Evaluating Leadership and Management in Business Operations at TESCO

This report provides a comprehensive analysis of leadership and management within the context of TESCO's business operations. It begins by comparing the roles and characteristics of leaders and managers, highlighting the differences in their responsibilities and the importance of both for organizational success. The report then evaluates the specific roles of leaders and managers in managing business activities, including training, conflict resolution, and decision-making processes. It examines various leadership theories, such as situational, systematic, and contingency theories, and how these approaches influence management practices. Furthermore, the report critically analyzes different approaches to operations management, including Six Sigma and Lean production, and explains the significance of operations management in achieving organizational objectives. Finally, it examines factors influencing decision-making and operational activities to enhance profitability. The report emphasizes the importance of effective leadership and management in achieving organizational goals and objectives, using TESCO as a case study throughout the analysis.

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK 1............................................................................................................................................3
Evaluate the comparison between the roles and characteristics of a leaders and mangers
within the organisation................................................................................................................3
TASK 2 ........................................................................................................................................5
Evaluate the roles of leaders and manager which are managing business activity. ...................5
Examine the different theories and approaches of leadership....................................................7
TASK 3............................................................................................................................................8
Critically analysis various approaches in order to proper operations management....................8
Explain operations management in order to effectively attained goal and objectives................9
TASK 4..........................................................................................................................................10
Examine the various factors which refers to influencing decision making process and
operational activities in order to enhancing profit of organisation. .........................................10
CONCLUSION ......................................................................................................................11
REFERNCES ...............................................................................................................................12

INTRODUCTION
Operations management is concerned with constructing, monitoring, supervising and
controlling business operations during the production stage of product. Operations management
involves building and modifying practices related to construction of goods and services in a way
which help the company reach their goals. This report takes TESCO into consideration which
was established in Hackney, London in the year 1919 and is largest member of the retail industry
in UK (Jeffery, 2018). This report describes role of leaders and managers in different conditions
along with application of appropriate leadership models and theories. This report also includes
approaches and responsibilities of leaders in operations management. Significance of operations
management in helping the organisation achieve their objectives and factors which affect
operations management and decision making by leaders and managers.
MAIN BODY
TASK 1
Evaluate the comparison between the roles and characteristics of a leaders and mangers within
the organisation.
It includes management concept is wider and broader concept which refers to developing
new theories in order easily achieving organisational goal and objectives. It is concept which
refers to managers implementing new policies in order to improving performance of employees
which result as helps to enhancing profitability and productivity of company.
Manger-: It includes managers plays vital role in organisation order to managing various
activities such as managerial and administrative (Barnes, 2018). In relevance of organisation, it
involves various activities which result as staffing, controlling, directing and many others. The
main aim and purpose which are helps to improving performance of employees in order to
smoothly run the business operations. It is process which including managing business functions
which are essential for enterprise in order to survive in the market for longer period of time.
Leaders-: It is person who lead, inspire and developing team spirit among the existing
employees. In reference of organisation, it includes they are motivated and encouraging

employees in order to enhancing their productivity because employees as valuable assets for the
organisation.
Differentiate between the roles of managers and leaders.
It includes both the person are important for an organisation in order to sustain for longer
period of time which result as achieving organisation goal and objectives. It includes formulated
strategy which are essential in order to analysed the external environment in order to managing
activities which result as gaining competitive advantages. It includes difference between the role
and managers which are discussed below.
Managers Leaders
 Managers plays important role in order
to developing new policies which are
essential for success and growth of
company (Burns, 2018).
 It is process which refers to managers
responsible in order to dividing the
work among the existing employees
which refers to controlling the activities
in order to achieving organisation goal
and objectives.
 It is leaders which refers to developing
new plan in order to effectively
managing the activities which result as
enhancing profitability and productivity
of company.
 Leaders of organization which are
responsible in order to guiding and
motivating in order to employees
performing specific task effectively and
efficiently.
Management functions:
It includes various products and services which result as managers performed the
services effectively and efficiently in order to achieving organisation goal and objectives. In
context of Tesco, which refers to implementing various strategies which result as gaining
competitive advantages (Celik, 2017). There are ample numbers functions which are discussed
below.
Planning-: It includes manager of company which are preparing proper plan and execute
effectively which result as minimizing situations and conditions in order to enhancing
profitability and productivity of company.

