Analysis of Working and Leading People: UPS Company HR Practices

This report examines working with and leading people within the context of UPS, an American supply chain and management company. It addresses key aspects of human resource management, including the recruitment and selection process, emphasizing legal, regulatory, and ethical considerations. The report details the skills and attributes essential for effective leadership, differentiating between leadership and management, and exploring various leadership styles, with a focus on the participative approach. It also covers team-working benefits, conflict resolution, and team effectiveness, along with planning, monitoring, and assessing work performance and individual development needs. The report highlights the importance of motivation strategies to ensure employee retention and achieve organizational objectives. The report concludes with an evaluation of the success of the assessment process.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1.................................................................................................................................................1
1.1 Documentation towards selection and recruitment process and the documents required
when selecting and recruiting a new staff for UPS Company................................................1
1.2 The impact of legal, regulatory and ethical considerations to the recruitment and selection
process for the UPS Company...............................................................................................2
1.3 Evidence for taking part in the selection process for the chosen company UPS.............2
1.4 Evaluating HR manger's contribution to the selection process in the UPS company......3
LO 2.................................................................................................................................................4
2.1 The skills and attributes needed for leadership with special reference to UPS................4
2.2 Difference between leadership and management............................................................4
2.3 Different leadership styles for different situations...........................................................5
2.4 Ways to motivate staff to achieve objectives...................................................................6
TASK 2............................................................................................................................................6
LO 3.................................................................................................................................................6
3.1 Benefits of team-working for UPS Company..................................................................6
3.2 Importance of working in a team as a leader and member towards specific goals, dealing
with any conflict or difficult situations..................................................................................7
3.3 Effectiveness of the team in achieving the goals..............................................................8
LO 4.................................................................................................................................................8
4.1 Important factors involved in planning the monitoring and assessment of work
performance............................................................................................................................8
4.2 A plan and the assessment of the development needs of individuals at UPS Company. .9
4.3 Evaluation of success of the assessment process.............................................................9
CONCLUSION................................................................................................................................9

REFERENCES..............................................................................................................................10

INTRODUCTION
It is the most common function that every organisation is required to deal with, i.e.
working with personnel as well as leading them. Human is the basic or important resource for a
venture to carry out its operational activities in the firm as well as market. The managers or
leaders are responsible to recruit and select individuals to perform necessary activities for benefit
of that firm. Also, the managers appointed in a corporate need to design a framework within
which selected employees are required to work. In other words, Human resource managers are
authorised to lead the employees with necessary actions as well as decisions. The present venture
in current report, i.e. United Parcel Service, is an American company that deals with supply
chain as well as its management. In the past few years, the venture was facing major problems
relating to employee turnover due to its increasing losses, thus, a human resource manager is
being appointed in the mentioned organisation to ensure its smooth functioning.
TASK 1
LO 1
1.1 Documentation towards selection and recruitment process and the documents required when
selecting and recruiting a new staff for UPS Company
As discussed earlier, the present venture is facing some serious problems regarding its
employee turnover, thus, appointed new HR is appointing new individuals in the organisation to
carry out its operational activities. In respect of adopting an effective recruitment as well as
selection procedure, the manager needs to prepare a documentation for same, i.e. a clearly
specified procedure of conducting recruitment and selection (Goleman, 2017). A detailed
analysis of the same is presented as under: Approval for undertaking recruitment: HR manager appointed is required to take
approval from the authorised personnel in cited business to conduct recruitment as well
as selection procedures. A draft is needed to be prepared describing the number of
individuals required in the organisation and also, a description of job that is to be
performed by those appointed employees. Advertising: In respect of appointing effective as well as efficient employees in an
organisation, it is essential for the HR manger appointed to prepare an advertisement to
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attract competent workforce for the vacant positions of mentioned firm (Kjellstrom and
Briggs, 2017).
 Description of job: In order to attract more and more individuals in the cited venture, HR
manager is required present a complete description of job that the recruited as well as
selected employees are expected to be performed.
