Leadership and Management for Service Industries: Technology Impact

This report analyzes leadership and management within the service industry, focusing on the impact of both internal and external factors on organizational success. It delves into how customer demand, finance, employee management, and technological advancements influence service delivery and business outcomes, using Wa-pila hotel as a case study. The report examines different leadership styles, including autocratic, democratic, and situational approaches, and how these can be applied to effectively manage service-oriented businesses. Furthermore, it explores the effects of globalization and digitalization, highlighting the importance of adapting to technological changes and understanding global market dynamics to remain competitive. The report emphasizes the need for strategic decision-making and effective leadership in the service sector to meet customer expectations and achieve organizational goals, discussing the importance of adaptability and proactive management in a dynamic environment. This report provides a comprehensive overview of the key elements of leadership and management in the service industry, including the impact of technological advancements and the importance of adaptability and strategic decision-making.

Democratic leadership- In this type of leadership lower staff or subordinates are
involved to make a decision. This is just the vice-versa of autocratic leadership style in
this the overall responsibility is hold by the superior as well as subordinates in the
organisation. Like in context of Wa-pila hotel chain outcomes are generated with
positive methods. It results in increasing the sale of their goods along with this more
revenue is generated for the organisation.
Situational leadership- It is the method or technique through which an organisation
formulates their strategy according to the situation which generates positive impact on
outcomes for the organisation. Along with this style of situational leadership is most
effective method for organisation that want to sustain in markets for longer period. So
this strategy helps them to formulate favourable decision in future also.
External factors- Factors that are beyond the control of management such as
globalisation, competitors, society etc. are included in this task (Pereira-Moliner and et.
al., 2012).
Globalisation- Today all industries are expanding their business at inter-
national level. This helps them to adopt and modify new plans that helps them to make
structure more strong through increasing value in their products. In context of
hospitality sector this impact positively on the goal of organisation such as it helps to
learn new culture through which they achieve their target more effectively.
Digitalisation- Technology plays vital role in the management and completion of
operations of an organisation. In context of hospitality sector it is important for them to
complete their work and adopt an efficient for leadership which includes autocratic and
democratic. For context of hospitality business, it creates positive results through
which they implement new structure such as centralised in order to accomplish
An organisation is surrounded by several factors which impacts on the
business of organisation. In this task some internal and external factors are
mention to complete their goals by which service industry are impacted.
Internal factors- It includes those factors which present inside the
organisation and control of by management to implement their plans
effectively.
Demand of customers- In present scenario hospitality industry is
expanding on global level so for this company implement effective strategy
through which they fulfil demand of customers at global level (Oliynyk,
2015). In context of Wa-pila hotel this creates hindrance in business to
accomplish their goal as each time customer demands different service or
products. So to overcome from this management implement effective strategy
which determines that customers demand impact on sale of products and
services.
Finance and investment- Hospitality sector is growing with rapid
face for this many investors are attracted to invest their surplus to money in
this sector. This work as an opportunity for Wa-Pila hotel through which it is
easy for them to collect finance and expand their business at global level. For
this they maintain proper records and accounts which helps to attract investor
it governs finance or monetary funds are crucial part for business.
Employees- In context of a hospitality sector, humans play a vital role
to complete the activities that is performed by organisation. As for Wa-pila
hotel they manage their work with help of employees because in service
sector an employee interact with customers to deliver their services to
customers. Many employees work together with similar motive to satisfy the
demand of customers for this they offer services that match with expectations
of customers.
Types of leadership in context of time period
Autocratic leadership- This style of leadership is difficult to generate a
decision. In this one or single entity is responsible and authorise to make a
Leadership and Management for Service Industries