Organizing-: It is another function which refers to organizing business activities and
operation which result as whole work which are divided among the employees in order to work
accomplishing within specific period of time.
Staffing-: It includes HR managers plays vital role in order to managing human resources
effectively and efficiently which result as recruiting, select and orientation provided for
employees which result as right person should be placed at right job.
Directing-: It includes managers of Tesco which are motivating, directing and guiding
employees in order to enhancing productivity and profitability of company.
Controlling-: It is process which refers to employees performing business activity so
superiors evaluating business operations and activity in order to corrective actions are taken at
right time.
Theories of leadership:
It includes various theories, model, methods and style in order to improving performance
of employees as well as achieving organisation goal and objectives (Chary, 2017). It involves
managers utilised the different leadership style such as transformational and transactional styles
in order to encouraging and motivated in order to achieving organisation goal and objectives. It
involves various style and forms which are helps to proper communication, coordination in order
to linked all the activities.
Hard management skills and soft leadership skills:
Hard management skills refers to focusing employees and staff in order to mangers and
leaders delegate authority to staff and they are accountable for which refers to analysed
performance on that basis providing rewards and recognition. In context of Tesco, it is process
which refers to managers focusing work performance so they easily gaining competitive
advantages.
TASK 2
Evaluate the roles of leaders and manager which are managing business activity.
There are various roles and responsibility of managers in order to improving
effectiveness of organisation. It includes managers dealing in different situation so accordingly
managing activities and task (Ferdows, 2018)(Jeffery, 2018)(Karlsson, 2016). In relevance of
Tesco, it is important process which refers to employees effectively performing activities in

order to smooth running of business functions. It involves various roles and responsibilities
which are discussed below.
Training-: Leaders plays vital role in order to achieving organisation goal and objectives.
It includes various measures which refers to developing team spirit among existing employees. It
involves leaders arraigning various programmes such as seminars, training and many others. In
context of organisation, it is process which refers to managers developing positive relationship
with employees in order work accomplished within specific period of time.
Battle situations-: It includes managers handling situation in order to conflict between
the employees. It involves managers listen the problems of employees which refers to providing
best solution for staff and conducting smooth flow of business functions. In context of
organisation, it includes which refers to motivating employees towards the work performance as
well as enhancing profitability and productivity of company.
Managers functions-: It is process which refers to leaders dividing work with employees
and staff in order to smoothly run the business operation which are helps to work accomplished
within specific period of time (Jeffery, 2018)(Karlsson, 2016). In context of Tesco, it involves
they are used as focused approach in order to developing healthy working environment so
manger handle all the situations and activities. Managers plays vital role in an organisation so
which are mentioned below.
Decision making-: Managers and leaders are involved in decision making process
because without that business activities cannot be carried out. Tesco managers taking effective
and efficient decision so they achieving organisation goal and objectives. It is process which top
management involved mangers in order to taking important decision.
Coordinating-: It includes various tools and techniques which are utilising by managers
so they establishing in order to all employees work together due to achieving organisation goal
and objectives. In relevance of organisation, it is process which refers all the members of team
developing team spirit and coordinated work which are help to enhancing profitability and
productivity. It is process which refers to all the members of team they are helping to each other
in order to work completed effectively and efficiently.
Conflict management-: It includes managers resolve the problems of employees in order
to easily accomplishing work effectively and efficiently (Karlsson, 2016). In context of
company, it is process which refers to listen the problem of employees and providing best

