Case Study Analysis: Motivation, Communication, and Decision Making

This case study examines the organizational behavior issues within the Thames Valley Building Society, focusing on motivation, communication, and decision-making. The analysis begins with an introduction to the case, highlighting the roles of key individuals such as Jane Taylor and Tony Jackson, and the challenges they face. The main body of the case study explores three key organizational issues. Firstly, the lack of employee motivation, particularly in the case of Tony Jackson, is discussed, with an application of motivational theories such as Herzberg's two-factor theory, Maslow’s hierarchy of needs, and Vroom’s expectancy theory to address this. Secondly, communication issues are examined, with a focus on the negative impact of poor communication on the working environment and client relationships. Theories of communication, including critical theory, information theory, and post-positive theory, are applied to recommend improvements. Lastly, the case study addresses decision-making processes, highlighting the impact of slow decisions and the need for effective leadership. Different decision-making theories, such as descriptive, prescriptive, and normative decision theory, are applied to recommend strategies. The case study concludes by summarizing the issues and recommending the application of various theories to improve the smooth running of the business and the overall work environment, referencing relevant literature to support its findings.

Case of Study
NAME, ID

Page of Contents
INTRODUCTION
MAIN BODY
Organizational Issue 1: Motivation
Theories of motivation
Theories for Case study
Organizational Issue 2: Communication
Theories of Communication
Theories applicability for Case study
Organizational Issue 3: Decision making
Theories of Decision making
Theories for Case study
CONCLUSION
REFERENCES
Books and Journal

Introduction
 As per the given case study Jane Taylor is selected as senior branch
assistant of Thames Valley building society by Mary Rogers and
assigned the responsibility to maintain quality and accuracy in the
work of the staff and look after the office in absence of Mary Rogers
(Abdullah and Kamil, 2020)
 This presentation contains three Types of organizational behavior
issues with different theories discussed on them in order to
recommend some ways to manage these organizational behavior
issues to run the business of Thames Valley building society in a
smooth manner and they are Motivation, Communication and
Decision making.

Main Part
Issue 1 Motivation
 Motivation refers to a process which guides initiate and maintain
behavior of employees in an organization towards the goals and
objectives of the organization. Motivation is derived from ‘motive’
which means desires, needs, drives and wants of an individual
 The given case study helps to ascertain that it is due to lack of
motivation in Tony Jackson that he behaves very weirdly in the
office. Non availability of permanent position in themes Valley
building society demotivates Tony Jackson to work there.
Afterwards when he regains his job he takes it as granted because of
gym motivation he got from his apprenticeship period.

Theories of motivation
 Hertzberg’s two factor theory
Herzberg two-factor theory is given by a psychologist Frederick Herzberg.
According to Herzberg there are certain factors in a workplace which provide job
satisfaction and dissatisfaction to the Employees.
 Maslow’s hierarchy of needs
Maslow's hierarchy of needs theory is formulated by Abraham Maslow.
According to this theory an individual will be motivated if the hierarchy of his
needs is to be fulfilled by the organization. His hierarchy of needs contain
psychological factors safety factors social factors self esteem factors and self
actualization factors.
 Vroom’s theory of expectancy
Vroom theory of expectancy has been given by Victor vroom in which he stated
that individuals who are highly productive and motivated if they met two
conditions (Yücel, Ribeiro and Gomes, 2020).

Theories for Case study
 In the given case study it is analyzed that there is high need of
motivation in employees. In order to manage the behavior of Tony
Jackson motivational theories can be used by Jane Taylor. She can
assess the needs and wants of Tony Jackson in order to motivate him
to perform well in the organization. The theory of Maslow's
hierarchy of needs will help Jane Taylor to ensure that are there any
basic needs which needs to be fulfilled in order to motivate Tony
Jackson. She can also challenge him in order to motivate him for the
work

Recommendation
 As it is observed that Tony Jackson is a person who can be handled
with the challenges given in the war and it will help to motivate him
in the present scenario. The theory of motivation which is given by
Victor vroom popularly known as room theory of expectancy can
also be used bye making him understand the relation between his
effort and success of his life. In case of Tony Jackson it will be
helpful to him motivated and highly productive for the organization.

Organizational Issue 2: Communication
 Communication refers to the process of exchanging the thoughts or
message from one person to another (Donmez-Turan and Kiliclar,
2021). It is very essential in an organization in order to run the
business successfully.
 In the given case study also, bad communication of Tony
Jackson affects the working environment of themes Valley building
society. He communicates with the clients in sarcastic manner which
affects the business of themes very building society as they can even
lose clients.

