Demonstrating Leadership in the Workplace and Team Effectiveness

This report examines key aspects of leadership and team effectiveness in a workplace setting. It begins by exploring conflict resolution strategies, including communication and breaking down organizational silos, and recommends collaborative and compromising approaches. The report then outlines the steps involved in conducting performance reviews, emphasizing the importance of a positive environment and open communication. It highlights achievements of successful teams, identifies areas for improvement, and discusses learning and development opportunities. Finally, the report addresses formal and informal communication systems, ways to maintain open communication, barriers to effective communication, and methods for resolving unresolved issues, offering recommendations for improvement. The report provides insights on how to lead and manage a team effectively to enhance productivity and overall success.

Show leadership in
the workplace and
Lead team
effectiveness

Table of Contents
INTRODUCTION...........................................................................................................................1
Part 1 ....................................................................................................................................1
1 Two possible solution to the conflict.......................................................................................1
2 Steps for each action................................................................................................................1
3 Final recommendation..............................................................................................................2
4 Communicate the resolution....................................................................................................2
Part 2................................................................................................................................................3
1 Steps required to conduct a performance review.....................................................................3
2 Environment during the performance review..........................................................................3
3 Achievements of success.........................................................................................................4
4 Areas of improvements............................................................................................................4
5 Learning opportunities.............................................................................................................5
6 Areas of development..............................................................................................................5
Part 3................................................................................................................................................5
1 Formal and informal communication system...........................................................................5
2 Ways to maintain open communication...................................................................................6
3 Barriers to communication.......................................................................................................6
4 Methods of communication used to communicate unresolved issues.....................................7
5 Recommendation to improve the communication...................................................................7
Part 4 ...............................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Communication is taken place at all the levels of enterprise to give guidelines to the
employees about the work or to solve any issue. Manager of the every enterprise should
give proper attention to ensure that proper communication takes place in the enterprise and
should try to do the efforts to maintain the open communication in the enterprise(Hu and
Liden, 2011). Present report is based on a case study and tells what a managers should do
when a conflict arise between people. During the process of communication number of
barriers arise and all these barriers can be addressed or solved by the manager by following
the effective communication process.
It is very important to manage the flow of effective communication in the enterprise
to improve the overall effectiveness of the business operation and to ensure that proper
utilisation of resources is done by the enterprise.
Part 1
1 Two possible solution to the conflict.
One of the main and effective tool of solution which can be used to solve the
conflict is communication. It is seen that both Dave and Manny has different point of view
for each other. Dave think that manny is to new to understand the complex areas of the
problem and manny also think the same. So both of these can do the communication and
solve the problems and conflicts which are arising between them. By doing proper
communication both of them can tell each other about their point of view and can
understand the other also(Goleman, Boyatzis and McKee, 2013). By doing this they both
can make the strategies to implement and handle the project easily.
Other effective solution to solve the problem is breaking down the silos. Breaking
down silos means enable or activate a boundary less enterprise in order to increase the
health of the enterprise. Organisational silos are the main reason or cause of the problem
arise in the enterprise.
Following Solution can be used to solve the conflict:
 Collaborating: It is one of the effective method which can be used by parties to get
solution. In this both parties talk to each other and decide to cooperate with each
other for fulfilment of set goals. It helps in maintaining relationships among parties
involve in conflict and helps in attainment of mutual objectives.

 Compromising: Under this every party give up something to create an acceptable
solution for the problem. Through communication all parties comes to a mutual
agreement which can be varied from original goals of each party.
2 Steps for each action.
Following steps can be followed by the enterprise in order to create and implement
the communication strategy:
 Set the communication goals: The main goals under this case study is to solve
the problem and to make an effective strategy to solve the problem.
 Develop key strategies: An effective key strategy can help in sending the right
message to the reviver.
 Effective communication channels: Communication channel used by the sender
affect the quality of the message. So proper communication channel should be
used by the people to solve the issue or to communicate effectively.
 Communication document: Keeping or maintaining a document during the
process of communication helps in keep the process of communication in track.
Following steps can be used by the Dave and manny to solve the issues with each other.
For breaking down the silos it is the first and necessary step to breaking down the
old procedure of doing the work or communication. All the work and communication
should be done in cross functional or multi functional way(Van Dierendonck, 2011). This
will help Dave and manny to better solve the problem.
3 Final recommendation.
Final recommendation to the above problem that both Dave and manny should try to
understand the other's point of view in order to solve the problem or at the same not to
create conflict in the enterprise activities. Manny should try to understand that Dave has
experience about all the activities and projects so he should try to understand his point of
view. At the same time there is a need for Dave to understand about the creative idea of
manny. Solution should be formed by the support of the both in order to increase the
effectiveness or to handle the project easily.
As a line manager I would like to advice that both should try to understand the
other's point of view this will enhance the effectiveness and they both can easily handle the
project easily.