solution so they focused towards work. It involves organisation managing work in that way
easily attained goal and objectives as well as improving performance of employees.
Management by objectives:
It is wider and broader concept which refers to objectives are managed effectively and
efficiently in order to accomplished work within specific period of time. It is process which
managers managed work and prioritized activities which refers to accomplishing organisation
goal and objectives. It includes organisation effectively managing work which are accomplishing
work within period of time.
It is first step which are including mission, vision and objectives so they focusing work
so easily achieving goal and objectives of company.
In second step, managers categorises al the task with the employees so they improving
performance of employees.
In third stage, It involves this is last but important step which refers to managers
evaluating employees performance and used performance appraisals tools and techniques in
order to quality work performed by employees and accordingly providing rewards and
recognition (Miloslavskaya, 2016).
Hence, it includes different roles of leaders and managers which are applied in different
situation so they are helps to enhancing profitability and productivity. It includes to management
take effective and efficient decision in order to smoothly running business operations.
Examine the different theories and approaches of leadership.
It includes various theories and approaches utilised in organisation which are mentioned
below.
Situational theory-: Managers utilising different approaches and styles so they
effectively adapting in different situation such as managing work in proper way. It includes
leaders implementing approaches and theories which refers to effectively achieving organisation
goal and objectives (Mateo, 2016). In relevance of organisation, it is process which are involves
employees in decision making process so the accomplishing work within specific period of time.
The theory is essential for employees ion order to enhancing performance and focused approach
towards the work.
Systematic theory-: It is another approach and theory which refers to managers and
leaders managing work effectively and efficiently as well as prioritize task so accordingly work

completed. It includes team members work together so difficult task completed within specific
period of time. It is process which refers to all the team members support to each other so they
completed work within specific period of time.
Contingency theory-: It is approach which refers to including various theories so this are
not applied on specific situation and condition. It includes various situation in an organisation so
this theory implemented effectively in order Tesco smoothly run business functions at work
place. It is process which are including various condition and situation in order to achieving
organisation goal and objectives.
Therefore, it includes various theories and approaches which result as increasing staff
performance in order to work effectively and efficiently manner. In relevance of organisation,
managers effectively adapting approach which refers to smoothly run business functions.
TASK 3
Critically analysis various approaches in order to proper operations management.
There are ample numbers operations management which are discussed below.
Six sigma-: It is tools and techniques which refers to managers adapting effectively in
order to reducing cost as well as smoothly run the business operations. In context of Tesco, it
includes operation managers focused in this techniques because they are help to minimizing
waste and helps to improving quantity and quality of work (Miloslavskaya, 2016). Leaders and
managers implementing successful strategy which are providing quality products and services.
Lean production-: It is second approach which refers to it is production techniques in
order to lean production such as maximizing effectiveness of organisation. In relevance of
organisation, it includes reducing wastages of products and services which are helps to survive at
market place for longer period of time. Leaders and managers set standard in order to attained
the set criteria which are help to enhancing profitability and productivity of company. It includes
implementation method or approaches which refers to achieving organisation goal and
objectives.
Queuing theory-: It is process which refers to mangers and team members all are
involves in important decision making process. It includes organisation effectively managing
work in order to gaining competitive advantages which result as minimizing cost of production

and work scheduled according to staff members (Mishra, 2019). It is process which refers to
various policies and risk management so improving productivity and profitability.
Management approaches
It includes various principal such as total quality management which refers to improving
performance and productivity of company. In context of organisation, it is process which refers
to improving performance and productivity of company. It includes majorly focused on work in
order to sell the quality products and services in order to achieving profit and developing brand
image in the mind of customers. It includes duty and responsibility of managers which are
developing new strategies in order to effectively managed work and smooth running of business
operations. It includes team leaders also utilising TQM approach so it helps to survive and
sustain for longer period of time.
Just-in-time inventory-: It is approach which refers to utilising various management
tools and techniques in order to effectively utilising time, reducing cost and smoothly running
business operations. In context of organisation, leaders and managers utilising this theory which
refers to reducing wastage of products and produces quality products and services in order to
satisfy the needs and wants of customers (Orchard, 2016). It includes effectively and efficiently
utilising raw material such as conversion raw material into finished goods.
Kaizen-: It is tools and techniques which are refers to organisation organisation
effectively implemented in order to smoothly run the business operation as well as achieving
organisation goal and objectives. In context of Tesco, it includes mangers used this tool so they
are analysed the external and internal environment on that basis formulating new strategies
which result as enhancing profitability and developing brand image in the mind of customers.
Explain operations management in order to effectively attained goal and objectives.
Operation management is process which refers to managing function which refers to
effectively producing the products and smooth flow of operations. It is process which are
focused on various business activities in order to conversion of raw material into finished
products within specific period of time. It is tools and techniques which refers to Tesco
managers implementing effectively which are mentioned below.
Control and distribution system-: It is process which refers to managing business
activity and operations in order to analysed the needs and wants of customers on that basis fulfil

