Delta Plc: Leadership Skills, Traits, and Teamwork Analysis

This report examines leadership and teamwork within Delta Plc, covering key areas such as the skills and attributes required for leadership, including communication and motivation. It differentiates between leadership and management, outlining their functions and scopes. The report assesses the benefits of teamwork for Delta Plc and reflects on the role played as a team leader and member in resolving difficult situations, using different leadership styles and Belbin's team role theories. Finally, it reviews the effectiveness of the recruitment and selection team, analyzing factors contributing to team effectiveness using a team effectiveness model. The report emphasizes the importance of teamwork in achieving organizational goals, highlighting various aspects that contribute to improved market performance and efficiency.

Please note you must keep the ACs and suitable subheadings but delete any
instructions provided to you prior to making your formative and final
submissions. You must provide in-text references for definitions, theories and
concepts wherever needed. Minimum 250-300 words should be written for
each AC
Task 2
SECTION 2
AC 2.1 The Skills and Attributes Required for Leadership
Human resource of an entity plays a significant role in the firm as they held responsible
for managing people in the same workplace (Duffield and Graham, 2015). The skills and
capabilities are important thing which enhances the overall productivity of the business
enterprise in relation to the external market changes takes places in an entity. Leadership is that
quality of HR manager which helps in interacting a manager with lots of personnel working I the
same entity in boosting existing business conditions of the business concern. The followers will
gets inspires by their leaders who provide right direction to all the employees working in the firm
for the betterment of the enterprise.
Explain at least 2 Leadership Skills providing examples of how having these skills would
help Delta Plc leaders to achieve Delta Plc’s objectives
Communication - It can be termed as one of the most important skill which a leader working in
Delta Plc would be required to posses. Strong communication skills will assist in
accomplishment of the bank’s objectives because the leader will be able to inform all staff
members about objectives and goals of Delta Plc in more effective manner. Furthermore,
communication skill in leader will also assists in resolving the issues faced by workers at the
time of achieving objectives of delta Plc.
Motivation- Another skill which a leader working in Delta bank requires is of motivation. In order to
achieve the objectives of higher sales and growth, the leader is required to be self motivated so that he/she
can handle the pressure and motivate other team members also.
1

Explain at least 2 Leadership Traits using the Trait Theory of Leadership providing
examples of how having these skills would help Delta Plc leaders to achieve Delta Plc’s
objectives
Providing comfortable environment- The main motive of a leader in the business is to satisfy
the needs the higher expectations of all the employees working in an enterprise in improving the
existing conditions of the firm (Chen and Liu, 2014). The overall working environment will be
comfortable for an employee in order to work with its higher expectations. The framing of rules
and the regulation will further determine the development of positive or negative environment at
the workplace of Delta Plc. HR practices are framed in order to retain wide number of employees
for long term in the business enterprise.
Guiding- Guidance is regarded as another important tool which helps a leader in order to
provide direction to its employees. The staff member working in the business entity will be
provided with e-mail in order to communicate any important announcements. Instruction manual
will be provided to all the employees working at various job designations will be provided with
training in order to improve their overall working conditions and their existing skills and the
capabilities.
Taking suggestions- The decision taken by a leader will be preceded by getting suggestions
from all the employees by organizing voting in order to create democratic working environment.
The democratic leadership style will be adopted by the Delta organization helps in producing
reliable output in boosting the overall business efficiency.
AC 2.2 Differences between Leadership and Management
2

Definition of Leadership
Leadership can be defined as act of leading people and directing their efforts towards
accomplishment of common goals and objectives.
Definition of Management
Management can be termed as the activity or task of getting the things done by other in
correct manner.
Differences between Leadership and Management functions and provide examples of
differences in functions of manager and leaders within Delta Plc
Basis Leadership Management
Define It is regarded as quality of an
individual in order to enhance
the attribute and skills of an
individual in order to inspire
their followers in the business
entity.
The management represents
the criteria set by the owner
which help in boosting the
existing working situations of
its business enterprise. The
goals and various frameworks
framed by the owner are in
accordance with its leaders
and all other managers
working under the
management.
Scope It is narrow scope as they
enjoyed right to guide and
lead their followers who are
the team members working
under the team leaders in the
business entity.
The management has wider
scope in terms of commanding
their managers, all the
employees and the leaders in
the broader sense. The leaders
are ordered to work on the
criteria’s set by the
management to achieve the
deadlines in a given time span.
Function The major objectives of a
leader will include motivating
and encouraging its followers
working in the business
enterprise in order to produce
good and positive output.
The role of management
includes the traditional and the
principles of the management
such as planning, organizing,
staffing, directing and
controlling. The primary aim
of the firm and the owner is to
3

improve the overall
performance of the business
entity.
AC 3.1 The Assessment of the Benefits of Team Work for Delta Plc
Define Teamwork
In simper terms team work can be termed as the combined efforts of people which has
been carried out with a purpose to achieve some common goals and objectives.
Assessment of Benefits of Teamwork for Delta Plc (Provide assessment of minimum 2-3
benefits for Delta Plc)
In the current business world, the importance of a team is increasing as the increasing
complexities can only be handled with the help of framing a good team (Antony, 2015). The
difficulties in the business will be faced by group of individuals as they ensure each other’s
performance in the tough business times. The team work is one of the important aspects of an
entity in which leaders of the firm will inspire their followers to be in a team in order to achieve
higher and tough targets in a lesser time period with higher amount of efficiency.
4

