Leadership and Management in Toyota and Amazon: A Detailed Report

This report provides a comprehensive analysis of leadership and management principles, focusing on the practical applications within the organizations of Toyota and Amazon. It defines the roles and characteristics of leaders and managers, exploring their functions in various situations, including conflict resolution and operational management. The report delves into leadership models, particularly the situational leadership model, and examines the key approaches to operation management. It also discusses the importance and value of operation management, along with the impact of the business environment on organizational strategies. The document highlights the functions of managers in planning, organizing, staffing, leading, and controlling within the context of business expansion. The report emphasizes the significance of effective leadership and management in driving organizational growth, improving efficiency, and adapting to the external environment. The conclusion summarizes the key findings and reinforces the importance of leadership and management in achieving organizational goals and objectives.

Management
and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Definition of leader and manager.....................................................................................3
1.2 Role and characteristics of leader and manager...............................................................4
1.3 Role of leader and function of manager used in different situation.................................5
1.4 Manager is identified carry out is function.......................................................................6
1.5 Leadership model.............................................................................................................8
M.1 Role of leader and function of manager..........................................................................9
D.1 Different theory and approach.........................................................................................9
TASK 2............................................................................................................................................9
2.1 Key approaches of operation management.......................................................................9
M.2 Different approach in situation.....................................................................................10
2.2 Role of leader and manager regrades to operation management....................................10
2.3 Importance and value of operation management ...........................................................11
M.3 Leader and manager improve efficiency.......................................................................12
2.4 Business environment impact.........................................................................................12
M.4 Different factor is affect the business environment .....................................................12
D.2 Operation management and factor that impact on business environment.....................13
CONCLUSION..............................................................................................................................13
REFERENCES .............................................................................................................................14

INTRODUCTION
Organisation is to be focus on leadership and management is one of the most important in
work place. In this context leadership is help to each and every team member and completed
work on time with effective and efferent manner in organisation. Manager is a person who
manage internal and external working environment. This report is based on the TOYOTA and
AMAZON organisations (Dotson and et.al 2015). These organisations basically located in
united kingdom and provide different kind of services in different fields. In this report operation
management is one of the most important part and help to increase the market share in
organisation. In this way operation management is focus on business objective and decision
making in work place. It is help to increase the market share and improve the growth rate in
market.
TASK 1
1.1 Definition of leader and manager
In this context is to focus on definition of leader and manager are as follows :-
 Leader :- A leader is person who focus on vision, mission and objective in organisation.
It is focus on create an inspiring vision of the future of the administration. It is person
who control internal team member in organisation and guide them proper according to
work or working culture in organisation. Leader is person or a skills in employees in
organisation. To lead each and every activity in inside the organisation and manage
properly as per the need in working environment (Kumar, and et.al 2014). In work place
leader is most important person to guide and monitor every team member about work or
activity. In successful organisation need leader in each and every level in organisation
and mange work as per in given time period. It is focus on so many factors in
organisation and help to improve working environment. In this way leader is motivated
each and every employees about the TOYOTA working condition. Motivation of
employees is most important part for organisation and help to increase productivity and
profit.
 Manager :- Manager is occupation heading that in use in structure to denote and
employees who has definite duty's and duty to lead the function in administration and
achieve goal in work place (Saucedo and et.al 2017). The manager is responsible for

each department to mange and direct report employees for leadership responsibility in
working condition. In this context manager is to be focus on change the role and focus on
in depth in every problem in work place. Manager is help to provide proper training and
development of each and every employees and help to resolve the internal organisation
problem (Mitsuo and et.al 2014). Then role and responsibility of particular manager has
correlated there position in the arrangement. In working environment just prepare the
plan form there broadcast in TOYOTA organisation and focus on daily task and
organisation. In work place manager in keep recorded of each and every employees in
organisation. Manager is focus on every activity of employees in day to day work.
1.2 Role and characteristics of leader and manager
In this context is to be focus on role of a leader and manager is help to increase the
market rate in organisation. It is help to increase the level of production and productivity in work
place.
Role
Leader Manager
Leader is person who represent the whole
organisation concern in seminar, meeting etc.
he is also represented own department, which
he leads. (Mitsuo and et.al 2014)
In organisation manager is to be focus on
planing for future activity and how to achieve
goal in future time period in organisation.
(Saucedo and et.al 2017)
Leader is a person is to be focus on personal
goal with organisation goal and increase the
growth rate in market.
Manager is a person who monitoring the
internal performance in work place and
increase the growth rate in market.
Leader is focus on each and every activity and
in internal working environment leader is like a
friend, guide and philosopher in working time.
In organisation manager is to be focus in
supporting worker and solve problem. It is help
at the time of decision making in TOYOTA
organisation.
Characteristics
Leader Manager

