Leadership and Management Report: Technology Impact on Service Sector

This report delves into the realm of leadership and management within the service industries, examining the application of classical management theories and organizational culture within the context of a case study, Wa-Pila Hotel. It explores the roles of leaders and managers, specific management and leadership styles, with a focus on the democratic approach. The report also analyzes the advantages and disadvantages of different management styles and provides an opinion on the most effective strategies for the hotel. Furthermore, it addresses the significant influence of technology on leadership and management activities, highlighting its impact on decision-making and the need for employee training. The conclusion emphasizes the benefits of the democratic leadership style and the crucial role of managers in achieving organizational goals. The report provides a comprehensive overview of leadership and management principles within the dynamic service sector.

LEADERSHIP AND
MANAGEMENT
FOR SERVICE
INDUSTRIES

Table of Content
• Introduction
• Different classical management theories
• Organisation cultural
• Roles of a leader and a manager
• Specific management leadership style.
• Management and leadership styles
• Opinion
• Influence of technology on leadership and management activities
• Conclusion
• References

Different classical management
theories
In business term, the concepts that relay on a custom that worker
have the physical and economical requirements is defined as the
classical management theory. This theory was introduced in 19th
century and have different kinds that are implemented by
companies according to nature of business. Some of classical
theories of management are defined underneath:

Organisation cultural
There are various kind of organisational cultural that support to
contribute into extraordinary social business environment. Some
of these are defined with help of appropriate theories:
Handy Cultural theory: According to this theory there are
various components that are needed to be considered by manager
of company. These components are discussed underneath:

Roles of a leader and a
manager
Manger are defined as the responsible person that are liable to
control and manage various business operation and team within
an organisation to improve the profitability, productivity. There
are different roles of manager of Wa-Pila that are defined below:
Monitoring: They get useful information by analysing market
trends, rivals hotels that support to make more meaningful
policies in order to increase the profit for Hotel in specific time
frame.

Specific management leadership
style.
In business term, it is stated that for most appropriate and
profitable results there is a need of effective management style
that help to organise work in proper manner. In Wa-Pila the
Democratic Management style is being implemented that help to
maintain a peace and specific working environment. As per this
style power may remain in hand of upper level but each
responsible worker are involved in decision-making process that
makes them crucial part of business.

Management and leadership
styles
Different type of organisation may adopts different type of
management styles according to nature of their business. This
help in better management and achievement of goals. The
common management style adopted by Wa-Pila Hotel is
Democratic. The advantages and disadvantages are defined
below:
Advantages:
Support to develop Policies that support worker to evaluate
their own performance and makes changes accordingly.

Opinion
In Wa-Pila Hotel the top level manager are advised to adopt the
management style that is democratic. According to this style each
and every member of specific team are involved with
management in order to make meaningful decision. Team
member help to give more variety and authentic thoughts and
ideas which help in taking more effective decision.

Influence of technology on leadership
and management activities
In business world, improvement in technology have a major
impact on the leader and manager skills of Wa-Pila. This
enables management to make better decision in companies as
per the nature of market and latest trends. As company follow
role culture thus they have to make ensure that best and
effective techniques and devices are used by employee. This
will be beneficial to reduce the negative affect of technology
on different activities of manager and leader.

Conclusion
From the above presentation it is defined that democratic
leadership style help in better attainment of future goals and
reduces the possibilities of conflicts. Manager have crucial role
that help in improvement of overall profitability of Wa-Pila
Hotel.

References
Gillam, S. and Siriwardena, A. N., 2013. Leadership and
management for quality. Quality in primary care. 21(4).
Hallinger, P. and Huber, S., 2012. School leadership that makes a
difference: international perspectives.

Thank You