1.2 The impact of legal, regulatory and ethical considerations to the recruitment and selection
process for the UPS Company
There are numerous acts or laws prescribed by operating government of the concerned
country, that are to be followed by the HR manager appointed at United Parcel Service, in
respect of appointing new as well as competent workforce in the venture. A detailed description
of those laws an their regulatory restrictions are evaluated in detail as below: Sex discriminatory act: The adopted recruitment and selection procedure should not be
gender biased, i.e. all individuals should be given an equal opportunity to work
irrespective of their gender (Morgan, 2017). Race religion act: Also, the manager appointed in mentioned parcel service industry
should carry out the selection procedure without any discrimination on the grounds of
race as well as religion of a particular individual. Regulations enacted for interview sessions: Also, the interview stage or process that is
being carried out by appointed HR should be in accordance with the regulation that they
are unauthorised to affect any sentimental value of that person relating to his race,
religion, nationality, gender or any other related facts.
 Right to employee: The information provided in job description should be in accordance
with the actual job to be performed. In other words, information provided to employees
should be authenticate, thus, the HR manager is required to give a relevant information of
job to desired individuals (Pološki, 2017).
1.3 Evidence for taking part in the selection process for the chosen company UPS
The HR manager of mentioned parcel service firm is responsible to take major part in the
recruitment as well as selection mechanism to be undertaken in the organisation. The
participation of manger can be explained in detail with the help of following points:
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 Board selection for recruitment as well as appointing procedure: As a human resource
manger, the appointed individual is required to select boards or personnel within the firm
to undertake interview sessions of recruited individuals. The board members are selected
from same department where that selected employee is required to perform its job
(Green, 2017). In other words, different boards are selected for different departmental
activities of an organisation by the HR manager. Short listing: After the selection of board members for conducting interview session,
these members are required to short list candidates in accordance with adopting any
listing method, namely, mock tests, IQ tests, aptitude tests, written tests or any other
relevant method. Interview: Short listed candidates by the board members are invited for further interview
sessions, which clearly states the efficiencies of short listed individuals in accordance
with skills required to perform the job to be assigned.
 Appointment: With the interview sessions deserving candidates would be selected as
well as appointed to perform various operational activities of mentioned company. The
authority of selecting an individual lies with board members, whereas, the authority as
well as responsibility of appointed selected personnel lies with HR manger of the firm
(Participation of HR manager in selection process, 2012).
1.4 Evaluating HR manger's contribution to the selection process in the UPS company.
As a human resource manger of cited firm, i.e. United Parcel Service, the individual
appointed is required to take major participation in recruitment as well as selection mechanism
adopted in the venture to avoid as well as overcome losses that has been suffered by mentioned
firm, which further led to employee turnover. The HR manager appointed, has participated in
this process by preparing documentation required to undertake recruitment process and also, he
has prepared an effective advertisement containing description of the job to be performed by
appointed individuals. Manager has also assisted the boards in short listing as well as interview
sessions of individuals, followed by effective appointment of selected personnel (Stephens and
Townsend, 2017).
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LO 2
2.1 The skills and attributes needed for leadership with special reference to UPS
In respect of generating effective results for an organisation, effective leadership qualities
are needed to be adopted to work as well as deal with the appointed employees of mentioned
organisation. Given below is the detailed evaluation of the skills required to adopt effective
leadership in an organisation. Honesty: In order to become a competent leader, an individual must posses honesty as
well as ethical values in its operational activities undertaken. Communication: A leader need to have good as well as effective communicational skills.
These skills enables the leader to delegate its subordinates in an efficient manner, sop
that there should be zero level of misunderstanding as well as disputes among the
personnel as well as leader. Commitment: As a leader, an individual must be committed towards the work or job
assigned to him. This generates a kind of motivational spirit among the other appointed
employees and improves their efficiency. Creativity: The leader should be creative enough to take effective decisions regarding
any problem or situation that may arise in a venture (Koohang and Goluchowski, 2017). Inspirational factor: As a leader, a person should inspire other individuals, i.e. its
subordinates working in the mentioned firm, through its operational activities carried out.
 Confidence: The leader must be confident enough in order to take necessary risks for
achieving beneficial results for an organisation.
2.2 Difference between leadership and management
Often, leadership as well as management, both these terms are considered to be as having
same concepts, while, both are relevant but different terms (Sedano and Péraire, 2017). The
major difference between the attributes of a manager as well as a leader in the context of
mentioned venture, is presented as follows:
 Attribute of a manager:
 A manager needs to undertake administrative activities in the present organisation.