Leader is person is honest with work and other
employee in organisation.
Manager is person who is creative in work
place.
A true leader is to be focus on proper
communication with subordinate.
Manager has proper knowledge about each and
every activity in organisation.
Leader has positive attitude in working
environment. It is skills to increase and help
level of performance in working environment.
Employee value leader who are human and
who do not hide authority. Manger is respect
and connect with other in organisation. It is
quality of being human in organisation.
In organisation leader is confident about the
work and improve working condition or
achieve objective.
Manger is person who focus on work and
completed work on time in TOYOTA
organisation.
Leader is person who innovate and use
innovation to do complete task on time in work
place.
In organisation manager is set structure of
working condition in organisation. (Dotson
and et.al 2015)
This is all about the role and characteristics of the leader and manager in organisation. It
is help to improve the working quality and increase the productivity and profit in organisation. It
is help to manage the growth rate in market.
1.3 Role of leader and function of manager used in different situation
In this context is to be focus on leader and manager is help to different situation is help to
improve growth rate in market. In this way, leader is help to each and every team member and
manager is guide each leader in organisation (Dotson and et.al 2015). In work place some time
situation is to be created, with the help to manger and leader solve issue and function of manager
is most important in TOYOTA organisation.
 Conflict between individual and group :- In this context in internal working
environment is to conflict between group of members and individual. An idiosyncratic
associate may want to stay within the grouping for social necessarily but may differ with
the grouping goals and the methods to achieve such goals. At that time leader is help to
solve problem betwixt worker (Dotson and et.al 2015). In working environment leader

like a friend, guide to solve internal working problem in organisation, so leader is help to
remove any problem and make some improvement in organisation.
 Inter group conflict :- In this context organisation is to be focus on internal and external
working environment. In internal working environment inter group conflict are not so
much face-to-face in quality as they are due to cause built-in in the structure. For
example, there is progressive and around-the-clock conflict betwixt the Federal and
negotiate. The most common confection is staff members and line member in TOYOTA
organisation. It is give negative impact on performance and growth rate in outside
environment. Manager function like planing is help to improve the internal working
condition (Abou-Senna and et.al 2018). In this way proper plaining is most important in
organisation and help to manage the staff member as per the need in working
environment. In this way proper plaining and organisation is help to remove conflict in
working environment and increase the growth rate in market.
 Interpersonal conflict :- In this context is to be focus on interpersonal conflict are two or
more individual and most common way to do it. This may involve conflict between two
managing directors who are competing for limited capital and manpower resources. It is
give negative impact on carrying into action and growth rate in market. In this case
function of manager is coordination is most important in working environment (Smith
and et.al 2018). In this way proper coordination is most important for employees in work
place. It is help to remove conflict and focus on improve working condition in
organisation.
In this context proper communication and manager function is most important and help to
remove confection in organisation.
1.4 Manager is identified carry out is function
In organisation is to be focus on manager to each and every function and with the help to
function organisation is improved carrying into action in the future. TOYOTA company is
thinks about the expansion in new market. At that time use manager function to expand market
and improve the productivity in TOYOTA organisation. In this context function of manager are
as follows :-
 Planing :- In this context planing is most important part and help to increase the market
share in organisation. In this way, proper plaining is most important at the time of

expansion in market (Yabuki,.NEC 2015). The TOYOTA organisation is focus on
plaining for each step before expansion in market. Plaining is a bridge is focus on where
we are and where we want to be ion future. This is most important step and necessary
step at the time expansion in market.
 Organize :- In this context organize each and every work as per the need in market or in
expansion on market in organisation. In this step manager is to be focus on organize team
as per the need in market and help expansion in market.
 Staffing :- In this context is to be focus on appointment of new member in organisation.
It is most important part and help to increase and improve working condition in new
market. In expansion of market need more new employees to work with them and
organisation is provided training by human resource management (Abou-Senna and et.al
2015). In this way human resources' department is help to recruitment of new employees
in market and give proper training to new employees in work place.
 Leading :- In this context focus on motivation and communication is most important part
in organisation. It is help to increase the level of performance in market and make some
changes in market. Motivation is help to each and every employees about working
condition in wok place.
 Controlling :- In organisation controlling is last function of manager and help top control
each and every activity in market (Abou-Senna and et.al 2015). In this way manger is
need to check the result of each and every day working condition and take any action to
help to future improvement in working condition in TOYOTA organisation.
All such kind of function is help to manage the growth rate and improve the level of carrying
into action in market.
1.5 Leadership model
In this context is to be focus on leadership model is help to improve the growth rate and
level of carrying into action in organisation (Saucedo and et.al 2017). In internal working
organisation leadership model is use new idea in work place and help internal working
environment. In this way some leadership model are as follows :-
 Situational leadership model :- In this model is to be working on organisational
management behaviour. In this context leader and manager use this style for the
adjustment to fit the development level of the organisation. It is to be focus on“one side

