Management and Operation: Tesco PLC Leadership and Management Report

This report provides a comprehensive analysis of leadership and management within Tesco PLC, a leading retail company. It begins by differentiating the roles of leaders and managers, highlighting their responsibilities and characteristics, and examining their similarities. The report then explores ...Read More

MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1. Demonstrate the different roles of a leader and a manager..............................................1
LO2..................................................................................................................................................3
P2. Elaborate with the example the role of leaders and managers as in situation where their
function requires major role in organisation..........................................................................3
P3. Elaborate the differentiate the model of leaderships........................................................5
LO3..................................................................................................................................................6
P4. Implementing the management theories in the perspective of role of leader and managers.
................................................................................................................................................6
P5. Analyse and describe the importance of operational management to accomplish the
objective of organisation perspective.....................................................................................8
LO4..................................................................................................................................................8
P6. Impact of macro business environment on operational management and decision making.
................................................................................................................................................8
CONCLSION.................................................................................................................................10
REFERNCES.................................................................................................................................12

INTRODUCTION
A term management is describes is the process of planning, directing, organising staffing
and controlling where all these function works as in strategic procedure for achieving the
organisational goals while operation management is structure where it helps to processing,
evaluating and designing the business operation activities where it controls the workforce as well
(Salim, 2017). As with the context of Tesco plc which is largest and most reliable retailer
company in United Kingdom based where it deals to deliver the goods and services of groceries
to fulfil et customer needs and requirements. They focuses to their customers which can afford
this much of quality of service and the role of operation management is play an effective role
which make this organisation efficient and strong among all the competitors.
LO1.
P1. Demonstrate the different roles of a leader and a manager.
The word operation management is an administration of business practises which
generates the high and effective level of competence workforce as well as systematic managerial
activities which it would provide productivity and work culture in terms of discipline where it
develop efficiency (Kestenbaum, 2019). By the belonging to this operation and management
theory the leaders and managers play an role in the organisation with different designation by it
create the work hierarchy premises in the organisation by setting up the objective to work it on
from the employees and superiors.
Leaders: A Leader is inspiring personality which motivates the morale values towards
the particular subjective topic to employees or others for accomplish the organisational goals. A
appointed leader having a effective skills of communication, decision making regarding to
handle as well as motivate them for focuses in the performances which provides the better
outcomes as aspects of organisational goals (DHANABHAKYAM, 2017).
Managers: A manger is artificial individual who has undertaken the responsibility to
control and manage all the managerial as well organisational activities which implement within
the organisation. The role and responsibility of manger is to observe the work culture is pursuing
in an appropriate manner, where manager are only resource provider to employees which they
can optimum utilise amount of resources.
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By following there is significance difference between Leaders and Manager roles in the
organisation which reflects the characteristics as well as major role in the organisation.
Basic Leaders Managers
Appearances 1 .Leaders are a systematic
of operating a group of
peoples for a long term
provisions where there lack
of direction which is
fulfilled by a effective
leadership skills.
2. Leaders of Tesco
company like having a good
and effective decision
making which allows of risk
taking to creating a
benchmark (Filzen and
Peterson, 2015).
1. A manager creates the
effective plan structure of
goals and objectives which
is measurable by employees
to achieving aspects
according to given objective.
2. The manager of Tesco plc
detailed analyse the situation
where they implement their
decision on it which helps to
minimise the risks certainty.
Title role The basic role of leaders in
Tesco company is that they
make focus to their staff on
specific goal oriented
objectives.
Apart from it the leaders
have responsibility of
performing as role in the
each member of group to
guide them towards the right
platform.
The basic role of manager is
not in wide range, it is to
manage and control business
activities.
The responsibility of Tesco
company manager about of
structing and scheduling the
working plan where the
performance depends on it
as well as the succession
planning is also including in
it (Pullatt and et. al., 2017).
2

For the above point of reference in perspective of Tesco plc company’s leader and
manger role and responsibility as well as the characteristics which propounded the duties in
different segments to providing the right platform to the employees which undertakes by the
Leaders as well as Mangers to attaining the objective within organisation.
Represent the similarities between the Leaders and Manager among within the oragnisation.
Although there is different role of leaders and manager in the organisation where it
perform on a significance strategies with similar configurations which can be analyse between
them. As in the Tesco venture complied the role of leader and manager allows to performs
different but similar functions such follows:
 The basic and major similar features between Leader and manger of Tesco company is
they both provides the right platform guidance to work on specific objective by
contributing effective performance (Lisanti, Luhukay and Mariani, 2017).
 Other configurations which representing the reflection of similarities between Leaders
and Managers that they have an effective soft skills which influence the staffs who are
working in terms of work preferences such as communication, sharing the tips regarding
the work proficiency etc.
As above discussion of leader and manger role in organisation perspective where it provides
the similar guidelines of sharing the tools which can effectively used in organisation work
but there is difference that leaders having responsibility towards the performance of his/her
members where managers doesn’t having a responsibility towards it peers they have just
appointed the work as per the objective fulfilment the needs.
LO2.
P2. Elaborate with the example the role of leaders and managers as in situation where their
function requires major role in organisation.
A role of leaders and mangers is not to just providing the guidelines of effective work
culture and vision towards the goals but also they helps to contribute the handling of conflicts
and try to immediate resolve the negativity from the work which creating the barriers into the
3

