Management & Operations: Roles, Theories, and Functions Report

This report examines management and operations, focusing on the roles and characteristics of managers and leaders within a telecommunications company, 4Com. It delves into the functions of managers and leaders in various situations, including working with new team members and managing innovative projects. The report explores different leadership theories, such as situational and systems leadership, and their application in operational management. It also assesses the importance of operations management and the impact of various sources on management operations. The report highlights the differences between manager and leader roles and characteristics, emphasizing the need for effective communication, confidence, and supportive leadership to achieve company goals and objectives. The report also includes an analysis of how leadership theories apply to real-world scenarios, offering insights into how leaders can adapt to different situations and develop the necessary skills for organizational success.

Management &
OperationsTCM1_
1504876317_1504
948297 (2)

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Various roles and characteristics of a manager and leader..............................................1
TASK 2............................................................................................................................................3
P2. Manager function and leader role in various situation.....................................................3
P3. Theories and models of leadership...................................................................................4
TASK 3............................................................................................................................................5
P4. Key approach to operational management and leader role..............................................5
P5. Value and importance of operations management...........................................................7
TASK 4............................................................................................................................................8
P6. Assessing the source and their effect on the management operation...............................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operation management is defined as the practice of business administration which
generates the highest efficiency level within enterprise. It is analysed as well as converting
labour or material into products and services which is possible to increase the profit . It is a
term used to achieve cost of balance with profit to attain the net profit as effectively. It involves
monitoring, planning, managing, and organising whole required resources to supply a business
services or goods (White, 2016). It is a management function that includes equipment,
technology information and other important as well as needed factors.
Present assignment is based on topic is “Management Operation” and also 4Com it is a
telecommunication company in the UK. In this report, there are characteristics and roles of
leader and manager and how they apply various function in various situations. Various theories
and models of leadership along with importance of management operation in attaining cited
company goals and objectives, which is also analysed in this file.
TASK 1
P1. Various roles and characteristics of a manager and leader
Leader: Who person manage, control of a country, group and situations are called as leader. This
person is having many characteristics and play important role in the organisation.
Characteristics: There are various qualities of leaders, which they have in their life are as
follows: Honesty: It is very important quality to achieve employees trust and maintaining a
definite standard. It will create team members certainty. Communication: 4Com company leader is must be capable to express their mission and
vision in an essential ways. Communication is a best characteristics to understanding and
listening another in crying to making certain. Confidence: It is a best aspect that can maintain group productivity and their moral
(Handschin and Petroianu, 2012). It is an indispensable attribute to solve the difficult
and conflict situation in the 4Com.
 Supportive: It is another good characteristics because in this form a leader support
employees and make various efforts to solve the issues, whether they are individual or
professional.
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Leadership Characteristic: There are several kinds of leadership characteristic are as follows:
Vision: It is a one of the best and important quality which are having leadership. The leader is
capable to analysis the company structure in an essential way which is very significant for the
company vision.
Personal: This is also define the best quality which are having an individual. From the same, they
support a person acquire along in an innovative condition. For one of the main example: patience
and dependability both are best qualities that workers would like better employee to have.
Sensitivity: It is a define as a characteristic as well as trait to overlook and misunderstand in
others and ourselves. Highly sensitive person process receptive data much thoroughly and deeply
due to natural deviation within the various system.
Extraordinary: This kind of quality determine the conscious, clear, competent, confident,
courageous, collaborative, cheerful, creative, committed and contributive so it is known as
extraordinary.
Risk taking towards behaviours: In this a leader is a risk taker in every difficult situation so it is a
one of the important and necessary quality. From the same they are responsible to communicate
their subordinate in a specific way.
Role:
1. The leader is a capable to reward, improve and nurture the workers capabilities.
2. It must be an able to represent the enterprise direct its transmutation3. Planning and Controlling the various sources for the 4com
Manager: It is a best and important person who is liable as well as responsible for operating part
of and the all of a business enterprise. Cited company manager is amenable to reduce the
complex situation in their enterprise.
Characteristic: There are several characteristic of company manager are as below: Leadership: It is a better quality of a manger, because they are capable to lead the
workers (Neck and Manz, 2010). They are own assurance and emotional stability, both
are not letting stress. Communication: It is also very essential quality and they are capable to communicate
with the workers. It is also liable to listen effectively. Proper communication between the
manager and employees are necessary to attain goals and objectives.
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Role: There are various role of manager in the organisation which is to control and monitor
different situation are as follows: Monitor: It is a necessary role to control all workers as well as acquire and seek work
based information. Foe examples: Scan trade press, training and seminars etc. Disseminate: In this way they communicate as well as disseminate the important
information to another within the enterprise. For examples: send reports or memos;
inform subordinates of judgements.
