Team Skill Report: Assessing Leadership and Management Capabilities

This report delves into the critical aspects of team skills, leadership, and management, exploring their impact on employee performance and organizational success. It examines the application of Gallup's Clifton StrengthsFinder to identify individual strengths and weaknesses, such as relator, restorative, empathetic, and positive attributes, and how these traits influence team building, management, leadership, and negotiation skills. The report discusses the importance of communication, empathy, and relationship building in public relations and emphasizes the role of leadership styles, including the Kouzes and Posner model, in guiding teams towards achieving goals. Furthermore, it outlines strategies for effective negotiation, team building through the 12 C's of team bonding, and the significance of employee engagement. The report concludes by highlighting the need for a focused objective, empowered team members, and strong interpersonal skills for improved public relations and positive outcomes.

Running head: TEAM SKILL
Team skill
Name of the student
University name
Author’s note

1TEAM SKILL
Table of Contents
Introduction..................................................................................................................................2
Team skill:....................................................................................................................................2
Management skill.............................................................................................................................4
Skill of leadership............................................................................................................................4
Negotiation skill...............................................................................................................................6
Skill of team building......................................................................................................................6
Conclusion...................................................................................................................................7
References....................................................................................................................................8

2TEAM SKILL
Introduction
The current topic focuses on the gall up strengths possessed by an individual and the
effect of the same over the managerial skills of an individual. In response to the collective
reviews about employee engagement, one could find that after a year almost 49% of the
employees felt not engaged at work and only 18% were actively disengaged. The study has been
supported by the research conducted by the US based consulting firm Gallup Organization. In
this respect, the Gallup organization’s Clifton strengths finder could be used as an online
measure of talent possessed by an individual for building and managing business processes
within an organization.
Team skill:
The goal over here is to increase the productivity of the organization by effective
management of teams. In this respect, the skills have been further divided into –management
skill, leadership skill, negotiation and team building skills. The gall up team skills are based upon
theory and researches done through semi-structured interviews. The Clifton strengths finder is to
initiate strength-based development process in work setting (Southwick et al. 2017). The
questions asked though such survey helps in psychometric analysis and selection of the right
individuals for achieving maximum team productivity. In this respect, the importance of the team
skills have been further analysed and discussed through the assignment.
The Clifton strengths finder was used by me to access the pair of strengths and
weaknesses possessed by me. By taking the test I qualified as a relator, restorative, empathetic
and positive individual. I further found that some of the attributes possessed by me could be
maximized for development of better team building skills. I being a relator could connect easily

3TEAM SKILL
with the people in my team, which helped me in performing better as a part of a team. This is
also important in interacting with the clients and could make the negotiation skills much
stronger, which serves as an effective means of Public relations. Thus, possessing a positive
mindset continuously encourages me in improving my performance within the team and also
individually. I could also use the same for motivating my fellow team members. As commented
by DeBourgh and Prion (2017), positivity upholds the organizational culture.
In this respect, past exposures to similar work experiences could also help me in finding
out the loopholes or the gaps within the organizational process. I think being experienced and
restorative would help me in addressing the challenges in successful delivery of the PR activities.
One of the most important aspects of the PR activities is to take accountability of the services
being delivered to the clients. Sometimes the glitches suffered in the customer services could be
repaired by being more empathetic and restorative in one’s approach towards the clientele. As
commented by Anthony‐McMann et al. (2017), the capabilities of being empathetic and relator
also enables one to analyse the situation of the client better. This helps in personalized service
delivery and developing better relationship with the clients, which further helps the organization
in achieving a loyal customer base.
My ability to ponder and reflect over individual skills can help in bringing together
different capabilities, which could further help in enhancing the performance of the team as a
whole. The individualization approach could also help me in understanding the different patterns
if client demands. As asserted by Southwick et al. (2017), the more diversified the team is, the
better is the learning opportunities offered. Relationship building is one of the most important
team skills and acts glue in holding the team together through every thick and thin. A positive
relationship building approach could also help me in being motivated for longer period of time.

4TEAM SKILL
The evaluation through the different set of Gallup skills helps in further analysing the
employee engagement policies with respect to any business organization. A cumulative positive
reply emphasizes upon sufficient interaction and support from the management, whereas a low
score calls for much improvement in the overall team building skills (Busch and Davis, 2017).
Management skill
The management skill is based upon the communication approaches undertaken for
dealing with the client. As a manager, I need to relate to my client for understanding their
requirements better. Some of the skills possessed by me which could help me in developing
better public relations are that of an empathizer and that of Relator. I need to be friendly in my
communication perspective with the team members and the respective clients. As commented by
Treadway et al. (2014), an empathetic approach is often seen as people extended support that
helps them to confide and share. In this respect Anthony‐McMann (2017), providing timely and
courteous reply to the client is one of the effective public relations strategies which could be
used by me over here. I also need to justify and emphasize the goals and objectives of the client
during drafting up a publicity strategy for them. Therefore, being a relator would help me in
establishing the said task and objectives.
Skill of leadership
The leadership skill is mainly attributed to a set of qualifications possessed by an
individual for guiding the desired objectives of his team. The leadership skills would help me in
achieving organizational learning along with ensuring effective collaboration within the
teammates. As commented by Anthony‐McMann et al. (2017), efficient leadership approaches
help in providing right direction to the organizational or collective approaches. I can use the