working environment (Niculiu and Raboj, 2017). With the perspective of Tesco Company there
is effective role of leaders and mangers in situation based where it performs to resolve the
categories in terms of conflicts, mutual barriers etc.
 In member of Tesco company as it started level of time they have faces many
challenges related with the managerial activites which was lacking due to the less
workforce and the proper management skills quality was absence within the staffs who
has been appointed so they have shared a proposal to making effective work
environment and they focuses only the performance lacking at the time of providing
the services to the consumers, as they analyse the gap and provide the an strong
leadership skills to their staffs in which they can learn and implement into their
performance by which it would enhanced the productivity as well as skills and
knowledge also (Tran and et. al., 2019).
 The manager contributes the effective source of work division among employees, in
Tesco company as they introduced resources along with an artificial digital equipment
as in machinery which will enhance the work flexible of workforce capacity as well as
it will increase the productivity level, but in this manger needs to scrutinize te lacking
factor before installation of the new resources of equipment leader will enhance to
provide them a training program in which they will invites the employees of Tesco
company where leader will instructed about all those machinery optimisation as well
as the benefits which it will gives to employees productivity perspective along with
organisational objective.
The mapping of Leaders and Managers strength and weakness as per the above discussion of
situation-based role of them in the organisation aspects. The company is Tesco company where
their leader and managers having the positive and negative influence in terms of handling the
managerial activities the Strength would be of Leader and managers are that they provides the
effective and optimum type of guidance which is related towards the objective of organisation
but they have different role which having strong positive affect as it helps to resolve the conflicts
which enhanced the negativity environment, Weakness would be of Leaders and mangers that
they have limitation which influencing of skills and knowledge works at the limited boundaries,
there would be lack of trust among their staffs, can be have conflict between ten poor
4

performance by an employees which affect the relationship between workforce and leaders as
well as managers.
As per in second situation manager of Tesco company wants to introduced as well as enhancing
the digital formation of machinery in their premises as the objective is to change in working
approach through employees which will mobilise the productivity along with leader are there to
instructed as they approaching the Transformational Leadership trait to scrutinize the
employees behaviour in positive way to handling and having a good perception in new dynamic
implementation in the company to approach which will bring high quality of productivity
increments.
P3. Elaborate the differentiate the model of leaderships.
A Leadership is a managerial process in which the efforts are structured by an leader to
influence the goals and objectives of employees which can provide the right direction of aspects
to accomplish the organisational goals (Farrier and et. al., 2017). This procedure of leadership is
generates the optimum sources of guidance, knowledge and motivation of workforce by which it
helps to procuring the objectives as well as the vision aspects. The Tesco plc leaders are having
the effective leadership quality where it perform the objective in terms of attaining goals in
different parameters by which it enhanced the efficiency as well as the productivity where the
growth is depends on it.
Situational Leadership theory: By implementing of this leadership theory as it process
in different approach or style of leadership which are approaches by leaders as it depend upon
the situation which is prevailing the conditions for demanding the development for team member
as well as the employees (Tweedale and et. al., 2015). A Tesco players are focuses in the
effective implementation of leadership when the superiors of the organisation apply to some
changes before to adapting this approach.
Advantages: It provides the easy and flexible approach which can ease to implement
which is fluctuates as per the generating the condition and situation and creates a better relation
between managers and employees.
5