 Spokesperson: This role determine their communication ability to communicate and
transmit message to externals (Hao, 2010). Like: informational and reports material, take
part in meetings etc.
Comparison between manger and leader role
Manager Leader
Manager is capable to monitor and create the
goals and objectives of an organisation.
Leader must be confident to improve company
structure as well as create mission and vision.
They are best person to manger the overall risk
and uncertainties.
They are controlling and taking the risk.
Manager role is direct the different groups as
well as person. They have better ideas to
reduce the conflict.
The main role of the leader to create their
teams and take many responsibilities regarding
to the company situation.
Manager manager overall performance of their
subordinate and provide best advantages such
as bonus, fair remuneration etc.
Leader role is create and develop the company
structure.
Comparison between manger and leader characteristic
Manager Leader
This person is apply innovative strategic style
in company because it is very creative to
manage all difficult situation.
They are honest and apply tactical style in
4Com company.
Manager is a spokesperson to communicate They are confidence to sustain team moral and
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important information to outsider. their productivity.
Vision of the manager to provide better
product quality at affordable price.
Vision of the leader to maintain overall
situation and give best services to the clients.
One of the main characteristic of manager that
they have controlling and managing power.
Leader is a risk taker in every such as difficult
situation.
M1 Determine the manager and leader on the theories basis
Theories is very essentials for the business to controlling the organisation operation with
the sup[port of impressive leadership plans and direction. Workers behaviours to their members
is supportive for the leader. The theory is just to monitor the all team development.
DI Evaluate the different approaches and theories of the leadership
leadership theory is design and make the company profitability that is complete by the
4Com in their business. Situational style is also important because this theory is used by the
company workers regarding the needs and organisation requirements. The next one is culture
theory is define as the idea and attitude of the workers with the team and other workers.
Contingency which is highly effect the manager and leader because they change the external ans
as well internal environment of the company.
TASK 2
P2. Role and function of manger and leader in various situation
As the both manager and leader of the company, they are having best knowledge and
capability to make the best decision regarding the difficult situation. 4Com is a
telecommunication which is face sticky condition related to the new group member and projects
which are as follows:
Working with innovative group members: Mangers and leaders both have an outcome on
the nature of practical from other workers (Strande and Brdjanovic, 2014.). Their main mode of
controlling, managing and relating the junior workers (Functions of a Manager. 2017). In this
situation both are have hapless association abilities, they will pass a perverse signal to new
process of recruits and selection who in twist improve fear. When issues are famed in 4Com,
which is reporting quickly because they are highly trust on how the leader as well as manager are
subordinate with staff members who has in junior position.
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Moreover, service quality to be given as well as commodities that would be supplied. So
it is a largely depends on how 4Com company CEO and manager treat the subordinator. If they
are appropriately protected or rewarded without their favour, so in this way cited business makes
more profits and have easy competition with each other.
Working on innovative projects: In this assignment, confidence and monitors of manager
or leaders subject a lot. They are identifiers on what is to be complete and how it is fulfil as well
as who person to do it. Many new project and task are succeed at is because of the judgements of
leaders & managers. Therefore, they are aforesaid to have a previous of expected what. They are
planning, how they performed innovative tasks which are defined by them (Liu and et.al., 2015).
Hence, they are making various lowly member only to follow with correct direction which is
provided. If both are fail to give an overview on above situation, how the project is worked, this
situation junior staff well know this condition.
From the above condition the, so there are several managerial functions are as follows:
 To organise appropriate company is a correct way so, this situation not match which can
nor prevail.
 Create the best planning regarding situation demand (Palizban, Kauhaniemi and
Guerrero, 2014).
 New recruits to staff for the job profile, in this way they are able to manage the business
operations.
 From the same, to monitor whole appropriate condition in an effective way. They are
liable to decrease all risks that are present in 4Com.
 In this situation, workers direction to be motived any position which is relate with work.
P3. Theories and models of leadership
There are different leadership theories and approaches but this task only concentration on
manly three concepts like: System, contingency and situational theory.
 Situational theory: It is a best leadership theory, that define various situations as well as
it impact on a personal with the assist of several characteristic of leadership (Li and et.al.,
2011). It also find out the when his or her is a CEO and what an individual does which is
straightly check the condition. So in this way, they got an opportunity to be leading some
people group and organisation. In this position characteristic of a leader is has been
through.
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Various approaches have to prove the compromise. According to this, which includes
such kind of concept by delivering in problem. It is not provide complete satisfaction as well as
are questionable, but Daron Hutt he is a 4Com leader, they have several philosophers to sustain
a powerful verification of the forms which help the leadership theory such as situational, it to be
a correct and true.