fit for all '' context. This style is help to internal working condition and manage the
growth rate in market (Yabuki, , NEC 2014). In this leadership style is to be focus on
internal and external working environment and focus on some communication is most
important part in working environment. Leader is focus on guide each and every
employees interact with each other in work place. It is help to improve the working
condition and increase the market growth rate. In this way, manager is guide each
member to adjuster there behaviour in the response to the situation. This factor is help to
guide internal working environment and ameliorate work.
 System leadership theory :- In system leadership theory is to be focus on understand the
organisation system and improve the leadership and organisation. In this leadership
theory is to be focus on selecting the training leader and manager in TOYOTA
organisation. It is help to manage the growth rate and provide proper training is help to
improve the growth rate in market (Schönsleben and et.al , 2016). It is to be focus on OD
approach and guide leader for working environment and guide mange about the work in
organisation. It is to be focus on control the leadership agenda and other factor to
improve the growth rate in market.
 Contingency leadership :- In this theory is to be claim that there is no best way to
organisation a corporation or to lead company or to make a decision in market. In this
theory is to be focus on internal and external market situation in organisation. In this
approach is to be focus on handle, manage and solve the issue in internal and external
problem in market (Akalin and et.al 2016). Manager is to be focus to improve the growth
rate in market and some changes in overall market.
All such kind of leadership theory is most important part and help to manage the growth rate in
market. With the help of such kind of theory. Manager is help to improve the growth rate in
market.
M.1 Role of leader and function of manager
In organisation is to be focus on manager to each and every function and with the help to
function TOYOTA organisation is improved carrying into action in the future (Saucedo and et.al
2017). In this context planing is most important part and help to increase the market share in
organisation.

D.1 Different theory and approach
In this context is to be focus on leadership model is help to improve the growth rate and
level of carrying into action in organisation (Akalin and et.al 2016). In system leadership theory
is to be focus on understand the organisation system and improve the leadership and
organisation. In this model is to be working on organisational management behaviour.
TASK 2
2.1 Key approaches of operation management
Operation management is one of the most important part in organisation and help to
manage the internal working environment. It is focus on overall internal working environment
and manage the growth rate. In operation management is focus on area of management is design
and operation process in organisation. It is help to manage the growth rate in market and focus
on competitive advantage of the firm and direct impact on utilization of available resources and
stratify the demand of the customer in market (Schnepp, , Vidal, and Hawley, 2017).
Organisation is to be focus on input and out put factor in organisation. In input factor labour,
materials and energy all such is to be inculcated in operation management in AMAZON
organisation. In out put factor in the form of good and services in market. In all such factor
operations management is most important and help to manage the growth rate and focus on
products and serves. In this operation management key approach are as follows ;-
 Lean approach :- In this context is to be focus on reduce the level of wastage in
working environment. It is focus on maximum output and mini. Input in work place.
It is help to increase the market rate and reduce the production rate in market (Burns,
and et.al 2014). This approach is most important part and maximum output in
market.
 Six sigma approach :- In this approach is decision taken by the management is miss
leading and is the symbols of the risk and help to increase the growth rate in market.
In this approach is to be focus on internal and external working capital ad reduce the
level of risk in organisation.
In this kind of approach is most important and help to increase the level of carrying into action
and improve operation management in working environment. In this approach is most important
party in AMAZON organisation. Is to be use proper planing is most important and manage