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 The manger is responsible to structure as well as control various operational activities
of mentioned venture.
 The perspective of manger regarding various activities of an organisation is linear. A manager appointed is required to mange the activities of its subordinates.
 Attribute of a leader:
 A leader in an organisation is required to generate new as well as innovative ideas
and concepts for the betterment of that firm.
 As a leader, an individual must always be competent to take relevant decisions to
solve a particular problem.
 Also, the appointed leader at cited firm need to possess inspirational qualities, in
respect of inspiring as well as motivating its subordinates or the personnels working
with the organisation.
 The leader of cited firm takes a decisions considering long term goals and achieving
the same in long run.
2.3 Different leadership styles for different situations
In respect of achieving long term goals of mentioned company, i.e. United Parcel
Service, the leaders are required to adopt an affective style of leadership suitable as per the
environmental factors as well as in accordance with objectives of venture (Kernick and
Swanwick, 2017). Majorly, there are three types of leadership styles that an organisation can
adopt, which is described in detail as under: Autocratic: As per this style of leadership, a leader undertakes the decision making
process solely, i.e. on his own. It does not involves the perceptions or suggestions of
other individuals or subordinates working in the organisation. Laissez-fair: This kind of leadership style, requires the mangers to supervise as well as
control the activities of its subordinate employees and generate efficient results. This
style of leadership adopted may not be suitable for every kind or nature of employees ion
a venture.
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 Participative: This style involves participation on the part of employees in decision
making process undertaken by leaders. In other words, as per this approach opf
leadership, the leaders are required to take suggestions from its subordinates.
From all the above mentioned styles of leadership, the best alternative that is available
with mentioned organisation is Participative style of leadership, in which every individual
appointed in the firm is given an opportunity to present their perceptions.
2.4 Ways to motivate staff to achieve objectives
As discussed earlier, the present venture, i.e. United Parcel Service, is facing critical
problems relating to its human resource management, thus, to ensure employee retention for the
organisation an effective motivation must be provided to appointed individuals which will in
turn benefit mentioned firm (Zhang and Wang, 2017). The various ways or theories which can
be used to adopt effective motivational practices in a company are explained as follows:
 A manager should communicate in an effective as well as well behaved manager with
employees, this ensures development of good relations of leaders with its subordinates.
 Employees must be provided with a deserving monthly fixed remuneration, which is to
be followed up by providing rewards or incentives as an appreciation for the work
performed, in the form of performance appraisal.
 The manager should involve employees as well as their participation in the context of
making any decision or undertaking any change in the venture and its operations.
 Effective training as well as developmental programmes undertaken by cited
organisation, may enhance skills as well as abilities of appointed individuals and
motivate them to work more effectively as well as efficiently.
TASK 2
LO 3
3.1 Benefits of team-working for UPS Company
Team working enhances the efficiencies of an organisation. Team working on the part of
UPS allows the appointed employees to interact with each other and develop good relations
with each other as well as ensuring healthy environment for the venture. Some of the major
benefits created by team working adopted by mentioned firm are explained as below:
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 Increased efficiency: Team work in an organisation enhances its efficiencies as well as
skills of appointed employees, as team work leads to mutual efforts made by different
employees in completion of a particular task assigned. Pace of work: The speed or pace of work increases as the employees of the firm work
mutually as a team. It reduces the burden of a particular work or job on a single person. Innovative: Team work also generates or leads in generating innovative ideas for the
venture. Each individual is given an opportunity to express their views as well as
opinions regarding a particular matter (French, 2017). Effectiveness: An organisation works or performs its operational activities in an effective
manner, if the employees appointed work as a team. As team work leads to effective
workings on the part of individuals appointed, this further improves the effectiveness of
the mentioned firm. Accomplishment of tasks: As all the personnel in the organisation work as a team, it
leads to an timely and even early accomplishment of tasks assigned.
 Enhanced mutual support: As a result of effective work as team work, the mutual
understanding as well as support increases in a venture, which further enhances its
potentialities or capabilities, thus, leading to beneficial results for that firm.