4 Communicate the resolution.
There are number of communication tool available to better communicate the results
with the team. Number of formal and informal tools can be used to communicate the results
with the team(Hur, van den Berg and Wilderom, 2011). Results can be communicate with
the employees by opting oral form of communication. Decided results or solution decided
can be told to the team members.
Following methods can be used to communicate the solution with other members:
 Team meeting: In this all members of a team gathered to share their goals and idea.
By forming a team meeting main idea or process of doing work can be
communicated with all members. This will eliminate confusion arise in mind of
team members and will not give unnecessary issues at workplace.
 Memos: This is a written document of communication which can distributed among
all people or employees of organisation to give them knowledge about who is
responsible to whom and to tell them about their roles and responsibilities.
Part 2
1 Steps required to conduct a performance review.
Following steps can be followed to do the performance review or appraisal of the
employees:
 Establish performance Standards: This is one of the main and important step
involved in the performance review in the employees to make standard. It is very
important first to set the standard in order to compare the actual performance of the
employees.
 Communication performance expectations: It is very necessary to communicate the
employees about what is expecting by them in order to well measure their
performance. More the employees know about the expectations more they will
perform better.
 Measure actual performance: Under this step actual performance of the employees
are measured by the managers in order to evaluate how well the employed
performed.

 Compare actual performance with the standard performance: under this actual
performance of the employees are compared by the standard set in the earlier stages.
This stage tells how well employee really perform.
 Discuss the appraisal with the employee: Managers communicate with the
employees about their performance about how well or worse he done.
 Taking corrective action: All the necessary steps are taken under this step in order to
improve the performance of poor performed employees.
2 Environment during the performance review.
Environment which exist during the whole process of performance review affect the
process. So it is very importance that managers of the enterprise should give emphasis on
the environment and should try to make an corporative environment in order to encourage
the employees to perform well and contribute lot in order to achieve the objectives of the
enterprise(Ayoko and Callan, 2010).
The main advantage of the corporative environment is that this will encourage the
poor performance employees to perform well and at the same time encourage the well
performed employees to do or perform more well.
Open communication should be there because employees will feel free to
communicate with the managers about the confidants and hurdles which they face to
perform better. More the employees will feel free to communicate with the managers more
the managers will help them or make the policies in accordance.
Lack of communication gave rise to many problems which will affect the overall
performance of the employees and will create hurdle in achieving the goals of the
enterprise.
3 Achievements of success.
As a line manager when get the opportunity to review the profile of my team than I
can see or note that there are lot of achievements of my team including the following:
 Team is well enough to understand the complexity of every task and is able to solve
the issues.
 Proper communication is there among all the members of the team.
 Every member of the team is multi tasking and can handle number of issues at a
time.

