
with our people, differentiate our products, accelerate innovation and unlock value
(Woolworthsgroup.com.au 2019). Our vision is to become the largest retail store in the country
that provides all kinds of commodities to the customers. Our objectives are to become number
one choice for the customers, provide differentiated items that are not provided by any
competitors and building a retail team that understands the customer’s issues. To achieve all
these goals including the last goal we need your help and support. You will be the face of the
company for the customers and it is up to you now to lead the store to success.
-Workplace health and safety is very important as the organization wants all its workers to work
under healthy conditions. In order to facilitate the same the organization has implemented the
workplace health and safety standards.
-The customer service expectations that our retail team will come across will be very high as the
customers have daily retail needs. The team would need to communicate with, assist and guide
the customers to the right kind of products.

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-The company values quality, teamwork, exceptional service, innovation and social
responsibilities. Along with the management, it is up to each and every person related to the
operations of Woolworths to uphold these values.
-As Woolworth’s business operations consists of a large number of products. The responsibility
of the organization towards improving environmental standards increases
(Woolworthsgroup.com.au 2019). The organization is committed to animal welfare, sustainable
products and green marketing.
The company has witnessed growth over the years due to the hard work and dedication of the
employees. Hence, our employees are our biggest asset and you can achieve any goal for the
company.
A short introduction session will now be held to know the team members. This will be formal
for now and within the teams another introductory session will be held.
The targets are a bit difficult to achieve but all the selected personnel have been carefully chosen
as they have the potential to overachieve even the most difficult targets.
Mutual trust is necessary to be strong in the work we do. We will organize session and events
through which trust and bonding can be emphasized.
The organizational culture in Woolworths is based on personal development, group coordination,
mutual trust and a relationship of symbiosis between our employees
The retail teams will be present at the various areas of our shops and will assist the customers
with their buying. The sales team will be present at various counters and will sell items that are

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newly launched to the customers. Each team will have a supervisor who will manage all the team
members.
There will be special mentors that will assist the teams in doing their responsibilities. Training
teams will be providing special trainings throughout the season to anticipate events.
The retail teams have members from all backgrounds hence diversity and mutual trust and
respect should be maintained.
All the members of the team have their say in the operations of the company. They are free to
express their views and hold discussion with the leadership whenever they face any issues. All
members are accountable for their own actions as well as their respective teams.
A positive place of work helps to enhance productivity. Hence, all members are to strive to
create an engaging and mutually beneficial work environment. All employees associated with the
organization need to live up to the standards of ethical conduct.
The risks that we can face are improper coordination, excessive customer demands, lack of
coordination and other issues that can arise from time to time.
All the members of the teams are now free to ask any questions in regards to the information and
instructions that have been provided.
Part B- reflections on meeting
1. Role of a leader
The role of a leader in an organizational environment becomes much more than simply
leading people. There is more to management that I have to understand than just the basic
elements. I think that being a role model in a retail organization is important as through

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passing time the workers have to develop various skills. Retail chains also hire a number
of youngsters. Many of whom are part time and pursuing college degrees. Hence, it
becomes important that leaders become people that can be followed and admired. The
most important aspects for building positive role modelling are hard work, dedication,
determination, innovativeness, perseverance and ability to work smartly and flexibly
whenever required. These are the aspects that I think a leader should nurture within
himself/herself. Positive communication requires the ability to easily put forward ideas
and coordinate effectively with others.
2. Various Workplace cultures
Two important workplace cultures that would be focused towards improving are taking
ownership and flexible teamwork. Firstly, taking ownership is important as in large
organization people can easily pass on the responsibilities on others. This needs to change
as the organization needs to work as a unit. The individual needs to realize his/her duties
and when required the individuals need to take responsibilities even for the unfinished
work of their colleagues. Good amount of skills are required for the same. Secondly,
flexible teamwork means that teams will work as teams and not as individuals. Team
members need to work together and one member has to take on the role of the other in
their absence. Flexible team work will also improve bonding which will be effective for
the organization.
3. Steps taken to ensure conduct and performance
The steps taken to ensure conduct and performance was focused on enhancing the aspects
related to team functioning. Sessions were held more often within the teams and
sometimes with individual team members to discuss the prospects of the team and

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grievances. Each individual was assigned some specific duties above their normal work
functions. Flexible teamwork and taking ownership for the work of the teammates were
greatly emphasized. Ethical standards were repeated often to establish strong conformity
with the same. Trust building was done by understanding each team member. The teams
are taken for group outings so that even lighter moments can be shared between
teammates which can facilitate essential trust building.