3.2 Importance of working in a team as a leader and member towards specific goals, dealing
with any conflict or difficult situations.
Team work benefits a corporate in a numerous ways, which are stated as above. Team
working adopted on the part of a venture improves its efficiency which is further important for
that firm to attain its long term goals as well as objectives. Team work on the part of leaders
enable them to communicate with its subordinates in an effective manner and delegate them with
the role as well as responsibilities that they are expected to perform for the betterment of a
company. Team, work on the part of a business as well as its operations, enables the leaders as
well as other members of venture to work towards achievement of mission and vision set up by
the organisation (Evans and Tilley, 2017).
The enhanced team working in a corporate enables the leader to avoid conflicts that may
generate among the employees or between leaders as well as employees. It also assist the
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managers to take a particular decision in case of emergency situations that may arise timely in an
organisation. In other words, team working built in a company has several importance ranging
from avoiding conflicts, solving severe problems, dealing with changes as well as achievement
of short term and long term goals or objects.
3.3 Effectiveness of the team in achieving the goals
An effective work force generates good image of a firm in the market as well as in the
minds of its customers. Human resource management becomes much easier for a venture, if
there is an appropriate application of team working among appointed individuals in mentioned
venture, i.e. United Parcel Service. This may lead to generate an advantage for cited firm over its
competitors in the market. The services provided by present parcel service firm has been
improvised which may further lead to generate customer satisfaction, which leads to customer
retention as well as their loyalty towards the venture and its services provided. Team work
generated in mentioned organisation may also result in solving of major problems or facing
major challenges that may arise in that venture (Marks and Rainbow, 2017). This generated team
work acts as a motivational spirit for appointed employees, as they get an opportunity to present
their views.
LO 4
4.1 Important factors involved in planning the monitoring and assessment of work performance
The leaders or mangers are required to timely assess as well as monitor the performance
of employees appointed to perform various functional activities mentioned venture, i.e. UPS.
The various elements that are taken into consideration while assessing work of employees are
discussed as under:
 The most important element to be considered in this context is identification of the
performance required to accomplish a particular task (Mackenzie and McCartney, 2017).
 After identifying the requirement, the next important factor taken into consideration is
relating to determine the element of work performance that needs to be assessed.
 Accordingly, that element would be assessed and a result of the same will be recorded, in
order to generate rewards for employee performance, which further motivates them to
work more effectively as well as efficiently.
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4.2 A plan and the assessment of the development needs of individuals at UPS Company
In order to undertake effective operational activities in the mentioned organisation, there
is a need to assess the training as well as developmental needs for employees, as they are
considered to be as an important driver of a company's growth as well as development
(Mendenhall and Stahl, 2017). The various methods or ways that can be adopted by mentioned
firm to determine its training needs are given as under: Organisation's perspective: As per this approach of identifying training needs, considers
the effectiveness of a venture as a whole. In other words, these training needs are
required when the appointed employees lack knowledge required to achieve well defined
objectives of that firm.
 Task related perspective: According to this concept, the employees may be provided
with a training and developmental programmes, if there is any discrepancy in the
efficiencies of employees regarding a particular task that they are required to be
performed.
4.3 Evaluation of success of the assessment process
The process of recruitment as well as selection that has been adopted by UPS company
has assisted the venture to appoint new as well as competent workforce for carrying its
operational activities, which has helped the firm again gain a competitive image in market. The
HR manager appointed possess required leadership qualities and ensured a healthy work related
environment in the company (Kaser and Sahakian, 2017). HR manager was efficient enough to
generate team work in the organisation, which has benefited mentioned enterprise to achieve its
goals as well as objectives of retaining and gaining a better situation in the market.
CONCLUSION
The present report concludes that managing as well as dealing with personnels is
essential for the achievement of goals as well as objects of an organisation. It focuses on United
Parcel Service and its problems relating to employee turnover due to huge losses incurred in the
recent years. A new HR manager has been appointed at the firm, who is required to determine
the requirement of staff and accordingly undertake recruitment as well as selection mechanism in
the organisation. Also, the manger is required to determine training as well as developmental
needs and accordingly provide the required training programmes for appointed individuals.
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