Analysis of Leadership and Management Roles in Tesco's Operations

This report provides an in-depth analysis of leadership and management roles within Tesco, focusing on the distinctions between leaders and managers, their respective functions, and the application of these roles in diverse situational contexts. The report explores various leadership theories and models, including situational, contingency, and systems leadership, examining their relevance and impact on Tesco's operations. Furthermore, it delves into key approaches to operations management, such as Total Quality Management (TQM), and assesses the significance of operational management in achieving business objectives. The report also investigates factors influencing operational management and decision-making processes, offering insights into how Tesco effectively manages its operations to ensure high-quality products and improve productivity. The analysis highlights the importance of effective leadership and management in driving organizational success, offering valuable insights into how these roles contribute to Tesco's overall performance and strategic goals.

Management and operation

Table of Contents
INTRODUCTION - ........................................................................................................................3
TASK 1............................................................................................................................................3
P 1Different roles and characteristics of a leader and a manager...............................................3
TASK 2............................................................................................................................................4
P2 Role of a leader and the function of a manager apply in different situational contexts........4
P3 Theories and models of approach, including situational leadership, systems leadership and
contingency.................................................................................................................................6
TASK 3............................................................................................................................................7
P4 key approaches to operations management and the role that leaders and managers play.....7
P5 Importance and value of operations management in achieving business objectives.............9
TASK 4..........................................................................................................................................11
P6 Factors that impact upon the operational management and decision making ....................11
CONCLUSION :............................................................................................................................12
RECOMMENDATIONS: .............................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION -
Management and operation helps organisation to develop high quality products and
improving production. Managers in management pre-determined goals and objectives . They
Handel and manage different department at various level in organisation. Effectively operating
business helps in effective handling of operations (Chiarini and Vagnoni, 2015). In this study
managers and leader roles and characteristics are briefly described and also discussed about
function of a manager apply in different situational contexts. Moreover, briefly discussed about
models of approach, including situational leadership, systems leadership and contingency and
importance of operational management . In this study the chosen organisation is tesco.
TASK 1
P 1Different roles and characteristics of a leader and a manager.
Manger - Manager manages people that works in organisation and its process and takes action
on which a cooperative groups in direct toward achieving common goals '
Leader – A leader use their power to influence organisation employees by providing direction
and motivation. Leaders help in development of employee in organisation for increasing their
performance.
Managers – Every organisation have different roles of managers that helps in proper
operational design and management (Gillen, Jacquillat and Odoni, 2016). Managers develop
pre-determined plans for future development , strategies and polices. Mangers have quality for
performance appraisal that perform task and implement regular times intervals . Decision taking
in right time is also a quality of manager that help to take decision in right time according to
situation. It helps in business growth and accomplishing objective of organisation with the help
of effective managerial decision.
Leaders – The role of leader is to motivate employees by building strong employees relation.
Leaders works with employee to achieve goals and objectives . Leader have quality to leads
employees in different situations . This quality help leaders to implement effective ideas into
reality with employees. Leaders are goal orientated person that helps organisation to achieve
goals in effectively .Leader have quality to apply different motivation technique to improve
employee performance and getting effective results (Haksever and Render, 2018).

There are some following point that shows difference between managers and leaders in
organisation :
Managers Leaders
Managers are plans strategies for different
situations
Leader help in implementing those strategies.
Manager control risk Leader take risk
Manager manage and handle the overall
activities in an organisation.
Leader motivate employees who are working
in organisation
Manager focuses on things Leader focuses on people .
Managers creating goals on priority bases Leader have seconder option to handles
particular objectives and goals
Managers creates goals for leaders, staff
members and lower level.
Leader direct its team member and distribute
roles according to their performance
TESCO have different policies and roles for managers and leaders. Manager in TESCO
have control for situational bases on managers quality. Managers works to minimize risk and
direction for effective situational. Managers decision in TESCO that helps to improve effective
ways for growth in organisation (Bozarth and Handfield, 2019). For development of authority
by taking that accomplishment of objectives and goals that have effective relation with the
managers. Leaders roles in TESCO helps in effective leading technique for employees working
in organisation. In TESCO leaders motivates employees for better performance in future that
helps for growth and development for organisation .
TASK 2
P2 Role of a leader and the function of a manager apply in different situational contexts.
Function of manager:

 Planning - this function is important for manager that is helpful for generating idea.
Planning helps the involvement of entire organisation and managers focus on planing that
prepares implementation of action for organisation development. It helps in facing
upcoming challenges by taking decision effectively (Ahuja, 20170. Managers works on
short term goals and regular acknowledgement or accolades . Planing by leaders have
directly impact on the employees' performance appraisal .
 Organising – this function is based on after planing and implantation steps . With this
designation their have responsibility to take action in organisation. Organisation cannot
survive without management. Managers helps to retain goals and distributes different
roles in department that helps employees to work accordingly. Manager manages
workflow and helps in decision making impacts the organisation .
 Commanding - It improves that communicating with employees should helps to gain
goals and objective fort the betterment of environment . Managers commands follows by
the employee with respectably meanness so its for the organisation. Commanding theory
that have to follow leader by the manager that effective follows by the employees of
organisation (Akalin, Huang and Willems, 2016) .
 Coordination – this function is also important for managers that impact on productivity .
Managers coordinates with staff at middle and lower level. They provide proper training
and develops a proper communication structure. This functions have for the respectably
of the situation for selective equation on the organisation that coordinating by the
managers that improving managerial quality . Coordinates by the managers that helps to
improve business goals and development .
 Control – Managers controls activities in organisation. They ensure that task is performed
in systematic manner by monitoring everything . Controlling helps employees to work in
proper manner so that manger can evaluate their performance based on standards.
Managers have controlled its all area that have to allotted his works . Also, managers
have to created perfect controlling behaviour for the organisation . It helps that effective
ways for controlling in organisation that helps to improve of organisation quality
Role of manager and leader in TESCO:
 Increasing sales – It is important that TESCO organisation growth and development
have continuously increased (Bromiley and Rau, 2016). Sales in organisation handing

by the manager is helps to grow gaining profitability in organisation leader have quality
that implementation of objective that helps to growth and corrective variable managerial
decision
 Enhancing productivity – Managers have role that incises productivity in organisation.
For production in organisation that helps to grow for selective business . It has to
implements of organisation productivity . Leader have opportunity that motivated for
productivity that helps for the business growth and development of the organisation
 Implementing change management - implementation for the quality production that
helps for the quality that accompaniment of decision take that implementation of the role
in manager of the organisation (Cucoranu, 2015). If any change leader have to distribute
project or objective it helps that productivity that creative things for the effective roles for
the implantation .
P3 Theories and models of approach, including situational leadership, systems leadership and
contingency.
 Situational leadership: The situational leadership encourages store manager to flexibly
use their leadership qualities which are based on situations (Thompson and Glasø, 2015).
In Tesco retail store situations rapidly changes, in such cases maintaining the motivation
of team is important. Tesco leaders must adopt unique and different leadership qualities
to create a better team which performs effectively. The aim is that the manager must use
different styles of leadership in different situations. Manager need to maintain a balance
between his/her team and work environment. The role of store manager becomes more
important when he/she works as a leader.
 Contingency leadership: This theory of leadership was developed by Feidler. It states
that the success or failure of a leader depends upon the internal and external situations
(Fiedler., 2015). Its aim is to make strategic decisions for the growth of the Tesco retail
store. It helps Tesco to work under different external factors. This leadership works under
every situation and adopts the best to achieve its goals. The Tesco management motivates
their employees and they are considered as an assets to the company. This leadership is
being considered as a leading branch for Tesco management.
 System leadership: System leaders in Tesco help their partners to understand the
benefits of participation to accomplish goals. System leaders ensure that the partners

work together in new ways (Senge, Hamilton and Kania, 2015). Tesco leaders build a
sense of trust and relationship among the workers for growth and change. System leaders
who are involved in it have patience for developing trust. System thinkers have the ability
to see to the entire system. System leader practices effective communication with its
team. In order to make company grow, system leadership is required. It is an ability to
inspire and motivate others to work together for the good of the entire system.
 Transactional leadership- It is the theory which leads its major focus over terms as are
supervision, performance and organization. Under this, there is need to promote those
business activities which will help to give reward and punishment. Under this, leader and
followers has the high level of morality and motivation. This kind of activities will be
helpful in order to develop the business activities in most effective and efficient manner.
The main aim behind adopting this kind of theory is to motivate employees in term to
reward and punishment. The Tesco is using this kind of leadership style and it will be
helpful in terms to improving productivity with help of cutting cost.
 Trait leadership- This is the theory which puts its major consideration over qualities and
providing shape to the leader so that each things can performed effectively. The Trait
character is based on both term successful and unsuccessful. The Tesco is using this
approach as it is helpful in terms to get the depth insights about understanding of leader
process (Mateo, 2016). This kind of theory helps the manager to evaluate the strength
and weakness and this function will be helpful in term to get the understanding that how
leadership qualities is need to be developed so that organisation can achieve its desire
success.
TASK 3
P4 key approaches to operations management and the role that leaders and managers play
Operation management involves planing , organizing and supervising process that make
necessary development for profitability. Operation management have support for organisation
strategic goals that process of analysis and measurement of current process . Operation
management improves the quality that redirected for mechanize the productivity on this step is
helpfully for the effective discipline , based brining other prospects for the organisation
structure . Operation management have multi pal nature that effective operation management