5TEAM SKILL
kouzes and Posner leadership style in order to evaluate and enhance my leadership approaches.
It has been further discussed in detail with respect to the PR strategies and goals. I can use
positivity to motivate my teammates. Additionally, practising the skills of individualization can
help me in understanding the demands of my clients better.
Factors Attributes
Modelling I need to align actions with personal and shared values, which helps in
better understanding the goals.
Inspire  Share my personal aspirations with the team
 Lay out the possibilities for achieving positive PR outcomes in
front of the team
Challenge  Risk taking and learning from past mistakes
 Drawing out innovative ways to desired change and improvement
Enable  I need to promote active participation of my teammates in the
decision-making process
 Fostering collaboration by promoting cooperative goals
Encourage  I need appreciate my subordinates frequently for the good work put
up by them
 I can encourage my team members by providing them with
additional responsibilities
Table 2: leadership skills

6TEAM SKILL
(Source: Author)
Negotiation skill
The negotiation skills are relatively important to understanding and addressing the
organizational and individual dilemmas. I can use some of the negotiating skills such as active
listening and tact and diplomacy to diffuse tensions. As commented by Pastor et al. (2015), the
process of negotiation is based on finding out the gap and closing the gap by reaching an
agreement. The entire process of negotiation can be carried out in a number of stages such as –
planning, climate setting, identification of the issue, narrowing down the gap. One of the PR
strategies which could be implied by me is analysing the situation from both individuals as well
as the perspective of the client. As commented by Nelson (2015), practising mutuality in
negotiation can help in development of a positive relationship with the client. In this respect, the
relator skills possessed by me could help in empathizing or understanding the problem situation
of the client.
Skill of team building
The aspect of team building is one of the most important aspects which govern the
success of the public relation activities. The team building skill can be developed and enhanced
by me on a personal level by practising the 12 C’s of team bonding. These have been described
as- clear expectations, context, commitment, competence, charter, control, collaboration,
communication, consequences, coordination, culture change. In order to expand upon each of the
above-mentioned roles, I need to develop and strengthen my restorative and individualization
skills. The restorative skills would allow me to incorporate sufficient care in handling and
management of the cumulative risks taken by the team as a whole. The role of leader is to make

7TEAM SKILL
everyone seem like a hero as part of the team. Therefore, I need to use individualization
approaches for highlighting the hidden talents of each member of the team and utilize the same
for team building.
Conclusion
The survey was conducted for the purpose of analysing the effect of management skills
on up scaling the employee performance. The goal of a manager is to unite discrete personalities
for maximization of the organizational goals and objectives. The major team oriented skills
which should be possessed are establishment of a focused objective for the team, empowering
the team members, developing the performance of individual team members, use of good
interpersonal skills such as affective communication and negotiation standards for clearly
communicating the team goals and objectives. In order to become a successful in implementing
team skills active and collaborative working along with focussing on both the product and
productivity at a time can help in improving the public relations and achieving positive results.

8TEAM SKILL
References
Anthony‐McMann, P.E., Ellinger, A.D., Astakhova, M. and Halbesleben, J.R., (2017). Exploring
different operationalizations of employee engagement and their relationships with workplace
stress and burnout. Human Resource Development Quarterly, 28(2), pp.163-195.
Busch, P.S. and Davis, S.W., (2017). Inside Out Personal Branding (IOPB): Using Gallup
Clifton StrengthsFinder 2.0 and 360Reach. Marketing Education Review, pp.1-16.
DeBourgh, G.A. and Prion, S.K., (2017). Student-Directed Video Validation of Psychomotor
Skills Performance: A Strategy to Facilitate Deliberate Practice, Peer Review, and Team Skill
Sets. International Journal of Nursing Education Scholarship, 14(1).
Foster, A., (2015). PDK/GALLUP poll: When answers mean more questions. The Education
Digest, 80(6), p.35.
Holtzman, D.M. and Kraft, E.M., (2016). Skills Needed in the Workplace: A Comparison of the
Results of Feedback from Representatives of Large and Small Businesses in New Jersey, pp.15-
25..
Nelson, R., (2015). Seeking job satisfaction with a mix of skills. EE-Evaluation
Engineering, 54(10), pp.4-5.
Pástor, Ľ., Stambaugh, R.F. and Taylor, L.A., (2015). Scale and skill in active
management. Journal of Financial Economics, 116(1), pp.23-45.
Southwick, F.S., Martini, B.L., Charney, D.S. and Southwick, S.M., (2017). Leadership and
Resilience. In Leadership Today(pp. 315-333). Berlin: Springer International Publishing, p.25.

9TEAM SKILL
Taneja, S., Sewell, S.S. and Odom, R.Y., (2015). A culture of employee engagement: A strategic
perspective for global managers. Journal of Business Strategy, 36(3), pp.46-56.
Treadway, D.C., Douglas, C., Ellen III, B.P., Summers, J.K. and Ferris, G.R., (2014). Leader
political skill and team effectiveness: The positioning of political skill in the framework of leader
competencies. Leader interpersonal and influence skills: The soft skills of leadership, pp.173-
206.