Detailed Report on Working and Leading People within Thomas Cook Group

This report examines the crucial aspects of working with and leading people within the context of the Thomas Cook Group, a major airline and travel service provider. It delves into the significance of job analysis, outlining the systematic stages involved in recruiting cabin crew members. The report explores the impact of legal, regulatory, and ethical considerations, such as the Employment Protection Act and various discrimination acts, on the recruitment and selection process. It further details the selection process, including shortlisting and interviewing, and the role of HR in making the process effective. The report then discusses the benefits of team-work, such as increased efficiency and improved employee relations, and analyzes how these factors contribute to the success of the organization. The report also covers factors that consider in planning and monitoring in work assessment for new member. Overall, the report provides a comprehensive overview of people management practices within a large organization, highlighting the importance of various factors in achieving business goals.

WORKING WITH AND
LEADING PEOPLE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
1.1...........................................................................................................................................4
1.2...........................................................................................................................................5
1.3...........................................................................................................................................6
1.4...........................................................................................................................................7
TASK 3............................................................................................................................................7
3.1...........................................................................................................................................7
3.2...........................................................................................................................................8
3.3.........................................................................................................................................10
TASK 4 .........................................................................................................................................11
4.1.........................................................................................................................................11
4.2.........................................................................................................................................12
4.3.........................................................................................................................................13
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Working with and leading people is important element which consist essential role in
organisation. It assists to understand effectiveness of human to achieve goals of enterprise.
Further, it provides knowledge for company that how to deal with businesses activities. As
results, company can achieve more profits and positive results from the actions of enterprise
systems. This is done through systematic process which consist recruitment and selection of
employees to feel appropriate job in the businesses (Bannon, O’Hare and Gormley, 2015).
Present report is based on Thomas cook group which is the largest and oldest organization of
airline. They provide travelling and accommodation services to customers in the world. In
addition to this, they offer luxury services and online booking facilities in various parts of
nations. The cited firm understand customers needs and expectations towards the products/
services of company and provide accordingly. Along with this, they continuously innovate their
services so that organization can attract potential customers easily (About Thomas Cook, 2016).
In this report covers, documentation for manager to select and recruit new member in the
business. Furthermore, report assess impact of legal, regulatory and ethical consideration which
are needed for recruitment and selection process (Hacker, 2015). Moreover, it includes various
techniques which can be follow company in selection process for airline. In addition to this, it
covers skills and attributes which are needed for leadership. Along with this, report analysis
difference between management and leadership. Beside this, report assess benefits of team
working in the airline industry and their effectiveness towards the recent goals of enterprise. At
last, it covers factors that consider in planning and monitoring in work assessment for new
member (Penfold, 2015).
TASK 1

1.1
Job analysis must be conduct in very systematic manner with appropriate management
and practices. This is plan for select and recruit cabin crew member to fulfil objectives of
businesses. It can be done through follow stages which are as follows:
 Planning for job analysis: When organization wants to recruit and select new member in
business, they need to plan for it. In respect to this, manager gathering data from various
resources such as magazines, newspapers and advertisement. Further, they identify
objectives to feel vacant job in their business. Thus, they find purpose to support business
results (Douglas, 2014). In this aspect, cabin crew member support it from the highest
level of management which helps to achieve business outcomes.
 Preparing and introducing the job analysis: After planning for job analysis, business
prepare begins by identifying jobs for their business for selecting cabin crew member. In
respect to this, the firm analysed hourly jobs, clerical jobs and jobs in one division. In this
context, they involve job analysis and methods which is used to identified goals of
business (Chang, 2013).
 Conducting the job analysis: When organization complete its preparation, job analysis
can be conducted. Method is determines time line for completion of project. In this
context, sufficient time should be given for obtain information from employees and
managers. Further, data must be reviewed carefully because it is follow-up in the form of
additional interviews and answered by managers and employees (Haidriani, 2016). In this
aspect, business analysis need to develop the skills of cabin crew member.
 Developing job description and job specifications: At this stage, job analysis of cited
firm prepare agenda for job description and job specifications. Further they emphasize
relatively completing and identifying areas where businesses can operate functions. Once
agenda is prepared, it should be review by the manager (Lee, 2016). In addition to this, it
also distributed by HR department to manager, supervisors and employees. This is
because, it is very important to complete description is review by manager and employees
so that organization can linked to performance appraisal.
 Maintaining and updating job description and job specification: Once manager
completed their job description and specification for all individual, system is developed.
When it is not done in proper way, entire process of job analysis is repeat. As results, it