AC 2.3 & 3.2 Reflective Account on the role played as a Team Leader and a Team member
in order to resolve difficult situations while working on the R&S project (This is a
reflective account based on the Role Play activity in class)
Please Note: Two ACs have been combined here so you are required to write minimum
500-600 words for this section
Reflective account on the role played as a Team Leader to deal with difficult situations
using Different Leadership Styles while working on the Recruitment & Selection Project
Provide a comparison of the leadership styles used by you as a team leader in the two
difficult situations while working on the recruitment and selection project.
Traditional principle of the management is to perform staffing functions in the business entity in
order recruit and select talented personnel to work for the business (Boulos and Anderson, 2014).
The personnel will be selected in order to achieve desired goals and the objectives in a given
time frame. These activities are performed by the human resource manager of the firm which is
coordinated by executives who is appointed in order to lessen the workload of a HR manager in
the business enterprise. The roles played by a leader and a member are different in various
situations takes places in the business. There are various situations took places in the business of
Delta plc is given as below which reflects the role played by both leader and a member working
under the guidance of a leader.
Democratic -This is regarded as first and the foremost training to be conducted in the firm in
order to aware the newly recruited employee about the organizational culture, work, job
responsibilities and duties performed by them (Chen and Liu, 2014). Democratic style will be
adopted by leaders in which decisions will be made by a leader in respect to their followers who
is a team member by taking their consent on specific matters in the business enterprise. The team
leader will inspire their followers to follow their leader in specific situations takes places in the
business entity.
Autocratic – It is another style of leadership which can be used by me at the time of carrying out
my practises as a team leader. The main and most important characteristic of this style is that
5

here the leader do not consider the view and opinions of all its workers. Thus, I can make use of
autocratic style of leadership in situations where fast decision making is required.
Reflective Account on the Role I Played as a Team Worker to deal with difficult situations
while working on the Recruitment & Selection Project
Provide a reflective account on the two roles from Belbin’s team role theories that you
played in order to resolve the same two difficult situations while working on the
recruitment and selection project as a Team Member
Various business activities will be conducted by the management end their leader in order to
perform several tasks and duties in order to take consent of all the members. The action taken by
leaders will be preceded by the opinions of all the members working in the business enterprise
for the benefits of the business entity. Team leaders and members are regarded as important
element in the business where various tasks are allocated by a leader to their subordinates in
accomplishing the tasks in the designed time frame to boost the image of the whole team at the
workplace.
As a member, I have ensured that all the candidates become well aware of the culture and
work environment of the company. Along with this, as a member I have also ensured that the
issues and doubts of all candidates are addressed in the best possible manner. This has resulted in
creating sense of satisfaction among workers. Apart from this, I have also played important role
in eliminating all form of discrimination within workplace.
Belbin team roles
According to the theory developed by Belbin, different people working in team have
different roles which need to be accomplished in the best possible manner. For example some
team members perform the role of resource investigator and their role is to bring new ideas and
innovations within the team. On the other side of this, some team member’s plays the role of
6

team worker and their task is to gel up with team and carry out effective practices. Some people
plays the role of sharper, implementer and complete finisher.
AC 3.3 Review of the effectiveness of the Recruitment and Selection team in achieving the
goals of the Recruitment and Selection project for Delta Plc
Review of the Factors Which Contributes to Team Effectiveness of the Customer Service
Team of Delta Plc using the Team Effectiveness Model. You are required to provide
minimum 3 factors
Team plays a significant role at the workplace as it defines the overall nature of the
business as without a team an organization will not achieve desired aims and targets of the
business in a given time frame (Davis, 2016). The efficiency of an entity will be improved by
working upon the existing weaknesses of the business in relation to the external changes takes
places in the business concern. There is uttermost importance of a whole team in an entity as kit
uplifts the existing conditions of the current working conditions which get suppressed with the
reduction in number of employees working for the firm. The replacement of employees with the
machines is not good step as the machines can be obsolete but employees can’t be obsolete as
their skills can be improved in order to facilitate employees in achieving their aims and targets.
There are various aspects involved in the business which helps in boosting the current market
performance of the firm which is given as below:
Monetary factors
Staff turnover- The employees are the true representors of the business as they depicts good
performance by applying their efforts in order to achieve the desired goals and the objectives in
7