that effects nature that variable commanding . It helps that the productivity for operational
management .
Models of operation management -
Total quality management (TQM) – in this management has long term approach that
improving processes and quality of product services of all members of organisation . It has
customer focused that helps to improve productivity . Total employee that commitment can only
be obtained after working of higher performance (Schönsleben, 2016). Organisation employ
have self manage for empowerment of their efforts. Total quality have process centred that put
step internal or external transforms of deliver the performance measurable . It has integrated
system that have micro – processes added up to large process. Everyone understands the vision ,
mission , and guiding principles as well as the quality policy of objective and critical process of
organisation
According to organisation context , TESCO have the operation management concept that helps
to improvement by total quality management for the betterment of the organisation . TESCO
have customer focused concept that helps for the quality that improving management of the
organisation . All employees of TESCO in involvement of technical term that helps for the
equality for the perception . Organisation has process – centred that helps for the equality for the
process centred in organisation .
Kaizen – this model helps that small steps on a regular basis will lead to large improvement over
time . This improvement are suggested a quickly implemented set of changes (Wu, 2016).
Organisational change the objective or goals that models helps for the considering a change will
quit discussion and brainstorming session and then decide what to do from therefore. Any
change in TESCO that helps with this models that creating quits changes and decision that helps
for there provide that the concepts for the relating the variable concept for the equation and
relating the
Just in time - in this model that required for production planing in term of particular policies
and manufacture proceed in correct limited time that helps organisation achieves goals and
objective in timely behaviour . It helps that the request that there implementation for the equation
that providing the level of things that manufacture in timidity . TESCO follows JUST in time
model for development and archiving goals limited times and motivates for fooling models that
dicing employment reduction in organisation . Tesco productivity helps for effective contact in

timely . In this models have selective authority for variable constant that helps on the
organisation.
Characteristics of operation management -. Tesco also follows this models for effective
changes in organisation intercalary bases that helps for the selective equation that provides . Its
important that helps for the effective for the effective operation on TESCO that decision on the
particular not for the equation that helps for the TECSO organisation (Ahuja, 2017)
P5 Importance and value of operations management in achieving business objectives.
 Operation management involve every industry that have business nature. It has planing ,
organising , staffing coordinating and controlling elements . Its help that better uses of
resources like tabor, ram material, money and other resources . That helps to increse
profitability in organisation . To achieving the goal objective and relating the
operational management that effective organisations that helps for discipline focuses it
improves the overall productivity that helps organisation activity. It takes organisation for
corrective action that helps for the effective nature of the variable controlled . Efficiency
of the manager that have to approaches of organisation activities.
 In this management have various business activities that take place within an organisation
and contributes in making the products to align with customer requirement . Operation
management is threat of an organisation as it control the entire operation if the product
made catering to the need of the organisation (Akalin, Huang and Willems, 2016). It
helps for the operating business that helps for role that creating that effective ways that
rules for the equation . Operation management helps plays a crucial role in organisation
as it handles issues like design , operation and maintenance
 Operation management is important for the organisation and it was perfect organisation
value that creating the level of selective method that helps for the equation for creating .
Its important for the effective value that have to establishment for the equality and
relating behaviour for effective operation manufacturing resources like raw material
goods and services . For effective management in organization it helps to utilization of
resources leading to enormous profits of the organisation .
 In this management have process to manage the operation and knowledge about the
position of an organisation manager . It helps that the particular situational bases of hiring
different areas for operational . In this have to expired personal knowledge that have to