creates more cost for the businesses for recruiting and selecting people within the
organization (Marlin and Westcott, 2016).
Job description
Job title:Cabin crew member
Reports to: HR manager of the company
Immediate subordinates:Training and development manager, Health care officer
Purpose of the job: To make effective functioning within the business environment to create
good relationship with the organization members.
Responsibilities: Share ideas with other members, demonstrate effective planning for the
company, implementation of the plan, maintenance resources of the company and deliver
effective services.
Economic conditions: Salary towards the member commencement according to staff
capabilities and qualifications at the post.
Qualifications: 0 to 3 yrs. Experience required.
1.2
In order to follow recruitment and selection process of airline industry there are various
factors which create impact on the business operations. These process is going by some rules and
legal implications. In this context, awareness of rules and regulation helps to business to
minimize risks, job posting and checking job offers, etc. Legal, regulatory and ethical
considerations consist major role in cited firm (Ulrich, 2013). Further, it creates major impact on
business operations when enterprise operate functions at global level. In this context, below are
the impact of legal, regulatory and ethical consideration in process of recruitment and selection
process: Impact of Employment Protection Act 1978: This act is define as term of the contract of
employment and provide parties names which include in businesses. In addition to this, it
also determines commencement of job, title of job, terms of payment and working hours,
etc. When Thomas cook group define it carefully, it creates positive impact on selection
and recruitment process. This is because, employees know about the structure of business
so that they can easily cooperate within the operations of chosen enterprise (Dickey,
2016).

 Sex Discrimination Act 1975: Sex Discrimination Act 1975 refers for removing
discriminate men and women in term of employment. In this law, government determine
law which give direction to Thomas cook group for treat equal male and female. It
protects to them both directly and indirectly from discrimination. Further, it consists that
anyone qualified for the job of organization whether the person is men or women,
business should recruit them. As results, it creates positive impact on employees who
wants to work within the company (Aktas, 2015). Race Relations Act 1976: The Race Relation Act protects the discrimination of racial
grounds, group of colour, nationality, religion and ethnic origins. According to this act,
Thomas cook group cannot recruit and select the employee according to their specific
religion or nationality. Thus, the person who has legal work permission in UK is qualified
for job can be selected by the business (Weiner, 2016).
 Disability Discrimination Act 1995: This Act protect to disable persons who can work
within the organization. In respect to this, Thomas cook group cannot discriminate
disable persons when they are applying for job and they business should give chance of
interview. In addition to this, enterprise need to provide appropriate place for fill vacant
job in the company (Miller and Rollnick, 2012).
1.3
In the process of selection of appropriate candidate manager of Thomas cook group play
significant role in the business (Stephens and Beatty, 2015). This process consists several within
the business operations. In respect to this, selection process considered process which describes
as follows: Selecting recruitment and selection panels: Human resource department of Thomas
cook group select recruitment and selection panel for select employee. Members of
recruitment and selecting panels are select by director of chosen business. In order to
select candidate, cited firm has determines various techniques. In this context, includes
CV, reference, simulation, interviews and application form. Further, cited business also
contain various types of staff in their organization. In respect to this, director take part to
recruit people in each panel. In addition to this, recruitment and selection process of
company taken by manager through conducting interview of new candidate (Rutherford,
2013).

 Short listing: After receiving of application of various candidates, manager of Thomas
cook group short list of applicants. For this, they use technique short listing method in
which they easily determine which candidate can fill job among various alternatives. In
this context, they are using methods such as IQ test, examination by using MCQ and
written exams, etc. short list of applicant should be given to HR department so that they
can arrange interview for short listed candidates accordingly (Hillman, Kennedy and
Rhoney, 2015). Interviews: After short listing the candidates of Thomas cook group, manager take step of
selection process is interview. In this context, they ask questions to each individual
regarding their experience, background, knowledge and cultural system. In this step,
business manager can monitor the confidence level of individual towards the business
performance. It is final round for select employees for their organization operations
(Rothman and Hastie, 2013).
 Appointment: When manager consists interview of each employees, they recommend for
applicants who satisfy selection process through attaining minimum criteria for final
appointments. Further, manager of chosen business give final appointment statement to
applicants who are recommended by recruitment and selection process.
1.4
As a working in HR department for Thomas cook group, I contribute part to the selection
process to make it very effective. In this context, firstly I prepare documents which are necessary
for selection of employees. In this, candidate feels application form and take guidance to do job
in business. In addition to this, I also take part in selecting recruitment and selection panel for
selecting new staff in the cited firm (Rhea, 2015). In respect to this, I take part to give
advertisement for vacant job of crew member. In this context, I prefer advertisement in
newspapers, magazines and television. From the help of this, I was able to gather employees
which can recruit in chosen enterprise. Further, I take part in selection process to make it
effective. In this context, I determine to use various techniques to short list the employees. With
the help of methods, I select IQ test which is the best techniques for select employees within the
business. Along with this, I also play role in the business to take interview of employees and
preparing documentation to appoint new employees within the company.