order to achieve specific targets. Preparing team the performance of new employees and the
current employees are compared with each other in order to decide which employees to be keep
in the firm and whom to demote in the firm.
Non monetary factors
Enhanced profitability- The primary motive of the corporation is to achieve higher growth of
the profitability in the business in order to enhance their existing skills and the capabilities
(Duffield and Graham, 2015). The existing skills of the firm will be achieved by improving the
current market approach to be followed by an entity which helps in producing highly efficient
product to its clients. The delivery of quality oriented services to all the customers will help in
generating higher amount of profit for the existing business. Every business wants to earn profit
which turns into reality when an entity owner will reduce the existing weaknesses of their entity
in order to gain advantage over their competitors who are suppressing the capabilities of an
individual in the external market.
In order to analyze the effectiveness of team, Rubin, Plovnick, and Fry’s GRPI Model of
Team Effectiveness has been taken into consideration. Furthermore the model comprises of four
different areas which are mentioned below as:
Figure 1Rubin, Plovnick, and Fry’s GRPI Model of Team Effectiveness
(Source: 6 different models of team effectiveness, 2016)
Goals- It can be asserted that people working in team are well aware of the goals and objectives
of Delta plc.
8

Roles- The responsibilities and roles of each and every team member is also very well clear
Process- The process and procedures developed by team for carrying out all task and activities
are also effective.
Interpersonal relationship- Strong bond is there within all team mates and memebers also
respects the values and culture of each other.
Outline the Methods of Reviewing Team Effectiveness within Delta Plc
Team plays a significant role at the workplace as it defines the overall nature of the business as
without a team an organization will not achieve desired aims and targets of the business in a
given time frame (Davis, 2016). The efficiency of an entity will be improved by working upon
the existing weaknesses of the business in relation to the external changes takes places in the
business concern. There is uttermost importance of a whole team in an entity as kit uplifts the
existing conditions of the current working conditions which get suppressed with the reduction in
number of employees working for the firm. The replacement of employees with the machines is
not good step as the machines can be obsolete but employees can’t be obsolete as their skills can
be improved in order to facilitate employees in achieving their aims and targets. The key
methods which can be used to review the effectiveness of team are performance appraisal,
setting up targets and taking feedback from colleagues. These three methods can help in
extracting valuable information about the overall effectiveness of team and its members.
AC 2.4 Ways to motivate staff to achieve objectives at Delta Plc
Define Motivation
Motivation is that important element to be used by a leader in order to satisfy the various
demands of all individuals working in the business for the benefits of the business. In simpler
terms, it can be defined as the process of encouraging others to give their best in accomplishment
of organization aim and objectives.
9

Explain Two Ways to motivate staff applying at least one Motivation Theory
Reward- The talent of an individual are recognizes by organizing contests in the firm in order to
generate competitive spirit among employees to enjoy their work. The best performer n the
contest will be rewarded with increment in their salary and this recognition will be provided to
an employee in front of all the employees which helps in improving their performance.
Job security- The social security of the job is that assurance to be given by the employer to
retain its employees for the long time in the case of recession and financial crisis in the business.
You need to clearly explain the two ways and using motivation theories
Maslow needs hierarchy Theory- Delta Plc can make use Maslow needs hierarchy Theory in
order to encourage people in organization to give their best. Furthermore, the bank will be
required to make sure that the need and demand of employees working at different level are
accomplished in the best possible manner.
Herzberg two factor theory- As per this theory, Delta Plc can motivate its workers with the
help of focusing upon two major factors which are motivators and hygiene. The brand will be
required to provide safe and hygiene working environment to all its workers. Along with this, it
will also require to lay emphasis on providing different types of reward and recognition to all its
employees.
10

REFERENCES
Books and Journals
Antony, J., 2015. Challenges in the deployment of LSS in the higher education sector:
Viewpoints from leading academics and practitioners.International Journal of
Productivity and Performance Management. 64(6). pp.893-899.
Boulos, M. N. K. and Anderson, P. F., 2014. Preliminary survey of leading general medicine
journals’ use of Facebook and Twitter. Journal of the Canadian Health Libraries
Association/Journal de l'Association des bibliothèques de la santé du Canada. 33(2). pp.38-47
Chen, L. K., Liu, 2014. Sarcopenia in Asia: consensus report of the Asian Working Group for
Sarcopenia. Journal of the American Medical Directors Association. 15(2). pp.95-101.
Davis, C. S., 2016. Conversations about qualitative communication research: Behind the scenes
with leading scholars. Routledge.
Duffield, C., Graham, 2015. Why older nurses leave the workforce and the implications of them
staying. Journal of clinical nursing. 24(5-6). pp.824-831.
Online
6 different models of team effectiveness, 2016. [Online]. Available through:
https://www.wrike.com/blog/6-different-team-effectiveness-models/>. [Accessed on 23rd
February 2017].
11