Theories of Communication
 Critical Theory
According to the critical theory, which is based on the assumption that conflicts are
natural state in an organization, top level management always try to establish a
communication between lower management and employees to motivate them
(Schiffinger and Braun, 2020).
 Information Theory
According to the information theory and information Travels from one person to
another with a few based mistakes which sometimes became big till the
information reach to the last person.
 Post-Positive Theory
Post positive theory is a theory which helps an organization to design orders which
are given to the Employees in order to follow them in the organization.

Theories applicability for Case study
 A bad communication can cause serial problem in any
organization. To make the communication effective in
Thames Valley building society it is essential to follow the
theories of communication which are given above. There are
so many communications which are made on the basis of of a
message which is transferred from Jane Taylor to the Mary
Rogers and she takes the decision according to her mind set.

Recommendation
 According to information theory of communication when a
communication travel from one person to another it left with
some fewest mistakes from the original message. In this case
when Jane Taylor tell Mary Rodger about the behavior of
Tony Jackson she was not able to communicate in proper
manner which results in even worst behavior of Jackson.
Orders which are to be made in the organization should
follow post positive Theory of Communication as this theory
helps to make the orders natural to be followed by the
employees in the organization.

Organizational Issue 3: Decision making
 Decision making refers to the process which is followed by
managers and leaders in an organization to make choice on the basis
of collected information and assessment of alternative resolutions
(Lu, Wei and Wang, 2020).
 In the above case study it has been analyzed that it is due to slow
decision making process in the organization that the problem
became that much serious. If Mary Rodger takes the decision to fire
Tom Jackson on the early stage it can prevent the company to have
such a bad working environment that good employees of the
company even think of leaving the company.

Theories of Decision making
 Descriptive decision theory
 Descriptive decision theory is it theory which concerned with typical decisions by
characterizing and explaining the regularities in the choices which people should
make to dispose a decision.
 Prescriptive decision theory
 Prescriptive decision theory is the theory which provides certain guidelines to the
managers and leaders of an organization which helps them to make best possible
decisions for the organization.
 Normative decision theory
 Normative decision theory provides set of values in order to provide guidance to
the decision making. According to this theory a decision should be made on the
basis of certain values to be considered by the decision maker so that decision can
be made in ethical manner.

Theories for Case study
 In the given case study it is essential for Mary Rodgers to make
some effective decisions for the organization as there are several
problems which is faced by Jane Taylor and she does not have the
authority to take that decisions. As it has been noted in the whole
case study that Tony Jackson became toxic for the whole
organization and its business and in this case Mary Rodger should
take an effective decision to fire Tony Jackson so that a good and
healthy environment can be created for other employees.

Recommendation
 It is in the benefit of talent management in the organization that
toxic people should be fired and talented employees should be hired
in the organization. It is an effective decision to fire Tony Jackson in
order to make employees like Graham Wilkins to stay in the
organization. Tony Jackson is also a reason of stress for Jane Taylor
as she is a talented employee of Thames Valley building society
(Weber, Unterrainer and Höge, 2020) It is not good for the working
of Jane Taylor as it will also affect her performance in the business
to work in such a stressed situation.

CONCLUSION
 Above discussion regarding the various issues arise in an organization helps
to conclude that to run the business o Thames Valley building society in a
smooth manner it is essential to follow the theories which are given for
solving organizational issues. First issue which is is found with the help of
case study is the lack of motivation in the employees. Motivational theories
help Jane Taylor to effectively manage the employee’s productivity in the
organization. Second issue in the organization according to the case study is
the gap of communication between Jane Taylor and Tony Jackson. This issue
is resolved with the theories of communication which provides several
solutions to communicate with employees like Tony Jackson and fulfill
managerial responsibility. Third issue which has been considered in this case
study is decision making power which is resolved with the help of theories
of decision making.

References
 Abdullah, M.R. and Kamil, N.L.M., 2020. Demographic Characteristics And
Organisational Citizenship Behaviour In Public Institutions. Institutions and
Economies, 12(2), pp.89-105.
 Brunetto, Y., Xerri, M. and Farr‐Wharton, B., 2020. Comparing the role of
personal and organisational support on the innovative behaviour of frontline
healthcare workers in Australia and the United States. Australian Journal of
Public Administration, 79(3), pp.279-297.
 Budur, T. and Poturak, M., 2021. Transformational leadership and its impact on
customer satisfaction. Measuring mediating effects of organisational citizenship
behaviours. Middle East Journal of Management, 8(1), pp.67-91.
 Cek, K. and Eyupoglu, S., 2020. Does a job satisfaction and organisational
citizenship behaviour relationship exist among teachers?. South African Journal
of Education, 40(2), pp.S1-S12.