 Every member of the actively and positively take part in all the meetings and
complex projects.
 All the members of the team listen carefully all the important information.
 Every one is more focused on the ultimate goal of the project.
 Team members used logical method to solve the problems.
 All the team rememberer are supportive and love to take challenges.
 All goals of the team are realistic.
4 Areas of improvements.
There are number of areas of improvements in team in order to increase the
performance or effectiveness of the team to easily achieve the goals and objectives of the
enterprise. Proper training programme should be made to increase the skills of the
employees and to make them able to survive in the future competitive environment(Rosing,
Frese and Bausch, 2011). Right training method should be choose by the managers to
provide training to the members of the team. Activities should be carried out in order to
building team. All the talent exist in the team should be well used by the manager of the
team.
Areas of improvements include the skills of the members proper activities should be
design or implement by the manager in order to make the employees expertise in a
particular field. All the necessary decision should be taken by the manager in order to
increase the trust among all the members of the enterprise.
5 Learning opportunities.
While doing work in the enterprise there are number of opportunities which rise or
employees can take advantage of that opportunities. One of the main opportunity exist
while doing the task in a team is that identifying another team member who can help
another team member to increase his skills and knowledge through provide him proper
coaching(Luis Daniel, 2010). A skilled and knowledge employee can help the to enhance
the skills of the another employee or member of the team. One member can provide the
other member to access the information by using instruction manuals.
A member of the employee can help the another member by arranging or shadowing
opportunities. If an employee having positive attitude and always ready to accept the
challenges than he can motivate the other members of the staff to accept or make them

ready to accept the challenges this will contribute in the success of the employee and give
him various opportunities to grow well.
6 Areas of development.
Development areas of the team members include giving them the training to take or
accept all the challenges in the enterprise. Proper training should be given to the members in
order to manage all the activities of other members.
If the specific skills including effective decision making or lead the people are
properly developed in the people than team will be able to produce better results for the
enterprise(Nauman, Khan and Ehsan, 2010). It is really important that there should be one
person in the team which has the ability to manage all the members of the team and their
activities in the absence of the team leader.
Part 3
1 Formal and informal communication system.
When communication process takes place in the enterprise there are number of
formal or informal methods. Formal communication usually takes place in the top level
management in making policies rules and regulation for the enterprise. Informal
communication takes place in the lower level of the enterprise related with the day to day
activities of the business.
Formal communication takes place in order to give direction to the lower level
employees of the enterprise. This type of communication is little strict and proper attention
should be given by both receiver and sender of the message in order to maintain the quality
of the message.
Informal communication is a part of daily communication strakes place in the
enterprise related to the completion of task. This type of communication is free from any
stress and result in increasing the effectiveness of the enterprise.
Both type of communication formal and informal are necessary for the enterprise in
order to effectively manage all the activities.

2 Ways to maintain open communication.
Open communication is the state or condition in which all the employees can
communicate with their top level authority about their problems or is the situation where
transparent communication can take place.
It is very necessary that there should be open communication at all the levels of the
enterprise in order to solve all the problems and effectively give guidance to the employees.
One of the main advantage of open communication is that it increases the overall results of
the enterprise and at the same time reduce the cost of the operation(Goetsch and Davis,
2014). Optimum utilisation of resources can be done if open communication takes place in
the enterprise.
Open communication can be maintained in the enterprise by telling the employees
about the various benefits of open communication. Employees can be encouraged to do
communication with their managers and tell about their problems facing by them during
their work.
Other than this structure and policies of the enterprise should be made like that it
automatically encourages the open communication in the enterprise.
3 Barriers to communication.
There are number of barriers which can affect the effectiveness of communication
process:
 Jargon: Use of technical terms or words by the sender can create confusion in the
mind of the receiver.
 Lack of attention of the receiver: when receiver does not give proper attention to the
message send by receiver than the receiver will not understand the purpose of the
message.
 Lack of mutual understanding: It is one of the main barrier which affect the
effectiveness of the communication process. Under this both sender and receiver of
the message does not have same understanding the the topic spoken or they have
different point of view.
 Language differences: When speaker sends the message different from the language
of the receiver.