TASK 3
3.1
Team-working is very helpful for the success of every business because it shares roles
and responsibilities of every individual. Thus, only one individual is not responsible for success
or failure of the firm. Main advantage of this is employees can share skills of team members in
the business operations. In respect to this, below are the benefits includes of team-work in
success of Thomas cook group: Efficiency growth: Team-work is very important element to develop efficiency growth of
company. It is good for finish work very quickly with great effectiveness in British
airway. Further, it is helpful to cooperate for the task among workers that can be reduce
work loads. In addition to this, team members can share their responsibilities so that they
can reduce workload from the business. As results, it removes pressure of work for the
related employers. Along with this, manager can assign duty to other employees to avoid
workload and pressure. When employees share their responsibilities and ideas to other
people, they can take new thought from other employees who have special knowledge
regarding this (Iveroth, 2016). In respect to this, cabin crew member play very important
role because they share their skills and ability towards the business operations. Cabin
crew members of the organization work in systematic manner and they are provides best
services with working in a team. Develop employee relations: Team-work of British airway is assist to maintain and
develop employees relations. When workers of chosen business working together, it
provides better opportunities to create bonding to each other. As results, it develops
relations among them. Cited firm make very effective team to take advantages to make
success competition with other businesses. In addition to this, when employees are
working together they understand each other very easily so that they can meet with
objectives of business easily (Cabral, Hanson and Reilly, 2016). Encourages to taking risk: With the help of team-work crew members of British airway
can take risk. In respect to this, team members succeeds together and conduct
brainstorming so that they will able to face risk within the business. As resultant, it will
assist to make bonding among the members.

 Communication effective: Team-work is also beneficial for British Airway because it
creates effective communication among members. Effective communication is helpful to
make success in the business. In respect to this, cited firm members give their effective
participation because they understand each other very easily. As results, business can
gain contribution of each member within the operations of company. Further, every
employee can trust on their colleagues so that it will help to make transparency in their
communication (Khan, Bawany and Arshad, 2014). With the help of team-working,
cabin crew members of cited firm can make friendly environment at the workplace. In
respect to this, communicate each other to offer best services in the enterprise. In
addition to this, they are working for safety and emergency procedures of the company.
3.2
British Airway face different situations in their every day operations within the
organization. They solve their business issues by working together in a team. Further, they are
very specific consisting successful role in achieving goals of the firm. As a leader and member
they are working to achieve specific goals, dealing with conflicts and difficult situations
(Andersen, 2012). In respect to this, below are the roles which can be helpful to achieve goals of
the firm:
 Coordinator: Coordinator of the organization as a person oriented leader. They are
responsible for objectives and team goals of British airway. In addition to this, they
are highly committed with the system of business which follow by every member.
Coordinator of cited firm always positive towards the work of business. They are
trying to motivate other people to take participation in the goals of firm (Collins,
2015). Leader of the organization achieve goals to make coordination among various
members within the business. In respect to this, they will share ideas and
responsibilities towards the other members. As results, they crew members are
working efficiently in the business.
 Shaper: Shaper of the company shape work and task of the firm towards the team.
They are focus on determining of activities within the business which can be
completed by forwards responsibilities and roles to the people. In British airway,
shaper is dedicative person who wants to committed work to finish it at time. In
addition to this, they are also responsible to achieve the goals of team (About Thomas