hiring the employee of the organisation that helps for the effective communication for the
particular effects that have to applicable of variable team effectively on the situational
bases on the organisation.
 Operational management is a process of involvement planing that implement new ides
for effective results (Bromiley and Rau, 2016). For corrective operational management
that have to productivity . For selective management it helps for the equation that helps to
proves for the organisation activity . For successful operational management plays a vital
role to run a business any project successful and its is effectively profitable of the
organisation . It gives measure of the efficiency of the products for the corrective overall
of employees that have effective ways that the productivity are relating the selective
business operation.
 In this management have various management activity that have to operates out puts of
productivity for organisation it helps for the organisation . Its requirements of
organisation for increase productivity in sectional units . discipline focus on using the
managers as well as the employee that puts efforts on the productivity and its a part of
operation management (Cucoranu, 2015). In this management have to appropriate the
organisational effectiveness that helps for the variable content that creating the level of
the operation events of converting of op rational effective ways that of controlling
variable things .
 Organisational have very impotent role of operational management . It take various steps
about for the perfect selective equation that've to equation that creating the level of the
organisation for organisational effects for controlling image of variable units of selective
nature that have to take the organisation that will helps for the organisation . It is
compulsion for the effectively on the organisation that propitiated .
TASK 4
P6 Factors that impact upon the operational management and decision making
There are several factors that affect the decision making in business. Therefore, before
taking any decision manager has to analyse those factors otherwise it will highly affect business
operations. These factors are of two types that are internal and external : -
Internal factors :-

Owners – They are shareholders of company and are having some rights. They can use these
rights to change decision. This will affect the operations. Also, they develop policies and law that
has to be followed.
Employees- They are workforce who perform task (Mateo, 2016). If they resist any change in
process or method then it will force manager to change their decision. It is because decisions are
to be implemented on them.
Board of directors- these people develop goals and objectives that has to be achieved. Also,
they manage and control overall operations of tesco.
Organisational culture – it is the most important factor that can affect decision making.
External factor-
This factor will impact decision making to a great extent. It is because business is directly
related to this external environment. They have to operate under this. Moreover, decisions are
taken by analysing this these factors. If not then it will affect the growth and operations of tesco.
The factors are analysed below :-
 Competitors – It is essential to identify number of competitors, market segment,
customers, etc. so that effective decision can be taken (Schönsleben, 2016) Competitors
have different policies that can affect the decision making of tesco.
 Customers – They are crucial element of company as any change on their taste and
preference will force manager to modify their decisions.
 Government – manager must analyse government laws and regulations while taking
decision because it includes trade unions, corporations, etc. that monitors business
operations. Thus, any change in their laws will force manager to apply in decision
making.
 Partners - It includes firm that are dealing with tesco. Hence, change in activities of
firm will influence manager to develop plans accordingly.
 Suppliers - They are firm that are directly engaged with tesco operations. So company
must maintain relations with them.
Impact on decision making – These factors are engaged with business. So business must ensure
that decision taken are in favour of them. Any change in policy of suppliers will affect the
decision making by manager (Wu, 2016). In addition to this, manager have to analyse
organisational culture so that decision can be implemented effectively. Besides this, change in

employee behaviour will affect culture. Furthermore, change in goals will force manager to
make changes in decision.
CONCLUSION :
From this report it is concluded manager and leader roles and responsibility in
organisation that helps to improve their effective steps for development and leader ship system ,
approaches and contingency . Also discussing about operational management and its role of
achieve business objective or factor that affect business environment that impact on operational
management. Operation management involves planing , organizing and supervising process that
make necessary development for profitability. There are several factors that affect the decision
making in business. Therefore, before taking any decision manager has to analyse those factors
otherwise it will highly affect business operations.
RECOMMENDATIONS:
Tesco must evaluate macro and micro factors so that effective and proper decision can be
taken. Also, they must develop alternative strategies so that it can be applied in case of rise of
any situation. This will not affect business operations and it will help in tesco to achieve goals
and objectives in specified time.
REFERENCES
Books and journals :
Ahuja, R.K., 2017. Network flows: theory, algorithms, and applications. Pearson Education.
Akalin, G.I., Huang, Z. and Willems, J.R., 2016. Is Supply Chain Management Replacing
Operations Management in the Business Core Curriculum. Operations and Supply Chain
Management: An International Journal, 9(2), pp.119-130.
Bozarth, C.C. and Handfield, R.B., 2019. OPERATIONS AND SUPPLY CHAIN
MANAGEMENT.