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Assignment 2
Personal development plan
Past background
My past background is good with experiences that have been diverse and vivid. My
educational endeavors as well the experiences that I have gained in various stages of my life
have shaped everything that encompasses my personality, my outlook and my abilities. After
completing compulsory schooling I enrolled into the college with Marketing and Accountancy
being my principle subjects. I was able to enhance much of my essential skills through my
academic endeavors in college. This was also the time in which I participated in a number of
debates, workshops, quizzes and also sports events. I was able to pass the course with distinction
marks along with many accolades such as winning many of the quiz competition and certificate
of leadership in sports. After this I entered into MBA. I was able to complete MBA again with
distinction marks. Through the course of my MBA, I participated in two separate internship
programs. I was able to get positive reviews for my internships from the employers and got my
important internship certificates. By the time I completed my MBA, I had already acquired great
number of professional and personal skills.
Future Opportunities
The opportunities available for me in the future are good. My background is strong
enough to help me to get a decent job profile in any financial or retail organization of good
reputation. There is also the opportunity to ensure fast growth as some of the larger organizations
in the city have only recently started their operations. I have an opportunity to enter these firms
and help them to realize their growth potential. The growth potential in these organization in the

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current corporate environment is huge. This can be an advantage for realizing by future potential.
There is also a huge scope for developing optimal potential through effective learning that I can
gain through my organizational endeavors.
Short and long term professional aims
My short term professional aim is to get into a large organization. The organization is
preferably either a highly reputed financial or large retail firm. I want to enter as a junior
manager. However, within a short time I would like to become a senior manager for this
organization. I would like to climb the ladder in the corporate sector with the organization. I
would like to become the operations head. Moving forward in corporate life my long term aim is
to start my own business venture. This is ideally a financial or marketing consultancy firm. I
would like to make this firm one of the most reputed firms in the country.
Personal and financial goals
My personal goals are to marry and settle down after I have been able to gain essential
amount of financial stability. I want to have children and provide them with good education. My
financial goals in the initial phases of my corporate life is to have a decent salary through which I
can take care of my financial responsibilities. Mostly, I would like to give my family a fair
amount of financial security in a short duration of time. Another of my aim is to contribute
towards the society. Hence, I would like to associate myself with organization that serve the
underprivileged people and contribute a certain portion of my income towards their causes.
Moving forward, after gaining a certain level of experience I would like to have an annual salary
of At least 90-95,000 Australian Dollars. At the peak of my corporate career my goal is to earn
around 500,000 Australian Dollars per annum. An important part of my financial goal is to

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gather a significant amount of funds for the future of me and my family. Half of this fund I want
to spend towards starting by own entrepreneurial venture.
Work- life balance
I believe one should always have a healthy work life balance. Hence, I would like to have
a fair amount of leisure time despite working hard for my organization. I want to work in the day
and take my evenings off. However, exact requirements of my-life balance might be difficult to
meet due to the work pressure that organizations have to bear for a fair amount of the year.
Hence, I want to give my best performance to the organization as and when required and in the
months of lesser work pressure I would like to go on vacations with my family. I want work life
balance that can help me to grow as a person. This in turn will improve my life in a holistic
sense.
Health
Health is one of the main factor that can affect my future. My future goals depend greatly
on how much healthy and fit I am to overcome the challenges of corporate and personal life. I
would need to look after my health to move forward in life. I would like to plan my health and
change my lifestyle in accordance of the same. It is important to keep a check on health from
time to time and religiously avoid lifestyles that can potentially cause harm to my body.
Career Objectives
 To enter a reputed organization as a junior manager
 To become the senior manager in a short amount of time
 To achieve all the significant targets for the organization