Cook, 2016). Whenever leader face any problem related with conflicts, they shape it
very systematic manner so that firm can enhance productivity of business. Therefore,
they can achieve organizational goals through operating various activities.
 Plant: Plant of enterprise has role towards the firm goal to give an idea for proper
work within the business. In cited firm, this person are deeply concerned about core
issues which are related with business activities. In addition to this, these aspects
highly dedicative towards the organization performances. As resultant, they give
more contribution in removing issues of business through making an idea for it
(Belbin Team Role Model Management, 2016). In respect to this, organization can
achieve targets through making small task for a group. In this context, business will
able to achieve desired outcomes.
 Resource investigator: Resource investigator are the person who make opportunities
for dealing in different conflicts. In respect to this, they considered research to find
issues which occur in British airway. In this, they also determine way through firm
can achieve their objectives easily. In addition to this, investigator identified method
to overcome business issues and objective to enhance profits of firm (Cabral,
Hanson and Reilly, 2016). In respect to this, leader find a way in which they can
motivate their employees towards the business goals.
 Implementer: Implementer a person who implement the plan of business to achieve
goals of the firm. In this context, they give their small participation but it is very
helpful to achieve business goals. In British airway, there is implementer overcome
the problem of business by applying a process to implement plan (Andersen, 2012).
In addition to this, these type of member are working very cool mindset which
contribute silently participation in business goals. In this context, leader demonstrate
various things to implement the plan of businesses.
 Team worker: Team workers of British airway give their participation in team
performance which can be done through taking part of every individual in activities
of firm (Bannon, O’Hare and Gormley, 2015). In this context, leader lead to them to
give guidance for working in the enterprise.
 Monitor evaluator: Monitor evaluator of the business evaluate performance of
organization. In respect to this, they usually contribute effective participation in

critical situation of business. As results, company can take decisions to achieve goals
of the business. In British airway evaluator play significant role, because they
evaluate and monitor performance at home country and global level as well. Thus,
are very much concerned about the performance of business. In these regards, leader
evaluate performance of crew members towards the objectives of the organization.
 Finisher: Finisher is a person who try to focus on the way to finish task which
organization assign to members. In respect to this, British airway determine various
responsibilities towards their crew members through they can perform various
functions. As results, they will able to achieve goals of the enterprise easily.
 Specialist: Specialist persons are very much concerned about the organizational
goals. In respect to this, they have technical skills which helps to perform effective
functions within the goals of business. In this context, British airway have specialist
person as a leader who perform various functions together with their crew members.
In respect to this, they share their skills and knowledge with their team members to
increase profits of enterprise (Hacker, 2015).
3.3
Team of cabin crew members of British airway work very effectively when they are
working in competitive world. When they are works in different types of environment, they have
to diversify knowledge and experience for their business. In this context, leader of the cited firm
lead them towards the objectives of the company. It assists to overcome challenges which
business face to operate their operations in global environment. Team-work is requires for doing
proper behaviour in working with different types of people in team. Along with this, team work
need proper ethical code of behaviour when they are communicates with other members in the
firm. Thus, it will be completing by leader, who provide direction towards the objectives of the
company. Every team member of cited firm require to respect each member in the business. As
results, they are working effectively and efficiently in team (Penfold, 2015).
In order to develop team work, leader of British airway can follow Belbin's team role
model which give different aspects to working within the business. In this context, chosen
business can give role and responsibilities to members of business to accomplish the goals of
enterprise. According to Belbin's model, when every crew member of team work at the best level

and carefully determine responsibilities to each other in the business. With the help of
distribution of roles and responsibilities leader of cited firm can determine task to the every
member of business. In respect to this, it also creates positive balance in actions and activities of
firm (Andersen, 2012). It will be effectively work when members work according to assign duty.
In respect to this, every crew member gives their effective participation. Belbin's team role
model is design to use talent and skills of various person within the organization. In addition to
this, it determines role and responsibilities towards the members according to their qualifications
(Douglas, 2014). Thus, they can achieve goals of the business easily and working together is
more effective. In order to determine roles and responsibilities, there are many player play
important roles in the business who are working very effectively (Belbin Team Role Model
Management, 2016). In respect to this, includes implementer, resource investigator, evaluator
and coordinator, etc.
TASK 4
4.1
Performance management is very helpful element in every organisation in this
understanding with the work and managing with the workers became easy. Cabin crew has to be
a versatile person who can deal with every passenger. For that various factors are includes in it
such as proper planning and monitoring individual performance in a different ways. For
considering work performance of an individual interaction skills and communication skills are
included in this. To determines cabin crew efficiency towards their first class passenger
following steps are included in this (Haidriani, 2016).
Planning: This factor is highly influenced by the external and internal both factors in
which planning play a crucial role to evaluate cabin crew member. In this point management
focuses on completion of the work. It is also included in that work should be complete with
given criteria. Furthermore, various factors affects the planning also such as gossiping at
workplace, personal issues and so on.
In addition to that when a new employee hire in the organisation at that time Thomas Cook
measure the performance in various ways. For monitoring cabin crew performance various
stages are as follows:
Setting up random method: Thomas cook airline must use random method for
monitoring performance quality. Members of cabin crew must considered to follow their work