Related to the above situation like innovative newcomer in the enterprise, they will only
improve and develop skills of leadership through determining what is situation within the
government body. In this way various conditions influence as a good leaders. Second situation
that will enhance leadership skills shaping which is exposing by the chief executive officer to
different conditions. So it is select to various circumstances and make them cope-up. Therefore,
leaders are capable and will be develop needed and correct skills for an enterprise. System leadership: This type of leadership theory that define the circles approach of an
enterprise which is shaping by a personal to be a leader. This approach have various story
but also contain facts which makes it real (Palizban, Kauhaniemi and Guerrero, 2014).
On the basis of same a person in an organisation from long term is believed to have
knowledge and understanding which helps enterprise to gain success. This concept is
required that an appropriate understanding with the respect and it should improve the
achievement. It will also needed all the interaction and linkages which is present in this
company.
 Contingency leadership: This kind of theory, which is develop by Fiedler so it known as
contingency model. This approach claims where there is doesn't better way to develop
and organise an enterprise. Regarding to this, there are many situations which is boost in
a business. There are also several forms which is yield into account (Stoppato, 2012). So
this situation which is needed by leader because they take consideration in their company
with effectiveness.
M1(5)Weakness and Strength of various approaches
One of the main and essential strength of the all approach is to manage business
operation regarding the profitability. From the same correct direction to the present condition in
the enterprise. It display the variation in the every and each person work of the mentioned
business which is supported on the work division.
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This approach also have several weaknesses so in this way company not certain on the individual
locations on the business operation. Hence, they follow the whole activity of the various theories
and model. Many person are not aware for the above model and theory.
D1(6) Critical analysis of various theories and approaches
From the we discussed different theories and models. Which are very important and
necessary in every business. Situational theory is essential to help the buyers and employees to
achieve long term goals and objectives. The nest is contingency theory which is also significant
because this model reduce the conflict in between employees and managers.
TASK 3
P4. Key approach to operational management and leader role
Operational management: It is define as a best activity of business procedure of the
4Com which is liable for the controlling as well as managing the internal and external factors
which is needed to supply services and products of the cited business (Operations Management.
2017). The role and responsibilities of management operation to convert the several inputs of the
firm into many output.
There are several activities which are determine by the management of operation that are
as follows: Changed resources: It is a best activity which is considers such as information,
facilities, buyers, material, staff members etc. It is define as an input and essential way.
These factors are exist in the 4Com to develop success and growth of an enterprise. Middle level stage: It is specify as middle level and output process of product which is
includes different types of operational strategies, monitor, planning as well as its
development or design in business phone product or services (Wang, 2010). It is very
essential to the business and management operation performance. Buyers: It is a last activity that define the customers taste and their demand related to the
mobile phone. In this process buyers are liable as well as capable to dacite what they
need and want. In this form various items are created about the buyer’s reaction.
Duties of leader and manager in business operations:
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 To know the various objectives and targets of strategic in 4Com business operations
 To improve the different kinds of policies and thought for their business.
 To design the various operation management system about the items.
 The essential role as well as responsibilities of the both leader and handler to make best
plan or monitor the business operations. To check out the operations systems improvement and development.
Key approaches of operation management Total quality management: TQM is define as an approach of management which is
describe as long term growth and success through buyers fulfilment. Under this kind of
method in this way enterprise participates in different ways like: services, developing
activities, goods, and the environment culture. Lean production: It is a best approach of management that is define as stinging out
waste. This is an important and necessary concept which is apply all prospectors in 4Com
due to design (Ming, Kun and Daoxin, 2013). The main aim and objective of this type is
to reduce the product making cost in a much efficient manner. This concept is apply cited
business in their product manufacturing and business operation.
 Just in Time: It is determine as strategy of inventory which is very essential to maximise
efficiency and reduce garbage by attaining phones only, it is required in the process of
production, hence decreasing the cost of stock. It is needed to the forecast product need
and demand in order to attain accurate.
4Com is a telecommunication company that is apply lean production approach because it
is a very beneficial for such kind of business. There are many benefits which are as follows:
 Maximise in productivity
 Quality improvement which is includes errors reduction, and other factors.
 Maximised simplicity activity and increase the additional value.
P5. Value and importance of operations management
4Com managers and leader are required to carry out essential functions of operational
management. It is related with their main aim and unique goals in business. Effective operation
activity in cited firm enables higher effect on such kind of processes that provide best activity
value to procedure (Fakham, Lu and Francois, 2011). Mentioned business managers generate
control and monitor system in an effectively through appropriate observation event. One of the
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main effect of management on the activity of an enterprise which is monitor the product quality,
so it is most important as well as main strength of 4Com by which they sustain their standard of
quality by putting various quality modification on their several activities to define the goods
quality, in this way they outlook to their buyers must be supplied.