growth rate in market (Burns and et.al 2014). In operation management is focus on inventory
management. To manage the inventory is most important part and gain the growth rate in market.
In operation management is to be focus on supply chain management is help to internal working
environment and maintain the level of supply in market.
M.2 Different approach in situation
In this context operation management is focus on area of management is design and
operation process in organisation (Saucedo and et.al 2017). Lean approach maximum output and
mini. Input in work place. It is help to increase the market rate and reduce the production rate in
market.
2.2 Role of leader and manager regrades to operation management
In this context role of leader and manager is most important part and help to increase the
growth rate in market. It is help to increase growth rate in market. Leader is help to guide each
an every team member and guide about the operation management. In work place manager is
focus on each and every leader and support them to increase the value chain in organisation.
Leader is guide about the work and operation management in each and every employees and give
proper training to each and every department (Calais and et.al 2017). In this way innovation is
most important in operation management and help to level in market and focus is growth rate
and manage the working environment. Innovation is help to reduce the level of inventory and
maintain the supply chain level in AMAZON operation management.
Manager is person who focus on satisfy the need of customer in market most important
part and achieve the target market. In this way operation management is most important part and
increase the number of customer is to be depend on the customer in market. In organisation
manager is to be focus on planing for future activity and how to achieve goal in future time
period in organisation. In this way proper planing is most important and help to mange the
growth rate in market. In this way proper plaining is help to reduce the level of inventory and
manage the working condition (Omansky and et.al 2017). Negotiate the career growing and
improvement of the leading team by impulsive focussing on Amazon's Leadership Rule. Plays a
captious role in edifice social control depth by providing counselling and mentorship to all plane
of leading within their AMAZON organisational units, as well as small indefinite amount as a
spectacular function theoretical account. In this case to be focus on internal working environment
and manage the growth rate in market.

2.3 Importance and value of operation management
In this context is to be focus on importance and value of operation management is most
important in AMAZON market. Operation management is most important and help to achieve
business objective and improve the profit rate. In this way operation management is most
important part and manage the process of labour and martial into finished goods. It is help to
manage the growth rate and increase the other level in market. It is to be most important part to
increase the customer demand and make some changes in market. Operation management is one
of the most important part to overall organisation, production and distribution is to be depend on
the internal and external working environment (Saucedo-Martínez and et.al 2017).
Organisations make bully use of its commodity and services social control through Trading
operations management. Commodity direction includes a wide scope of human action starting
from the constituent when a new thought for the trade good is developed to sooner or later
provide customer support to those who rich person acquisition the merchandise.
Every arrangement conducts product direction no matter it is done deliberately or
deliberate. It is focus on improve the order of taste and execution of the customer and make some
improvement in internal and external working environment. Customer is to be attract on the basis
of operation management and improve the supply chain management in working environment. In
this way, benchmarking is most important part in work place and help to internal audit in
organisation. To set a benchmark is help to increase the number of customer in market and
manage the growth rate in AMAZON market (Saucedo and et.al 2017). Operation management
value is most important and help to manage the growth rate in market. The value is to be decide
on the basis of need of the customer and make some efforts to improve operation management.
M.3 Leader and manager improve efficiency
In this context role of leader and manager is most important part and help to increase the
growth rate in market. It is help to increase growth rate in market. Leader is help to guide each
an every team member and guide about the operation management. Manager in creativity person
and generate new ideas in market and reduce the growth rate in internal and external level in
organisation.
2.4 Business environment impact
In this context is to be focus ion business environment is to be impact on organisation and
reduce the level of carrying into action in market. In this way, business environment is one of the

most important part and help to improve the growth rate in market. In this way business
environment is give impact on following factor are as follows :-
 Operation management :- In operation management is to be focus on row material,
labour and other factor. All such factor is to be related to external business environment.
Some time purchase row material form other country, at that time political and economic
factor is to be affect it and affect the growth rate in market (Rouvari and et.al 2016).
Some legal factor is give negative impact and reduce the labour law act etc. this is give
direct impact on operation management in AMAZON organisation.
 Decision making by leader and manager :- In this factor is to be focus on internal
factor can be affect the growth rate in market and make some changes in organisation. In
this way internal factor is give direct impact on growth rate in internal working
environment. It is give direct impact on performance misdemeanant and other factor
(Mateo and et.al 2016). Leader and manager is one of the most important part and
increase the growth rate in market. In business environment internal factor is most
important and manage growth rate in market. This factor is contralateral by organisation
itself.
M.4 Different factor is affect the business environment
All such factor is to be related to external business environment. Some time purchase row
material form other country, at that time political and economic factor is to be affect it and affect
the growth rate in market (Saucedo and et.al 2017). In business environment internal factor is
most important and manage growth rate in AMAZON market. This factor is contralateral by
organisation itself.
D.2 Operation management and factor that impact on business environment
In operation management is to be focus on row material, labour and other factor. In this
way internal factor is give direct impact on growth rate in internal working environment.
CONCLUSION
Form the above report is to be based on the TOYOTA and AMAZON organisations.
These organisations basically located in united kingdom and provide different kind of services in
different fields. In this report operation management is one of the most important part and help to
increase the market share in organisation. In this report is to be focus on leadership model is