Disadvantages: By changing or an adapting the different and new leadership styles can
makes an confusion which hardly to crack as well as it distract the human mind in context of
employees to selection of right approach of leader ship criteria.
System leadership theory: This provide the lead to help by creating a healthy and
effective environment as in Tesco company it has structure of optimum Performa of compliance
or system which is related work culture as it enhanced the productivity. The advantages and
disadvantages of System leadership theory as follows:
Advantages: This approach is most suitable of supporting and coordinating among the
individuals goals as it related with organisational goals which helps to improvise the efficiency
and productivity of both.
Disadvantages: There is absence of the practical practices which can influence the
interest of the workforce in aspect of organisation objectives where in other ways it creates the
delay of processing of decision making to attaining the task (Luža, Drahanský and Zbořil, 2016).
Contingency leadership theory: This leadership practise is considered the both factor of
leaders as well as the situation generates by which leadership style is implemented, under this
theory of leadership of the Tesco company have a strong compilation of assessment of situation
where it helps to motivate the inspiring employees as per the present conditions. There is
following advantages and disadvantages of contingency theory:
Advantages: It helps to generates the optimum skills which are helps to developing the
leadership categories which provides better planning of human resource activities as per the
situation generates (Nobanee and Abraham, 2015).
Disadvantages: This is require of highly efficiency leaders which can operate and
detailed understand the complex situation where it depend upon the leader competencies by not
applying the approaches of attaining the better outcomes.
From above leadership theory discussion the manager of Tesco company considered to
enhancing the new update of dynamic changes such as new resources implement in their
premises as the objective is to change in working approach through employees which will
mobilise the productivity along with leader are there to instructed as they approaching the
6

Contingency Leadership Theory trait to scrutinize the employees behaviour in positive way to
handling and having a good perception in new dynamic implementation in the company to
approach which will bring high quality of productivity increments.
LO3.
P4. Implementing the management theories in the perspective of role of leader and managers.
The importance of leader and mangers role in Starbucks company where it helps to
improvising the efficiency as well as which generates the productivity through the overall
performance which can driven by employees, a management theories can help to generates the
effective and efficient managerial activity within the organisation by it creates the flexible and
smooth functioning process of the work culture in the organisation where it considered the needs
and wants of their desirable customers, the main focuses of Tesco company towards the service
point of view where the consumer get satisfied by this efficient service skills get enhanced by
management theories which as follows:
Total Quality Management: The total quality management is full fledged process
which focuses on the development requires within the organisation and the outcomes which is
generates by the products and services by continuously improvisation the internal practises
(Kayahan, 2017). This theory is plays an important role in the Tesco company where they only
considered the quality groceries and other food and non food items products should be prominent
as per in terms of rich raw material as in intrigants into groceries products which can be duffer
from other, where the role of Tesco manager is having identify the lacking resources which can
fulfil the requirement as per the resources allocates (Savu, 2017).
Six Sigma: This is approaching of one of the best practises in the management theories
where it focuses into the regular practises of improvements within the organisation as per the
quality of outputs which prevailing the needs as well as it all formulated by the proper
identification of gaps which are creating un forcefully work (Evans, 2017). In Tesco they have
considered the leaders to identifying the lack points which has creates the inappropriate force full
workforce but apart from it Tesco provides their staffs of regular training of services which
7

allocate the optimum source of rich services towards their clients where the manager is focuses
the resource fulfilment as well as employees requirement in terms of work efficiency.
Just in Time : According to this approach of management theories is the best practises
towards operation management by which it generates the demand as per specific period of time.
The role of which has been play in Tesco plc is to resolving the issues or problems which the
company is facing and providing the procurement through the leaders and management, where
the role and function of manger is to communicate with the employees as per scheduling time
and all the activities are needed to be accomplish as per the allocate time period (Devins, and
Jones, 2016).
As per the summarization of above operational management in context of management
theories where the leader and mangers work accordingly the situation based approaches by
which they can procure the issues and other problems which is facing by a company through
various aspects it resolve the conflicts where the best and suitable outcomes of the approaching
management theories.
P5. Analyse and describe the importance of operational management to accomplish the objective
of organisation perspective.
The basic importance of Operational management is defined the major highly focuses on
production activity in an organisation. This particular process has come up with different
activities of business such as which is related with organising, directing, staffing and controlling
etc (Badia and Ribes-Greus, 2016). In Tesco company the main agenda of operational
management is to manages the systematic approaches of work in the organisation.
By enhancing productivity: It is one of difficult aspects to maintain the work productivity
where the employees having the fluctuates working graphs which changes day by day but
company like Tesco plc they have allocate the proper work schedule to the employees or
staffs where they have attain their service providing to clients in better ways as per the wages
and promotions is depends on it (Barber, 2018). Operational management plays an important
role where Tesco firm having the effective operation management which try to provides the
daily basis training or in week basis which enhanced and motivate the employees of
generating better productivity.
8