They use business approaches related to the monitored process that can include to its
critical methods. Production and management process will change with the activity of quality
controls. It is very essential for the practices that is best example. Activity distribution is carried
on principal of scientific management who generate better classification of work process and
resources distribution (Chaouachi and et.al., 2013). Transactional process from the unfinished
materials to final products using process of transformation which converts output to quality
input.
Operation management is a essential and best activity which is design as well as
perceived the activity look. It is required to be maintained as a best process. Various process and
their details which are determined by the management in 4Com who generate all activity to meet
goals of activity design for buyer in stores of order management. Precise activities and buyers
services which attain effective targets so it is required to be realised and it can be controlled by
the approach of process design in 4Com. There are several phase of management segregation in
business which needs order activity, checkout all process and design in product production .
Cited business mangers carry out all planning process which is necessary on the particular
product that is demanded in the market. There are also several importance which are as below: Improvement of productivity: It is a one of the main and essential part of mentioned
business. Because such kind of company is mainly focused on product and service
productivity. It is a best term that calculate the output process as well as input invests by
the firm.
 Quality development: The other significant part in the management operation or and
service and product quality that are delivered to the buyers (Rinke and et.al., 2012). At
the small-business, it is significant to have regular development in the large-scale.
M3(9) Manager and leader van develop business operation
Manager as well as leader play important role in every enterprise and they also help in
operational management. Leader is capable to give correct training and guidelines to the
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employees and team members. From the same they appointed them to the appropriate job
position. Manager is also liable to manager overall performance and reduce the obstacles which
are present in between employees and their manager. Both such as manager and leader play an
important role in the development and improvement process. And they try to achieve high
growth and success for the specific time period. They apply different theories and models as well
as tools and techniques which is necessary for the business operations.
TASK 4
P6. Assessing the source and their effect on the management operation
In the 4Com and operational management determine by the external source of the
environment. In this situation leader and manger define the PESTLE analysis are as follows:
 Political factor: In this factor, local authority can made large effect on the business
operation. There are several points like its tax rates and policy. If government reduces
subsidies to the SME sectors then cited organisation may face critical problem in terms of
financial resources.
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 Economic factor: These factor determine as the economic trend which are going in the
form of slow and fast success and growth rate. It is liable for the part of cited business
resources. Social system: It determine with the attitude, behaviour, style and plan which are relate
with the improvement of community (Logenthiran, Srinivasan and Shun, 2012). In this
factor, situation of demographic are to be regard while comparison the system of social
economy. Technological effect: Innovative creation in the practical application such as technology
which is active to effect the management of 4Com operation. Legal factor: These kind of source are derived from the modification in the external as
well as internal strategy of the company.
 Environmental source: In this factor, successful organisation create the relation in
between different economy activity in regards profit and revenue of the industry.
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(Source1: PESTLE Analysis, 2014)

Corporate social responsibilities which will also helpful to make success and growth of
4Com and community also. Management operation of business which is based on the appropriate
process of decision-making of the manger as well as leader it whole are starts with several points
which are as follows:
 Checking resources availability which are available in the 4Com
 Needs modifications programming for the factors and the appropriate period for
conversion.
 Assigning the roles and responsibilities which is very essential that define decision-
making process. It is made by the manager or leader to determining their responsibilities.
 Development and training for the formulation of the idea with the support of knowledge
and skills.
From the above judgements and their effect on the management operation, in this
situation there are several recommendation which are define as below:
 Start the business operations with the influence of innovative idea (Jiang, Xue and Geng,
2013).
 Attempt to reduce the previous through of the enterprise which are doesn't correct for the
success & growth of 4Com.
 Keeping healthy and safe relationship with the potential and target buyers to make best
items of the business.
M4 Evaluate the source which impact the business surrounding
Operational management is very important in many department which is based on several
activities. There are also many factor which are highly impacted by the internal as well as
external source of surrounding. OM is highly focus on production of goods and services in an
enterprise. It uses several resources in a appropriate way and generate items that complete
requirement of market. OM deals with the development of goods and services function and
sustain cost, speed, flexibility, and product quality.
CONCLUSION
As per the above assignment, it can be determined that various duties of manger as well
as leader which are play in the organisation. Both are important person to develop and improve
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business growth and success in an essential way. There are different function of management
which is very important to reduce difficult situation and conflict in between handler and chief
executive officer as well as assistant. In this report several leadership theory which is necessary
to decrease the obstacles and other ways. This approach help in business growth and success in
an effective manner to achieve long term goals and objectives. Operation management is very
important to reduce the time with the help of various approaches.
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