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 To climb up the organizational hierarchy to become senior operations manager in the
long run
 To start own marketing and finance consultancy enterprise
Action Plan
 Developing essential skills required before entering the specific corporate organization
 Developing effective communication, personal, interactive and professional skills
 Practicing healthy lifestyle for maintaining essential levels of health standards required
for corporate life
 Develop effective cognitive skills and learning oriented attitude to facilitate better
development
 Acquiring essential knowledge about work processes and corporate functions
 Acquiring essential leadership skills
 Providing assistance to colleagues and subordinates
 Striving towards early growth through enhancing communication and knowledge of the
work processes
 Being always focused towards the crucial goals and objectives
 Living up to the essential standards of health to avoid dangerous health issues
 Develop a step by step course of actions for achieving corporate excellence

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Question and answers
Ans 1: Being a positive role model at workplace would require me to be a good communicator,
an effective worker and a balanced individual. Being a role model will also require me to
develop skills through which I can easily understand work related requirements. Additionally,
effective leadership skills are necessary to be an effective role model (Donate and de Pablo
2015).
Ans 2: Business networking helps to improve the prospects of business for any organization. It
helps to develop relationships that in the long run contribute towards gaining mutual trust and
benefits and result in profitability. Some of the business networks that can be joined are casual
contact networks, community service clubs and professional associations.
Ans 3: SWOT analysis means the analysis of any individual, group or organization on the basis
of its identified strengths, weaknesses, opportunities and threats. The analysis helps to provide a
complete picture of anything that it is used against. It helps to identify both the present strengths
and weaknesses and the future opportunities and threats.
Ans 4: Goal setting is an important aspect of corporate life. It helps to identify the growth and
development standards that need to be maintained in order to succeed in any given corporate
setting. The process can be applied in regards to the developmental needs that I have in the
organization. Specific time periods can be assigned with specific goals and milestones need to be
set accordingly.
Ans 5: Three techniques of effective time management are prioritization, time management goals
and keeping logs. The first aspects helps in organizing time, the second helps to create value for
time and the third helps to understand how time has been utilized.
Ans 6: Three given leadership styles are 1. Bureaucratic 2. Autocratic 3. Democratic.
Bureaucratic- This kind of leadership concerns fixed duties for leadership personnel. The
hierarchy is managed through effective authority and implementation of skills. It is mainly
applied in organization that are under some kind of regulatory authority
Autocratic- This leadership type depends greatly on individual control and a single person makes
all the important decisions. This leadership is applied in cases where democratic leadership can
cause delay in implementing decisions.
Democratic- This type of leadership takes into consideration consensus between the team
members while taking any leadership decisions. This type of leadership is applied in
organizational settings where a decision can impact many stakeholders.
Ans 7: Four different leadership theories are:
Transformational leadership- In this theory leaders focus on achieving success by changing the
existing systems to better more effective systems of leadership.

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Transactional leadership- In this kind of leadership focus is on organization, supervision and
group performance.
Situational leadership- This is a theory that focus on choosing the right form of leadership based
on the situation an organization is going through.
Trait theory- This theory is based on the assumption that certain essential leadership skills are
inherited by people that help them to be effective leaders. The theory is based on characteristics
that makes a person a better leader (Dinh et al. 2014).
Ans 8: 10 Traits of great leaders are:
1. Integrity and honesty
2. Inspirational
3. Effective communication
4. Decision making ability
5. Empowerment
6. Innovativeness and creativity
7. Commitment
8. Accountability
9. Empathy
10. Confidence
Ans 9: Change resistance can be caused by:
1. Lack of required skills
2. Loss of autonomy
3. Surprise factor
4. Uncertainty
5. Competency concerns
6. Increasing work requirements
7. Uncomfortable environment
8. Face loss
9. Uncomfortable ripple effects of change
10. Resentments from the past