Effective of cost deduction: A Operation management performs as an efficient tools for
evaluating and analysing the cost effective which can not be utilise similarly it is belongs to
the Tesco company where they procure of expensive raw material to provides the consumers
needs and expectation but they also try to reduce the unwanted food material cost which can
prevails the high cost effective or expense, when the company will enhanced the cost
reduction then it will mapped the profit margin.
Total quality of management approach, as Example like : where it will be help in situation arise
when the resources are introduced in Tesco company the of new technology is getting measured
of cost reduction by incurring more capitalism to making the workforce aspect easier within the
evaluating the benefit factor as in scenario of employees performances improvised along with it
will decreased the time taken allotment and provide the work completion before the time.
Another Situation in the Tesco that by approaching the Just in time which will supports to
measured the resources which is available are assorting in correct formation or optimum
utilisation through employees as it is very essential to getting scrutinize the situation where it
will provide the returns as in positive productivity of employees performances basis as well as
through company objectives accomplish basis.
LO4.
P6. Impact of macro business environment on operational management and decision making.
There are various elements in business macro environment which has been create a
significance impact on decision making of managers and leaders. By using of Pestle analysis is
structure to identify the gaps in the macro environment having in aspects of operational
management with the context of Tesco company.
Political: This factor is undertaken with the factors of reflecting the attitude and
behaviour of government and political influencing factor which having allowance of policies
which can impact to developing the business structure, as in Tesco venture is based on
United kingdom where the political factors are very influencing in terms of raw material and
other issues, policies of UK has generates the positivism favour to the organisation benefits
where it provides the opportunities towards the perform their business into other countries
9

where clients are allowing to visits and preferencing the abiding of political rules which is
formatted by government.
Economical: This having the factor of economics which includes the rescission,
employment rates, inflation, banking rules in terms of interest rates etc (Gosnik, Pofuk and
Kavcic, 2015). The economic factor of UK is better apart from other countries and stable in
terms of financial resources where the main positive is that the currency of pound’s value is
much higher than other country currency. For Tesco company there is benefits to trade the
home basic or other basic products which involves in UK country where the consumer get
attract as well as they will prefer the quality of groceries products as in durability with
advantages and the disadvantages could of economic factor is inflation and recession where
the economic slow directly or indirectly affect the companies.
Social: The social factor is considered the demographic behaviour which allows the taste
and preference, age, gender and other factor which is related with demographic culture it
helps to lead the target the basic super market products and pitch the right product to the
optimum consumers. For Tesco company they have follows the social factor which emphasis
their targeted customers in which they can trade their product to deliver the consumers who
can afford and having the buying capacity.
Technology: The factor of technology is focuses the resources which can provide the
optimum source of product by it generates the productivity in terms of retention of
consumers, higher profit margin etc. Similarly Tesco company plc has focuses on the
technology invasions which can flexible the productivity as well the ease of work with better
service providing in terms of high equipment of billing and product can implements the
better productivity in terms of high profits and higher market growth.
Environmental: The factor of economical is all about the awareness which is related
with environment structure which only promotes the eco-friendly products which can not
able to harm the surroundings where the Tesco firm has implement the products which
creates the healthy basic supermarket product are like textiles, home décor having the
proper intrigants which not generates the harmful unethical product towards the
environment.
Legal: This is majorly focused towards the laws and regulations or the organisation
which is compliance oriented by formed by government which can bring the betterment
10

towards the society as per applicable of allowances and other labour laws by which it
provides the benefits for long term period. Company like retail industry as Tesco plc have
implement the regulations which contain the laws regarding the payment of bonus acts,
gratuity act, superannuation acts by which it creates the healthier environment of working
culture in premises as well as it also reflects the company is fully abiding the rules and
regulations (Mistry, 2019).
Through the above consideration which is related towards the Pestle analysis of Tesco
company as in operational management context in which the better source of macro factor
would be Technological factor which will effect the manpower presence but it will have a
positive side in Tesco company that it promotes the increasing the employees productivity
which is very essential for company like Tesco is gained the goodwill in the market within
the perception of the having effective source service driven by their employees, by
introducing new machinery which are artificial designed that occurs to handle the query of
customer and flexible to provide the information related to the product in easier way to
digitalisation that will attract and expressive way to served the clients which directly
generates the favourable outcomes.
Recommendation:
For prevailing the performance of Tesco, the organisation have implement the various
measures which improves the overall productivity which is related towards the business
activities. The motive to reducing the unwanted activities of an enterprise which is rigid type of
production where some management theories having the positive influence of Total Quality
Management where it helps to provides the better problem solution to Tesco in context of
Operational Management.
CONCLSION
From above consideration of report of the operational management is concluded that the
operational management is helps to used to mange the ongoing daily used of activity in the
organisation as well as it helps to motivate employees with its higher effective resources and
influencing the workforce which generates the productivity. The management theories like Total
11

Quality Management approach of operation management where the leaders implements the
concepts from various processes from mangers by effective communication related to
employees. Through the analysation form Pestle or micro economic for the challenges and
benefits factor from political, economic, social, Technological, Environment and Legal. Where it
scrutinize the which would be benefits for the retail industry. As of the final conclusion the
operational management having a importance in international business ventures which has been
provides the effective resources through macro, internal and external environment as per the
point of operation management in the retail industry.
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