the requirement of needs and demands of customer. In context of organisation, it includes
various business functions which refers to improved quality products and services.
Logistic and inventory management-: It involves various services which are related to
warehousing, transportation, storage and many others (Wilson, 2018). In relevance of
organisation, it includes operation managers putting so much efforts which refers to managing
products and services. It is essential to logistic management which refers to effectively
managing inventory so refers to minimizing cost effectively warehousing in order to fulfilling
the requirement of customers.
Capacity management-: It is process which refers to managers of company effectively
implementing this approach in order to proper utilising of resources so they are smoothly
conducting business functions as well as human resources management providing various
training programmes such as improving productivity and profitability. In relevance of
organisation, it establishing tools and techniques in order to gaining competitive advantages
which result as various resources such as raw material, equipment and many other.
Product design-: It considered as top level management focused on product which refers
to effectively design in order to attracting large numbers of customers (Mishra, 2019). It is
process which refers to utilising various tools and techniques in order to fulfil the needs and
wants of customers. In relevance of organisation, it is process which refers to Tesco research &
development so they are analysed the market trend and customer preferences which refers to
fulfil the needs and wants of customer.
Hence, it includes operation management process which utilising various tools and
techniques in order to achieving organisation goal and objectives. It includes manager focusing
operations function which refers to easily conversion of raw material into finished goods. It
includes minimizing cost and wastages so it helps to increasing sales revenue.
TASK 4
Examine the various factors which refers to influencing decision making process and operational
activities in order to enhancing profit of organisation.
It includes various factors which refers are affect the business environment in order to
ample numbers of factors such as political, technological, environmental and many others. It is
essential for organisation which refers to analysed effectively and efficiently so improving

performance of company. It is process which refers to impact on profitability and productivity
of organisation.
Corporate social responsibility-: It is process which refers to it is duty and responsibility
of an organisation towards the society and community. It includes internal and external factors
which are impact on business functions (Mateo, 2016). It is essential for company they providing
good quality products and services for community so it helps to developing brand image in the
mind of customers. In relevance of Tesco, it includes they are CSR activities which refers to
launching various programmes for society. It is considered as fulfilling the need of customers as
well as developing brand image in the mind of customers.
Relationship with stakeholders-: It is process which refers to organisation retain
customers for longer period of time as well as maintain healthy relationship in order to they are
valuable assets of an organisation. It is including suppliers, investors, customers, employees and
many others. It involves various business functions which refers to encouraging and motivating
employees in order to improving performance of employees as well as enhancing profitability
and productivity of company (Miloslavskaya, 2016).
Thus, it includes various factors which are helps to achieving organisation goal and
objectives. It includes various aspect which are important for an organisation in order to
developing brand image in the mind of customers as well as developing brand image at
marketplace.
CONCLUSION
From the above report it is concluded that, operations management plays a key role in
development of the organisations by eliminating imperfections during production of goods or
services. Various operations management theories and approaches help the company attain their
objectives effectively. Leaders and managers have significant part in this process as they
implement various policies and use techniques which encourage employees to increase their
productivity and enhance overall performance of the company. It is determined that leaders and
managers play use different leadership models such as contingency, situational, system to
effectively handle various situations and several forces in business environment impact decision
making process of leaders and managers.

REFERNCES
The Books and Journals
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Burns, M.G., 2018. Port management and operations. CRC press.
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