 Physical disabilities: Physical disabilities includes when speaker has the problem
while delivering the speech or when receiver has the listening problems.
 Cultural differences: The thinking style of the people is different according to their
different cultures and this create problems in effectively sending the message from
one to the another.
 Emotional barriers: When sender of the message feels it difficult to find the proper
words for his message is called the emotional barriers.
All these barrier can be removed by properly followed all the step of communication
process.
4 Methods of communication used to communicate unresolved issues.
There are number of communication methods which can be used by the front-line
managers in order to communicate the unresolved issues with the team(Brown and
Mitchell, 2010). Oral and written both type of communication can be used to communicate
the unresolved issues. Oral communication can proof better in communicating about the
issues or conflicts of the enterprise.
Oral communication give a chance to the all the members to know about what the
problem really is and how it can be addressed in order to increase the effectiveness of the
business operations. It is very necessary to communicate about all the issues which create
hurdles in the attaining the goals and objectives of the enterprise.
Oral communication can proof beneficial in communicating the issues of the
enterprise in order to better resolve them. Oral communication takes place very fast and all
the queries of the employees related with the issues can be solved on the spot.
5 Recommendation to improve the communication.
Communication is an important process that takes place in the enterprise. It is very
necessary that it takes place in the right way. Sender and receiver both should understand
the process of communication and the purpose behind it otherwise the receiver will not
understand the purpose or all the time will wasted.
Following recommendations can be given to improve the communication in the enterprise:
 Sender of they message should try to avoid the technical terms or should not use the
fiords having double meaning during the process of communication.

 Place where communication process takes place should be free from any
unnecessary noise.
 There should have mutual understanding to both receiver and sender of the message
about the topic spoken.
 Sender of the message should use proper words and should use the language which
is familiar to the receiver of the message.
 During the process of communication receiver of the message or listener should give
proper attention other he or she will never understand the purpose of
communication.
Part 4
Before doing a feedback session with an employee of the enterprise it is very
necessary to gather or collect all the necessary documents which are required to conduct the
feedback session. Before talking with employee about his performance all the his
performance graphs can play an effective role in telling employee or giving him proof about
his performance in the enterprise.
After collecting all the relevant information or documents feedback session can be
conducted it can be formal or informal but effective results can be gained by the informal
way because under this employee will feel free and and tell the manager about all the
hurdles which affect his quality of work(Hoch, Pearce and Welzel, 2010). A room can be
reserved by the manager or by the feedback conductor to conduct the feedback session.
The information get after the feedback session play an important role because by
knowing all the factors which creates hurdle for the employees in performing his or her best
can be removed by the managers. During the feedback session the employee can be told
about the areas where he or she lacks and proper training can be given to him to increase
the skills to perform better in the enterprise.
If manager collect all the necessary information or documents before conducting the
feedback session only in that case proper results or information can be get by the feedback
session otherwise it will waste the time of both employee and the manager.
CONCLUSION
From the above information included in the report it can be concluded that proper
communication should be taken place in the enterprise(Bucic, Robinson and Ramburuth,

2010). Time to time performance review of employees should be done by the manager in
order to check or study whether the employees are doing according to the set standard or not
or if not than proper and corrective action should be taken by the enterprise.
Communication is a process which plays a big role in achieving all the objectives
and goals of the enterprise. Major problems arise in the enterprise can be solved by proper
communication. Managers of the enterprise should try to develop the basic qualities in the
team members to effectively handle all the activities of the team members.
REFERENCES
Books and journals:
Ayoko, O.B. and Callan, V.J., 2010. Teams’ reactions to conflict and teams’ task and social
outcomes: The moderating role of transformational and emotional leadership.
European Management Journal. 28(3). pp.220-235.
Brown, M.E. and Mitchell, M.S., 2010. Ethical and unethical leadership: Exploring new
avenues for future research. Business Ethics Quarterly. 20(04). pp.583-616.
Bucic, T., Robinson, L. and Ramburuth, P., 2010. Effects of leadership style on team
learning. Journal of Workplace learning . 22(4). pp.228-248.
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
Goleman, D., Boyatzis, R. and McKee, A., 2013. Primal leadership: Unleashing the power
of emotional intelligence. Harvard Business Press.
Hoch, J.E., Pearce, C.L. and Welzel, L., 2010. Is the most effective team leadership
shared?. Journal of Personnel Psychology.
Hoffman and et.al., 2011. Person-organization value congruence: How transformational
leaders influence work group effectiveness. Academy of Management Journal.
54(4). pp.779-796.
Hu, J. and Liden, R.C., 2011. Antecedents of team potency and team effectiveness: an
examination of goal and process clarity and servant leadership.Journal of Applied
Psychology. 96(4). p.851.
Hur, Y., van den Berg, P.T. and Wilderom, C.P., 2011. Transformational leadership as a
mediator between emotional intelligence and team outcomes. The Leadership
Quarterly, 22(4). pp.591-603.